Skip to main content
Answered

I only want the chat window to be visible and hide or remove the chat button/widget.

  • August 23, 2024
  • 1 reply
  • 80 views

what I want to achieve is to make the chat window always visible no need any button/widget to open the chat. 

Best answer by Nathan Sudds

@kie .v (Ian)  I’m not sure about hiding or removing the chat button in this way, there may be a few workarounds but if your goal is to have the chat window open all the time you could setup a workflow/rule that opens it automatically based on a very general rule to popup a message when someone visits the URL to the website that is your main entry point.  This way it will be very obvious that the chat support is there for them waiting.  

Would this help for what you need?

View original
Did this topic help you find an answer to your question?

1 reply

Nathan Sudds
Expert User ✨
Forum|alt.badge.img+5
  • Top Expert
  • 288 replies
  • Answer
  • August 27, 2024

@kie .v (Ian)  I’m not sure about hiding or removing the chat button in this way, there may be a few workarounds but if your goal is to have the chat window open all the time you could setup a workflow/rule that opens it automatically based on a very general rule to popup a message when someone visits the URL to the website that is your main entry point.  This way it will be very obvious that the chat support is there for them waiting.  

Would this help for what you need?


Cookie policy

We use cookies to enhance and personalize your experience. If you accept you agree to our full cookie policy. Learn more about our cookies.

 
Cookie settings