Fin Community

Enable the ability to add dynamic content to internal notesSubmitted

Timo OppermannNew Participant

We would like to leverage the internal notes further to really optimise operations.The use case example we have is ticket feedback. The current process is as follows:Agent sees feedback opportunity Agent triggers reusable workflow for ticket feedback

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522

5 hours ago

New filter option for conversation tagsSubmitted

Timo OppermannNew Participant

Currently the only filter options for conversations tags are: Is Is Not Is Unknown Has any valueThere needs to be an option for ‘contains’ / ‘ doesnt contain’Reasoning being that f.e. our marketing team sends out outbound messages via intercom and ta

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5 hours ago

Prioritization by Conversation TypeSubmitted

Julie SolonNew Participant

Feature Request: Dynamic Rep Prioritization by Conversation TypeProblem:When conversation volume spikes for a specific conversation type, reps who are capable of handling that type currently need to manually pull conversations or actively monitor que

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Fin Product Feedback Member Group

5 hours ago

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User1787New Participant

Excluding spam from Inbox

Hi, we prefer to keep spam filter default setting and weed out the remaining spam manually. However, the items marked (manually) as spam still remain sitting in the Inbox. Wouldn’t it be better to move them to spam folder? Isn’t it the whole idea to

71

7 hours ago

Kevin BoyerNew Participant

ShortcutSubmitted

Hey there 👋,It would be appreciated it if the “S” shortcut for accessing Macros could be re-enabled, as it was previously.Since the latest version of Intercom, only “#” can be used for this purpose. Which is considerably less practical and inconvenie

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12 hours ago

MairaSenNew Participant

What is the Pictory coupon code? in 2025Submitted

Can you please share working Pictory AI coupon code as of now for 2025

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2 days ago

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User691New Participant

Knowledge Base

Is there any way we can delete User Notes on Intercom?

Running Zapier from google drive to intercom to add information into user notes, however it will keep piling on instead of editing the existing notes, and it becomes a huge eyesore and can be very confusing to new staff. I have played around but can&

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2 days ago

How are you handling SIM-registration questions in customer support?

proseo2028New Participant

Connect with Fin Users

For businesses that support mobile users, SIM registration can generate a surprising number of customer questions.Customers may ask things like: How do I check whether my SIM is registered? What information do I need for registration? What should

30

2 days ago

Enable users to view a public article in the Help Center while logged in, and via a direct link without being logged in, without having to duplicate the article

PaulineNew Participant

Knowledge Base

Enable users to view a public article in the Help Center while logged in, and via a direct link without being logged in, without having to duplicate the article→ Users : can view the article through the Help Center if they are connected→ Can also vie

442

3 days ago

Calendly Messenger Sheet fails with HTTP 400 on iOS SDK 19.8.2

Rock17New Participant

Mobile SDKs

Hi,We’re experiencing an issue with the Calendly integration inside the Intercom Messenger on iOS.The Calendly app is installed and configured in our Intercom workspace. The booking flow opens correctly and allows the user to select a date/time and e

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Search query character limit on the modern template

3 days ago

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Opensurvey team (Amber)New Participant

Localisation/Languages

The search bar on the modern Help Center template doesn't return results for queries under 3 characters. For example, searching "플랜" (plan) or "가격" (price) returns no results, while "플랜이" or "가격은" (the same root word with a particle attached) works f

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Independent Outcome Verification

5 days ago

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Nicholas LiewfattNew Participant

Helpdesk

Column persistence

Hello! Since view columns are stored locally in the browser’s cache, and clearing the cache resets the view columns' data to default, I developed a Tampermonkey userscript for my team to preserve selected/ordered table columns per view. Yesterday and

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6 days ago

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Cameron BeriganNew Participant

Reporting

For teams doing this reconciliation today — is it entirely internal, or does anyone use an independent third party to verify a sample of Fin-reported resolutions against backend evidence?I’m especially curious where the Fin outcome has a commercial c

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6 days ago

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mangahiveNew Participant

Fin Tips from Expert Users

How Can I Improve Schema Markup on My Website?

Hi everyone, I’m working on improving the schema markup on my website, but I’m not sure if I’m using the right structured data for all of my pages. I’d like to know which schema types are most useful for content-focused websites and how to avoid comm

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10 days ago

self‑only performance view in Workforce

Phil LoughneyNew Participant

Workforce Management

self‑only performance view in Workforce (So an agent will only see their performance an not the whole team) - I believe this is in progress as per conversations with the Workforce team but just looking for an update.

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12 days ago

Settings, Security & Permissions

Jamie ForbesNew Participant

Does anyone else experience SPF issue with Outlook?

Getting intermittent hard bounces from Outlook/Microsoft recipients:```550 5.7.515 Access denied, sending domain HELP.HUEL.COM doesn't meet the required authentication level.SPF=Fail, DKIM=Pass, DMARC=Pass``` Setup: domain SPF managed via Sendmarc, m

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13 days ago

jahirrayhanNew Participant

Welcome Party

Hello From Bangladesh

Hi everyone, it's Jahir from Analysis Vault. Over the years, I've realized that one of the best ways to deepen my own learning is by giving back to the community. I'm not here to pitch any services—just wanted to say a quick hello and let you know I

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