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Are you building the wrong Fin Procedure first?

1 month ago

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New course: Mastering Fin Procedures is now live!

Fin & AI

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SnapeHeadNew Participant

Inbox

Need this View - Mentioned my name + ticket is open

Please make this possible.

Victor LeiboviciNew Participant

Knowledge

How do you keep your FAQ and knowledge base accurate releases after releases?

It’s the second time I encounter the same pain-point at a company: keeping our help center’s articles accurate as our release cadence accelerates. Our doc is becaming outdated. We create new articles for new features, but we’re always lacking the res

Kiran RaoConnector

Where can I find the Javadocs for a specific version of the Intercom Android SDK?

The intercom-android Github repo includesSamples on how to use the Intercom Android SDK Changelog JavadocsHowever, the Javadocs seem to be very old (last updated 6 years ago). Is there a way to find the javadocs for a specific version of the SDK?

Casey MaxwellConnector

Knowledge

Publish Preview View for Help Articles

It would be very helpful to be able to open a preview view of an article before pushing publish, just to be able to check formatting, spacing, etc.While I know the Intercom editor is set up to be WYSIWYG, it still is slightly different because you do

RoyTop Expert ✨

Feature Request: ✨ AI-Powered Semantic Prioritization & Smart Sorting

Hi Intercom Team 👋🇬🇧, ℹ️ Feature Request: ✨ AI-Powered Semantic Prioritization & Smart Sorting 🤯 The Problem: Chronological BottlenecksCurrently, conversation sorting is limited to chronological or rigid SLA-based metrics (e.g., "Last activity" o

251

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17 hours ago

Diana TripacLeading the Community @ Intercom

New course: Mastering Fin Procedures is now live!News

Ready to take Fin further? This new Academy course (~25 mins) shows you how to use Procedures to handle more complex, multi-step customer queries using real data from your systems. You’ll learn how to:• Understand when and why to use Procedures• Map

271

18 hours ago

P

Peter CampbellNew Participant

Apps & Integrations

Salesforce app account owner sync issue

I have installed the Salesforce AppI have all fields syncing between contacts, accounts etc.I have setup the “Maintain lead and account ownership” section and it maps all the right Salesforce users with Intercom users. But….The only field it will not

ToddleNew Participant

Outbound

Can we use Product Tours with dynamic URLs?

We have unique URLs for every page for a user. For example, User A home page URL is: toddleapp.com/platform/32476/unitPlansUser B home page URL is: toddleapp.com/platform/99172/unitPlans Will product tour work here?

HillaryNew Participant

Outbound

How can we launch a product tour from a checklist on a unique/dynamic URL?

I’m trying to setup an onboarding checklist in which multiple steps will launch product tours. I have the first step setup and functioning fine, but the subsequent steps/product tours I cannot seem to configure to launch when/where it is needed. Here

Vanessa_PNew Participant

Messenger

iOS/Apple Icon

It appears that the Apple icon on users’ messages has now been switched to a phone symbol; Android remains the same. Is this a glitch or a permanent change? Just checking, as the Apple symbol was helpful in quickly recognizing the OS of our users.

SnapeHeadNew Participant

Inbox

Need this View - Mentioned my name + ticket is open

Please make this possible.

Kiran RaoConnector

Where can I find the Javadocs for a specific version of the Intercom Android SDK?

The intercom-android Github repo includesSamples on how to use the Intercom Android SDK Changelog JavadocsHowever, the Javadocs seem to be very old (last updated 6 years ago). Is there a way to find the javadocs for a specific version of the SDK?

Vanessa_PNew Participant

Messenger

iOS/Apple Icon

It appears that the Apple icon on users’ messages has now been switched to a phone symbol; Android remains the same. Is this a glitch or a permanent change? Just checking, as the Apple symbol was helpful in quickly recognizing the OS of our users.

Lo WrightNew Participant

Train Fin

Assumed resolved conversations often unresolved

At present Fin has a wide gap between confirmed resolved conversations and assumed resolved conversations. Our Help Centre articles are updated, it’s usually regarding more complex or personalised queries. Whilst some of the assumed resolved conversa

Chris RichardsNew Participant

Workflows & Automations

Auto Translation in Workflows

We utilise auto translate in workflows, and on welcome, we share a message and offer the visitor options to select based on why they contact us, these selections in turn determine the path of the flow that is followed. The issue is, The welcome mess

Brian MirNew Participant

Workflows & Automations

Data connector fields in workflows?

Hey all,Fin just let me know that data connector fields can’t really be used in a workflow- only through a procedure. I can run the data connector function through a workflow, but then I can’t actually access any of the fields that data connector fou

Rosa MNew Participant

Apps & Integrations

Handling Empty Datetime Variable in Custom Action to Prevent Failure

I’m using a Custom Action with some Datetime elements.Whenever I have empty element I send the response back to Intercom using something like this:"0000-00-00T00:00:00+04:00",When I test the Custom Action, the “Test response” brings back exactly this

Emma RutherfordConnector

Messenger

Carrying on a conversation across different brands/URLs

Hi, Presuming this is not possible but it doesn’t hurt to ask! We currently have 2 separate websites set up with the same messenger brand, same workflows etc. However, in the near future, we need to change the messenger brand on site A. Once this is

281

3 days ago

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William PowellNew Participant

API & Webhooks

Send Message Without conversation being set to "Waiting on Customer" state

We are sending messages using Intercom’s REST API and after completing a task on our platform side, we would like to inform the customer that:“The team will get back to you on this. Our usual reply time is 1 day. You'll get replies here and to email@

Michael LeighNew Participant

Train Fin

Sync Banner content to Fin AI knowledge base

When a Banner is active in Intercom, teams should have the option to make its content available to Fin as a knowledge source. When the Banner is paused or deleted, that content should be automatically removed from Fin's knowledge base without any man

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5 days ago

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