Fin Community

Snooze option "Last used"Submitted

JorgeBNew Participant

In the snooze options for a chat, is there a way to set one of the options to be "last used"?I typically snooze chats to just before the start of one of my next shifts, so this would be very helpful and save me from going to "custom" every time to se

1

40

Turn off Fin for single conversation/ticketSubmitted

12 hours ago

Nick ReshatoffNew Participant

Please allow us the ability to toggle off Fin replies for a specific ticket where we do not want Fin to be a part of the conversation.

1

302

Conversation and Company mapping

B

bshirNew Participant

Data

Hey Everyone!We have data of conversation, conversation parts, contact, and company to our datawarehouse, extracted using Intercom API.Now, we are trying to replicate one table that our client has built in the Intercom Reports which basically shows t

60

B

"Always write high-quality content" is useless advice — what does that even mean when the reader is an AI agent?Submitted

ConorSuper User ✨

New Support Stack episode with @Dawn, AI Knowledge Manager at Fin. She's turned that vague instruction into a concrete 14-factor checklist you can run against any help article — the things that break AI retrieval and human comprehension at the same

1

391

A

Matthew GrossNew Participant

Remove subject field from SMS

Intercom should get rid of the Subject field in SMS conversations in the messenger. It’s misleading and useless since text messages don’t carry subject lines.

80

Intercom RescueMe (and others) IntegrationSubmitted

C

Corey UnderwoodNew Participant

Our team would benefit from a simple integration between Intercom and RescueMe/LogMeIn (and other remote tools) that allows support agents to initiate remote assistance directly from a conversation. The goal is to generate a one‑click session link fo

2

150

C

avoir des messages d'absence personnalisé par jour férié et par paysSubmitted

E

EmelineNew Participant

c'est pratique de pouvoir définir les jours fériés par pays, mais on devrait pouvoir indiquer quel message reçoit le client selon le jour férié pour personnaliser l'expérience, par pays et par jour férié. Possible de remonter la demande d'amélioratio

2

80

E

Restore Touchscreen Navigation and S Pen Support in Intercom InboxSubmitted

A

AhuraNew Participant

I'd like to request that Intercom restore and improve touchscreen navigation and S Pen compatibility in the Inbox interface, specifically on my Samsung Galaxy S24 Ultra.What worked well before:Two or three years ago, using Intercom with the S Pen on

1

120

A

Support Hyperlinks in Macros with Fill-in FieldsSubmitted

I

ImmortalNew Participant

I really like the new fill-in fields feature for macros! It would be great if we could also use it to add hyperlinks to specific words or phrases, or use simple HTML markup to achieve this.For example, the macro text could contain the word “link” and

1

60

bshirNew Participant

Conversation and Company mapping

Hey Everyone!We have data of conversation, conversation parts, contact, and company to our datawarehouse, extracted using Intercom API.Now, we are trying to replicate one table that our client has built in the Intercom Reports which basically shows t

60

B

Matthew GrossNew Participant

Remove subject field from SMS

Intercom should get rid of the Subject field in SMS conversations in the messenger. It’s misleading and useless since text messages don’t carry subject lines.

80

E

Eric PluskotaNew Participant

AI Emphasised article sections

What I want is that when we write an article and we need to make sure a specific section is always highlighted/referenced by AI, we can indicate thisEx: certain actions are only possible if the client is working with a specific partner

281

2 days ago

Tonje Ness MeinhardtActive User

Phone

Prevent callback option for anonymous callers

When a caller has a hidden/private number, Intercom Phone cannot receive the caller ID and therefore has no phone number available for a callback.Today, these callers can still be presented with the option to request a callback, even though the callb

161

2 days ago

C

Cameron BeriganNew Participant

Reporting

Independent Outcome Verification

For teams doing this reconciliation today — is it entirely internal, or does anyone use an independent third party to verify a sample of Fin-reported resolutions against backend evidence?I’m especially curious where the Fin outcome has a commercial c

481

R

3 days ago

Michael ThompsonNew Participant

Intercom Messenger widget freezing inside mobile webviews for media editing resources

We recently integrated the Intercom Messenger widget on our support portal at cepcutapk.com to assist visitors with troubleshooting guides and template downloads. However, several mobile visitors browsing through our tutorials for capcut video projec

170

3 days ago

Judah FerstNew Participant

API & Webhooks

Intercom API / MCP bug

Connector bug for your reportSymptom: create_article and update_article fail with "This connector requires additional permissions. The user needs to reconnect it from connector settings." Reconnecting doesn't help, because it isn't a real permissions

180