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Fin & AI

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Improving Fin AI responses to vague queries
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A

Anca LupituNew Participant

Deploy Fin

Confluence sync as public

Hi - I am sure some of you got into this issue, so any best practices are more than welcome. I want to connect Confluence to Fin as a content sources, however I can see that the articles in Confluence are automatically synced as internal articles. So

Ismael Martinez MoralesNew Participant

Auto-Translation for TicketsSubmitted

Why It Matters:Customer Experience: When customers receive replies in their native language, it significantly improves satisfaction, trust, and perceived support quality. Not replying in the customer’s language can lead to frustration, misunderstand

1

Russell HendersonNew Participant

Out of Office for team inboxSubmitted

Having an out of office for a particular inbox, rather than workspace. We have teams who aren’t customer facing working on back office tickets/have chats in their name while tickets are being dealt with in Jira. It would eb good to have an out of off

4

Daniel ByrdNew Participant

Feature request: Merge Conversations / Tickets via APISubmitted

Hi,I'd like to log a feature request and get your read on it.We rely heavily on automation and an AI agent in our support setup, and one of our biggest time sinks is duplicate tickets — the same user opening two or more conversations about the same r

1

Breanna ColeNew Participant

Tags to MacrosSubmitted

Would it be possible to add tags to macros or something similar? Being able to only search macros with the exact title is limiting. For instance, say I have a macro titled “As you get going” since those are the first words of the macro, but it would

1

Doug AyersNew Participant

Search by Article IDSubmitted

I would like the ability to search for articles by their ID, not just by their title or keywords. This makes it easier for me to navigate to a specific article to review/edit when several might match by their title or keywords otherwise.

3

Ed MorrellNew Participant

Workflows & Automations

Ticket to Fin response

When a ticket is created from a contact form submission containing the customer's full query, Fin currently does not respond and the ticket closes due to inactivity because Fin is waiting for a new customer message. Is there a way to configure Fin or

261

5 hours ago

G

George EdwardsNew Participant

Macros ReportingSubmitted

As a company we are using Macros significantly more as a time saving mechanism. However, we are finding the monitoring of their usage really challenging. It would be really useful to have a reporting dash which allows us to monitor Macros. How many t

1

Helen Bennie02New Participant

Folder for MacrosSubmitted

We are desperate to have folder for our macros. This is functionality Zendesk has. Please Please bring in folders for macros!

2

Hanne AllietNew Participant

Allow embeds from Trainn.coSubmitted

Currently it is only possible to send videos from Trainn through FIN in a conversation. To make sure our customers get the full picture and all possible information, we would need to be able to embed the videos in our help articles as well.

7

Anca LupituNew Participant

Deploy Fin

Confluence sync as public

Hi - I am sure some of you got into this issue, so any best practices are more than welcome. I want to connect Confluence to Fin as a content sources, however I can see that the articles in Confluence are automatically synced as internal articles. So

Ed MorrellNew Participant

Workflows & Automations

Ticket to Fin response

When a ticket is created from a contact form submission containing the customer's full query, Fin currently does not respond and the ticket closes due to inactivity because Fin is waiting for a new customer message. Is there a way to configure Fin or

261

5 hours ago

J

Jennifer ANew Participant

Messenger

Losing the previous conversation history for my customers

When did Intercom disable the functionality for viewing past conversations for the end users?It is a HUGE downgrade for us and for our customers. We depend on them being able to view the previous conversations.

בן גטניוConnector

Dynamic per-user Authorization header in Intercom Data Connectors

Hi everyone,We’re trying to build an Intercom Data Connector that retrieves customer-specific data from our backend.Our backend API requires a user-specific access token. This token is generated only after the customer completes an OTP/authentication

Hallow DevelopersNew Participant

Mobile SDKs

Crash on CarPlay in iOS 27

Bug Report: Unrecognized selector sent to CPTemplateApplicationScene (CarPlay) — iOS 27 Summary The Intercom iOS SDK crashes the host app with an **unrecognized selector** exception when aCarPlay scene is involved in scene lifecycle. Intercom sends a

EdwardStepanianNew Participant

Apps & Integrations

Intercom chat appearing

Hi there.Intercom chat does not load on Safari Mobile (iPhone). The window.Intercom object is not available, and the chat widget does not appear. However, the same implementation works correctly on: Chrome (desktop and mobile) Safari on macOS desktop

781

2 days ago

N

NumanAdamNew Participant

Train Fin

Creating back office tickets from negative CSATs for Fin

Hey all!I’d been exploring this using Fin but had hit a road block and wanted to see if anyone had created anything like this:We want every negative Fin CSAT to create a ticket to our team to review to see if we could make any changes to Fin.We use a

871

4 days ago

jobityNew Participant

Customers & Experts Connect

Job application automation

When we find your ideal match, our AI crafts personalized cover letters and optimizes your resume for that specific role, then submits your application immediately - ensuring you're among the first qualified candidates considered. https://jobity.io/

290

4 days ago

Adam BengalNew Participant

Tips, Tricks and Workarounds

Customer behavior changing to avoid Fin

Hello Intercom Community!We have been live with Fin for just over a year now. We began small with a subset of beta users, then went live with all users on our Cloud platform on January 1st 2026. While there are bumps and dissenters, overall the recep

2693

4 days ago

V

Vitor Gomes da SilvaConnector

Mobile SDKs

Intercom Push Notification does not open the chat when cold start in SwiftUI

Hello everyone,I am facing an issue with Intercom Push Notification when it is a cold start (App is terminated, you receive a Push Notification and this notification will wake the App). While testing on Simulator that, if i am running my app from Xco

83912

V

5 days ago

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