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How Nuuly turned AI savings into higher pay for its support team

14 days ago

7,177 Topics
18,227 Replies
27,141 Members

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A

Alex-spNew Participant

UI-based Help Center article migration and export for Github knowledge syncSubmitted

Right now there’s no native way to migrate or export Help Center articles directly from the Intercom UI. The only supported method is using the REST API to export articles programmatically.It would be very helpful to have a built‑in option in the wor

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1 hour ago

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Rachel MontgomeryNew Participant

Add Macro Management to MCPSubmitted

We’d love the ability to run audits, draft new/updated macros, and engage with usage data via the Intercom MCP. We also have use cases for teams outside of support who don’t have Intercom seats and are already have a harness of choice. Is this on the

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1 hour ago

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MelvinNew Participant

Show exact dates on past help chat conversationsSubmitted

Feedback: Currently, past help chat conversations only show relative times (e.g. "2d", "3mo") rather than the exact date they took place. This makes it hard to go back and find a specific conversation when trying to recall an old explanation. Showing

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2 hours ago

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AlyssaNew Participant

Give Monitors ability to score Intercom Phone callsSubmitted

We are going to begin using monitors for QA on our support team. We’ve also recently moved over to Intercom Phones and need an easier way to QA these conversations. At minimum, we’d love to see Monitors be able to score the call transcript.

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2 hours ago

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JensenLegetteNew Participant

i'd like for macros to have the ability to remove tags (they can add tags, just can't remove them)Submitted

i'd like for macros to have the ability to remove tags (they can add tags, just can't remove them)

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40

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6 hours ago

I

islabrownnNew Participant

Helpdesk

instercom chat widget not shwoing on my website

ive added the intercom chat widgte to my website, but it isnt appearing on the page. the website loads normally and ive checked that the intercom code in included. when i open the website link, the chat icon doent appear, is there a setting or url-re

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6 hours ago

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naur.soutoNew Participant

Helpdesk

Meta Coexistence API

Hi everyone,I am opening this feature request to address a recent and highly crucial update from Meta’s WhatsApp Business Platform ecosystem: the official support for WhatsApp Coexistence.During my interactions with the Intercom support team, there

5084

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6 hours ago

TBelevskaInnovator ✨

Fin FAQs

How to migrate your tickets and knowledge base articles for Fin

Fin doesn't read your knowledge base the way a person does. It reads structure, tags, and outcomes. Get those wrong during migration, and resolution rate suffers from day one — even if every article technically "moved."Across Intercom's customer base

91

6 hours ago

C

Chris AnnicellaConnector

Draft View or Preview View of Help ArticlesSubmitted

The problem: There's no way to share a draft Help Center article with someone for review. Draft articles have no shareable preview link — the only way to see a draft is to log into Intercom and navigate to it in the Articles editor. Anyone without an

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8 hours ago

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Luana LarsenNew Participant

Linking PDF etc to conversationSubmitted

Hi! 👋Thought of an idea that I would like to add if possible. In Intercom under the “Links” section, would it be possible to make a section that contains all kind of files send in the ticket and in side conversations related to the ticket? Like Image

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11 hours ago

R

Rock17New Participant

Mobile SDKs

Calendly Messenger Sheet fails with HTTP 400 on iOS SDK 19.8.2

Hi,We’re experiencing an issue with the Calendly integration inside the Intercom Messenger on iOS.The Calendly app is installed and configured in our Intercom workspace. The booking flow opens correctly and allows the user to select a date/time and e

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11 hours ago

P

Phil LoughneyNew Participant

Workforce Management

self‑only performance view in Workforce

self‑only performance view in Workforce (So an agent will only see their performance an not the whole team) - I believe this is in progress as per conversations with the Workforce team but just looking for an update.

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1 day ago

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NickvanVlietConnector

Helpdesk

Unassigned calls unable to pick-up

We've had multiple instances now that calls come in (get added to a team) but no-one can pick-up the call. Is configured, and we see a button in the conversation, but when we click on it nothing happens. Has anyone else experience this?

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S

2 days ago

J

Jamie ForbesNew Participant

Settings, Security & Permissions

Does anyone else experience SPF issue with Outlook?

Getting intermittent hard bounces from Outlook/Microsoft recipients:```550 5.7.515 Access denied, sending domain HELP.HUEL.COM doesn't meet the required authentication level.SPF=Fail, DKIM=Pass, DMARC=Pass``` Setup: domain SPF managed via Sendmarc, m

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2 days ago

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Arunkumar KumaresanNew Participant

Knowledge Base

Allow editing Document360 categories after initial sync

Currently, when a Document360 source is created in Fin AI Agent, the categories to sync must be selected during the initial setup. After the sync is created, the Reconfigure screen only allows updating the API token and hosting region, and it does no

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3 days ago

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jahirrayhanNew Participant

Welcome Party

Hello From Bangladesh

Hi everyone, it's Jahir from Analysis Vault. Over the years, I've realized that one of the best ways to deepen my own learning is by giving back to the community. I'm not here to pitch any services—just wanted to say a quick hello and let you know I

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3 days ago

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Adrian VargasNew Participant

Workflows

How to capture FIN AI response text in Workflows for SendGrid email forwarding?

We connected a POST API to SendGrid within our email workflow to capture FIN's response to users and store it as audit evidence in forwarded emails. However, we haven't found any parameter or attribute that exposes FIN's response text.Is there a way

181

6 days ago

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ParveshConnector

Train Fin

Is Compliances Are Important ?

Hey Everyone, I just wondering some intercom users, I am working on Compliance Monitoring for Intercom users.

421

14 days ago

ConorSuper User ✨

Fin Tips from Expert Users

Operator Won't One-Shot Your Fin Procedure. Do This Instead (Support Stack E18)

New Support Stack episode: I sat down with @Brian Branca , AI Conversation Designer at Fin, on when a Fin Procedure is actually the right tool (vs when your knowledge base should have handled it instead).A customer told Brian's team they'd hit a rea

590

15 days ago

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Nicholas LiewfattNew Participant

Helpdesk

Column persistence

Hello! Since view columns are stored locally in the browser’s cache, and clearing the cache resets the view columns' data to default, I developed a Tampermonkey userscript for my team to preserve selected/ordered table columns per view. Yesterday and

671

17 days ago

News & Updates

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