Looking for Best Practices for Tracking Feature Requests & Bugs in Intercom
Hey everyone, We’re looking for insights on how to effectively use Intercom’s ticket tracker to manage feature requests and bug reports. Here’s our current setup, and we’d love to hear your thoughts, suggestions, or any case studies from the community! Our Current Approach We have a module in our app called "Customer Management," which frequently receives customer requests for enhancements and bug fixes. To streamline tracking, we created a tracker ticket type named "CRM Module Enhancement Requests." Each request is logged as a separate ticket with a specific title, such as:🔹 Customer’s Address adding feature 🔹 Customer’s purchase profile Feature 🔹 Customer’s Phone Number edit option Our Goals ✅ Identify which modules receive the most customer requests (daily/weekly/monthly) ✅ Determine the most frequently requested features within each module✅ Set up reports and charts categorizing requests by business type and feature title, using customer request count as the base Looking for Sug