Intercom Community

More granular information in change logSubmitted

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KJB123New Participant

What Intercom currently offers:Intercom does have a workspace activity log, but it's limited. It shows who made a change and when, but not what specifically changed so you can see "x person edited this workflow at x time x date" but not "x person ch

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“Ask for more information before handover” - 30 seconds escalation if customer is unresponsiveSubmitted

Andrei MogosanuNew Participant

We have recently started using the “Ask for more information before handover” setting within the “Let Fin Handle” workflow step.We’ve noticed an issue where, if a customer asks “Talk to a person” but then doesn’t respond to Fin’s follow-up question,

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Include Intercom conversation link in Slack side conversation messagesSubmitted

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Taylor ZormanNew Participant

ProblemWhen a side conversation is started in Slack, there’s no direct link back to the originating Intercom conversation. Teammates in Slack can’t easily jump into Intercom for full context or to take action.Proposed solutionAutomatically include a

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17 hours ago

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Taylor ZormanNew Participant

Macros should populate conversation data in Slack side conversationsSubmitted

When using a macro in a Slack side conversation, macro variables (such as company name or custom attributes like Company ID) do not populate. The same macro works correctly in the main Intercom conversation, but the Slack side conversation thread lea

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17 hours ago

Search query character limit on the modern template

Opensurvey team (Amber)New Participant

Localisation/Languages

The search bar on the modern Help Center template doesn't return results for queries under 3 characters. For example, searching "플랜" (plan) or "가격" (price) returns no results, while "플랜이" or "가격은" (the same root word with a particle attached) works f

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19 hours ago

Search ticket_id via APISubmitted

Alif HamkaNew Participant

Hi Team,Can we please allow searching of ticket_id via API?Currently, we can only search using the conversation Id.https://developers.intercom.com/docs/references/rest-api/api.intercom.io/tickets/searchticketsIt doesn’t make sense as the conversation

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1 day ago

gbj662New Participant

Expert Profiles

Buy Moissanite Ring and Jewelry | Golden Bird Jewels – goldenbirdjewels

Explore the beautiful Moissanite ring and jewelry collections at Golden Bird Jewels. These quality, shining pieces are suitable for all events. Purchase your cost-effective luxury now!

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Search query character limit on the modern template

Opensurvey team (Amber)New Participant

Localisation/Languages

The search bar on the modern Help Center template doesn't return results for queries under 3 characters. For example, searching "플랜" (plan) or "가격" (price) returns no results, while "플랜이" or "가격은" (the same root word with a particle attached) works f

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Calendly Messenger Sheet fails with HTTP 400 on iOS SDK 19.8.2

19 hours ago

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Rock17New Participant

Mobile SDKs

Hi,We’re experiencing an issue with the Calendly integration inside the Intercom Messenger on iOS.The Calendly app is installed and configured in our Intercom workspace. The booking flow opens correctly and allows the user to select a date/time and e

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2 days ago

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mangahiveNew Participant

Fin Tips from Expert Users

How Can I Improve Schema Markup on My Website?

Hi everyone, I’m working on improving the schema markup on my website, but I’m not sure if I’m using the right structured data for all of my pages. I’d like to know which schema types are most useful for content-focused websites and how to avoid comm

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3 days ago

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Phil LoughneyNew Participant

Workforce Management

self‑only performance view in Workforce

self‑only performance view in Workforce (So an agent will only see their performance an not the whole team) - I believe this is in progress as per conversations with the Workforce team but just looking for an update.

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5 days ago

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NickvanVlietConnector

Helpdesk

Unassigned calls unable to pick-up

We've had multiple instances now that calls come in (get added to a team) but no-one can pick-up the call. Is configured, and we see a button in the conversation, but when we click on it nothing happens. Has anyone else experience this?

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6 days ago

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Jamie ForbesNew Participant

Settings, Security & Permissions

Does anyone else experience SPF issue with Outlook?

Getting intermittent hard bounces from Outlook/Microsoft recipients:```550 5.7.515 Access denied, sending domain HELP.HUEL.COM doesn't meet the required authentication level.SPF=Fail, DKIM=Pass, DMARC=Pass``` Setup: domain SPF managed via Sendmarc, m

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6 days ago

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jahirrayhanNew Participant

Welcome Party

Hello From Bangladesh

Hi everyone, it's Jahir from Analysis Vault. Over the years, I've realized that one of the best ways to deepen my own learning is by giving back to the community. I'm not here to pitch any services—just wanted to say a quick hello and let you know I

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8 days ago