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Edison MonnarNew Participant

Can we add auto-assign to ticket creator function on workflow for tickets?Submitted

Can we add auto-assign to ticket creator function on workflow for tickets?I noticed I can use the function assign to team inbox and assign manually to specified agent, however I do not see the option to auto assign to creator of the ticketWhy conside

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just now

Joe CaffreyActive User

Test Fin

Share your Guidance Prompts!

Would love to keep a thread going of what prompts are working for your teams, so we can generate some best practices across the community. 🙌🏻Share away!

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1 hour ago

Nikki McLaughlinConnector

Home Dashboard for Custom Reporting & Multi-Brand OperationsSubmitted

Business NeedAs a multi-brand organization, our teams rely heavily on reporting to monitor conversation volume, performance, customer experience, and operational health across brands. Currently, users must navigate into reports to access key metrics,

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10

2 hours ago

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Ismael Martinez MoralesNew Participant

Skip language translation for familiar languagesSubmitted

“Skip language translation for familiar languages” is needed because it lets teammates who already speak the customer’s language avoid unnecessary translation noise, while still keeping the rest of the team’s workflow intact.It’s a teammate-level pre

5

754

3 hours ago

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Micah A. ParkerNew Participant

[API] List Company segmentsSubmitted

The Intercom API has the ability to retrieve companies and filter by segment_id via https://api.intercom.io/companies?segment_id=67ab66d76af4f90dd7ae9271Issue: However, the API’s “List Segments” API only returns user segments and there is no ability

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30

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5 hours ago

Pamela Van GasseActive User

Measure team performance when using back-office ticketsSubmitted

At this time, it is possible to measure a teammate’s performance, but only when they are working on customer tickets.Teammate’s performance cannot be measured for back-office tickets because these are not based on conversations.Also, the number of no

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152

5 hours ago

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Alisha RossNew Participant

report on back office tickets created by agentsSubmitted

In order to understand full workload volume and productivity, I’d like to report on how many back office tickets our agents create in analytics. This should be an option in ‘create your own chart section’ under ‘new report’.I verified with fin and an

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121

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5 hours ago

Andrii FedykActive User

API & Webhooks

[Webhooks] Bot's replies in conversation.admin.replied topic

The Intercom platform has following webhook topics: - conversation.admin.replied -- Admin conversation replies - conversation.operator.replied -- Fin/Bot replies to a conversationHere all topics https://developers.intercom.com/docs/references/webhoo

1935

6 hours ago

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Adam TNew Participant

CSAT Configuration & Reporting AdditionSubmitted

I wanted to share a couple of product improvement suggestions based on how we’re currently using Intercom within Customer Support:1. CSAT ConfigurationAt present, the “OK” CSAT rating is classified as a negative result. From an operational perspectiv

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Amy HughesNew Participant

Messenger

mobile app ui/ux issue

Hello. I can see that you’ve updated the Intercom mobile app, but unfortunately the experience has become noticeably worse.The most frustrating change is that the message input field now only displays a single line while typing. This makes it extreme

40

A

6 hours ago

Andrii FedykActive User

API & Webhooks

[Webhooks] Bot's replies in conversation.admin.replied topic

The Intercom platform has following webhook topics: - conversation.admin.replied -- Admin conversation replies - conversation.operator.replied -- Fin/Bot replies to a conversationHere all topics https://developers.intercom.com/docs/references/webhoo

1935

6 hours ago

J

Jeff LeppinkNew Participant

Knowledge

Organize external links into folders

We would like to request a better way to organize linked websites for Help Center content (linked websites cannot be managed or organized, even into simple folders.)!--scriptorendfragment-->

AceNew Participant

Intermittent HTML 4xx/5xx from REST API (succeed on retry)

Hi Intercom Team,We're hitting intermittent errors from the REST API that appear out of the blue — not correlated with our request rate or any code change on our side — and that succeed when we retry a short while later.The responses come back as HTM

cobbsy99New Participant

Outbound

Deleting outbound posts

I add an outgoing post every month, to let our clients know of upcoming Windows updates / server reboots.I remove these posts from the Outbound > Messages section, but they remain visible and accessible in the front-end Intercom messages that are

201

1 day ago

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Amber StephensNew Participant

Outbound

What's the best way to enable subscription types after we've begun using outbound messaging?

My company has used Intercom for years but we have not yet made use of subscription types. We have hundreds, if not thousands, of customers who have opted out of all emails so they aren’t receiving account related emails. The only real option I see i

Anca LupituNew Participant

Deploy Fin

Confluence sync as public

Hi - I am sure some of you got into this issue, so any best practices are more than welcome. I want to connect Confluence to Fin as a content sources, however I can see that the articles in Confluence are automatically synced as internal articles. So

Jennifer ANew Participant

Messenger

Losing the previous conversation history for my customers

When did Intercom disable the functionality for viewing past conversations for the end users?It is a HUGE downgrade for us and for our customers. We depend on them being able to view the previous conversations.

בן גטניוConnector

Dynamic per-user Authorization header in Intercom Data Connectors

Hi everyone,We’re trying to build an Intercom Data Connector that retrieves customer-specific data from our backend.Our backend API requires a user-specific access token. This token is generated only after the customer completes an OTP/authentication

Hallow DevelopersNew Participant

Mobile SDKs

Crash on CarPlay in iOS 27

Bug Report: Unrecognized selector sent to CPTemplateApplicationScene (CarPlay) — iOS 27 Summary The Intercom iOS SDK crashes the host app with an **unrecognized selector** exception when aCarPlay scene is involved in scene lifecycle. Intercom sends a

NumanAdamNew Participant

Train Fin

Creating back office tickets from negative CSATs for Fin

Hey all!I’d been exploring this using Fin but had hit a road block and wanted to see if anyone had created anything like this:We want every negative Fin CSAT to create a ticket to our team to review to see if we could make any changes to Fin.We use a

1171

6 days ago

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