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Pioneer: A summit where CX leaders redefine what's possible

28 days ago

Fin Community

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18,178 Replies
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Pioneer: A summit where CX leaders redefine what's possible

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LottaNew Participant

Let URL addresses and email addresses stay plain text while editing the messageSubmitted

Since a little while back it is very aggressively turning anything I write into links directly, if it is a webb address or email address or something something... Since I do a lot of copy/paste with standard stuff, and change details to customise for

1

10

NicolaNew Participant

Introduction of Slovak language as option in Help CentreSubmitted

Hey guys! Are you planning to ad Slovak any time soon as supported language to Help Centre? We are asking about this feature for 3 years now.Slovakia is kind of a big country which is located in central Europe and part of EU for a long time now. We h

12

644

Pamela Van GasseActive User

Switch sides when merging ticketsSubmitted

When merging tickets, the left part is the main ticket which will remain open, the right part is the ticket that will be merged in the main and afterwards closed.It would be nice to have a “switch” function that allow the agent to switch the main tic

1

10

Daniele AlbertinelliNew Participant

Allow adding articles to multiple collectionsSimilar functionality

We have several articles relevant to multiple collections. Duplicating articles is not preferred. Thank you!

167

87831

Ask AdaNew Participant

Please retain search history after Fin updates

After every Fin update, the search history in the workspace is lost. We would like to retain this history.

141

Dianah TripacLeading the Community @ Fin

Expert Program Welcome Party

Kick Off the Celebration: Say Hi!

Welcome to the Expert Program! 🎉 Hello everyone! 👋We’re thrilled to have you here in the Expert Program! Join the celebration as we kick off this exciting journey together! 🥳 Introduce YourselfWe’d love to learn more about you! Please say hi and shar

138630

Jimmy HurffNew Participant

Append Full Conversation History to Email Notications When Enabled / Add Deep Links to ConversationSubmitted

This creates a frustrating user experience - the user gets an email that the conversation has been updated but they cannot see the entire thread within the email. Here is a direct quote from an impacted customer:Good morning - This new chat system m

8

552

Vladimir Hernandez CastilloNew Participant

Ticket Portal: allow multiple State filters

When viewing tickets in the Ticket Portal, users cannot filter to "all non-closed tickets" with the current filter UI.ProblemOnly one State filter can be applied at a time. After a State filter is set (e.g. "State is any"), State is no longer availab

40

TangoNew Participant

Request to support Firebase Installation ID (FID) for Android SDK

Hi Intercom team,We’d like to request support in the Intercom Android SDK for the new FCM registration flow based on Firebase Installation ID (FID):https://firebase.google.com/docs/cloud-messaging/android/get-started#enable-registration-via-firebase-

110

Nicholas LiewfattNew Participant

Column persistence

Hello! Since view columns are stored locally in the browser’s cache, and clearing the cache resets the view columns' data to default, I developed a Tampermonkey userscript for my team to preserve selected/ordered table columns per view. Yesterday and

321

Ask AdaNew Participant

Please retain search history after Fin updates

After every Fin update, the search history in the workspace is lost. We would like to retain this history.

141

Vladimir Hernandez CastilloNew Participant

Ticket Portal: allow multiple State filters

When viewing tickets in the Ticket Portal, users cannot filter to "all non-closed tickets" with the current filter UI.ProblemOnly one State filter can be applied at a time. After a State filter is set (e.g. "State is any"), State is no longer availab

40

TangoNew Participant

Request to support Firebase Installation ID (FID) for Android SDK

Hi Intercom team,We’d like to request support in the Intercom Android SDK for the new FCM registration flow based on Firebase Installation ID (FID):https://firebase.google.com/docs/cloud-messaging/android/get-started#enable-registration-via-firebase-

110

Nicholas LiewfattNew Participant

Column persistence

Hello! Since view columns are stored locally in the browser’s cache, and clearing the cache resets the view columns' data to default, I developed a Tampermonkey userscript for my team to preserve selected/ordered table columns per view. Yesterday and

321

Natalia_NNew Participant

Internal Article Formatting Lost

Hi everyone,I'm hoping someone has run into this before.We're currently migrating our internal Knowledge Base into Intercom for Fin/CoPilot, but we're not manually creating each article in Intercom. Instead, we're uploading our existing documentation

2814

kavodNew Participant

Which Push Notification Traffic Source Is Best for Beginners?

Hello everyone.I’m planning to test push notification traffic for affiliate campaigns and want to avoid wasting my initial budget on low-quality clicks. From what I’ve learned, traffic quality, targeting options, geographic coverage, and subscriber e

161

josephferyNew Participant

How Should a PC Gaming Website Organize Its Help Center?

I'm working on improving the support experience for a PC gaming content website and am considering Intercom for customer communication and self-service support.The website covers various types of PC gaming content, so visitors may need help finding g

691

LaisNew Participant

Tips, Tricks and Workarounds

Custom outbound messages

Hi everyone! 👋I’m looking for some help from anyone in the community who has created custom outbound messages as personalized posts and implemented them in Intercom.I’d love to understand how you approached the implementation, specifically, what path

591

Anca LupituNew Participant

Confluence sync as public

Hi - I am sure some of you got into this issue, so any best practices are more than welcome. I want to connect Confluence to Fin as a content sources, however I can see that the articles in Confluence are automatically synced as internal articles. So

1882

jhonferyNew Participant

Best Way to Manage Customer Support for a Gaming Website?

I’m working on a PC gaming website where visitors often have questions about games, installation, system requirements, and troubleshooting.For those using Intercom, what’s the best way to organize these types of questions? Would you recommend using a

911

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