Intercom Community

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Harry GardnerNew Participant

How to ensure Fin returns product specific answers in a multi product knowledge base

Hi everyone,I’m looking for some guidance on best practices for using Fin with a knowledge base that supports multiple products within the same platform.Our platform now has three core product areas, and we’ve structured our knowledge base to reflect

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Bogdan KovbasNew Participant

UI issues in Intercom chat attachment popup on iOS 26 (Liquid Glass)

Hello,We noticed a UI issue in the Intercom chat screen (Messenger) when using iOS 26 with the Liquid Glass design.When tapping the attachment button in the message input area, the popup with attachment sources appears (Camera, Photo and Video Librar

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Dev PlanableNew Participant

React-Native iOS - Error in loginUserWithUserAttributes

Hi Intercom team, we receive several errors after trying to login a user with attributes using react-native sdk.We check if the user is logged in before making a Intercom.loginUserWithUserAttributes call.A short stack-trace for the error we receive:

User28New Participant

Any recommendations for gamification/quiz apps for Intercom?

Our team is looking to set up missions/quizzes that make use of gamification to educate our users. Are there apps or creative solutions people have used in the past? The idea is to implement a learn and earn model where users earn in-app rewards (fin

El CapiNew Participant

Is it possible to give access to the articles to Claude?

The Claude integration has access just to the conversations. It will be good to give access also to the Help Center and The Articles and help us to improve the content.

Christine ZEmployee

Feedback Needed! Customizing the Start Conversation Button in the Messenger

Hi everyone 👋 Soon you’ll be able to change the phrase used in the start conversation button on the Messenger Home screen via a drop down of options. We’d love to get your feedback on if these choices resonate and if you have suggestions you’d like t

Salim SemaouneNew Participant

Settings, Security & Permissions

Remove unsafe-eval and unsafe-inline from script-src

Hello,Based on the documentation (https://www.intercom.com/help/en/articles/3894-using-intercom-with-content-security-policy), it appears that both unsafe-inline and unsafe-eval need to be added to our Content Security Policy in order for the JavaScr

cblivestormNew Participant

What's the best way to connect my Status page (Atlassian) to Fin AI?

Hello - I want to connect FIN AI to my status page that is hosted on Atlassian. For this im using, I plan on using the Procedures feature and create a new connector.I need to make an API connection to a specific endpoint from Atlassian - does anyone

Is there a way to test Fin with draft content?

Peter NixonNew Participant

Test Fin

I want to be able to check if making a change to content will improve Fin’s answer to a question without first having to publish it. Is there anyway to do this?

Fin Tips from Expert Users

TrevorInnovator ✨

Feeding Fin Conversation Transcripts to other internal AI Tools

I’ve had great success over the last three weeks feeding Fin Conversation Transcripts that have a negative CX score, to our other internal AI chat tools, and working to improve Fin AI Agent immensely. (Our Fin Ai Agent Resolution rate has increase by

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Harry GardnerNew Participant

How to ensure Fin returns product specific answers in a multi product knowledge base

Hi everyone,I’m looking for some guidance on best practices for using Fin with a knowledge base that supports multiple products within the same platform.Our platform now has three core product areas, and we’ve structured our knowledge base to reflect

282

B

Bogdan KovbasNew Participant

UI issues in Intercom chat attachment popup on iOS 26 (Liquid Glass)

Hello,We noticed a UI issue in the Intercom chat screen (Messenger) when using iOS 26 with the Liquid Glass design.When tapping the attachment button in the message input area, the popup with attachment sources appears (Camera, Photo and Video Librar

111

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El CapiNew Participant

Is it possible to give access to the articles to Claude?

The Claude integration has access just to the conversations. It will be good to give access also to the Help Center and The Articles and help us to improve the content.

cblivestormNew Participant

What's the best way to connect my Status page (Atlassian) to Fin AI?

Hello - I want to connect FIN AI to my status page that is hosted on Atlassian. For this im using, I plan on using the Procedures feature and create a new connector.I need to make an API connection to a specific endpoint from Atlassian - does anyone

Is there a way to test Fin with draft content?

Peter NixonNew Participant

Test Fin

I want to be able to check if making a change to content will improve Fin’s answer to a question without first having to publish it. Is there anyway to do this?

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AsyncQuery DevActive User

What slows you down when routing conversations?

I just shipped a free app called Smart Routing - reads the conversation, suggests which team should handle it + tags. One click to assign.Now figuring out what to build next. Auto-routing? Priority detection? Custom rules?What actually wastes your ti

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Settings, Security & Permissions

Nathaniel UrquiaNew Participant

Why changes in workflow and other settings (banners) won't show on Change Log Section?

Hello Team, Can you take a look “Why changes in workflow and other settings (banners) won't show on Change Log Section?”Snippets = is okGuidance = is okuser settings = is okWorkflow = NoOutbound banners = NoReally important for us. Easier to check an

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2 days ago

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Vitor Gomes da SilvaConnector

Intercom Push Notification does not open the chat when cold start in SwiftUI

Hello everyone,I am facing an issue with Intercom Push Notification when it is a cold start (App is terminated, you receive a Push Notification and this notification will wake the App). While testing on Simulator that, if i am running my app from Xco

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3 days ago

Nico MagbirayInnovator ✨