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How Nuuly turned AI savings into higher pay for its support team

27 days ago

Fin Community

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J

Juarez JuniorNew Participant

FIltro by company in the Ticket PortalSubmitted

It would be very interesting to be able to filter by company on the tickets page. Today it only allows you to select from a drop-down list, and it's not sorted either.

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2 hours ago

ConorSuper User ✨

Fin Tips from Expert Users

Faking user data for Procedure testing: Support Stack Solo E05

Quick one for anyone building Fin Procedures: if you've ever struggled to test one because you can't find a user whose data matches the scenario you want to check, there's a much easier way — mock the data connector's response and feed Fin exactly th

30

11 hours ago

tommynorNew Participant

Add Ad Hoc Voice Messages Within Existing WorkflowsSubmitted

Hi Intercom team,We would love to see the ability to insert or override a voice message ad hoc within an existing phone workflow, without having to dismantle, edit, and later restore the workflow itself.Use case:There are situations where we need to

2

21

11 hours ago

RoyTop Expert ✨

Deploy Fin

🎅 How to prepare your Fin AI Agent for Christmas 🎅

Hi everyone 👋 🎅 I wanted to share this with the community because I couldn't find a single article on how to get Fin ready for Christmas. There's plenty out there on getting support teams ready for the holidays, but nothing on the AI agent itself.I

171

11 hours ago

J

jhonferyNew Participant

Workflows

Best Way to Manage Customer Support for a Gaming Website?

I’m working on a PC gaming website where visitors often have questions about games, installation, system requirements, and troubleshooting.For those using Intercom, what’s the best way to organize these types of questions? Would you recommend using a

1242

12 hours ago

C

Cameron BeriganNew Participant

Reporting

Independent Outcome Verification

For teams doing this reconciliation today — is it entirely internal, or does anyone use an independent third party to verify a sample of Fin-reported resolutions against backend evidence?I’m especially curious where the Fin outcome has a commercial c

301

R

12 hours ago

Rosemary StoneActive User

Dynamic content - callout in other colours pleaseSubmitted

I can create a callout text block for use as Dynamic Content; however, I can’t change its colour in the same way I can when inserting the callout as regular text.

0

41

R

13 hours ago

M

Michael ThompsonNew Participant

Messenger

Intercom Messenger widget freezing inside mobile webviews for media editing resources

We recently integrated the Intercom Messenger widget on our support portal at cepcutapk.com to assist visitors with troubleshooting guides and template downloads. However, several mobile visitors browsing through our tutorials for capcut video projec

90

M

13 hours ago

M

MspinettoNew Participant

Intercom Community

Struggling to cancel our Fin subscription — has anyone else been through this?

We've had a difficult experience with Fin since the start. We never received any real onboarding or guidance, so we set everything up on our own.Later, our plan turned out to be too small, and we were billed roughly double in overage charges. We tri

151

14 hours ago

J

Jeremy HallNew Participant

Configure Slack Notification MessageSubmitted

As a Fintech, we sometimes have users send our support team PII or other sensitive data unprompted. Currently, our Slack integration also includes the user’s response when it notifies us that they responded to a conversation. Slack is not secure enou

1

41

14 hours ago

C

Cameron BeriganNew Participant

Reporting

Independent Outcome Verification

For teams doing this reconciliation today — is it entirely internal, or does anyone use an independent third party to verify a sample of Fin-reported resolutions against backend evidence?I’m especially curious where the Fin outcome has a commercial c

301

R

12 hours ago

M

Michael ThompsonNew Participant

Messenger

Intercom Messenger widget freezing inside mobile webviews for media editing resources

We recently integrated the Intercom Messenger widget on our support portal at cepcutapk.com to assist visitors with troubleshooting guides and template downloads. However, several mobile visitors browsing through our tutorials for capcut video projec

90

M

13 hours ago

J

Judah FerstNew Participant

API & Webhooks

Intercom API / MCP bug

Connector bug for your reportSymptom: create_article and update_article fail with "This connector requires additional permissions. The user needs to reconnect it from connector settings." Reconnecting doesn't help, because it isn't a real permissions

60

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1 day ago

P

PaulineNew Participant

Knowledge Base

Enable users to view a public article in the Help Center while logged in, and via a direct link without being logged in, without having to duplicate the article

Enable users to view a public article in the Help Center while logged in, and via a direct link without being logged in, without having to duplicate the article→ Users : can view the article through the Help Center if they are connected→ Can also vie

482

P

5 days ago

R

Rock17New Participant

Mobile SDKs

Calendly Messenger Sheet fails with HTTP 400 on iOS SDK 19.8.2

Hi,We’re experiencing an issue with the Calendly integration inside the Intercom Messenger on iOS.The Calendly app is installed and configured in our Intercom workspace. The booking flow opens correctly and allows the user to select a date/time and e

612

TonyFNew Participant

Option to send replies with Enter in the Inbox composer (Shift+Enter for a new line)

We run a busy support operation where most contact is by chat. Our agents would like the option to send a reply by pressing Enter, without clicking the Send button or using a two-key shortcut.Today, pressing Enter in the Inbox composer adds a new lin

10

T

5 days ago

Tonje Ness MeinhardtActive User

Phone

Prevent callback option for anonymous callers

When a caller has a hidden/private number, Intercom Phone cannot receive the caller ID and therefore has no phone number available for a callback.Today, these callers can still be presented with the option to request a callback, even though the callb

10

7 days ago

O

Opensurvey team (Amber)New Participant

Localisation/Languages

Search query character limit on the modern template

The search bar on the modern Help Center template doesn't return results for queries under 3 characters. For example, searching "플랜" (plan) or "가격" (price) returns no results, while "플랜이" or "가격은" (the same root word with a particle attached) works f

241

R

7 days ago

N

Nicholas LiewfattNew Participant

Helpdesk

Column persistence

Hello! Since view columns are stored locally in the browser’s cache, and clearing the cache resets the view columns' data to default, I developed a Tampermonkey userscript for my team to preserve selected/ordered table columns per view. Yesterday and

1003

N

8 days ago

P

Phil LoughneyNew Participant

Workforce Management

self‑only performance view in Workforce

self‑only performance view in Workforce (So an agent will only see their performance an not the whole team) - I believe this is in progress as per conversations with the Workforce team but just looking for an update.

811

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14 days ago

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