Using conversation attribute in macro.

  • 15 May 2023
  • 3 replies


Is there a possibility for macros to use values set in custom conversation attribute?
I have some extra information that I store in custom attribute but I see no way of using it in the macro.


Best answer by Jennifer K 16 May 2023, 18:26

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Hi @karol t 

Jennifer here from Intercom 😊

I can confirm that only Company and People attributes can currently be used in Macros but I’m happy to pass this feedback on to our product team as a feature request for you 🚀 

Hope this helps 🙏🏻

We also need that feature, would be nice to have more options with macros. Especially in side-conversations this could be really helpful!

We also need that! For a lot of different fields. It would be interesting to have the possibility to use all the attributes in the macros.