Fin Community

Smart Replies - option to turn offSubmitted

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Amy DeFineNew Participant

I’d like to see the ability to turn off smart replies (at the admin level) to ensure an entire team is / is not using them as preferred by the org.

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Allow us to turn off Smart repliesSubmitted

Nick ReshatoffNew Participant

Allow us to turn off smart replies since its defaulting to propose one same used macro for all conversations that are opened. This is very disruptive and does not seem to be a true “smart reply” since its proposing the same reply across multiple diff

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Allow setting default conversation channel to Email or something else in settings rather than just ChatSubmitted

Nick ReshatoffNew Participant

Our team works primarily via email and does not use in‑app chat. When creating a new conversation, the composer currently defaults to Chat, which requires manually switching to Email each time. It would be helpful if there was a workspace setting to

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How to practice workflows and other options when unemployed? Is there a way to have a free sandbox account?

mollycaseNew Participant

Intercom Community

Hey folks, I was laid off earlier this year. I want to keep my Fin skills current, but I can’t find any information about a free sandbox account. I see there is a 14 day trial, but I’d have to keep setting up a new workspace every two weeks and that

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Expose quoted/forwarded email thread content via the public REST APISubmitted

Matej BosnjakConnector

Hi Intercom team,When a customer replies to an outbound email and includes a quoted or forwarded email thread, that content is currently only accessible via a private Ember endpoint and is not returned by GET /conversations/{conversation_id}.For team

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482

Email History Thread in Rest API

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William PowellNew Participant

API & Webhooks

I’m working on an email reply automation tool using the Intercom REST API. I’m trying to retrieve the email history — the quoted text that appears collapsed behind the three dots (“…”) when a customer replies to an outbound email we’ve sent them. Thr

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Hide Article Dates in Help Center.Submitted

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Unai FernandezNew Participant

Currently, Help Center articles always display their publication or update date, and there is no configuration option to hide this information.For many companies, especially those using Help Center content as evergreen documentation, displaying the a

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6 hours ago

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Amr HassanNew Participant

Workflows

Building operational flows

Hey, Saw your profile, I was wondering if you can help me build operational flows and escalation flows between teams. Also, help me set up priority and ticket status rules.

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7 hours ago

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בן גטניוConnector

Train Fin

Fin occasionally inserts English words or foreign characters into Hebrew replies. How can this be prevented?

Hi everyone,We’re using Fin in Hebrew, but we keep seeing cases where Fin adds random English words inside Hebrew replies, even when those words do not appear in our Help Center articles or snippets.We also had a more serious case where Fin inserted

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8 hours ago

How to practice workflows and other options when unemployed? Is there a way to have a free sandbox account?

mollycaseNew Participant

Intercom Community

Hey folks, I was laid off earlier this year. I want to keep my Fin skills current, but I can’t find any information about a free sandbox account. I see there is a 14 day trial, but I’d have to keep setting up a new workspace every two weeks and that

81

Looking for a Good Spin the Wheel Tool

metipaNew Participant

Knowledge Base

Hello everyone.I’m looking for a simple and reliable way to use a spin-the-wheel game for group activities, classroom decisions, giveaways, and just for fun.I’ve seen several online tools, but I’m not sure which ones are worth using. Ideally, I want

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