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22 days ago

Fin Community

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18,160 Replies
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Kassandra Villa ArroyoNew Participant

Remove an Intercom Collection link from Google Search results for deleted CollectionsSubmitted

The collection is deleted however the link is still indexed in Google search results. I've requested a refresh from Google directly for the collection that no longer exists. https://kb.triplewhale.com/en/collections/19642505-data-dictionaryHowever I

0

jackofalltradesNew Participant

Apps & Integrations

API visibility for admin‑initiated outbound emails before a reply

When an admin sends an outbound email from Intercom, the message exists as a message object but no conversation is created until the recipient replies. Because of this, the API cannot retrieve the outbound email via the conversations API (GET /conver

Emelie HeikuraNew Participant

Fin Tips from Expert Users

Not receiving all customer emails

Hi all! This is my first post in this community 👋🏻Since we started with Intercom, we have had problems with customers saying that they have emailed us several times, but not receiving a reply. Some times, we have found out that they’ve misspelled the

61

12 hours ago

A

Ami JasaniNew Participant

Ability to Resize or Pop‑Out the Email Composer/Reply Pane in IntercomSubmitted

Summary: The current email composer/reply pane within Intercom conversations is too small, creating workflow challenges—especially when drafting long responses or working with screenshots. Current LimitationAccording to FinAI’s assessment (Feb 2026)

28

Marie GouilliardNew Participant

Ask the Intercom Team about Fin

Fin AI MCP tool calling is taking too long - how to reduce this latency?

We’re building a personalized onboarding experience using a Fin Procedure and two custom Data Connectors.The customer first receives this static welcome message through an Intercom Workflow:Hi, I’m an agent designed to help guide you through the prod

Daryl ButlerNew Participant

Close Side conversationsSubmitted

Our team uses side conversations to speak with other stakeholder channels via Slack. typically these queries are a quick request and a quick resolution, but we’ve encountered 2 issues:AI integrations in these slack channels - When a slack channel has

0

Jonas S12New Participant

Knowledge Base

Is there a way to replace pictures used in multiple articles centrally?

We use quite a few pictures and GIFs in our Help Center. A single picture is often used in multiple articles.Since we release new features and adaptions regularly, we always have to go through all articles and replace the pictures used. The update pr

Jeremy AlfaroNew Participant

Analyze Fin

Double factor authentication

We need to implement a double approval process for FIN AI production releases.Before any deployment goes into production, a second level of validation and authorization should be required to ensure proper security and quality control. This will allow

LukasNew Participant

intercom-rails gem fix Turbo / Turbolinks

Hello,there is a bug related to Turbo / Turbolinks within gem `intercom-rails` several years. I prepared fix, which I hope to fix it for good. But unfortunately there is a restriction for create new pull requests on GitHub. So please check Issue http

Dan EsturilloNew Participant

Being able to add attachments to emails sent when triggering events through the APISubmitted

We need to being able to include attachments (not referred urls) as metadata when sending emails. We use the API to trigger events which in turn send emails.We need these attachments to be private to the receiver hence we can’t expose somewhere publi

1

jackofalltradesNew Participant

Apps & Integrations

API visibility for admin‑initiated outbound emails before a reply

When an admin sends an outbound email from Intercom, the message exists as a message object but no conversation is created until the recipient replies. Because of this, the API cannot retrieve the outbound email via the conversations API (GET /conver

Emelie HeikuraNew Participant

Fin Tips from Expert Users

Not receiving all customer emails

Hi all! This is my first post in this community 👋🏻Since we started with Intercom, we have had problems with customers saying that they have emailed us several times, but not receiving a reply. Some times, we have found out that they’ve misspelled the

61

12 hours ago

M

Marie GouilliardNew Participant

Ask the Intercom Team about Fin

Fin AI MCP tool calling is taking too long - how to reduce this latency?

We’re building a personalized onboarding experience using a Fin Procedure and two custom Data Connectors.The customer first receives this static welcome message through an Intercom Workflow:Hi, I’m an agent designed to help guide you through the prod

00

M

15 hours ago

Isabella SouzaNew Participant

API & Webhooks

Issue sending voice notes via WhatsApp channel

I'm having trouble sending audio messages to customers via WhatsApp. I'm receiving the following error message:WhatsApp could not accept this media. WhatsApp response: Audio file uploaded with mimetype as audio/ogg; codecs=opus, however on processing

בן גטניוConnector

Fin occasionally inserts English words or foreign characters into Hebrew replies. How can this be prevented?

Hi everyone,We’re using Fin in Hebrew, but we keep seeing cases where Fin adds random English words inside Hebrew replies, even when those words do not appear in our Help Center articles or snippets.We also had a more serious case where Fin inserted

6466

5 days ago

J

jhonferyNew Participant

Workflows

Best Way to Manage Customer Support for a Gaming Website?

I’m working on a PC gaming website where visitors often have questions about games, installation, system requirements, and troubleshooting.For those using Intercom, what’s the best way to organize these types of questions? Would you recommend using a

josephferyNew Participant

Workflows

How Should a PC Gaming Website Organize Its Help Center?

I'm working on improving the support experience for a PC gaming content website and am considering Intercom for customer communication and self-service support.The website covers various types of PC gaming content, so visitors may need help finding g

Vitor Gomes da SilvaConnector

Mobile SDKs

Intercom Push Notification does not open the chat when cold start in SwiftUI

Hello everyone,I am facing an issue with Intercom Push Notification when it is a cold start (App is terminated, you receive a Push Notification and this notification will wake the App). While testing on Simulator that, if i am running my app from Xco

BuuNew Participant

HelloWhen we try to send a picture on Instagram it doesn’t work anymore as it was working previously.If the customer send to us it’s working very well but not in the other way.It’s just red.Conversation : 215475580844736

Dae-Ho ChungNew Participant

Proactive Support

Is there a way we can rollback to the old behavior or disable copying/pasting emails coming in as a mailto: link instead of replacing the text?

In the last few weeks, it appears Intercom’s behavior around handling copy/pasted email addresses have changed and I really don’t like it. I’m trying to quickly fill out an email template and want to replace a few PLACEHOLDERS with a plain text email

4254

S

7 days ago

News & Updates

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