Clients chat window does not remain minimized

Question

We have one client whose chat window will not remain minimized. They will minimize the window on one screen, navigate to another, and the chat window expands again. Every time they navigate somewhere else, it re-opens. OS & Chrome are up to date.

Jacob Cox · Accepted Answer

Hi @Kimberly Hammer!The ‘show’ method is something that your team would have programmed into your site/app -- it’s not something that would be specific to this one client. A first step would be to chat with your dev team to see if there’s anything you’re doing on your end to trigger this behavior. If there isn’t then I would recommend trying toreplicate the steps your client is performing to see if you can get the same thing to happen on your end.Do you know what those steps are, by the way?

Racheal · Answer

Hey @Kimberly HammerRacheal from the support engineer team here👋Do you know if your team has implemented the Intercom(‘show’); method on any of these pages? Additionally, are you seeing any notifications trigger when the Messenger fires?

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