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How to automatically redirect customers from the old Help Center article URL´s to the new ones?

  • 5 November 2020
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We are changing our existing Help Center to Intercom Articles and switching Intercom Help Center to the support server. Our customers use certain of our current help center URL´s directly and after we set up Intercom Help Center to the support server, the old URL´s don´t work anymore. We would like to point out these certain articles and automatically redirect customers to the matching article URL in Intercom. After we have used CNAME recording to bring Intercom Help Center to custom support.example.com address are we able to define redirects somewhere through Intercom? Because I know for sure there are these kind of capabilities in other Help Doc tools. Or do you guys come up with some suggestion how I could tackle this kind of situation?

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Best answer by Kevin Bendixen 5 November 2020, 15:27

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When we switched to Intercom with our help center (12-18 months ago) there was no way of redirecting on an article-to-article basis. Only option is to have a general redirect from any old article to the start page of your new help center (has to be done by you via your DNS provider). Pretty sure if this option existed by now it would have been a big announcement by Intercom.

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