Customer Service Transformation Report 2026
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Hello guys! 😁  I'm starting to work with the reports on my articles, and it would be really helpful to be able to export the data.  Is it possible to export my articles reports? Thank you all for the support. 🙋
If you watched the Fin Procedures launch today, you may be interested in Support Stack Solo – Episode 1. I just released it today, to help you answer the question: are you building the wrong Fin Procedure first?It’s a short look at:What makes a good
We want to export full extracts of our conversations from our workspace - how can I do this?
Just released an app that exports Intercom conversations to styled PDFs — includes metadata, attachments, participant info, and side conversations.It's free: https://www.intercom.com/app-store/?app_package_code=export-conversations-wtc5&search=ex
I’d like to request assistance with turning off the image replies feature for our Fin AI Agent. Currently, Fin automatically includes up to three relevant images/GIFs from our support content in its responses, but we'd prefer to have text-only repli
Hi everyone,When support volume suddenly spikes, I’ve noticed it becomes harder to keep response times consistent, even with automation and routing in place. Conversations pile up quickly, and it’s not always clear which steps should be handled autom
I was looking at functionality which points out and flags potential duplicate conversations and I was wondering if it was possible to either..Extend its existing functionality to do other arbitrary things (like tagging/closing conversations, sending
We’ve noticed that when customers ask highly technical or manufacturing-related questions, it can be challenging to give clear, accurate responses quickly—especially when support agents need deeper product or process context.For example, inquiries re
Hi everyone,If we have an outbound message that was already sent to users and they’ve received it, is there any way to update or change that message for those same users?We tried creating a new version of the outbound message, but it only applies to
We have one workspace but multiple brands. I’ve been trying to get an answer on this question but the person helping me just stopped replying. And we need to urgently resolve this issue.We want to use app script to forward emails because we have comp
It can be concerning for parents to see repetitive behaviors and wonder what they mean. One common question is about child spinning around in circles autism and whether this behavior is a sign of autism spectrum disorder (ASD). While spinning can be
Insurance approval requirements have become increasingly complex, making healthcare prior authorization services a vital component of modern practice management. Before many procedures, diagnostic tests, or specialty medications can be performed, pr
The Claude integration has access just to the conversations. It will be good to give access also to the Help Center and The Articles and help us to improve the content.
In today’s fast-paced digital landscape, enterprises face an increasing number of cyber threats targeting networks, applications, and sensitive data. While traditional cybersecurity solutions such as firewalls, endpoint protection, and intrusion det
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