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Answered

Closed Conversations

  • April 11, 2024
  • 1 reply
  • 172 views

Is there a way to see who closed a conversation? When looking at employees Intercoms it shows the conversation was closed but does not list who closed it. 

Best answer by aykut.aydin

Hey @LilyWilliams09 

 

On Help Desk, while looking at a certain conversation, you can see who closed the conversation by checking the conversation events. If you are not able to see the conversation events, you can enable them in the below section. While it is enabled, you will see all the conversation events. This will also show who closed the conversation, like the below example.

 

Hope this helps! Let me know if you have any follow-up questions on this one.

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1 reply

aykut.aydin
Employee
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  • Customer Support Engineer
  • 104 replies
  • Answer
  • April 18, 2024

Hey @LilyWilliams09 

 

On Help Desk, while looking at a certain conversation, you can see who closed the conversation by checking the conversation events. If you are not able to see the conversation events, you can enable them in the below section. While it is enabled, you will see all the conversation events. This will also show who closed the conversation, like the below example.

 

Hope this helps! Let me know if you have any follow-up questions on this one.


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