Hey @Pavel M 
 

To close a conversation linked to a ticket you can set up a Workflow in Intercom with the following configurations:

• Set the Trigger to when a teammate changes the state of a ticket.
• Add a Branching condition to check if the ticket state is Resolved.
• Then for the Action of that branch, choose “Close”

This setup will automatically close the ticket after it has been in a "Resolved" state.

Hope that helps!

@Emilygav hii, i need to close linked conversation, not ticket