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Hi everyone,We’ve noticed some users reporting that parts of our in-app widgets stop responding after they add third-party tools to customize their experience. While discussing this with a teammate, we mentioned hub script as one example people often
Nathan Sudds Hi, I'm Nathan!As a Top Intercom Community Expert and active member helping answer key questions in the community, I bring 5+ years of specialized Intercom consulting experience and a background as a former Head of Community and Custome
I believe Fin is great when it answers from connected docs, but it gets a lot better when it can see what happened before the user opened chat. I am looking at three ways to make it more proactive:page/URL targeting in Workflows event-based triggers
Notice that I'm unable to resize this image by entering the new dimensions until I've first selected one of the resize arrows from the toolbar, at which point I'm able to type in the values directly.
Is it possible to resize images in the knowledge base articles?
Recently we made a small change with a big impact in our Intercom workspace. We’ve now enabled Fin to re-engage customers if their conversation hasn’t been picked up yet. After a set wait time, Fin checks back in: “While you're waiting, would you lik
Hello,We’re experiencing an issue when using showNewMessage with a pre-populated message.After the page and the Intercom widget are initialized, we call showNewMessage. However, if the chat widget has been opened and then closed beforehand, the chat
We utilise auto translate in workflows, and on welcome, we share a message and offer the visitor options to select based on why they contact us, these selections in turn determine the path of the flow that is followed. The issue is, The welcome mess
It appears that the Apple icon on users’ messages has now been switched to a phone symbol; Android remains the same. Is this a glitch or a permanent change? Just checking, as the Apple symbol was helpful in quickly recognizing the OS of our users.
I noticed what looks like a type inconsistency between two related schemas in the REST API.On the Admin object (/admins/admin), the id field is defined as a string — and the example values in the docs reflect this (e.g. "493881", "1295").However, on
Please make this possible.
The intercom-android Github repo includesSamples on how to use the Intercom Android SDK Changelog JavadocsHowever, the Javadocs seem to be very old (last updated 6 years ago). Is there a way to find the javadocs for a specific version of the SDK?
At present Fin has a wide gap between confirmed resolved conversations and assumed resolved conversations. Our Help Centre articles are updated, it’s usually regarding more complex or personalised queries. Whilst some of the assumed resolved conversa
Hey all,Fin just let me know that data connector fields can’t really be used in a workflow- only through a procedure. I can run the data connector function through a workflow, but then I can’t actually access any of the fields that data connector fou
I’m using a Custom Action with some Datetime elements.Whenever I have empty element I send the response back to Intercom using something like this:"0000-00-00T00:00:00+04:00",When I test the Custom Action, the “Test response” brings back exactly this
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