Fin Community

Community Office Hours Updates & RecordingsFin Community Office Hours

Two Community Office Hours this week. Fin Office Hours: Every Monday, focused on Fin success, plus Q&A about Fin and Intercom Helpdesk. These sessions help customers get the most out of Fin and optimize their Helpdesk setup. Procedures & D

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Dianah TripacLeading the Community @ Fin

Procedures & Data Connectors Office Hours Recording & Key Takeaways - 17 SepCommunity Office Hours

Procedures & Data Connectors Office Hours 17 Sep Key takeaways:32 attendees, 26 companies, 3 breakout rooms, 3 Community Experts, 1 Fin SA, Fin team.Procedure triggering reliability is the #1 pain - advanced procedures don’t fire consistently.

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Dianah TripacLeading the Community @ Fin

Fin Procedures London Workshop

This was our first in-person workshop with Community Experts Participation 🥳7 companies and 10 Fin customers came together to connect with the Fin team and our Fin Community Expert @Conor for an in-person workshop in London all about helping custome

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Add ticket state filtering to the Inbox table viewSubmitted

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David KleinburgNew Participant

In the Inbox table layout, it’s currently not possible to filter tickets by specific ticket states. While the conversation status dropdown (Open / Closed / Snoozed) works in table view, there’s no equivalent dropdown for custom ticket states.It would

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Dianah TripacLeading the Community @ Fin

Fin Office Hours 14 Sep. Recap & RecordingCommunity Office Hours

Weekly Community Meetup Office Hours updates and key takeaways. If you missed this event, here is the recording to catch up.Key takeaways:Strong demand for measuring specific Fin changes → Evals & Monitors resonated. Customers want Data Connector

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asked in Settings, Security & Permissions

Rosie BrownNew Participant

Review and update my own permissions

It seems inane to me that I cannot review and update my own permissionsNew features are available and I cannot activate them on my own profile and would have to get someone else in my account to do this for me?!? I understand that it is setup this wa

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asked in Settings, Security & Permissions

9 hours ago

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Diego SolisNew Participant

Ticket titleSubmitted

The ticket title is not flexible. User notify by email about ticket are getting "ticket number XXX” which does not mean anything for them. Our contact form generates tickets on Intercom, with a proper title but when we reply to the user, they get an

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Rosie BrownNew Participant

Review and update my own permissions

It seems inane to me that I cannot review and update my own permissionsNew features are available and I cannot activate them on my own profile and would have to get someone else in my account to do this for me?!? I understand that it is setup this wa

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asked in Apps & Integrations

9 hours ago

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Anne-Marie MessineoNew Participant

Free Salesforce Integration User Licenses for Integrations

hi,I was wonderig if there were plans to allow us to use the Free Salesforce Integrations licenses for integration between Salesforce and Fin.Thanks

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Enable users to view a public article in the Help Center while logged in, and via a direct link without being logged in, without having to duplicate the article

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PaulineNew Participant

asked in Knowledge Base

Enable users to view a public article in the Help Center while logged in, and via a direct link without being logged in, without having to duplicate the article→ Users : can view the article through the Help Center if they are connected→ Can also vie

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Intercom Messenger widget freezing inside mobile webviews for media editing resources

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Michael ThompsonNew Participant

asked in Messenger

We recently integrated the Intercom Messenger widget on our support portal at cepcutapk.com to assist visitors with troubleshooting guides and template downloads. However, several mobile visitors browsing through our tutorials for capcut video projec

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Judah FerstNew Participant

asked in API & Webhooks

Intercom API / MCP bug

Connector bug for your reportSymptom: create_article and update_article fail with "This connector requires additional permissions. The user needs to reconnect it from connector settings." Reconnecting doesn't help, because it isn't a real permissions

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Can you separate incoming conversations by user type — e.g. customers vs non-customers

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Sajni OdedraNew Participant

asked in Workflows

Hi all,We're a regulated fintech app (Junior Stocks & Shares ISA) and have two distinct user types who might need support:1. Our main customers — parents who hold a JISA account with us2. Gifters — friends and family who are gifting money to a ch

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bshirNew Participant

Conversation and Company mapping

Hey Everyone!We have data of conversation, conversation parts, contact, and company to our datawarehouse, extracted using Intercom API.Now, we are trying to replicate one table that our client has built in the Intercom Reports which basically shows t

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5 days ago

Tonje Ness MeinhardtActive User

asked in Phone

Prevent callback option for anonymous callers

When a caller has a hidden/private number, Intercom Phone cannot receive the caller ID and therefore has no phone number available for a callback.Today, these callers can still be presented with the option to request a callback, even though the callb

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6 days ago

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Cameron BeriganNew Participant

asked in Reporting

Independent Outcome Verification

For teams doing this reconciliation today — is it entirely internal, or does anyone use an independent third party to verify a sample of Fin-reported resolutions against backend evidence?I’m especially curious where the Fin outcome has a commercial c

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7 days ago

Calendly Messenger Sheet fails with HTTP 400 on iOS SDK 19.8.2

Rock17New Participant

asked in Mobile SDKs

Hi,We’re experiencing an issue with the Calendly integration inside the Intercom Messenger on iOS.The Calendly app is installed and configured in our Intercom workspace. The booking flow opens correctly and allows the user to select a date/time and e

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