I have a ticket set up for users to submit bugs. They click on an element, I launch the Messenger to have user create the ticket. However, I want to track the URL that the user was on when they submitted the bug/ticket.
Is there a way to do this?
Answered
Capture URL when Ticket Created
Best answer by Jacob Cox
Hey there
There isn’t a way to perform such an action out of the box and I’m not really seeing a path forward to do this with our Webhooks and REST API either 😕
I’m going to flag this as a Feature Request with our Product Team so they know there’s some interest being able to automatically set such attributes on Tickets!
+5- Sr. Technical Support Engineer
- Answer
Hey there
There isn’t a way to perform such an action out of the box and I’m not really seeing a path forward to do this with our Webhooks and REST API either 😕
I’m going to flag this as a Feature Request with our Product Team so they know there’s some interest being able to automatically set such attributes on Tickets!
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