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🎅 How to prepare your Fin AI Agent for Christmas 🎅

6 days ago

Fin Community

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18,266 Replies
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Recent activity
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Categories

A

Anne-Marie MessineoNew Participant

asked in Apps & Integrations

Free Salesforce Integration User Licenses for Integrations

hi,I was wonderig if there were plans to allow us to use the Free Salesforce Integrations licenses for integration between Salesforce and Fin.Thanks

10

A

1 hour ago

T

Tony KruszkiNew Participant

Separate notification sounds for Messenger and Email conversationsSubmitted

We receive a high volume of emails every day in Intercom, and they come in as conversations alongside Messenger chats.It would be really helpful if we could set different notification sounds based on the channel. For example, we would like Messenger

2

131

3 hours ago

Natalia_NNew Participant

Feature Request: Customizable Notification Sounds and Desktop Alerts by Channel and Team InboxSubmitted

Feature Request: Channel-Specific Notification Sounds and More Noticeable Live Chat AlertsI'd love to see more granular notification preferences in Intercom, especially for teams managing both live chat and email.I know Intercom already allows teamma

1

90

3 hours ago

V

Vincent MossNew Participant

Scheduling repliesSubmitted

The current iteration of “Scheduled Replies” doesn’t really do / execute how one would assume. Currently, the reply you’ve scheduled is snoozed and then reopened at the selected date / time that you want the message sent for you to manually send the

1

30

V

5 hours ago

M

MspinettoNew Participant

posted in Intercom Community

Struggling to cancel our Fin subscription — has anyone else been through this?

We've had a difficult experience with Fin since the start. We never received any real onboarding or guidance, so we set everything up on our own.Later, our plan turned out to be too small, and we were billed roughly double in overage charges. We tri

272

M

7 hours ago

J

Jade123New Participant

Add internal notes during “loop in a teammate”Submitted

When a procedure is active in a conversation and reaches the “Loop in a teammate / agent” step, teammates should be able to add internal notes to the conversation without having to take over the conversation and stop the procedure.Currently, adding a

1

40

J

8 hours ago

P

PaulineNew Participant

asked in Knowledge Base

Enable users to view a public article in the Help Center while logged in, and via a direct link without being logged in, without having to duplicate the article

Enable users to view a public article in the Help Center while logged in, and via a direct link without being logged in, without having to duplicate the article→ Users : can view the article through the Help Center if they are connected→ Can also vie

843

9 hours ago

I

Ivan GuberkovNew Participant

Enable Workflows to Trigger Based on Final CSAT Rating (Post-Update)Submitted

Description:In our current CSAT workflow, we occasionally see customers accidentally click a negative rating and then immediately change it to a more accurate, positive score (e.g., from “Terrible” to “Great”). However, Intercom currently triggers wo

7

382

A

10 hours ago

S

Sophia CenNew Participant

Business Days in Wait TimeSubmitted

I’d like to do business days rather than calendar days in the wait time series when sending automated messages. This is especially important if we are evaluating how long a message has been abandoned for as a weekend is already 2 days.

2

141

R

10 hours ago

E

EmadNew Participant

Support Telegram username and business account messages in the Intercom InboxSubmitted

Currently, Telegram conversations can only be connected to Intercom through a Telegram bot. This means customers must be redirected to message the bot instead of the company’s Telegram username or business account. This creates a poor user experience

1

40

Anne-Marie MessineoNew Participant

asked in Apps & Integrations

Free Salesforce Integration User Licenses for Integrations

hi,I was wonderig if there were plans to allow us to use the Free Salesforce Integrations licenses for integration between Salesforce and Fin.Thanks

10

A

1 hour ago

P

PaulineNew Participant

asked in Knowledge Base

Enable users to view a public article in the Help Center while logged in, and via a direct link without being logged in, without having to duplicate the article

Enable users to view a public article in the Help Center while logged in, and via a direct link without being logged in, without having to duplicate the article→ Users : can view the article through the Help Center if they are connected→ Can also vie

843

9 hours ago

M

Michael ThompsonNew Participant

asked in Messenger

Intercom Messenger widget freezing inside mobile webviews for media editing resources

We recently integrated the Intercom Messenger widget on our support portal at cepcutapk.com to assist visitors with troubleshooting guides and template downloads. However, several mobile visitors browsing through our tutorials for capcut video projec

211

S

11 hours ago

J

Judah FerstNew Participant

asked in API & Webhooks

Intercom API / MCP bug

Connector bug for your reportSymptom: create_article and update_article fail with "This connector requires additional permissions. The user needs to reconnect it from connector settings." Reconnecting doesn't help, because it isn't a real permissions

261

S

11 hours ago

S

Sajni OdedraNew Participant

asked in Workflows

Can you separate incoming conversations by user type — e.g. customers vs non-customers

Hi all,We're a regulated fintech app (Junior Stocks & Shares ISA) and have two distinct user types who might need support:1. Our main customers — parents who hold a JISA account with us2. Gifters — friends and family who are gifting money to a ch

71

bshirNew Participant

Conversation and Company mapping

Hey Everyone!We have data of conversation, conversation parts, contact, and company to our datawarehouse, extracted using Intercom API.Now, we are trying to replicate one table that our client has built in the Intercom Reports which basically shows t

100

B

4 days ago

E

Eric PluskotaNew Participant

asked in Messenger

AI Emphasised article sections

What I want is that when we write an article and we need to make sure a specific section is always highlighted/referenced by AI, we can indicate thisEx: certain actions are only possible if the client is working with a specific partner

341

5 days ago

Tonje Ness MeinhardtActive User

asked in Phone

Prevent callback option for anonymous callers

When a caller has a hidden/private number, Intercom Phone cannot receive the caller ID and therefore has no phone number available for a callback.Today, these callers can still be presented with the option to request a callback, even though the callb

231

5 days ago

C

Cameron BeriganNew Participant

asked in Reporting

Independent Outcome Verification

For teams doing this reconciliation today — is it entirely internal, or does anyone use an independent third party to verify a sample of Fin-reported resolutions against backend evidence?I’m especially curious where the Fin outcome has a commercial c

521

R

6 days ago

R

Rock17New Participant

asked in Mobile SDKs

Calendly Messenger Sheet fails with HTTP 400 on iOS SDK 19.8.2

Hi,We’re experiencing an issue with the Calendly integration inside the Intercom Messenger on iOS.The Calendly app is installed and configured in our Intercom workspace. The booking flow opens correctly and allows the user to select a date/time and e

882

R

11 days ago

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