Intercom Community | Community

Help Center
Academy
Developer Hub
Partner Hub
Hire an Expert

Create New Topic
Login

Earn badges on Fin Academy! 🎓

10 minutes ago

Intercom Community

Connecting Customers, Product Experts, Developers and Intercom Teams together

7,074 Topics
17,973 Replies
25,730 Members

Ask questions and find answers
Learn from experts
Connect and get inspired

JOIN THE COMMUNITY

Fin Q&A

Get inspired and engage in Fin discussions

Learning Webinars

Get the most out of Intercom and Fin

Product Q&A

Find answers and get expert advice

Product Wishlist

Suggest ideas and share upvotes

User Groups

Join a user group and connect with peers

Best Practices & Pro Tips

See top tips from users and Intercom team

News

New course: Mastering Fin Procedures is now live!

Fin & AI

Forum|Forum|2 months ago

3991

Live Q&A with Experts – Register Now

Forum|Forum|5 months ago

6760

Engage in Popular Fin Topics

Improving Fin AI responses to vague queries
How do you improve your confirmed resolution rate?
Allow Fin to adapt a custom personality
What is considered a good Fin resolution rate?
Ability to categorise Custom Answers by category

Recent activity
Help others
Categories

S

SaigeNew Participant

Ability to save Dataset Exports for future useSubmitted

I run various dataset exports and each time, I have to go back in and reselect which fields I need. It would be nice to be able to save these so I can reuse them regularly. I have custom date frames so I can’t use the scheduling option plus I often

1

10

S

4 minutes ago

Rachel M12Connector

Enhanced Date Picker in ReportsSubmitted

Can you please introduce more options when it comes to picking date ranges for reports? Last Week option Last Month option Last Quarter option (selects the previous complete 3 months) Custom date picker, where you can have an easier calendar option t

3

51

D

6 minutes ago

Dianah TripacLeading the Community @ Intercom

Earn badges on Fin Academy! 🎓

Earn badges on Fin Academy! 🎓Every time you complete a course on Fin Academy, you'll now earn a digital badge you can add to your LinkedIn profile and share with your network.We've also retroactively awarded badges to everyone who's already completed

30

9 minutes ago

E

Evie LynchNew Participant

Show exact message date/time in the inbox instead of only relative timeSubmitted

Currently, the Intercom inbox displays message timestamps as relative time (e.g. “31 minutes ago” or “14d”). The exact date and time is only visible when hovering over the channel icon next to the message.It would be helpful to add a setting that all

1

Luke CaporaleNew Participant

Ticket email notifications use chat's first line instead of ticket number and subject lineSubmitted

Description:Currently, when chat conversations are converted to tickets, Intercom's automatic email notifications continue to use the first line of the original chat conversation as the email subject line. This creates several problems:Generic, near-

1

Jenna KNew Participant

Document TranslationSubmitted

It would be great if Fin could automatically translate document content in conversation. This would eliminate the need for external resources.

1

Brianna SteadmanNew Participant

Feedback on Ticket Notification EmailsSubmitted

Hi Intercom team,We’ve received feedback from one of our customers about the automated ticket reminder emails sent through Intercom. The customer mentioned that it’s difficult to identify which ticket the message refers to—especially when they have m

20

TBelevskaInnovator ✨

Drift is sunsetting. Here's how to get your data to Fin out without losing what matters

Clari and Salesloft announced the gradual sunset of Drift in March 2026. No hard end-of-life date, no confirmed migration runway. If you're waiting for a firm deadline before you act, that deadline may arrive with less lead time than your data volume

80

6 hours ago

B

Benjamin RodriguezNew Participant

Deploy Fin

We stop Fin AI after spending $12,000.

We’re going to stop using Fin AI. It’s a shame because the product itself is really good, but the pricing isn’t suited to marketplace business models like ours.With margins of around €1 per user per month (incl. VAT) and high volumes, the cost quickl

DebraNew Participant

See one metric as a percentage of a separate metric in reportsSubmitted

Hi all, below is my specific use case, but I think this type of report would also benefit others using different metrics to me.For us, I’d love to track the percentage of all rated conversations that receive a remark. We believe that this is a measur

3

antonio melaniNew Participant

Train Fin

How Do You Organize Help Center Content for Better User Experience?

I'm looking for suggestions on how to organize Help Center articles and knowledge base content so users can quickly find the information they need. Do you prefer organizing content by categories, user intent, or product features?While researching con

431

21 hours ago

L

lucas34New Participant

Knowledge

ILOE Fine UAE: Check, Pay & Avoid Employment Insurance Penalties

Paying an ILOE fine was a valuable learning experience for me. It highlighted the importance of monitoring deadlines and maintaining active insurance coverage. The online payment system was easy to use, making the entire ILOE fine settlement process

NumanAdamNew Participant

Train Fin

Creating back office tickets from negative CSATs for Fin

Hey all!I’d been exploring this using Fin but had hit a road block and wanted to see if anyone had created anything like this:We want every negative Fin CSAT to create a ticket to our team to review to see if we could make any changes to Fin.We use a

Obaida HandokluNew Participant

Reporting

iOS SDK 19.6.3 — App freezes after fast double swipe-down (conversation → home)

DescriptionOn Intercom iOS SDK 19.6.3, if a user opens a conversation and quickly swipes down twice (first to close chat → home, then immediately to dismiss messenger), the app freezes. The main screen is visible but unresponsive.Works fine: slow swi

online1312412New Participant

Analyze Fin

Why Sensory-Seeking Behaviors Like Spinning Are Common in Children

Children learn about the world through movement, exploration, and play. As they grow, parents may notice behaviors that seem unusual or repetitive. One example is spinning. Some children enjoy spinning around repeatedly, which often leads parents to

online1312412New Participant

Analyze Fin

The Future of Healthcare Pre-Authorization Services in a Changing Healthcare Industry

Healthcare organizations today must balance patient care, regulatory compliance, and financial performance. One area that continues to demand significant attention is prior authorization. Insurance companies often require approval before covering ce

AudreyNew Participant

Train Fin

Has anyone cracked the Fin escalation timing problem?

