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Fin Community

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Recent activity
Help others
Categories

L

lkmodglin1New Participant

Create internal articles through the API and MCP connectorSubmitted

Right now the Intercom API and MCP connector can create, read, and search Help Center articles, but there's no way to work with Knowledge Hub internal articles. We'd love to see internal articles supported the same way.When trying to build a skill th

1

61

24 minutes ago

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User778New Participant

Add per-customer domain configuration for provider recognition (to allow for self-hosted video services)Submitted

Cap.so is not currently a supported video provider in Intercom, which means it won't auto-embed in Articles or outbound messages today. When you paste a video URL into the article editor, Intercom recognises a fixed list of providers - YouTube, Loom,

1

20

U

1 hour ago

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User778New Participant

Add cap.so (cloud-hosted) to the supported provider listSubmitted

Cap.so is not currently a supported video provider in Intercom, which means it won't auto-embed in Articles or outbound messages today. When you paste a video URL into the article editor, Intercom recognises a fixed list of providers - YouTube, Loom,

1

20

U

1 hour ago

A

Aakash RatheeEmployee

Adding a visual indicator (like a red asterisk) to show the email is requiredSubmitted

The customer propose an UI change for the very first lead message inside Fin chat to the intercom team? Now for leads the e-mail can be required, which is good, but it is not telling WHY the lead cannot send the message when the e-mail is not typed i

2

40

בן גטניוActive User

Keeping customer-specific data available to Fin throughout a conversation

Hi everyone, We want Fin to have natural, ongoing conversations using customer-specific data retrieved from our backend, alongside our Knowledge Hub content.Our current setup uses a Procedure to complete our SMS OTP verification flow, retrieve the cu

00

ב

4 hours ago

Angel HorowitzActive User

Procedures - Ability to Send TicketSubmitted

Problem to Solve:We still have people that are AI-adverse, so there are some instances that we’d like to be able to send a form for the customer to fill out since it has drop down options and other things that work better for people that don’t want t

2

112

5 hours ago

H

hitemes188New Participant

posted in Knowledge Base

Certificación GMP España

¿Qué es la certificación GMP?La certificación GMP en España permite demostrar que una empresa aplica las Buenas Prácticas de Fabricación para garantizar la calidad, seguridad y consistencia de sus productos. Estas prácticas son especialmente importan

30

H

7 hours ago

Rosemary StoneActive User

Dynamic content - see where usedSubmitted

It would be great to see where a Dyamic Content block has been used (a list of articles which could be clicked on).

1

20

13 hours ago

U

User1348New Participant

No option to use background color in callout for dynamic contentSubmitted

When working with articles and using the dynamic content option, I don’t see an option to use background color in callout. This works when creating articles in general, but not when using dynamic content option.

1

171

13 hours ago

M

Melissa MontesNew Participant

asked in Operator & Copilot

Managing Tier-Based Content Visibility in Copilot for Escalation Workflows

We’re updating our escalation guidance for agents and would love to get some insight into how to handle writing internal articles and how Copilot surfaces content across different support tiers.ContextIn some workflows, our (Tier 1) handles the init

81

בן גטניוActive User

Keeping customer-specific data available to Fin throughout a conversation

Hi everyone, We want Fin to have natural, ongoing conversations using customer-specific data retrieved from our backend, alongside our Knowledge Hub content.Our current setup uses a Procedure to complete our SMS OTP verification flow, retrieve the cu

00

ב

4 hours ago

M

Melissa MontesNew Participant

asked in Operator & Copilot

Managing Tier-Based Content Visibility in Copilot for Escalation Workflows

We’re updating our escalation guidance for agents and would love to get some insight into how to handle writing internal articles and how Copilot surfaces content across different support tiers.ContextIn some workflows, our (Tier 1) handles the init

81

M

14 hours ago

T

Tyler HueterNew Participant

asked in Email

Email Signatures on initial ticket message to customer

Our team has found it very frustrating that when creating a ticket to reach out to a customer for an initial contact, that the email signature is not attached, and that it is only a notification and not an actual email. I understand the workflow is t

20

T

1 day ago

K

Kelly ValenciaNew Participant

asked in Helpdesk

Assign Manually tagged conversation to a Team Inbox to be assigned via Round Robin

We have multiple mailboxes configured to automatically assign tickets to reps using round-robin assignment. However, when a FIN user manually creates a ticket or conversation and assigns it to a team inbox, it remains unassigned to an individual rep

40

K

1 day ago

L

Layla StoneNew Participant

asked in Knowledge Base

Article Tagging Examples?

Hi! I wanted to see how other people are tagging their help center articles? (By Product, Feature, Article Type, etc)What is your use case? 😊

40

L

1 day ago

P

Portia GomesNew Participant

asked in Data

Setting Up Companies

I’m having some difficulties setting up Companies in our Intercom workspace.There are a couple of issues at play: Most of our comms at the moment are being forwarded in from our personal mailboxes into our support mailbox. This is causing confusion a

30

P

1 day ago

A

AI LinkNew Participant

asked in Apps & Integrations

Requesting redirect URI allowlist for MCP DCR - AI Link

Hello Intercom team, we would like to connect Intercom's MCP server to AI Link, a business AI workspace by AI LABS GmbH (Düsseldorf, Germany, https://www.ailink.de). Dynamic client registration currently answers "Redirect URI ... is not in the allowl

40

A

1 day ago

L

larkgrassNew Participant

asked in Apps & Integrations

Requesting redirect URI allowlist for MCP DCR - Larkgrass

Hi Intercom team,Please add Larkgrass to the Intercom MCP redirect URI allowlist.Product: Larkgrass, a hosted AI workspace. Operated by Hadungwra Brahma.Site: larkgrass.comApp: app.larkgrass.comRedirect URI (production): https://app.larkgrass.com/oau

60

L

1 day ago

N

Net CompareNew Participant

asked in Apps & Integrations

URLs are duplicated in notes for Jira for Tickets

I am using the Jira for Tickets app from App Store and I am using the basic integration with the sync notes enabled,When I create an Intercom ticket it gets created in Jira as well without any issue and the notes are created in Jira each time I creat

70

N

4 days ago

M

Misty HardwickNew Participant

asked in Messenger

Change "Sent" message status to a different word (too similar to Seen)

Optically - the word “Sent” is too similar to “Seen” and harder to quickly distinguish when navigating through conversations. It’s also not very descript - does Sent mean delivered??Instead of “Sent” some other suggestions…-Sending-In transit-In rout

141

D

5 days ago

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