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Improving Fin AI responses to vague queries
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S

Sarah HamiltonNew Participant

Link more than 1 tracker ticket to a conversationSubmitted

It would be incredibly helpful to have the ability to link more than one tracker ticket to a single Intercom conversation. This would make it much easier to manage and monitor related issues, especially in situations where multiple tickets are impact

1

Kevin JesmainNew Participant

CSAT Multiple ParticipantsSubmitted

I understand the logic behind why CSAT’s aren’t sent in group conversations because it won’t know who is filling it out. An easy workaround is that if it is a group conversation and CSAT is sent it will ask the user to type their name. Really would a

14

NumanAdamNew Participant

Train Fin

Creating back office tickets from negative CSATs for Fin

Hey all!I’d been exploring this using Fin but had hit a road block and wanted to see if anyone had created anything like this:We want every negative Fin CSAT to create a ticket to our team to review to see if we could make any changes to Fin.We use a

101

4 hours ago

J

Joe DymockNew Participant

Schedule inbox rooting changesSubmitted

It would be great to be able to schedule changes in agent’s primary and secondary inbox rooting in the future. At the moment this is having to be done manually, meaning a team member with access has to come online out of hours to action.

2

Noes N. SmeltNew Participant

Voicemail status as filterSubmitted

I could use extra status filters for phone voicemail such as ‘not called back’ and ‘called back’. Take callback request as example with 4 filter options. Voicemail only has 1 which is all. For teammates on call it is efficient to have a view with ‘pe

1

40

N

6 hours ago

jobityNew Participant

Customers & Experts Connect

Job application automation

When we find your ideal match, our AI crafts personalized cover letters and optimizes your resume for that specific role, then submits your application immediately - ensuring you're among the first qualified candidates considered. https://jobity.io/

70

7 hours ago

B

BreeNew Participant

Allow us to configure logic to skip CSAT surveys if the final agent message was not viewed by the customerSubmitted

We have encountered situations where users overlook the final message sent by our agents before the conversation is marked as closed, often due to inactivity. Since CSAT surveys are automatically triggered once the conversation is closed, some users

3

91

I

7 hours ago

Julie EdwardsNew Participant

Filter Reports by SegmentSubmitted

I was surprised to learn from Intercom Support that we’re not able to filter our reporting by Segment. We have seperate SLA’s for Internal users vs. Customers which we have broken into separate segments but no way to report on things like Time to Fir

4

Eric FitzEmployee

Which bulk actions would you like in the Inbox?

Hey Connectors! Our Inbox product team are looking for feedback on which bulk actions you'd like to be to do in the Inbox. So, let me know in the comments!

121918

7 hours ago

David CoenNew Participant

Bulk merge conversations from Inbox multi-selectSubmitted

SummaryAdd a bulk “Merge into…” action to the Inbox, so agents can select multiple conversations at once and merge them into a single primary conversation — instead of merging one pair at a time.ProblemWe regularly receive multiple open conversations

2

100

7 hours ago

N

NumanAdamNew Participant

Train Fin

Creating back office tickets from negative CSATs for Fin

Hey all!I’d been exploring this using Fin but had hit a road block and wanted to see if anyone had created anything like this:We want every negative Fin CSAT to create a ticket to our team to review to see if we could make any changes to Fin.We use a

101

4 hours ago

jobityNew Participant

Customers & Experts Connect

Job application automation

When we find your ideal match, our AI crafts personalized cover letters and optimizes your resume for that specific role, then submits your application immediately - ensuring you're among the first qualified candidates considered. https://jobity.io/

70

7 hours ago

Adam BengalNew Participant

Tips, Tricks and Workarounds

Customer behavior changing to avoid Fin

Hello Intercom Community!We have been live with Fin for just over a year now. We began small with a subset of beta users, then went live with all users on our Cloud platform on January 1st 2026. While there are bumps and dissenters, overall the recep

1863

8 hours ago

V

Vitor Gomes da SilvaConnector

Mobile SDKs

Intercom Push Notification does not open the chat when cold start in SwiftUI

Hello everyone,I am facing an issue with Intercom Push Notification when it is a cold start (App is terminated, you receive a Push Notification and this notification will wake the App). While testing on Simulator that, if i am running my app from Xco

Alex TashaNew Participant

Deploy Fin

Rule slot competition issue

Hi Intercom community 👋We're mid-deployment of Fin and have run into two issues I'd love input on - both from the community and from Intercom's side.1.Rule slot competition - scaling concernWe've noticed that rules are not being consistently retrieve

611

1 day ago

R

Rajit TheodoreNew Participant

Analyze Fin

Submitted reviews should not appear as Unreviewed in All reviews

Please make the Monitors list view reflect the real review status. Right now, a conversation can be Submitted but still appear as Unreviewed in All reviews, which makes it hard to trust the list for what’s actually left to review.

CaraNew Participant

Workflows & Automations

Workflow Chat Trigger to specific countries but excludes others

Hi! We have two support teams in two different countries with a 14 hour 30 minute time difference and sometimes need to set up a workflow for our chats but have it only send to our customers in one region. (for example one country has a national holi

Kevin StevensNew Participant

Deploy Fin

CSAT Submission Window

We currently use Fin for Zendesk Messaging and have noticed that when using Fin CSAT, users have an unlimited window to submit their survey response even after a conversation has been “closed”. This results in users sometimes submitting responses ove

ZeeNew Participant

I'm trying to import an 8k+ leads list, but only ~3700 go thru. Anyone know how to fix this?

The leads are all accurateNo error is shown, just that 3700 have been added

sebigNew Participant

¿Cómo funciona un Sí o No Aleatorio y cuándo es útil?

Hola a todos. He estado explorando diferentes herramientas para tomar decisiones rápidas y me encontré con el concepto de si o no aleatorio. Estas herramientas generan respuestas al azar para ayudar a elegir entre opciones sencillas o simplemente aña

491

S

2 days ago

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