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Z

Zenamu TeamNew Participant

Auto-translate option for bulk (broadcast) messagesSubmitted

Hi Intercom team, we’d love to see an auto-translate option for bulk (broadcast) messages, so one message can be automatically sent in each recipient’s language. This would be a huge time saver for multilingual outreach. We can manually set )or bette

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3 hours ago

Pamela Van GasseActive User

Assign only teammates that are part of the team inboxSubmitted

At this time, when a conversation or ticket is assigned to a certain team inbox, each available teammate can be assigned to the conversation or ticket.When a team inbox is assigned to a conversation or ticket, it makes more sense that only the teamma

15

Julian BurkeNew Participant

Feature Request | Custom IP Options for VIP ClientsSubmitted

High volume Intercom clients should have options for custom IP handling to avoid message delivery failures. From current documentation it seems Intercom recycles a pool of IPs. Some of those recycled IPs get marked as spam, and that can cause spam sy

2

Julian BurkeNew Participant

Feature Request| Conversation Event Log API exposureSubmitted

Conversation event logs need to have the ability to be pulled via API.

1

Julian BurkeNew Participant

Feature Request| Tag Logging Visibilit`y in EventsSubmitted

We need a way to be able to tell who applies tags and when. Making that information visible in the event logs would be extremely helpful.Additionally, this and other conversation events should have the ability to be pulled via API. I will submit a se

2

Hannah WangNew Participant

Last In First Out (LIFO) Conversation AssignmentSubmitted

We are looking for a way to implement Last In First Out (LIFO) assignment in our workload management settings. Currently, all the conversation sorting attributes (Conversation priority, Waiting since, SLA, Started at, and Team inboxes priority) are s

1

Dallan KoyleActive User

Allow Multi Channel Communication in a single ticketSubmitted

I’d like to submit a feature request that would significantly improve our team’s workflow and customer experience.Currently, we often need to communicate with customers across multiple channels during the lifecycle of a single issue. For example, we

2

Milasin PetrovicNew Participant

Workflows during a conversation: Add action "set ticket state"Submitted

Hello, For workflows using “During a conversation” such as the triggers “Customer sends any message” or “Teammate sends any message” we cannot change the state of the ticket. The goals would be: When Teammate answers to a ticket with the submitted s

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23 hours ago

Adam BengalNew Participant

Tips, Tricks and Workarounds

Customer behavior changing to avoid Fin

Hello Intercom Community!We have been live with Fin for just over a year now. We began small with a subset of beta users, then went live with all users on our Cloud platform on January 1st 2026. While there are bumps and dissenters, overall the recep

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1 day ago

RoyTop Expert ✨

Dynamic UI Previews: Generating Ephemeral App Experiences from API Responses in Fin FlowsSubmitted

⚠️ Problem StatementCurrently, when a Procedure Builder configures a flow to fetch external data (e.g., retrieving a list of recent orders, linked accounts, or purchased products via an API), the experience often breaks continuity. After the data is

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1 day ago

Adam BengalNew Participant

Tips, Tricks and Workarounds

Customer behavior changing to avoid Fin

Hello Intercom Community!We have been live with Fin for just over a year now. We began small with a subset of beta users, then went live with all users on our Cloud platform on January 1st 2026. While there are bumps and dissenters, overall the recep

Anthony Miller 2Connector

Outbound

Anyone asking for two csat scores?

I want to ask how people feel about the Support in that specific interaction, and how they feel about our product overall. I can’t add two CSATs with intercom because one overrides the next. Is there an App you recommend to get this feel?

Vevonülü RingaNew Participant

Workflows & Automations

Reassign Closed Tickets Without Changing Status

How can I reassign a closed conversation without reopening it?Currently, if a conversation is assigned to Person A and its status is Closed, reassigning it to Person B automatically changes the status back to Open.Is there a way to keep the conversat

181

1 day ago

Tonje Ness MeinhardtConnector

Analyze Fin

Fin escalates outside office hours, breaks flow, and creates backlog

Hi,We’re struggling with Fin’s behavior outside office hours, and at this point it’s becoming a critical issue for us. We’ve been in contact with support, they are looking into it. We’d really like to hear if anyone in the forum has tips or experienc

436

1 day ago

J

joekeron42New Participant

API & Webhooks

API Issue in My Morse Code Translator Website

Hi everyone, I’m developing a Morse Code Translator website that converts text into Morse code and decodes Morse code back into readable text using an external API. The website supports real-time translation while users type, but I’m experiencing pro

Evie LynchNew Participant

Workflows & Automations

Option to disable teammate email replies (force replies through Intercom platform)

Today, teammates can reply to customer tickets and conversations from their email inbox. We’d like a workspace setting that disables teammate email replies, so teammates must reply only inside Intercom (Inbox). This helps prevent accidental customer-

Emil KarlsenNew Participant

Messenger

(Spotlight Messenger UI) Add option to change the background color of the main conversation chat box

The current dark, blurry, transparent background in the main conversation area makes messages hard to read and feels distracting. Please add a setting to let us choose a solid background color for the larger chat box where the conversation happens, s

Henrik RActive User

Customize AI Summary Content for Inbound Calls

We would like more control over what is presented in the AI Summary for inbound phone calls.Today, the AI Summary for inbound calls is automatically generated and cannot be customized. It would be very valuable if admins could influence or enrich the

80

3 days ago

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Markell ParksNew Participant

Train Fin

How can we effectively use audiences based on the conversation?

We have a number of products with a lot of overlapping terminology, and a lot of audiences that overlap with other audiences. This has made it difficult to target the information Fin uses very specifically. We have been considering setting audiences

בן גטניוConnector

Fin occasionally inserts English words or foreign characters into Hebrew replies. How can this be prevented?

Hi everyone,We’re using Fin in Hebrew, but we keep seeing cases where Fin adds random English words inside Hebrew replies, even when those words do not appear in our Help Center articles or snippets.We also had a more serious case where Fin inserted

1904

3 days ago

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