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J

Jennifer ANew Participant

Messenger

Losing the previous conversation history for my customers

When did Intercom disable the functionality for viewing past conversations for the end users?It is a HUGE downgrade for us and for our customers. We depend on them being able to view the previous conversations.

332

1 hour ago

M

Martin S11Active User

Phone calls in mobile conversations appSubmitted

We use Ringover as our IVR phone but we would like to use intercoms IVR. We can’t switch because we need to be able to receive and make calls on mobile phone. Please add phone in mobile conversations app for incoming and outgoing calls. Then we can m

26

BrendanMNew Participant

Tips, Tricks and Workarounds

Are there any 3rd party tools for generating screenshots from mobile apps?

As we all know, it’s very time consuming to keep help center articles up to date with screenshots. New features get released, UI/UX changes and support teams need to scramble to keep up.To assist with this task, I’m looking into ways to automate the

3763

16 hours ago

dennismortensenNew Participant

Knowledge

Automate product screenshot capture and sync updates to Intercom

We've been working on screenshot automation for years, but we've just launched in the Intercom App Store. Woohoo. :-)LaunchBrightly automate product screenshot capture and sync screenshot updates directly back to your Intercom Help Center articles.If

250

19 hours ago

E

EdwardStepanianNew Participant

Apps & Integrations

Intercom chat appearing

Hi there.Intercom chat does not load on Safari Mobile (iPhone). The window.Intercom object is not available, and the chat widget does not appear. However, the same implementation works correctly on: Chrome (desktop and mobile) Safari on macOS desktop

461

20 hours ago

Julie EdwardsNew Participant

Filter Reports by SegmentSubmitted

I was surprised to learn from Intercom Support that we’re not able to filter our reporting by Segment. We have seperate SLA’s for Internal users vs. Customers which we have broken into separate segments but no way to report on things like Time to Fir

4

Lada NikitinaNew Participant

Apps & Integrations

Crm

Hello dear comminuty :) Which crm do you recommend to integrate with Intercom? What do you think of Amocrm integrattion and Zoho, Salesforce, Hubspot ones? Thanks a lot for your opinion!

Sarah HamiltonNew Participant

Link more than 1 tracker ticket to a conversationSubmitted

It would be incredibly helpful to have the ability to link more than one tracker ticket to a single Intercom conversation. This would make it much easier to manage and monitor related issues, especially in situations where multiple tickets are impact

1

Kevin JesmainNew Participant

CSAT Multiple ParticipantsSubmitted

I understand the logic behind why CSAT’s aren’t sent in group conversations because it won’t know who is filling it out. An easy workaround is that if it is a group conversation and CSAT is sent it will ask the user to type their name. Really would a

14

NumanAdamNew Participant

Train Fin

Creating back office tickets from negative CSATs for Fin

Hey all!I’d been exploring this using Fin but had hit a road block and wanted to see if anyone had created anything like this:We want every negative Fin CSAT to create a ticket to our team to review to see if we could make any changes to Fin.We use a

421

2 days ago

J

Jennifer ANew Participant

Messenger

Losing the previous conversation history for my customers

When did Intercom disable the functionality for viewing past conversations for the end users?It is a HUGE downgrade for us and for our customers. We depend on them being able to view the previous conversations.

332

1 hour ago

E

EdwardStepanianNew Participant

Apps & Integrations

Intercom chat appearing

Hi there.Intercom chat does not load on Safari Mobile (iPhone). The window.Intercom object is not available, and the chat widget does not appear. However, the same implementation works correctly on: Chrome (desktop and mobile) Safari on macOS desktop

461

20 hours ago

N

NumanAdamNew Participant

Train Fin

Creating back office tickets from negative CSATs for Fin

Hey all!I’d been exploring this using Fin but had hit a road block and wanted to see if anyone had created anything like this:We want every negative Fin CSAT to create a ticket to our team to review to see if we could make any changes to Fin.We use a

421

2 days ago

jobityNew Participant

Customers & Experts Connect

Job application automation

When we find your ideal match, our AI crafts personalized cover letters and optimizes your resume for that specific role, then submits your application immediately - ensuring you're among the first qualified candidates considered. https://jobity.io/

140

2 days ago

Adam BengalNew Participant

Tips, Tricks and Workarounds

Customer behavior changing to avoid Fin

Hello Intercom Community!We have been live with Fin for just over a year now. We began small with a subset of beta users, then went live with all users on our Cloud platform on January 1st 2026. While there are bumps and dissenters, overall the recep

2303

2 days ago

V

Vitor Gomes da SilvaConnector

Mobile SDKs

Intercom Push Notification does not open the chat when cold start in SwiftUI

Hello everyone,I am facing an issue with Intercom Push Notification when it is a cold start (App is terminated, you receive a Push Notification and this notification will wake the App). While testing on Simulator that, if i am running my app from Xco

Alex TashaNew Participant

Deploy Fin

Rule slot competition issue

Hi Intercom community 👋We're mid-deployment of Fin and have run into two issues I'd love input on - both from the community and from Intercom's side.1.Rule slot competition - scaling concernWe've noticed that rules are not being consistently retrieve

831

3 days ago

R

Rajit TheodoreNew Participant

Analyze Fin

Submitted reviews should not appear as Unreviewed in All reviews

Please make the Monitors list view reflect the real review status. Right now, a conversation can be Submitted but still appear as Unreviewed in All reviews, which makes it hard to trust the list for what’s actually left to review.

CaraNew Participant

Workflows & Automations

Workflow Chat Trigger to specific countries but excludes others

Hi! We have two support teams in two different countries with a 14 hour 30 minute time difference and sometimes need to set up a workflow for our chats but have it only send to our customers in one region. (for example one country has a national holi

Kevin StevensNew Participant

Deploy Fin

CSAT Submission Window

We currently use Fin for Zendesk Messaging and have noticed that when using Fin CSAT, users have an unlimited window to submit their survey response even after a conversation has been “closed”. This results in users sometimes submitting responses ove

1252

4 days ago

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