We have one client whose chat window will not remain minimized. They will minimize the window on one screen, navigate to another, and the chat window expands again. Every time they navigate somewhere else, it re-opens. OS & Chrome are up to date.
Answered
Clients chat window does not remain minimized
Best answer by Jacob Cox
Hi
The ‘show’ method is something that your team would have programmed into your site/app -- it’s not something that would be specific to this one client. A first step would be to chat with your dev team to see if there’s anything you’re doing on your end to trigger this behavior. If there isn’t then I would recommend trying to replicate the steps your client is performing to see if you can get the same thing to happen on your end.
Do you know what those steps are, by the way?
+5- Customer Support Engineer
Hey
Do you know if your team has implemented the Intercom(‘show’); method on any of these pages? Additionally, are you seeing any notifications trigger when the Messenger fires?
Thanks
+5- Sr. Technical Support Engineer
- Answer
Hi
The ‘show’ method is something that your team would have programmed into your site/app -- it’s not something that would be specific to this one client. A first step would be to chat with your dev team to see if there’s anything you’re doing on your end to trigger this behavior. If there isn’t then I would recommend trying to replicate the steps your client is performing to see if you can get the same thing to happen on your end.
Do you know what those steps are, by the way?
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