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Please make the Monitors list view reflect the real review status. Right now, a conversation can be Submitted but still appear as Unreviewed in All reviews, which makes it hard to trust the list for what’s actually left to review.
Currently, once a reply has been sent in a conversation, it cannot be edited and can only be deleted. This limitation can impact clarity and efficiency, especially when small corrections are needed (e.g. typos, missing information, or minor wording a
Description:Currently, once a message is sent in the Inbox, it becomes part of the conversation history and cannot be modified. This creates challenges when typos occur or when information needs to be corrected after sending.Proposed solution:Add an
Hi all, we just turned on the Suggest Help Articles Task Bot for both users and leads and in the first week of use we are finding its article suggestions to be way off. It seems to be suggesting just our oldest/highest viewed articles without taking
When configuring Fin under Settings → Channels → Messenger → Conversations tab → "With Fin," selecting the recommended option "Set AI Agent expectations" automatically inserts the subtitle "The team can also help" beneath the workspace name in the Me
First response time is the single biggest driver of how a conversation lands — but there's no clean way to isolate the conversations that haven't received a first reply yet. They sit inside "Open," mixed in with threads already in flight. The one sta
Hello dear comminuty :) Which crm do you recommend to integrate with Intercom? What do you think of Amocrm integrattion and Zoho, Salesforce, Hubspot ones? Thanks a lot for your opinion!
We need to create several branches if we want to adapt this workflow to all languages. It’d be very time consuming and fastidious.
Hi! We have two support teams in two different countries with a 14 hour 30 minute time difference and sometimes need to set up a workflow for our chats but have it only send to our customers in one region. (for example one country has a national holi
Currently, the only way to use Claude is to connect the Intercom MCP and perform in-article updates or fetch articles, etc., but it feels half-baked and lacks many useful features. For example, Claude can’t edit multiple languages, only the main lang
We currently use Fin for Zendesk Messaging and have noticed that when using Fin CSAT, users have an unlimited window to submit their survey response even after a conversation has been “closed”. This results in users sometimes submitting responses ove
The leads are all accurateNo error is shown, just that 3700 have been added
Hola a todos. He estado explorando diferentes herramientas para tomar decisiones rápidas y me encontré con el concepto de si o no aleatorio. Estas herramientas generan respuestas al azar para ayudar a elegir entre opciones sencillas o simplemente aña
In the last few weeks, it appears Intercom’s behavior around handling copy/pasted email addresses have changed and I really don’t like it. I’m trying to quickly fill out an email template and want to replace a few PLACEHOLDERS with a plain text email
For those of you managing multiple brands within Intercom, I'd love to hear about your approach and any lessons learned.What best practices have worked well for you when using Intercom and Fin across multiple brands? Are there specific do's and don't
Hi there.Intercom chat does not load on Safari Mobile (iPhone). The window.Intercom object is not available, and the chat widget does not appear. However, the same implementation works correctly on: Chrome (desktop and mobile) Safari on macOS desktop
Issue: Fin sometimes have a follow up question, “Is that what you were looking for?” / “Did that helped?”Customer replied: “ok” “okay thanks” “cool” “got it” BUT, they’re not totally done with their concern. This is affecting Fin CSAT.
When saving a draft in the article editor, the live article's "last updated" timestamp updates as if a change was published — even when no published changes were made. The timestamp should only reflect the last time a change was actually published to
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