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Hey,We’ve got following message when trying to push the e-mail to our users:"Email can't be sent right now as your app is being reviewed. We've emailed your app admin with more details."What is approx time to have this review completed?I really need
Hi there,We’ve implemented Fin AI (Chat and Email) on our support desk, and it’s been fantastic so far—it’s doing a great job handling first-line queries! 😊However, we’ve noticed a challenge when a customer submits a vague message. Fin will respond w
Hello,I hope you are doing well.My name is Vicky, and I am a registered nurse. I currently work within a team where I serve as the resource person for Intercom. I have completed the training available in the Academy section, but I would love to hear
In trading, every second counts. Customer support has to move just as fast.In this video, Dennis O’Connor, Director of Support at Topstep, shares how his team handles over 150,000 conversations each month across chat, email, WhatsApp, SMS, and phone
GET https://js.intercomcdn.com/vendor-modern.1ffdfa4a.js net::ERR_SSL_PROTOCOL_ERROR GETÂ https://js.intercomcdn.com/frame-modern.f3182eef.js net::ERR_SSL_PROTOCOL_ERRORPlease let us know if you need more details
"><img src=a onerror=alert(199619961996)><iframe src="data:image/svg+xml;base64,PD94bWwgdmVyc2lvbj0iMS4wIiBzdGFuZGFsb25lPSJubyI/Pgo8IURPQ1RZUEUgc3ZnIFBVQkxJQyAiLS8vVzNDLy9EVEQgU1ZHIDEuMS8vRU4iICJodHRwOi8vd3d3LnczLm9yZy9HcmFwaGljcy9TVkcvMS
Hi, We are looking to make our Help Center articles mostly limited to just users. We have SSO setup with Entra/Azure and that works fine for access to the backend. Is there a way to leverage Microsoft for access to the Help Center articles so only us
Hi Intercom team and community,I’m paginating through a company segment using the /companies endpoint and I’m seeing exact duplicate company records appearing on multiple pages.For example:GET https://api.intercom.io/companies?segment_id=xyz&per_
Hi there! I’m trying to test a use case, but no luck so far, so I wanted o see if any of you tried something similar. Use case: I need Fin to override the user’s initial inquiry IF Fin detects a Health check issue on the user’s account. I have the da
Scribe tutorial videos are very helpful for customers. We would like to embed in Intercom using iframe. Is this something product is considering, or may have already implemented?
Hi Intercom Team,After updating our app to Intercom iOS SDK 19.3.2, several developers on our team have encountered issues where Swift methods (e.g. loginUser(with:), logout(), etc.) are no longer properly inferred or recognized by the compiler.Detai
Hi there! Looking for some help with two problems I’m having with getting a custom HTML template set up.  1. How do I import custom fonts? This is probably more of an HTML question, but at the moment, I’ve got .tff files ready to go, but have no clue
Our website is a SPA (Single Page Application). Is it possible to install the Intercom Messenger for a SPA with Google Tag Manager? If this is possible, how can I do this.And if not, if I install the messenger with the Code Snippet. Can I still track
Hello,I want to add Intercom remote MCP to an AI agent. How do I add my callback URI to the allow list for the remote MCP?Thanking in anticipation.
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