Fin Community

Revert Inbox Sorting ChangeSubmitted

RemyNew Participant

Please revert the recent change made to the sorting UX in the Inbox. Previously, we were able to sort Open conversations by Ascending based on Last Activity, and sort Closed conversations by Descending based on Last Activity. This makes sense as it a

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14 hours ago

Please support Sendspark for embedding videosSubmitted

Earnest Research AdministratorNew Participant

Got it — you’re looking to embed SendSpark videos into webpages/articles.Right now, our editor only supports embedding videos from specific providers. The supported options include:YouTube Vimeo Wistia Loom StreamIO Brightcove Synthesia JW PlayerSend

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16 hours ago

Track which conversations or tickets had an article sent and which oneSubmitted

Emmanuel LatorreNew Participant

Track which conversations or tickets had an article sent and which oneReport on articles sent as well as individual tickets for QA purposes

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Add detailed Knowledgebase Article View ReportingSubmitted

Emmanuel LatorreNew Participant

Add detailed reporting for article views:Which users viewed which articles and during a specific range Same data above by company Track internal and help center views Show views also aggregated by collection and subcollection

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Requesting redirect URI allowlist for MCP DCR - Airia

Cole McCordNew Participant

Apps & Integrations

Product or tool name: Airia (https://airia.ai)Exact redirect URI to review:https://auth.airia.ai/OAuth/callbackMCP endpoints targeted: both https://mcp.intercom.com/mcp (US) and https://mcp.eu.intercom.com/mcp (EU). We have EU-hosted customers whose

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Support Procedures on Slack ConversationsSubmitted

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LiveLongAndPatrickNew Participant

Our team uses tons of slack channels for communication with customers, so it would be excellent if Procedures triggered on Slack conversations. They have been really impactful to help with troubleshooting and resolution rate, but since they aren’t su

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19 hours ago

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Jessie WalshNew Participant

Re: Conversation details now carry over to new tickets product updateSubmitted

The new BO ticket auto-fill behavior appears to rename tickets and pre-populate fields in ways that are often unhelpful for manual support workflows.In this case, it filled fields that are usually left at defaults, but did not help with the fields th

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What Are the Key Benefits of Using a Cloud-Based Business Phone System?

20 hours ago

thetelephonycoNew Participant

Omnichannel

As businesses become more distributed, traditional phone systems are increasingly being replaced by cloud-based communication solutions.A cloud-based business phone system allows teams to make and receive calls over the internet, often with features

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21 hours ago

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Joanne AltenbokumNew Participant

CSAT Workflow OptimizationSubmitted

Currently, CSAT is sent after every completed conversation. However, this is unfortunately too frequent.We need the option to automatically send CSAT only after every second conversation, for example. This would help prevent customers from feeling an

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22 hours ago

Requesting redirect URI allowlist for MCP DCR - Airia

Cole McCordNew Participant

Apps & Integrations

Product or tool name: Airia (https://airia.ai)Exact redirect URI to review:https://auth.airia.ai/OAuth/callbackMCP endpoints targeted: both https://mcp.intercom.com/mcp (US) and https://mcp.eu.intercom.com/mcp (EU). We have EU-hosted customers whose

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Salesforce date field sync issues

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Lorena VigilNew Participant

Apps & Integrations

Hi, does anyone have a current workaround for syncing date fields from Salesforce to Intercom without the date shifting due to timezone differences?We’re sending renewal messaging from Intercom using a Renewal Date field mapped from Salesforce. Unfor

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1 day ago

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בן גטניוConnector

Train Fin

Dynamic per-user Authorization header in Intercom Data Connectors

Hi everyone,We’re trying to build an Intercom Data Connector that retrieves customer-specific data from our backend.Our backend API requires a user-specific access token. This token is generated only after the customer completes an OTP/authentication

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Marketo integration not working

1 day ago

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William21New Participant

Helpdesk

Hi,I’m trying to connect Intercom to Marketo through the Marketo app from the Intercom app store.I have the Client, Secret ID and the API subdomain.I have this error message : “We couldn't save this app's settings. Try again in a minute”Is anyone hav

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Vicky KostarellouNew Participant

Localisation/Languages

Icelandic language

Do you have any plans to support Icelandic in Intercom help center section? If so, is there an estimated timeline for when it might become available?

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Fin Tips from Expert Users

ConorSuper User ✨

Operator Won't One-Shot Your Fin Procedure. Do This Instead (Support Stack E18)

New Support Stack episode: I sat down with @Brian Branca , AI Conversation Designer at Fin, on when a Fin Procedure is actually the right tool (vs when your knowledge base should have handled it instead).A customer told Brian's team they'd hit a rea

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Ask the Intercom Team about Fin

Marie GouilliardConnector

Fin AI MCP tool calling is taking too long - how to reduce this latency?

We’re building a personalized onboarding experience using a Fin Procedure and two custom Data Connectors.The customer first receives this static welcome message through an Intercom Workflow:Hi, I’m an agent designed to help guide you through the prod

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Screen reader does not announce name for iframe present on YouTube video in windows.

MsfteDADNew Participant

Reporting

Test Environment:OS: Windows 11 version 25H2 (OS Build 26220.7523)Browser: Edge (Version 151.0.4129.15)Screen Reader: NVDA (2025.3.2), JAWS (2026.2512.50), NarratorURL: https://help.enlyft.com/en/articles/11242176-enlyft-web-browser-extension-downloa

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3 days ago

Screen reader is not announcing the 'Did this answer your question?' label for the feedback controls in windows.

MsfteDADNew Participant

Reporting

Test Environment:OS: Windows 11 version 25H2 (OS Build 26220.7271)Browser: Edge (Version 143.0.3650.75)Screen Reader: NVDA (2025.3.2), JAWS (2025.2508.120). NarratorURL: https://www.intercom.com/help/en/articles/9639255-getting-started-with-intercom

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