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How Nuuly turned AI savings into higher pay for its support team

19 days ago

7,180 Topics
18,224 Replies
27,184 Members

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AiFinPayNew Participant

Enable Fin AI Agent to autonomously pay for external APIs and servicesSubmitted

As Fin AI Agent takes on more complex end-to-end workflows, some tasks may require access to paid third-party APIs, data, compute, SaaS actions, or other digital services.Today, these workflows can stop when a human needs to purchase or approve acces

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24 minutes ago

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Abigail Sanderson (she/her)New Participant

Support Operations

Jump to Mention

Would like my mentions notifications to jump to the message (s) where I am mentioned, not the most recent message in the conversation. Things get lost if a conversation has continued since the note relevant to me and I want to make sure I catch them

20

A

2 hours ago

B

Briana M.New Participant

Single macro with channel-specific contentSubmitted

Our teams would really benefit from the ability to create and manage one macro with distinct email and chat versions, automatically selecting the appropriate content based on the conversation’s channel.Current limitationOur teams have to either reuse

1

20

B

2 hours ago

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trendNew Participant

Customers & Experts Connect

TrendTrack Promo Codes & Coupons TRNDO – Get 20% Off All Plans

Looking for a TrendTrack promo code?Use TRNDO to get 20% OFF all TrendTrack plans.The code has been tested and is currently working.Coupon Code: TRNDODiscount: 20% OFFApplies to: All PlansIf you're planning to subscribe to TrendTrack, try the code at

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2 hours ago

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Nicholas LiewfattNew Participant

Helpdesk

Column persistence

Hello! Since view columns are stored locally in the browser’s cache, and clearing the cache resets the view columns' data to default, I developed a Tampermonkey userscript for my team to preserve selected/ordered table columns per view. Yesterday and

773

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4 hours ago

C

Cameron BeriganNew Participant

Reporting

Independent Outcome Verification

For teams doing this reconciliation today — is it entirely internal, or does anyone use an independent third party to verify a sample of Fin-reported resolutions against backend evidence?I’m especially curious where the Fin outcome has a commercial c

40

C

4 hours ago

S

SelvaNew Participant

Can I add tables to my Inbox replies?Submitted

How can I add tables to the chatbox? If I try to copy a table and paste it on the chat it was just plain text without a table. Can this be resolved?

1

10457

S

6 hours ago

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ToddleNew Participant

Proactive Support

Can we use Product Tours with dynamic URLs?

We have unique URLs for every page for a user. For example, User A home page URL is: toddleapp.com/platform/32476/unitPlansUser B home page URL is: toddleapp.com/platform/99172/unitPlans Will product tour work here?

4593

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6 hours ago

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Cyd La LuzNew Participant

Apps & Integrations

Intercom not loading for certain users on VPN; which IPs can we allow list?

In the thread here:The replies state “Try a different network – Firewalls or VPNs sometimes block Intercom,” and, “If you’re on a company network, sometimes firewall or VPN settings can interfere with Intercom loading.”I am dealing with a similar sit

7493

S

6 hours ago

A

AbdelbakiNew Participant

Ability to Edit Sent Replies in ConversationsSubmitted

Currently, once a reply has been sent in a conversation, it cannot be edited and can only be deleted. This limitation can impact clarity and efficiency, especially when small corrections are needed (e.g. typos, missing information, or minor wording a

4

3753

S

6 hours ago

A

Abigail Sanderson (she/her)New Participant

Support Operations

Jump to Mention

Would like my mentions notifications to jump to the message (s) where I am mentioned, not the most recent message in the conversation. Things get lost if a conversation has continued since the note relevant to me and I want to make sure I catch them

20

A

2 hours ago

T

trendNew Participant

Customers & Experts Connect

TrendTrack Promo Codes & Coupons TRNDO – Get 20% Off All Plans

Looking for a TrendTrack promo code?Use TRNDO to get 20% OFF all TrendTrack plans.The code has been tested and is currently working.Coupon Code: TRNDODiscount: 20% OFFApplies to: All PlansIf you're planning to subscribe to TrendTrack, try the code at

90

T

2 hours ago

N

Nicholas LiewfattNew Participant

Helpdesk

Column persistence

Hello! Since view columns are stored locally in the browser’s cache, and clearing the cache resets the view columns' data to default, I developed a Tampermonkey userscript for my team to preserve selected/ordered table columns per view. Yesterday and

773

N

4 hours ago

C

Cameron BeriganNew Participant

Reporting

Independent Outcome Verification

For teams doing this reconciliation today — is it entirely internal, or does anyone use an independent third party to verify a sample of Fin-reported resolutions against backend evidence?I’m especially curious where the Fin outcome has a commercial c

40

C

4 hours ago

gbj662New Participant

Expert Profiles

Buy Moissanite Ring and Jewelry | Golden Bird Jewels – goldenbirdjewels

Explore the beautiful Moissanite ring and jewelry collections at Golden Bird Jewels. These quality, shining pieces are suitable for all events. Purchase your cost-effective luxury now!

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1 day ago

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Opensurvey team (Amber)New Participant

Localisation/Languages

Search query character limit on the modern template

The search bar on the modern Help Center template doesn't return results for queries under 3 characters. For example, searching "플랜" (plan) or "가격" (price) returns no results, while "플랜이" or "가격은" (the same root word with a particle attached) works f

60

O

1 day ago

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Rock17New Participant

Mobile SDKs

Calendly Messenger Sheet fails with HTTP 400 on iOS SDK 19.8.2

Hi,We’re experiencing an issue with the Calendly integration inside the Intercom Messenger on iOS.The Calendly app is installed and configured in our Intercom workspace. The booking flow opens correctly and allows the user to select a date/time and e

301

3 days ago

M

mangahiveNew Participant

Fin Tips from Expert Users

How Can I Improve Schema Markup on My Website?

Hi everyone, I’m working on improving the schema markup on my website, but I’m not sure if I’m using the right structured data for all of my pages. I’d like to know which schema types are most useful for content-focused websites and how to avoid comm

150

M

4 days ago

P

Phil LoughneyNew Participant

Workforce Management

self‑only performance view in Workforce

self‑only performance view in Workforce (So an agent will only see their performance an not the whole team) - I believe this is in progress as per conversations with the Workforce team but just looking for an update.

701

R

6 days ago

J

Jamie ForbesNew Participant

Settings, Security & Permissions

Does anyone else experience SPF issue with Outlook?

Getting intermittent hard bounces from Outlook/Microsoft recipients:```550 5.7.515 Access denied, sending domain HELP.HUEL.COM doesn't meet the required authentication level.SPF=Fail, DKIM=Pass, DMARC=Pass``` Setup: domain SPF managed via Sendmarc, m

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7 days ago

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