Intercom Community

I am struggling to get accurate answers from Fin in Chat replies to our customers

I am pretty new to Intercom although I am pretty familiar with other CX tools that are similar - I have been struggling lately with our bot giving completely wrong and false information to our customers on topics that need to be answered with accurac

Arynne HargreavesNew Participant

Outbound

Email distribution validation

It would be great if it were possible to download an email distribution list BEFORE sending the email. The preview doesn’t really help if you’re trying to be sure who all the recipients are. This goes beyond if the users are subscribed or not, it wou

151

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raghavhinduja26New Participant

Hinduja Swiss (Switzerland) IT-Professional-How can I export all user IDs or data using the API?

Hi everyone, I am Raghav Hinduja Swiss (Switzerland) based IT-professional. I’m trying to export all user IDs and related user data from Intercom using the API. I’ve looked at the docs but I’m not sure about the most efficient approach, especially fo

Keren LonsteinNew Participant

What’s your Fin QA process? Any tips for a solo manager?

I'm looking for a streamlined QA process for managing Fin’s performance as a one-woman team. Would love some suggestions for best practices for maintaining quality without getting overwhelmed with all the reports and data Intercom provides for Fin pe

202

G

Gustav RiedererNew Participant

Improve Fin’s ability to understand and calculate dates

Fin is technically able to read dates, but in practice it often fails to reason about them correctly.ExampleFin currently sends out discount codes that are already expired, because it doesn’t reliably calculate whether a date is in the past, present,

Jason DeBrulerNew Participant

Apps & Integrations

Hubspot & Intercom - When does both make sense?

Hi! I’m the CEO of a high ticket, low volume equipment manufacturing company. We use Hubspot for our sales CRM and customer support. The allure was to have all of our data in one place, which also likely reduces costs. But in practice, creating “

SmockNew Participant

Getting "User Not Found" error when creating a contact

Hi,Recently I have been noticing that we have been receiving an error_code of “not_found” when making a POST request to the /contacts endpoint (creating a contact).This is surprising as I am not sure how this is possible when creating a contact (as o

10267

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6 hours ago

Gustav RiedererNew Participant

Give Fin real-time instructions within an active conversation

It would be extremely helpful if agents could give Fin instructions directly inside an ongoing conversation, without having to update global content or wait for retraining.ExampleAn agent could write internal instructions like: • updated inform

30

9 hours ago

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Camille DualeNew Participant

I am struggling to get accurate answers from Fin in Chat replies to our customers

I am pretty new to Intercom although I am pretty familiar with other CX tools that are similar - I have been struggling lately with our bot giving completely wrong and false information to our customers on topics that need to be answered with accurac

Arynne HargreavesNew Participant

Outbound

Email distribution validation

It would be great if it were possible to download an email distribution list BEFORE sending the email. The preview doesn’t really help if you’re trying to be sure who all the recipients are. This goes beyond if the users are subscribed or not, it wou

151

E

raghavhinduja26New Participant

Hinduja Swiss (Switzerland) IT-Professional-How can I export all user IDs or data using the API?

Hi everyone, I am Raghav Hinduja Swiss (Switzerland) based IT-professional. I’m trying to export all user IDs and related user data from Intercom using the API. I’ve looked at the docs but I’m not sure about the most efficient approach, especially fo

Keren LonsteinNew Participant

What’s your Fin QA process? Any tips for a solo manager?

I'm looking for a streamlined QA process for managing Fin’s performance as a one-woman team. Would love some suggestions for best practices for maintaining quality without getting overwhelmed with all the reports and data Intercom provides for Fin pe

202

G

Gustav RiedererNew Participant

Improve Fin’s ability to understand and calculate dates

Fin is technically able to read dates, but in practice it often fails to reason about them correctly.ExampleFin currently sends out discount codes that are already expired, because it doesn’t reliably calculate whether a date is in the past, present,

Jason DeBrulerNew Participant

Apps & Integrations

Hubspot & Intercom - When does both make sense?

Hi! I’m the CEO of a high ticket, low volume equipment manufacturing company. We use Hubspot for our sales CRM and customer support. The allure was to have all of our data in one place, which also likely reduces costs. But in practice, creating “

131

E

Gustav RiedererNew Participant

Give Fin real-time instructions within an active conversation

It would be extremely helpful if agents could give Fin instructions directly inside an ongoing conversation, without having to update global content or wait for retraining.ExampleAn agent could write internal instructions like: • updated inform

בן גטניוConnector

Fin sometimes switches between masculine and feminine in Hebrew despite two Guidance rules

Hi everyone,Our bot communicates in Hebrew. Because Hebrew is gendered, we’re seeing an inconsistency: Fin sometimes replies in masculine form and sometimes in feminine form.Both of the following Guidance rules are under Communication style: Bot self

221

13 hours ago

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arab2344New Participant