While testing a product tour in a test environment, I found the most frequently I could send a tour to any user was once a day. Can it be made possible to create a test user, or an audience called ‘Test’ that can be sent a product tour more frequently than once a day? It makes it very hard to test otherwise, and I have had to create many user accounts to test more than once a day. Or is there a way to do this with the current configuration?

Hey @Lisa Cowgill! Daniel from Customer Support Engineering here 🔧An easier way to trigger a tour multiple times per day would be using event based messaging, where you set a ‘when to send rule’ so that the tour fires whenever the event does. Alternatively, just duplicate the tour and target it at a test account (use a rule like email = [your email]).Hope that’s all clear! 🙌

Thanks @Daniel M15. I did consider the event based messaging, but what I’m really interested in testing isifthe product tour launches when a particular URL is accessed. I need the tour to launch when a user lands on a certain page and amusing the ‘Current URL Page’ rules e.g. contains, does not contain etc. I am experiencing difficulty testing this due to not being able to send the tour every time the users accesses the page asI’m limited to sending the touronce a day every time auser matches the rules, which is actually once in a24 hour period. I guess what I would like to be able to do is have an option to remove the limit of once a day, so I can test as many times as I need to.Duplicating the tour may be an option, but for me it would mean duplicating the tour, removing the original tour, then activating the duplicated one which is quite cumbersome.It would be a great product feature to see the ‘Limit to once every’ feature be optional, or to be able to increase the frequency for sending when testing, hence my question about being able to send a tour to a ‘test user’.

Can I create a test user that can be used to test a product tour?

Can I create a test user that can be used to test a product tour? | Community

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