Fin Community

Does anyone track whether customers come back on a *different* channel after Fin marks a conversation resolved?

evidueMakerNew Participant

posted in AI Insights

Hi all — I'm doing some research on how teams measure AI resolution quality, and there's one thing I can't find anyone talking about.My understanding of the billing mechanic: a conversation counts as resolved either when the customer confirms it help

2488

Y

8 hours ago

A

AmandaaNew Participant

Granular Inbox Permission in Single Workspace: Cross-Team "View + Internal Notes" Access (Restricting Replies & Attributes)Submitted

Feature Request:Introduce a granular cross-team inbox permission that allows teammates to view, search, and collaborate on conversations in other teams' inboxes via internal notes/tags (within a single workspace), without granting reply or ticket-edi

1

40

A

12 hours ago

JanaActive User

Auto-translate AI conversation summaries into workspace languageSubmitted

We use Fin’s multilingual workflows to support users in several languages, including languages our team doesn’t speak. This works very well during the conversation, but creates a significant gap when a conversation is handed over from Fin to our team

1

20

14 hours ago

A

Artjom JanssenNew Participant

asked in Deploy Fin

FIN is 'stuck'/'clogged'/frozen - eternally loading uploaded content & can't ingest new content

Our company offers software which contains databases our end users need for their work. The databases sometimes use difficult terminology that is hard to interpret for our users. In an attempt to improve the ‘readability’ of the databases, I have rec

7219

Attribute CSAT scores to the agent who handled the conversationSubmitted

EmelineNew Participant

Current issueIn Intercom, CSAT scores are linked to the conversation and attributed to the last agent who closes it. If a conversation is reopened and handled by another Care agent after the customer has already submitted their CSAT rating, the scor

2

226

Issue with Opening Intercom Chat via Push Notification on iOS (React Native)

C

Contato OficinaNew Participant

asked in Mobile SDKs

Hello, I’m experiencing a problem where the Intercom chat does not open when a user taps on a push notification on iOS. I have implemented the Intercom React Native plugin as per the documentation, and the messaging functionality works perfectly. Not

9567

posted in Settings, Security & Permissions

Salim SemaouneNew Participant

Remove unsafe-eval and unsafe-inline from script-src

Hello,Based on the documentation (https://www.intercom.com/help/en/articles/3894-using-intercom-with-content-security-policy), it appears that both unsafe-inline and unsafe-eval need to be added to our Content Security Policy in order for the JavaScr

11547

Briana M.New Participant

asked in Email

assign outbound conversations to a team inbox

We’d like the ability automatically assign a team inbox when a teammate initiates an outbound conversation, ideally based on the From email address used.For example, a conversation sent from billing@company.com should automatically belong to the Bill

122

8 minutes ago

W

Wayne YuanNew Participant

asked in API & Webhooks

Data Export API – service_unavailable Error When Checking Export Status

We've recently been experiencing an issue with the Data Export API.The export jobs are submitted successfully, but when polling their status, the API returns in_progress a few times before eventually returning the following error:{ "errors": [ {

101

Intercom Messenger widget failing to initialize on single-page application route transitions

EthanMillerNew Participant

asked in Messenger

Hello everyone, I have been working on integrating the Intercom Web Messenger into our web platform, but we are experiencing unexpected behavior during dynamic page transitions. Specifically, the chat launcher periodically fails to mount or becomes u

50

21 hours ago

asked in Localisation/Languages

Opensurvey team (Amber)New Participant

Language-aware minimum query length for modern Help Center search (Korean, Japanese, Chinese)

The search bar on the modern Help Center template only runs once a query has at least 3 characters. Intercom confirmed this limit is fixed, not configurable, and the same for every language.A 3-character minimum works for English, where 1–2 letter in

140

asked in Localisation/Languages

Opensurvey team (Amber)New Participant

Search query character limit on the modern template

The search bar on the modern Help Center template doesn't return results for queries under 3 characters. For example, searching "플랜" (plan) or "가격" (price) returns no results, while "플랜이" or "가격은" (the same root word with a particle attached) works f

452

Change "Sent" message status to a different word (too similar to Seen)

Misty HardwickNew Participant

asked in Messenger

Optically - the word “Sent” is too similar to “Seen” and harder to quickly distinguish when navigating through conversations. It’s also not very descript - does Sent mean delivered??Instead of “Sent” some other suggestions…-Sending-In transit-In rout

40

Unable to verify outbound messaging

K

Ketul PatelNew Participant

asked in Email

Hello, We are starting out with intercom and struggling to verify outbound messaging, I used auto configuration and everything got updated in Cloudflare, but I am still seeing Warning on Outbound Messaging, here is what I am seeing https://ibb.co/s9

171

'Message delivery failed' notes should be compacted into an expandable block

Mia Aurora SolengNew Participant

asked in Helpdesk

These quickly clog up tickets and also cannot be removed. This should be a very thin line with text “Message delivery failed” with a button to expand into further details. Multitple failed messages should be compacted into the the same block.

10

2 days ago

Intercom Messenger widget causing loading delays and session sync issues on custom web app

ethan_caldwellNew Participant

asked in Messenger

We recently integrated the Intercom Messenger JavaScript snippet onto our website to handle setup queries and live troubleshooting for users downloading our custom launcher builds. However, we have noticed inconsistent behavior where the chat bubble

40