Fin Community

29 minutes ago

J

Jay ReddyNew Participant

Better article context for Fin

Can we better contextualise Help Centre content for Fin?For example, having internal-only guidance/instructions embedded directly within articles that end users cannot see. While content/source guidance and snippets help, they become difficult to sca

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Ability for Fin to access context from recent conversations with the same customerSubmitted

30 minutes ago

D

DebraNew Participant

I'd love to see Fin gain access to relevant context from a customer's recent conversations, whether those conversations were with Fin itself or with a human teammate.Today, if a customer refers to something that happened in a previous conversation, F

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31 minutes ago

A

Amber StephensConnector

How are you stopping Fin from looping and being repetitive?

Something is going wrong with my anti-repetition guidance. No matter what, Fin will not stop repeating/rephrasing the same answer multiple times. I have guidance on asking clarifying questions and am wondering if that’s part of the issue. My adjustme

3612

Switch between Monitors while reviewing a conversationSubmitted

32 minutes ago

I

ImmortalConnector

Currently, the same conversation can appear in multiple Monitors. Sometimes this is expected because a conversation is relevant to several evaluation criteria, while in other cases it may appear in a Monitor but not actually meet its criteria.When re

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36 minutes ago

Melissa MontesNew Participant

Ingesting Long Dense Content for Fin

Hi! I am curious to learn more about how Fin ingests long form content that is not necessarily written in a way to support it (i.e Content chunking, formatted for Ai readiness). Looking to learn if Fin has the ability to ingest something like an owne

51

55 minutes ago

Blocking tab notification

Manon STANGUENNECNew Participant

asked in Helpdesk

Hi!I am oftenly using Intercom while browsing other Chrome tabs.When I am focused on one issue, and focused on another tab opened to find a solution to it, I find it very distracting to have the intercom tab name switching non-stop to tell me about n

2852

5 hours ago

Create new Slack messages from Intercom interfaceSubmitted

Michelle ChiuNew Participant

Today, the only way to create a new slack message to a customer is through an Outbound Broadcast. That is super cumbersome. There should be a way to create a new slack message from the Inbox (Channel or DM), just like you can create a new convo or ti

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5 hours ago

A

Anna SchoferNew Participant

Stop changing the tab text when ANYTHING happens it is all false flags and very distractingSubmitted

I hate how the tab text changes if anyone messages in to a shared inbox when I have my Intercom tab open and am not on it. I basically have to never have intercom open so that I’m not getting constantly pulled away when just an email comes in to the

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5 hours ago

ConorSuper User ✨

posted in Fin Tips from Expert Users

Support Stack E21: Fin Skills with Brian Branca from Fin

Skills were the unsung hero of Pioneer, and plenty of people are still asking what they are. @Brian Branca (yes, that infamous AI conversation designer!) shows a real skill in the beta, and we talk about when a procedure is still the right tool, whe

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11 hours ago

Show more activity

Melissa MontesNew Participant

Ingesting Long Dense Content for Fin

Hi! I am curious to learn more about how Fin ingests long form content that is not necessarily written in a way to support it (i.e Content chunking, formatted for Ai readiness). Looking to learn if Fin has the ability to ingest something like an owne

51

55 minutes ago

B

Briana M.New Participant

asked in Email

assign outbound conversations to a team inbox

We’d like the ability automatically assign a team inbox when a teammate initiates an outbound conversation, ideally based on the From email address used.For example, a conversation sent from billing@company.com should automatically belong to the Bill

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15 hours ago

D

Dev-Only AccessNew Participant

asked in Mobile SDKs

iOS SDK: “Something went wrong” when presenting Messenger for some identified users (fixed by logout/login)

Few of our identified users on iOS see “Something went wrong” when user opens the Messenger. Calling Intercom.logout() and then logging the user in again fixes it. We cannot reproduce it on demand, and no error reaches our app.EnvironmentIntercom iO

221

R

21 hours ago

Intercom Messenger fails to initialize properly during page load

EthanMiller87New Participant

asked in Messenger

Hello everyone, I have been running into an issue integrating the Messenger widget on our site, where the chat launcher randomly fails to appear for visitors. The script is embedded in the header, but in several modern browsers, the boot sequence app

40

Data Export API – service_unavailable Error When Checking Export Status

22 hours ago

W

Wayne YuanNew Participant

asked in API & Webhooks

We've recently been experiencing an issue with the Data Export API.The export jobs are submitted successfully, but when polling their status, the API returns in_progress a few times before eventually returning the following error:{ "errors": [ {

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S

1 day ago

Intercom Messenger widget failing to initialize on single-page application route transitions

EthanMillerNew Participant

asked in Messenger

Hello everyone, I have been working on integrating the Intercom Web Messenger into our web platform, but we are experiencing unexpected behavior during dynamic page transitions. Specifically, the chat launcher periodically fails to mount or becomes u

50

1 day ago

asked in Localisation/Languages

Opensurvey team (Amber)New Participant

Language-aware minimum query length for modern Help Center search (Korean, Japanese, Chinese)

The search bar on the modern Help Center template only runs once a query has at least 3 characters. Intercom confirmed this limit is fixed, not configurable, and the same for every language.A 3-character minimum works for English, where 1–2 letter in

150

asked in Localisation/Languages

Opensurvey team (Amber)New Participant

Search query character limit on the modern template

The search bar on the modern Help Center template doesn't return results for queries under 3 characters. For example, searching "플랜" (plan) or "가격" (price) returns no results, while "플랜이" or "가격은" (the same root word with a particle attached) works f

492

Change "Sent" message status to a different word (too similar to Seen)

Misty HardwickNew Participant

asked in Messenger

Optically - the word “Sent” is too similar to “Seen” and harder to quickly distinguish when navigating through conversations. It’s also not very descript - does Sent mean delivered??Instead of “Sent” some other suggestions…-Sending-In transit-In rout

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Unable to verify outbound messaging

K

Ketul PatelNew Participant

asked in Email

Hello, We are starting out with intercom and struggling to verify outbound messaging, I used auto configuration and everything got updated in Cloudflare, but I am still seeing Warning on Outbound Messaging, here is what I am seeing https://ibb.co/s9

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