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10 days ago

Fin Community

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J

jahirrayhanNew Participant

Welcome Party

Hello From Bangladesh

Hi everyone, it's Jahir from Analysis Vault. Over the years, I've realized that one of the best ways to deepen my own learning is by giving back to the community. I'm not here to pitch any services—just wanted to say a quick hello and let you know I

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J

12 minutes ago

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Toby ButterworthNew Participant

Fin can insert videos in a ProcedureSubmitted

We sell a lot of expensive medication. I.e., weight loss jabs (i.e., Mounjaro/Wegovy)It can be over £200 for a month's supply of weight loss medication.We get customers writing in all the time saying they're having issues with their pen. Their pen is

1

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1 day ago

I

islabrownnNew Participant

Intercom Community

instercom chat widget not shwoing on my website

ive added the intercom chat widgte to my website, but it isnt appearing on the page. the website loads normally and ive checked that the intercom code in included. when i open the website link, the chat icon doent appear, is there a setting or url-re

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1 day ago

C

Chaise TaylorNew Participant

Allow auto-close on macros with required attributes setSubmitted

I created a macro that sets conversation attributes and tags, and auto-closes when I send.It worked perfectly, set the conversation type attribute and then closed it.Then I added a setting requiring that one conversation attribute be set in order to

1

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C

1 day ago

A

AleksandarMNew Participant

Mentions triggering on editsSubmitted

Problem:@mentions are triggered when a note is created. If we later edit an existing note, the content is simply updated in place. The original posting event (when mentions are processed) doesn’t run again. Because of that, adding a new @mention duri

1

100

A

1 day ago

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User1968New Participant

It would be great to be able to re-order custom attributes in the 'Details' box on a Contact page.Archived

It would be great to be able to re-order custom attributes in the 'Details' box on a Contact page. At the moment the details attributes are listed in a random order. Being able to order and group them would be a huge win in terms of ease of u

3

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M

2 days ago

J

Julian BurkeNew Participant

Feature Request | Minimum call duration timer to trigger outbound call surveysSubmitted

The Problem: Currently, when our team makes outbound calls that go to voicemail, the automated survey script plays at the end of the voicemail message.The Solution: We would love a feature that lets us set a minimum duration timer for outbound calls

2

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2 days ago

M

miamNew Participant

Export Monitor ReviewsSubmitted

Situation: We need to create a feedback file or ticket for each agent on a monthly basis that includes all review information.Current Challenges: We currently lack filtering options for agents to check their reviews in the "Reviews Received" section.

1

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2 days ago

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Ivan TikhomirovNew Participant

Emit og:site_name from the Help Center display nameSubmitted

Help Center pages have og:title, og:description and og:image, but no og:site_name.Apps like Telegram then fall back to the domain and capitalise it, so our help.1inch.com links show "1Inch" while our brand is lowercase "1inch". Custom HTML is not sup

1

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2 days ago

A

Adrian VargasNew Participant

Workflows

How to capture FIN AI response text in Workflows for SendGrid email forwarding?

We connected a POST API to SendGrid within our email workflow to capture FIN's response to users and store it as audit evidence in forwarded emails. However, we haven't found any parameter or attribute that exposes FIN's response text.Is there a way

181

2 days ago

J

jahirrayhanNew Participant

Welcome Party

Hello From Bangladesh

Hi everyone, it's Jahir from Analysis Vault. Over the years, I've realized that one of the best ways to deepen my own learning is by giving back to the community. I'm not here to pitch any services—just wanted to say a quick hello and let you know I

40

J

12 minutes ago

A

Adrian VargasNew Participant

Workflows

How to capture FIN AI response text in Workflows for SendGrid email forwarding?

We connected a POST API to SendGrid within our email workflow to capture FIN's response to users and store it as audit evidence in forwarded emails. However, we haven't found any parameter or attribute that exposes FIN's response text.Is there a way

181

2 days ago

N

NikolaiUtorgNew Participant

Apps & Integrations

Intercom + Jira sync: Attachments not transferring during Jira ticket creation via Jira for Tickets app

Hello team, We are setting up automatic bug report creation in Jira directly from Intercom using the official Jira for Tickets app with custom automation (Workflows). We would like to achieve this using only Intercom’s built-in tools, without relying

180

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2 days ago

joshuatellerNew Participant

Messenger

Can bot/app replies in a Slack side conversation sync back to Intercom?

Sharing how we're using Slack side conversations, plus one problem I'm hoping someone can confirm or work around.What we've builtOur technical support team has a private internal Slack channel with an always-on AI agent sitting in it (built on Claude

442

3 days ago

K

khetigaadi45New Participant

Intercom Community

Sonalika Worldtrac 90 Price, 90 HP, Specs & Features

Sonalika Worldtrac 90 is a 90 HP tractor designed for demanding agricultural applications and multipurpose farm operations. This 2WD tractor is equipped with a powerful engine and a 4-cylinder configuration as listed on the KhetiGaadi model page. It

90

K

4 days ago

K

khetigaadi45New Participant

Tips, Tricks and Workarounds

Sonalika GT-26 4WD Price, 26 HP, Specs & Features

Sonalika GT-26 4WD is a 26 HP compact tractor designed for different farming applications. This 4WD model comes with a 3-cylinder engine and is suitable for activities such as ploughing, spraying, cultivation, rotation, and threshing. It is also posi

120

K

4 days ago

K

khetigaadi45New Participant

Tips, Tricks and Workarounds

Sonalika Tiger & Mini Tractor Models | Price & Specs

The Sonalika range includes tractors designed for different agricultural applications, from regular fieldwork to specialised farming requirements. Sonalika Tiger models are among the options available for farmers looking for suitable power and perfor

190

K

4 days ago

G

Gustavo A. SantaNew Participant

Test Fin

Connect a WhatsApp number to Intercom if it's already connected to FRESHCHAT/FRESHDESK

I'm evaluating Intercom because I'm thinking of switching from Freshworks (Freshdesk+Freshchat).My WhatsApp number is linked to Freshworks. If I switch to Intercom, can I unlink it and link it to Intercom instead? Gustavo

412

5 days ago

ConorSuper User ✨

Fin Tips from Expert Users

Operator Won't One-Shot Your Fin Procedure. Do This Instead (Support Stack E18)

New Support Stack episode: I sat down with @Brian Branca , AI Conversation Designer at Fin, on when a Fin Procedure is actually the right tool (vs when your knowledge base should have handled it instead).A customer told Brian's team they'd hit a rea

580

11 days ago

N

Nicholas LiewfattNew Participant

Helpdesk

Column persistence

Hello! Since view columns are stored locally in the browser’s cache, and clearing the cache resets the view columns' data to default, I developed a Tampermonkey userscript for my team to preserve selected/ordered table columns per view. Yesterday and

651

13 days ago

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