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Pioneer: A summit where CX leaders redefine what's possible

16 days ago

Fin Community

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A

Amanda SadisNew Participant

csat wording requestSubmitted

Is there a way to edit the csat trigger rating email to say “Please rate client experience specialist amanda” so that the client knows to rate a human and not fin?

1

60

A

6 hours ago

Michael NorteiActive User

Helpdesk

Unique Users Metric

Hi All, I’m wondering if there’s a report we can generate to see how many unique users sent us messages?I want to compare adoption between 2022 and 2023. Your help putting this together would be appreciated. Thanks! Michael

3544

R

8 hours ago

Matej BosnjakNew Participant

Expose quoted/forwarded email thread content via the public REST APISubmitted

Hi Intercom team,When a customer replies to an outbound email and includes a quoted or forwarded email thread, that content is currently only accessible via a private Ember endpoint and is not returned by GET /conversations/{conversation_id}.For team

1

William PowellNew Participant

API & Webhooks

Email History Thread in Rest API

I’m working on an email reply automation tool using the Intercom REST API. I’m trying to retrieve the email history — the quoted text that appears collapsed behind the three dots (“…”) when a customer replies to an outbound email we’ve sent them. Thr

Melissa MontesNew Participant

Approval Workflow and Sign-Off CapabilitySubmitted

Add configurable approval workflows for all knowledge base content types, including public articles, internal articles, and snippets, enabling designated reviewers to formally review, approve, and sign off on content before publication or updates bec

3

Melissa MontesNew Participant

Version History & Rollback for Internal ArticlesSubmitted

I’d like to request to add version history capabilities for internal knowledge base articles, allowing content owners to track changes over time, view previous versions, compare edits, and restore an earlier version when needed.Currently this functio

3

Daniele AlbertinelliNew Participant

Allow adding articles to multiple collectionsSubmitted

We have several articles relevant to multiple collections. Duplicating articles is not preferred. Thank you!

167

Marius IburgNew Participant

Fin FAQs

How to disable/edit Fin's automatic handoff message?

Hi all,Whenever Fin escalates a conversation to our Customer Support team, it automatically sends its own handoff message to the customer (something like "A colleague from our support team will take a look..."). We can't find any setting to turn this

484

11 hours ago

Luke MichelsonNew Participant

Ability to tag tickets in workflowsSubmitted

Please add the ability to tag tickets within workflows. This will help automate more workflows without the need to manually tag or use the API.

6

Hannes CorbettNew Participant

Report FiltersSubmitted

Currently when filtering by tag in the report it just allows to use the following:is unknown has any value is “selected” is not “selected” What I would want would be the possibility to choosestarts with “selected” contains “selected” ends with “selec

1

Marius IburgNew Participant

Fin FAQs

How to disable/edit Fin's automatic handoff message?

Hi all,Whenever Fin escalates a conversation to our Customer Support team, it automatically sends its own handoff message to the customer (something like "A colleague from our support team will take a look..."). We can't find any setting to turn this

484

11 hours ago

J

josephpeterNew Participant

Workflows

How Can Intercom Help Improve the User Experience on a Gaming Website?

I’m working on a gaming website called BaixarGame and want to make it easier for visitors to find useful information and get help when they need it.For a website with many game pages, what Intercom features would you recommend for improving the user

jhonferyNew Participant

Workflows

Best Way to Manage Customer Support for a Gaming Website?

I’m working on a PC gaming website where visitors often have questions about games, installation, system requirements, and troubleshooting.For those using Intercom, what’s the best way to organize these types of questions? Would you recommend using a

josephferyNew Participant

Workflows

How Should a PC Gaming Website Organize Its Help Center?

I'm working on improving the support experience for a PC gaming content website and am considering Intercom for customer communication and self-service support.The website covers various types of PC gaming content, so visitors may need help finding g

noahassanNew Participant

Train Fin

AI content readiness assessment for Fin

Hi everyone,We're exploring how to measure content readiness before syncing our website pages to Fin. We want to ensure our content is structured so Fin can parse it cleanly and pull accurate answers without losing context.We know about the optimizat

Vitor Gomes da SilvaConnector

Mobile SDKs

Intercom Push Notification does not open the chat when cold start in SwiftUI

Hello everyone,I am facing an issue with Intercom Push Notification when it is a cold start (App is terminated, you receive a Push Notification and this notification will wake the App). While testing on Simulator that, if i am running my app from Xco

BuuNew Participant

HelloWhen we try to send a picture on Instagram it doesn’t work anymore as it was working previously.If the customer send to us it’s working very well but not in the other way.It’s just red.Conversation : 215475580844736

Dae-Ho ChungNew Participant

Proactive Support

Is there a way we can rollback to the old behavior or disable copying/pasting emails coming in as a mailto: link instead of replacing the text?

In the last few weeks, it appears Intercom’s behavior around handling copy/pasted email addresses have changed and I really don’t like it. I’m trying to quickly fill out an email template and want to replace a few PLACEHOLDERS with a plain text email

ViraNew Participant

The new "From" header in Inbox chat takes up too much screen space

Recently, a new "From" field/line was added at the top of the chat panel with a customer. Unfortunately, this element takes up almost half of the visible screen area in the chat view.While I understand this might have been introduced as part of a des

NickvanVlietNew Participant

Helpdesk

Unassigned calls unable to pick-up

We've had multiple instances now that calls come in (get added to a team) but no-one can pick-up the call. Is configured, and we see a button in the conversation, but when we click on it nothing happens. Has anyone else experience this?

210

N

5 days ago

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