This might not be the right forum, but as we're looking to optimize Intercom more and integrate live support chat, we are trying to understand which team members should have Intercom accounts. Our product marketing team uses Intercom to send monthly release messages and we were wondering if they needed an inbox seat to send these messages, or can they just have a intercom account without the inbox seat? I thought I was understanding that inbox seats were only for the support live chat function, but definitely need to understand more. Thanks :)

Hello @leah l11👋, You are right here, Intercom inbox seats are for Support staff who actually handle customer conversations. People without the Intercom seat can send Outbound messages without any problem.More information about Intercom Inbox seats can be found here.I hope this will be helpful 😇 Have a greay day

@roy s11Ahh, thank you so much! I thought this was the case but we wanted to confirm. So we could have as many "intercom users" that are our internal employees without being charged for them? Just inbox seats?Thank you!!

Can intercom users send product release notifications without an inbox seat?

Can intercom users send product release notifications without an inbox seat? | Community

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