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Rylee MorrisNew Participant

Messages & Series

Can a user be added to multiple series at once?

Several users are added to a series, but not added to another series I thought they would have been. Is it just possible that a user can’t be added to multiple series at once?

DianaNew Participant

Sync Company data attribute with People data attribute

I have a data attribute (csm_email) coming in from Salesforce to Company Data. That data needs to appear in the User (People) data also for NPS survey reasons. Is there a way to get a Company Detail attribute to sync to a People Data attribute field? I tried using Qualification Data for this but I think that can only happen if the Agent manually edits Qualification Data and I want this to be automatic. Thank you.

Dmitrii SablinNew Participant

Get live messages via API or webhook

Is there any option to get event about Post (message anouncement for instance) has been created / setted as “live” ? via API for example? before user received it

Diego MauryNew Participant

Messages & Series

Leads not matched - WHY?

Why are my leads marked as NOT MATCHED if they capture the NAME and the EMAIL in the previous step. Do they need to stay online for 3 hours to be matched? I used to make this step using MAKE + GMAIL + TALLY and it was almost instantly. I don’t get the novelty of the Series then. Series: https://app.intercom.com/a/apps/i3tqp94h/outbound/series/281909

yd-theraNew Participant

Android SDK Callback for Dismissal of Intercom Messages Screen

We are using the Intercom Android SDK in our android app to provide customer support. Specifically, we are presenting the Messages space using the following code in Kotlin:Intercom.client().present(space = IntercomSpace.Messages)We're interested in knowing if there's a callback or event triggered when the user dismisses the Messages space by clicking the back button. Our application has specific action that need to be executed when the user returns to our UI, and it would be extremely useful to have this kind of event available.I noticed that on the iOS SDK, there are IntercomWindowWillHideNotification and IntercomWindowDidHideNotification callbacks for similar functionality. Are these iOS callbacks triggered when the Intercom message space is closed? If so, is there an equivalent on the Android SDK?If such functionality is not currently available for Android, are there plans to introduce this feature in a future update?

rohanNew Participant

Article Help Center

Article URL

Hy I am new here. Can I edit the article and change its url after posted it?

RenaudNew Participant

How can I get the currently logged in user?

I am using the React Native SDK and I would like to know the userId of the currently logged in user. Use-case: after updating to the latest SDK, loginUserWithUserAttributes throws an exception when the user is already logged in.But I have no way to know if the user is already logged into Intercom (after an app restart for example), and if logged it, if it is logged in using the correct user. I could store this in my app, but this makes the code much more complex. The best solution would be to have an Intercom method to return the currently logged user, if any.

Claudio NuñezNew Participant

CSAT Survey

hi. can I change the phrase "Rate your conversation" when I close a conversation?

degraffNew Participant

Agent Status pulled from API

How would I be able to send real time agent status to our WFM platform? They can set up an integration via API or database ODBC. For this specific use case we need the current agent status sent over so we can compare their status to their scheduled activity.

Stefan PiontkowskiNew Participant

Help Please - How to set up a customer Journey when chat

Hi,I hope you are well.I'm currently setting up Intercom for our business and I would like to establish two separate support teams, each consisting of specific members who can answer any questions our customers might have. The two teams will be Sales Support and Order Support. What we want is for both teams to appear when a customer requests to chat with a representative, and for the conversation to be directed to the appropriate team. How can I set this up?I've been searching the web extensively but I haven't been able to figure it out. I would greatly appreciate your help. As a token of my gratitude, I'm more than happy to treat you to a coffee.

Rylee MorrisNew Participant

Messages & Series

Can a user be added to multiple series at once?

Several users are added to a series, but not added to another series I thought they would have been. Is it just possible that a user can’t be added to multiple series at once?

DianaNew Participant

Sync Company data attribute with People data attribute

I have a data attribute (csm_email) coming in from Salesforce to Company Data. That data needs to appear in the User (People) data also for NPS survey reasons. Is there a way to get a Company Detail attribute to sync to a People Data attribute field? I tried using Qualification Data for this but I think that can only happen if the Agent manually edits Qualification Data and I want this to be automatic. Thank you.

Dmitrii SablinNew Participant

Get live messages via API or webhook

Is there any option to get event about Post (message anouncement for instance) has been created / setted as “live” ? via API for example? before user received it

Diego MauryNew Participant

Messages & Series

Leads not matched - WHY?

Why are my leads marked as NOT MATCHED if they capture the NAME and the EMAIL in the previous step. Do they need to stay online for 3 hours to be matched? I used to make this step using MAKE + GMAIL + TALLY and it was almost instantly. I don’t get the novelty of the Series then. Series: https://app.intercom.com/a/apps/i3tqp94h/outbound/series/281909

yd-theraNew Participant

Android SDK Callback for Dismissal of Intercom Messages Screen

We are using the Intercom Android SDK in our android app to provide customer support. Specifically, we are presenting the Messages space using the following code in Kotlin:Intercom.client().present(space = IntercomSpace.Messages)We're interested in knowing if there's a callback or event triggered when the user dismisses the Messages space by clicking the back button. Our application has specific action that need to be executed when the user returns to our UI, and it would be extremely useful to have this kind of event available.I noticed that on the iOS SDK, there are IntercomWindowWillHideNotification and IntercomWindowDidHideNotification callbacks for similar functionality. Are these iOS callbacks triggered when the Intercom message space is closed? If so, is there an equivalent on the Android SDK?If such functionality is not currently available for Android, are there plans to introduce this feature in a future update?

rohanNew Participant

Article Help Center

Article URL

Hy I am new here. Can I edit the article and change its url after posted it?

Claudio NuñezNew Participant

CSAT Survey

hi. can I change the phrase "Rate your conversation" when I close a conversation?

degraffNew Participant

Agent Status pulled from API

How would I be able to send real time agent status to our WFM platform? They can set up an integration via API or database ODBC. For this specific use case we need the current agent status sent over so we can compare their status to their scheduled activity.

Stefan PiontkowskiNew Participant

Help Please - How to set up a customer Journey when chat

Hi,I hope you are well.I'm currently setting up Intercom for our business and I would like to establish two separate support teams, each consisting of specific members who can answer any questions our customers might have. The two teams will be Sales Support and Order Support. What we want is for both teams to appear when a customer requests to chat with a representative, and for the conversation to be directed to the appropriate team. How can I set this up?I've been searching the web extensively but I haven't been able to figure it out. I would greatly appreciate your help. As a token of my gratitude, I'm more than happy to treat you to a coffee.

Pat BarlowNew Participant

Settings, Security & Permissions

Custom author attributes - pronouns

Hey all!I’m just wondering if there is any way to add custom author attributes in Intercom? I’d like to allow teammates to add in their preferred pronouns so that they can be added into email signatures as something like:{{ message.author.pronoun }}I haven’t been able to find anything yet, let me know if this is possible at all, or if there is a workaround!

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