Answered

Using conversation attribute in macro.

K

Hey!

Is there a possibility for macros to use values set in custom conversation attribute?
I have some extra information that I store in custom attribute but I see no way of using it in the macro.

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Best answer by Jennifer K 16 May 2023, 18:26

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4 replies

Jennifer K
Userlevel 2
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Hi @karol t 

Jennifer here from Intercom 😊

I can confirm that only Company and People attributes can currently be used in Macros but I’m happy to pass this feedback on to our product team as a feature request for you 🚀 

Hope this helps 🙏🏻

Jennifer | Customer Support Specialist
M

We also need that feature, would be nice to have more options with macros. Especially in side-conversations this could be really helpful!

J

We also need that! For a lot of different fields. It would be interesting to have the possibility to use all the attributes in the macros.

M

We really need this as well as we need to add conversation data to the Calendly links we send.

 

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