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Ruth OSenior Director, Automated and Proactive Support

News & Updates

Intercom on TikTok!

Hi everyone! We’ve just posted for the very first time on our TikTok channel and so have entered the ‘extreme algorithm judgment’ phase™ (Tiktok boosts your first 5 posts to see how much engagement you get, so if we don’t get some engagement on our p

KikaBet SupportNew Participant

Support Operations

No support response for over 6 hours

I’m writing this because I’m honestly frustrated with the current state of support. I’ve been waiting for a response to my inquiry for over 6 hours now, and it’s been complete silence.When choosing a service like this, the most important factor is kn

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5 hours ago

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Simon from AccountableNew Participant

Contacts

How can I go above the limit of 120 people events?

We have reached the limit of 120 events.Would be great to increase this limit to 150 or 200 for example. Is that possible from Intercom team?

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7 hours ago

Beth-AnnEmployee

Intercom for Automated Support

Enabling a culture of knowledge management in your team

Hey everyone, I’m Beth, Help Center Manager here at Intercom. Besides creating articles, one of the most important duties of managing a Help Center is making sure those articles are kept up-to-date and helpful. Our articles are not only used by our c

david829New Participant

Fin FAQs

How Do You Integrate Fin AI Agent with Custom Workflows for Small Businesses?

Hi Intercom Community,I’m exploring how to integrate Fin AI Agent into custom workflows for a small business to automate customer support. Any tips for setting this up efficiently?Details:Setup: Small business owner, using Intercom’s Inbox and Fin AI

AkindeleNew Participant

Inbox

Business

I'm trying to get to know about you intercom. Please be nice to me. Thanks

smithlooNew Participant

Knowledge

About improving SEO for article help center

I want to improve SEO website for Article topics searched on an engine (ie Google) that will bring guests to our site. can anyone share experience?thanks you for all your ansers and sharing it https://serpstat.com/blog/what-is-the-difference-between-

Ankit2709New Participant

Outbound

Product Tour pointers not rendering correctly even after Intercom HTML attribution

I have successfully been able to integrate Product Tour for most of the platform. However, have a section within my platform where a workflow needs to be completed by the users.The workflow comprises of 4 steps and it’s a wizard style experience. al

HollyW00dNew Participant

Inbox

Ticket Status Doesn't Change when Customer Replies

Hello! I’ve noticed that when a customer replies to a ticket, that the status will remain Resolved for instance. Shouldn’t the status change back to In progress perhaps?

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1 day ago

André WNew Participant

Train Fin

Customers just asking "agent" without giving Fin a chance 

Hi community 👋Has anyone found an effective way to handle customers who open a conversation by simply typing “agent”, without giving Fin / the AI Agent a chance to help?I’ve tried:general guidance encouraging self-serve first (minimal impact), and en

Shruti_k2001New Participant

Tips, Tricks and Workarounds

How email marketing as a channel works for B2B saaS Companies?

These questions are for somebody who is into B2b sales background or into email marketing for the sameHow do you see email supporting the overall pipeline for complex solutions like B2B SaaS or AI?What types of email campaigns and automation workflow

kedigi3291New Participant

Analyze Fin

Managing Medical Billing Time Limits by State for Better Revenue Cycle Control

Efficient revenue cycle management depends heavily on understanding and adhering to medical billing time limits by state. These limits determine how quickly claims must be submitted to insurance providers after services are rendered. Failure to comp

md-bernyNew Participant

Mobile SDKs

Intercom present() method opens 2 message drawers on iOS when built using EAS

Hi guys, I recently integrated intercom in our app React Native app running Expo 54. @intercom/intercom-react-native (^9.6.3). I noticed whenever I build on EAS, calling present() or presentMessageComposer() opens two instances of the messenger botto

Declan CroftNew Participant

Reporting

Report on who actually missed a phone call (not just who answered)

Right now, the ‘Call missed by …’ detail only shows in the conversation event log (when enabled), but it can’t be used as a reporting dimension.Please add a reporting attribute so we can chart ‘missed by teammate’ and see how many calls each teammate

Volodymyr IvaniukNew Participant

Mobile SDKs

[iOS & Android] Voice/speech-to-text bugs in Intercom Messenger (text not cleared + crash)

Hi,We are experiencing bugs with the Intercom SDK when using voice-to-text (speech-to-text / dictation) to compose support chat messages in the Intercom Messenger on both iOS and Android.Environment:- @intercom/intercom-react-native v9.8.0 (latest)-

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2 days ago

Juan AraujoNew Participant

Workflows & Automations

Create Title and Description based on a conversation

We are using the trial version with Expert capabilities to assess if Intercom suits our needs. We want an AI agent to embed in our software products. This agent should provide level 1 support based on documentation content. If the agent cannot help,

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2 days ago

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MattSmithNew Participant

Deploy Fin

Can I get Fin to ask for confirmation before using Data Connector?

Hi,I have written a data connector that will clear all logged in sessions from our own system. This works fine and fin uses it correctly based on the description in the data connector.However, since this will log the customer out, is there a way to g

Kiran RaoNew Participant

Mobile SDKs

Android SDK: Is it required to login a user before calling presentContent?

With Intercom Android SDK, we call Intercom.initialize in the Application sub-class.We only login a user when they login to our app. On our login screen, we have a button that should open an intercom help article. We just call Intercom.client().prese

Kiran RaoNew Participant

Mobile SDKs

Where can I find the Javadocs for a specific version of the Intercom Android SDK?

The intercom-android Github repo includesSamples on how to use the Intercom Android SDK Changelog JavadocsHowever, the Javadocs seem to be very old (last updated 6 years ago). Is there a way to find the javadocs for a specific version of the SDK?

Björn Buxbaum-ConradiNew Participant

Intercom Community

How can I change my profile name in the community?

I shortened my profile name in Fin.ai to my forename. Here in the community profile still appears my full name. Can’t I change this?

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3 days ago

News & Updates

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