We're trying to get Fin to behave differently depending on when the customer asks for a human. We've tested two separate guidance rules but it's not sticking. Anyone solved this?Here’s what we want to do:First message = "offer" escalationCustomer say

Andrey VorobyovNew Participant

Settings, Security & Permissions

Unsafe Implementation Of Subresource Integrity

Our subdomain managed by intercom was flagged as ‘Unsafe Implementation Of Subresource Integrity’ issue."Unsafe Implementation of Subresource Integrity" usually comes from a scanner flagging that you're loading external scripts or stylesheets (typica

conglinNew Participant

Workflows & Automations

The Importance of High-Quality Industrial Aluminum Pipes

Industrial aluminum pipes are widely used because they combine lightweight performance with excellent strength and corrosion resistance. They are ideal for construction, transportation, and manufacturing applications. Custom aluminum pipe solutions h

NandhiniNew Participant

Outbound

Intercom outbound message is duplicated multiple times in Android app preview/chat screen

We are seeing an issue with Intercom outbound welcome messages in our Flutter Android app where the same outbound message is rendered multiple times repeatedly in the conversation/preview screen.Instead of showing the welcome message once, Intercom d

200

N

2 days ago

Fin

The #1 AI agent for customer service

Analyze Fin

33 topics

Train Fin

97 topics

Test Fin

28 topics

Deploy Fin

58 topics

Fin FAQs

19 topics

News & Updates

-

News & Updates

8 topics

Intercom Product Area

Intercom Q&A

Outbound

1078 topics

Inbox

783 topics

Knowledge

456 topics

Workflows & Automations

564 topics

Messenger

497 topics

Contacts

192 topics

Tips from the Intercom Team

Getting started with Intercom

12 topics

Tips for Developers

7 topics

Intercom for Human Support

8 topics

Intercom for Automated Support

8 topics

The Workflow Recipe Book

8 topics

Fin Tips from the Intercom Team

15 topics

AI Transformation Stories

10 topics

Tips from Expert Users

Getting started with Intercom

1 topic

Use Intercom like a PRO

5 topics

Apps & Integrations

1 topic

Fin Tips from Expert Users

12 topics

Welcome to Intercom Community

Find best practices and guides about the Intercom Community

New Members

3 topics

Expert Users

5 topics

Expert Program Q&A

1 topic

Expert Profiles

6 topics

Ask your question

Hire an Expert

Meet our Community Champions!

Connect with Intercom & Fin Experts, Consultants and Developers.

Tap into their expertise and elevate your experience!

Events calendar

User Leaderboard

The leaderboard has reset

Wondering what that means? It's your chance to make it to the top.

Become active

Show full leaderboard

The leaderboard has reset

Wondering what that means? It's your chance to make it to the top.

Become active

Show full leaderboard

Employee Leaderboard

Meet the Community Experts

Kevin Bendixen

Community Expert

Milan Markov

Intercom Certified Partner

Nathan Sudds

Community Expert

Connect, learn and share

Join a discussion group to connect with peers, learn, get inspired and share knowledge. Engage with like-minded Intercom customers, partners and experts.

Join a User Group



Company	Community	Get involved	Resources	Support

About	Getting started	User Groups	User tips	Forum Support

Customers	Community Guidelines	Idea Exchange	Academy	Help Center

Careers	Community Q&A	Developer Hub	Books and Webinars	FAQ

Newsroom	News & Updates	Service Partner Hub	Blogs and Podcasts	User Groups

Powered by Gainsight

Terms & Conditions Accessibility statement

Join the Intercom Community 🎉

Already have an account? Login

Intercom Customers and Employees

Log in with SSO

or

Username *

E-mail address *

Password *

I accept the terms & conditions

loginBox.register.email_repeat

Login to the community

No account yet? Create an account

Intercom Customers and Employees

Log in with SSO

or

Username or Email

Password

Remember me

Forgot password?

Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.

Enter your e-mail address

Back to overview

Scanning file for viruses.

Sorry, we're still checking this file's contents to make sure it's safe to download. Please try again in a few minutes.

OK

This file cannot be downloaded

Sorry, our virus scanner detected that this file isn't safe to download.

OK

Intercom Community

New course: Mastering Fin Procedures is now live!

Live Q&A with Experts – Register Now

Engage in Popular Fin Topics

Hire an Expert

Events calendar

User Leaderboard

The leaderboard has reset

The leaderboard has reset

Employee Leaderboard

Meet the Community Experts

Connect, learn and share

Company

Community

Get involved

Resources

Support

Join the Intercom Community 🎉

Intercom Customers and Employees

Login to the community

Intercom Customers and Employees

Scanning file for viruses.

This file cannot be downloaded