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Are you building the wrong Fin Procedure first?

1 month ago

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Fin & AI

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kira665New Participant

Apps & Integrations

Users reporting feature issues after installing new in-app tools, how to troubleshoot?

Hi everyone,We’ve noticed some users reporting that parts of our in-app widgets stop responding after they add third-party tools to customize their experience. While discussing this with a teammate, we mentioned hub script as one example people often

1613

J

6 hours ago

Nathan SuddsTop Expert

Expert Profiles

Nathan Sudds

Nathan Sudds Hi, I'm Nathan!As a Top Intercom Community Expert and active member helping answer key questions in the community, I bring 5+ years of specialized Intercom consulting experience and a background as a former Head of Community and Custome

Greg_CNew Participant

Train Fin

How are you making Fin more proactive with session context?

I believe Fin is great when it answers from connected docs, but it gets a lot better when it can see what happened before the user opened chat. I am looking at three ways to make it more proactive:page/URL targeting in Workflows event-based triggers

Michael H18Active User

Knowledge

In the article editor, the image resize tool disallows dimensions from being typed in until an image has first been adjusted using the arrow keys. Is this expected behavior?

Notice that I'm unable to resize this image by entering the new dimensions until I've first selected one of the resize arrows from the toolbar, at which point I'm able to type in the values directly.

Eric GNew Participant

Knowledge

Is it possible to resize images in the knowledge base articles?

Kevin FurlongEmployee

Fin Tips from the Intercom Team

Use Fin to re-engage customers waiting on a first reply

Recently we made a small change with a big impact in our Intercom workspace. We’ve now enabled Fin to re-engage customers if their conversation hasn’t been picked up yet. After a set wait time, Fin checks back in: “While you're waiting, would you lik

Simas SkubutisNew Participant

Messenger

Issue: showNewMessage not working after Intercom widget has been opened

Hello,We’re experiencing an issue when using showNewMessage with a pre-populated message.After the page and the Intercom widget are initialized, we call showNewMessage. However, if the chat widget has been opened and then closed beforehand, the chat

Chris RichardsNew Participant

Workflows & Automations

Auto Translation in Workflows

We utilise auto translate in workflows, and on welcome, we share a message and offer the visitor options to select based on why they contact us, these selections in turn determine the path of the flow that is followed. The issue is, The welcome mess

191

1 day ago

V

Vanessa_PNew Participant

Messenger

iOS/Apple Icon

It appears that the Apple icon on users’ messages has now been switched to a phone symbol; Android remains the same. Is this a glitch or a permanent change? Just checking, as the Apple symbol was helpful in quickly recognizing the OS of our users.

181

1 day ago

T

Tanner HeltonNew Participant

API & Webhooks

Admin id is a String, but Contact owner_id (which references an Admin) is an Integer — why the type mismatch?

I noticed what looks like a type inconsistency between two related schemas in the REST API.On the Admin object (/admins/admin), the id field is defined as a string — and the example values in the docs reflect this (e.g. "493881", "1295").However, on

151

2 days ago

G

Greg_CNew Participant

Train Fin

How are you making Fin more proactive with session context?

I believe Fin is great when it answers from connected docs, but it gets a lot better when it can see what happened before the user opened chat. I am looking at three ways to make it more proactive:page/URL targeting in Workflows event-based triggers

Eric GNew Participant

Knowledge

Is it possible to resize images in the knowledge base articles?

Chris RichardsNew Participant

Workflows & Automations

Auto Translation in Workflows

We utilise auto translate in workflows, and on welcome, we share a message and offer the visitor options to select based on why they contact us, these selections in turn determine the path of the flow that is followed. The issue is, The welcome mess

191

1 day ago

V

Vanessa_PNew Participant

Messenger

iOS/Apple Icon

It appears that the Apple icon on users’ messages has now been switched to a phone symbol; Android remains the same. Is this a glitch or a permanent change? Just checking, as the Apple symbol was helpful in quickly recognizing the OS of our users.

181

1 day ago

T

Tanner HeltonNew Participant

API & Webhooks

Admin id is a String, but Contact owner_id (which references an Admin) is an Integer — why the type mismatch?

I noticed what looks like a type inconsistency between two related schemas in the REST API.On the Admin object (/admins/admin), the id field is defined as a string — and the example values in the docs reflect this (e.g. "493881", "1295").However, on

151

2 days ago

S

SnapeHeadNew Participant

Inbox

Need this View - Mentioned my name + ticket is open

Please make this possible.

Kiran RaoConnector

Where can I find the Javadocs for a specific version of the Intercom Android SDK?

The intercom-android Github repo includesSamples on how to use the Intercom Android SDK Changelog JavadocsHowever, the Javadocs seem to be very old (last updated 6 years ago). Is there a way to find the javadocs for a specific version of the SDK?

Lo WrightNew Participant

Train Fin

Assumed resolved conversations often unresolved

At present Fin has a wide gap between confirmed resolved conversations and assumed resolved conversations. Our Help Centre articles are updated, it’s usually regarding more complex or personalised queries. Whilst some of the assumed resolved conversa

Brian MirNew Participant

Workflows & Automations

Data connector fields in workflows?

Hey all,Fin just let me know that data connector fields can’t really be used in a workflow- only through a procedure. I can run the data connector function through a workflow, but then I can’t actually access any of the fields that data connector fou

Rosa MNew Participant

Apps & Integrations

Handling Empty Datetime Variable in Custom Action to Prevent Failure

I’m using a Custom Action with some Datetime elements.Whenever I have empty element I send the response back to Intercom using something like this:"0000-00-00T00:00:00+04:00",When I test the Custom Action, the “Test response” brings back exactly this

1815

J

6 days ago

News & Updates

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