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New course: Mastering Fin Procedures is now live!

Fin & AI

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NEW- Join Procedures Meetup Office Hours

Fin & AI

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Taylor GoodrichNew Participant

Keyboard Shortcut for switching queuesSubmitted

I think adding a keyboard shortcut to change between Open, Snoozed, and Closed queues would be very helpful.

1

Emilia CarvellNew Participant

Reporting on Article creation and publishingSubmitted

I’d like ot see an improvement in help centre reporting in the platform - my team have writing help centre articles as a KPI and a way of reporting and tracking Draft articles created, articles published, by date and by teammate would be extremely us

1

Shruti_k2001New Participant

Tips, Tricks and Workarounds

How email marketing as a channel works for B2B saaS Companies?

These questions are for somebody who is into B2b sales background or into email marketing for the sameHow do you see email supporting the overall pipeline for complex solutions like B2B SaaS or AI?What types of email campaigns and automation workflow

Danielle MoermanNew Participant

Ability to edit a content showcase for the messangerSubmitted

It would be great to be able to edit a content showcase that you create for the Messenger home space. Right now, we use these to promote our training workshops, and sometimes we have to make edits once we publish the content showcase, either if a dat

1

Stacie KellyNew Participant

Phone ExportsSubmitted

We are a business that DBA multiple businesses. This means multiple brands and multiple phone numbers, as we have localized phone numbers for about 100 partners. It would be very useful to be able to export lists of these phone numbers directly fro

1

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10 hours ago

Grace NdabananiyeNew Participant

Export conversations in PDF or another file typeReleased

It has been mentioned by a number of my colleagues that it would be much handier and useful to be able to export conversations in another file format than the txt file. As well as, potentially, making the file easier to read and to use as reference,

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17310

10 hours ago

M

Marietta SüdkampNew Participant

Feature Request: Email & Microsoft Teams Notifications for Series Checklist CompletionSubmitted

Current BehaviorCurrently, the only way to notify team members when a checklist is completed in a Series is via Slack. There is no equivalent option for:- Email notifications to team members- Microsoft Teams notificationsEmail notifications in Interc

1

93

11 hours ago

J

Juan RodriguezNew Participant

Automatic assignmentSubmitted

It would be great if we could set up a rule that automatically distributes the tickets within office hours every X amount of time.For example, when a customer reaches outside office hours, their tickets go to the correct inbox, and someone must manua

1

Timo OppermannNew Participant

Enable the ability to add dynamic content to internal notesSubmitted

We would like to leverage the internal notes further to really optimise operations.The use case example we have is ticket feedback. The current process is as follows:Agent sees feedback opportunity Agent triggers reusable workflow for ticket feedback

1

51

14 hours ago

N

Nicholas GrahlNew Participant

Include all CSATs in reporting even if User never sent a replySubmitted

Sometimes we receive CSAT responses from users/leads that include highly positive, detailed feedback praising the support they received. We want to ensure this recognition is visible to both management and the teammate involved.However, these respons

8

292

14 hours ago

S

Shruti_k2001New Participant

Tips, Tricks and Workarounds

How email marketing as a channel works for B2B saaS Companies?

These questions are for somebody who is into B2b sales background or into email marketing for the sameHow do you see email supporting the overall pipeline for complex solutions like B2B SaaS or AI?What types of email campaigns and automation workflow

Heather WillsonConnector

Train Fin

Frustrated with a simple use case for Fin AI

I have a very simple use case. I want Fin to ask for the Project and the Organization before it escalates. For some reason, Fin continues to frame it like this:“Would you like me to connect you with a human agent to assist further? Or if you provide

Canberk GulluogluNew Participant

Mobile SDKs

iOS first message from agent is not shown in the messenger screen

We're experiencing an issue with iOS SDK where AI agent responses are not immediately visible in the chat interface. When a user sends a question and the agent responds right away, the message doesn't appear on screen unless the user navigates back t

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19 hours ago

Andrii FedykActive User

API & Webhooks

[Webhooks] Bot's replies in conversation.admin.replied topic

The Intercom platform has following webhook topics: - conversation.admin.replied -- Admin conversation replies - conversation.operator.replied -- Fin/Bot replies to a conversationHere all topics https://developers.intercom.com/docs/references/webhoo

50

1 day ago

A

Amber StephensNew Participant

Outbound

What's the best way to enable subscription types after we've begun using outbound messaging?

My company has used Intercom for years but we have not yet made use of subscription types. We have hundreds, if not thousands, of customers who have opted out of all emails so they aren’t receiving account related emails. The only real option I see i

Sapir HoltsmanNew Participant

Inbox

Unable to send WhatsApp messages to a client – “Something went wrong, please try again later”

Hi everyone,I’m unable to send any WhatsApp message to one specific client. No matter what I try to send, I get the error: “Something went wrong, please try again later.”The client has been waiting for a reply since yesterday, and they also just sent

441

3 days ago

U

User2185New Participant

Apps & Integrations

Requesting redirect URI allowlist for MCP DCR

Title: How to get our redirect URI allowlisted for MCP DCR?Body:Hi team,We're integrating Intercom's MCP server into our platform, which lets customers connect their own Intercom accounts to AI agents they build with us. When attempting Dynamic Clien

בן גטניוConnector

Fin occasionally inserts English words or foreign characters into Hebrew replies. How can this be prevented?

Hi everyone,We’re using Fin in Hebrew, but we keep seeing cases where Fin adds random English words inside Hebrew replies, even when those words do not appear in our Help Center articles or snippets.We also had a more serious case where Fin inserted

laurelmoorNew Participant

Apps & Integrations

Has anyone found a fix for random crashes and login issues on Android lately

Hey everyone,I wanted to ask if anyone else has been having stability problems recently while using arceus x app on Android. For the past few days I’ve been running into random crashes during startup, and sometimes the login process just keeps loadin

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L

5 days ago

Gustav RiedererNew Participant

Apps & Integrations

Shopify Storefront MCP Connector broken: "Tool not found: search_shop_catalog"

Hi everyone,since around April 17th, our Shopify Storefront MCP Data Connector ("Search shop catalog") has been completely broken. Every call returns:"Tool not found: search_shop_catalog"Background:Shopify renamed the Storefront MCP tool from search_

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7 days ago

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