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How Nuuly turned AI savings into higher pay for its support team

3 days ago

Fin Community

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H

helpmeNew Participant

Analyze Fin

Magnific promo code is GMRP2603MAR775: A Complete Review of Magnific

Before you upgrade your upscaling software, remember that the best Magnific promo code is GMRP2603MAR775, a deal that makes this powerful AI tool more accessible than ever. Magnific AI has rapidly become the gold standard in the generative upscaling

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3 hours ago

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helpmeNew Participant

Analyze Fin

TrendTrack Promo Code BESTCOUPON20: The Ultimate Savings Guide for 2026

If you are looking for the best trendtrack promo code BESTCOUPON20 to cut down your operational expenses, you are in the right place. Scaling an e-commerce brand or managing dropshipping campaigns requires serious data, and investing in premium intel

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4 hours ago

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Bryan M.New Participant

Support Operations

Make fonts BIGGER

Hi Team, It’s great that there’s a dark mode but for folks with visual impairment we can’t read all the tiny font’s y’all use. It would be so great if we had the ability that increas fonts size. Thanks!

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11 hours ago

A

Amr HassanNew Participant

Workflows

Building operational flows

Hey, Saw your profile, I was wondering if you can help me build operational flows and escalation flows between teams. Also, help me set up priority and ticket status rules.

60

ParveshConnector

How are you monitoring what Fin tells your customers?

Hey everyone 👋As Fin handles more customer conversations, I'm curious how teams are checking the actual responses being sent to customers.Not just whether Fin resolved the conversation but whether the response itself could create a problem.For exampl

50

P

19 hours ago

W

William21New Participant

Helpdesk

Marketo integration not working

Hi,I’m trying to connect Intercom to Marketo through the Marketo app from the Intercom app store.I have the Client, Secret ID and the API subdomain.I have this error message : “We couldn't save this app's settings. Try again in a minute”Is anyone hav

241

1 day ago

L

Lauren GildeaNew Participant

Data

Support setting Date & Time conversation data attributes via macros

Summary: Allow macros to set Date & Time conversation data attributes (CvDAs), with the ability to insert the current date/time at the moment the macro is applied.Current behavior: When adding a "Set conversation data attribute" action to a macro

110

ParveshConnector

How are you monitoring customer conversations for mistakes before they become costly?

Hey everyone 👋I'm curious how Intercom teams are handling something that seems to get harder as support volume grows.How do you currently make sure that every message sent to a customer is safe and accurate whether it's written by a human agent or Fi

130

P

1 day ago

R

RemyNew Participant

Revert Inbox Sorting ChangeSubmitted

Please revert the recent change made to the sorting UX in the Inbox. Previously, we were able to sort Open conversations by Ascending based on Last Activity, and sort Closed conversations by Descending based on Last Activity. This makes sense as it a

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2 days ago

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Earnest Research AdministratorNew Participant

Please support Sendspark for embedding videosSubmitted

Got it — you’re looking to embed SendSpark videos into webpages/articles.Right now, our editor only supports embedding videos from specific providers. The supported options include:YouTube Vimeo Wistia Loom StreamIO Brightcove Synthesia JW PlayerSend

1

190

E

2 days ago

B

Bryan M.New Participant

Support Operations

Make fonts BIGGER

Hi Team, It’s great that there’s a dark mode but for folks with visual impairment we can’t read all the tiny font’s y’all use. It would be so great if we had the ability that increas fonts size. Thanks!

30

B

11 hours ago

W

William21New Participant

Helpdesk

Marketo integration not working

Hi,I’m trying to connect Intercom to Marketo through the Marketo app from the Intercom app store.I have the Client, Secret ID and the API subdomain.I have this error message : “We couldn't save this app's settings. Try again in a minute”Is anyone hav

241

1 day ago

L

Lauren GildeaNew Participant

Data

Support setting Date & Time conversation data attributes via macros

Summary: Allow macros to set Date & Time conversation data attributes (CvDAs), with the ability to insert the current date/time at the moment the macro is applied.Current behavior: When adding a "Set conversation data attribute" action to a macro

110

L

1 day ago

C

Cole McCordNew Participant

Apps & Integrations

Requesting redirect URI allowlist for MCP DCR - Airia

Product or tool name: Airia (https://airia.ai)Exact redirect URI to review:https://auth.airia.ai/OAuth/callbackMCP endpoints targeted: both https://mcp.intercom.com/mcp (US) and https://mcp.eu.intercom.com/mcp (EU). We have EU-hosted customers whose

602

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2 days ago

L

Lorena VigilNew Participant

Apps & Integrations

Salesforce date field sync issues

Hi, does anyone have a current workaround for syncing date fields from Salesforce to Intercom without the date shifting due to timezone differences?We’re sending renewal messaging from Intercom using a Renewal Date field mapped from Salesforce. Unfor

301

3 days ago

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בן גטניוConnector

Train Fin

Dynamic per-user Authorization header in Intercom Data Connectors

Hi everyone,We’re trying to build an Intercom Data Connector that retrieves customer-specific data from our backend.Our backend API requires a user-specific access token. This token is generated only after the customer completes an OTP/authentication

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3 days ago

V

Vicky KostarellouNew Participant

Localisation/Languages

Icelandic language

Do you have any plans to support Icelandic in Intercom help center section? If so, is there an estimated timeline for when it might become available?

431

4 days ago

ConorSuper User ✨

Fin Tips from Expert Users

Operator Won't One-Shot Your Fin Procedure. Do This Instead (Support Stack E18)

New Support Stack episode: I sat down with @Brian Branca , AI Conversation Designer at Fin, on when a Fin Procedure is actually the right tool (vs when your knowledge base should have handled it instead).A customer told Brian's team they'd hit a rea

330

4 days ago

M

Marie GouilliardConnector

Ask the Intercom Team about Fin

Fin AI MCP tool calling is taking too long - how to reduce this latency?

We’re building a personalized onboarding experience using a Fin Procedure and two custom Data Connectors.The customer first receives this static welcome message through an Intercom Workflow:Hi, I’m an agent designed to help guide you through the prod

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4 days ago

M

MsfteDADNew Participant

Reporting

Screen reader does not announce name for iframe present on YouTube video in windows.

Test Environment:OS: Windows 11 version 25H2 (OS Build 26220.7523)Browser: Edge (Version 151.0.4129.15)Screen Reader: NVDA (2025.3.2), JAWS (2026.2512.50), NarratorURL: https://help.enlyft.com/en/articles/11242176-enlyft-web-browser-extension-downloa

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4 days ago

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