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How Nuuly turned AI savings into higher pay for its support team

16 days ago

7,178 Topics
18,228 Replies
27,157 Members

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Rock17New Participant

Calendly Messenger Sheet fails with HTTP 400 on iOS SDK 19.8.2

Hi,We’re experiencing an issue with the Calendly integration inside the Intercom Messenger on iOS.The Calendly app is installed and configured in our Intercom workspace. The booking flow opens correctly and allows the user to select a date/time and e

171

Casey VergaraNew Participant

Feature Request: Resizable Reply ComposerSubmitted

Feature Request: Resizable Reply ComposerIt would be great to have an option to expand/resize the reply composer in Intercom while typing, especially for longer replies.Ideally, we could expand the composer vertically to give us more space to see and

6

220

RoyTop Expert ✨

Dynamic UI Previews: Generating Ephemeral App Experiences from API Responses in Fin FlowsSubmitted

⚠️ Problem StatementCurrently, when a Procedure Builder configures a flow to fetch external data (e.g., retrieving a list of recent orders, linked accounts, or purchased products via an API), the experience often breaks continuity. After the data is

2

1101

kmoreno4Employee

Fin testSubmitted

this is a test please ignore

0

100

Melissa MontesNew Participant

Enable Audience-Specific Content Within a Single Article (Sage, Copilot, and Agent Guidance)Submitted

Today, we often need to create and maintain duplicate content because guidance differs depending on the audience consuming it. For example, we may create:One article intended for Fin responses A separate article intended for Copilot that includes gu

6

210

bproNew Participant

Adjustable reopen window for SMS Channel so replies start a new conversation instead of reopeningSubmitted

We use Intercom's SMS channel for our text hotline, and honestly it's the weakest part of the platform for us. The biggest issue is that when a customer replies within 5 days of a conversation being closed, that same conversation reopens instead of s

1

80

Belén De AngelisNew Participant

Allow the "From" sender name/address to be customized on inbound conversations from legacy rerouted mailboxesSubmitted

We have two old email addresses (in use before our company was acquired) that we've set up to forward/reroute into the same Intercom inbox as our current support address. This works fine for receiving mail, but Intercom doesn't let us change the send

2

80

Luiza PradoNew Participant

Bring rich HTML/branded templates to Inbox conversation replies and Macros, not just OutboundSubmitted

Right now there's a hard split in Intercom: Outbound messages (and the automated "away/auto-reply" message) can use full HTML, custom templates, brand colors, logos, buttons, but the moment a conversation is live and a teammate (or a Macro) replies

1

220

HypeVictoriaNew Participant

Add more timeframes for Goals (Series and Emails)Submitted

Add more timeframes for Goals (Series and Emails). For example 14 days

1

110

mangahiveNew Participant

Fin Tips from Expert Users

How Can I Improve Schema Markup on My Website?

Hi everyone, I’m working on improving the schema markup on my website, but I’m not sure if I’m using the right structured data for all of my pages. I’d like to know which schema types are most useful for content-focused websites and how to avoid comm

110

Rock17New Participant

Calendly Messenger Sheet fails with HTTP 400 on iOS SDK 19.8.2

Hi,We’re experiencing an issue with the Calendly integration inside the Intercom Messenger on iOS.The Calendly app is installed and configured in our Intercom workspace. The booking flow opens correctly and allows the user to select a date/time and e

171

mangahiveNew Participant

Fin Tips from Expert Users

How Can I Improve Schema Markup on My Website?

Hi everyone, I’m working on improving the schema markup on my website, but I’m not sure if I’m using the right structured data for all of my pages. I’d like to know which schema types are most useful for content-focused websites and how to avoid comm

110

Phil LoughneyNew Participant

Workforce Management

self‑only performance view in Workforce

self‑only performance view in Workforce (So an agent will only see their performance an not the whole team) - I believe this is in progress as per conversations with the Workforce team but just looking for an update.

681

NickvanVlietConnector

Unassigned calls unable to pick-up

We've had multiple instances now that calls come in (get added to a team) but no-one can pick-up the call. Is configured, and we see a button in the conversation, but when we click on it nothing happens. Has anyone else experience this?

1433

Jamie ForbesNew Participant

Settings, Security & Permissions

Does anyone else experience SPF issue with Outlook?

Getting intermittent hard bounces from Outlook/Microsoft recipients:```550 5.7.515 Access denied, sending domain HELP.HUEL.COM doesn't meet the required authentication level.SPF=Fail, DKIM=Pass, DMARC=Pass``` Setup: domain SPF managed via Sendmarc, m

1662

jahirrayhanNew Participant

Hello From Bangladesh

Hi everyone, it's Jahir from Analysis Vault. Over the years, I've realized that one of the best ways to deepen my own learning is by giving back to the community. I'm not here to pitch any services—just wanted to say a quick hello and let you know I

260

Adrian VargasNew Participant

How to capture FIN AI response text in Workflows for SendGrid email forwarding?

We connected a POST API to SendGrid within our email workflow to capture FIN's response to users and store it as audit evidence in forwarded emails. However, we haven't found any parameter or attribute that exposes FIN's response text.Is there a way

291

ParveshConnector

Is Compliances Are Important ?

Hey Everyone, I just wondering some intercom users, I am working on Compliance Monitoring for Intercom users.

511

ConorSuper User ✨

Fin Tips from Expert Users

Operator Won't One-Shot Your Fin Procedure. Do This Instead (Support Stack E18)

New Support Stack episode: I sat down with @Brian Branca , AI Conversation Designer at Fin, on when a Fin Procedure is actually the right tool (vs when your knowledge base should have handled it instead).A customer told Brian's team they'd hit a rea

650

Nicholas LiewfattNew Participant

Column persistence

Hello! Since view columns are stored locally in the browser’s cache, and clearing the cache resets the view columns' data to default, I developed a Tampermonkey userscript for my team to preserve selected/ordered table columns per view. Yesterday and

751

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