Intercom Community

6 hours ago

Customization for the Spotlight search bar widgetSubmitted

Aleksandr KislitsynNew Participant

The limited customization options for the Spotlight search bar widget make it difficult to fine-tune it on the website, which leads to user complaints (the option to “disable the widget” is not a viable solution). Suggestions:1. Add the ability to mo

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Custom Slack Message Text in Notify Slack StepSubmitted

7 hours ago

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Ebenezer.LaleyeIntercom Team

We use the SMS priority workflow to route urgent member contacts to Slack. We have different urgency types, such as member onsite and scan day, and would like to label them differently in Slack. At the moment the notification template is fixed, so we

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302

7 hours ago

Calendly Messenger Sheet fails with HTTP 400 on iOS SDK 19.8.2

Rock17New Participant

Mobile SDKs

Hi,We’re experiencing an issue with the Calendly integration inside the Intercom Messenger on iOS.The Calendly app is installed and configured in our Intercom workspace. The booking flow opens correctly and allows the user to select a date/time and e

432

8 hours ago

Enable users to view a public article in the Help Center while logged in, and via a direct link without being logged in, without having to duplicate the articleSubmitted

PaulineNew Participant

Enable users to view a public article in the Help Center while logged in, and via a direct link without being logged in, without having to duplicate the article→ Users : can view the article through the Help Center if they are connected→ Can also vie

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Correct ticket creation timestamp for tickets created through the Fin Slack agentSubmitted

9 hours ago

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Tine Saint-GhislainNew Participant

Currently, any ticket created through the Fin Slack agent will receive a “created_at” timestamp corresponding to when the first message was sent in a thread, instead of when the actual ticket was created in Fin.For example, our customer sent a messag

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9 hours ago

Pamela Van GasseActive User

API that creates a customer ticket linked to a back-office ticketSubmitted

We have a reusable workflow in place that can be called from within a customer ticket. This reusable workflow calls a data connector that creates a back-office ticket and sets some values.This way of working allows our 1LS agents to save some time as

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10 hours ago

Add a filter on the https://www.intercom.com/changes/en pageSubmitted

Ashok PNew Participant

All Intercom users may not interested in exploring all features listed on the https://www.intercom.com/changes/en page. A long scroll and visual search is cumbersome. Even with a CTRL + F search, pagination makes it very difficult to find a feature r

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11 hours ago

Enable users to view a public article in the Help Center while logged in, and via a direct link without being logged in, without having to duplicate the article

PaulineNew Participant

Knowledge Base

Enable users to view a public article in the Help Center while logged in, and via a direct link without being logged in, without having to duplicate the article→ Users : can view the article through the Help Center if they are connected→ Can also vie

152

6 hours ago

Calendly Messenger Sheet fails with HTTP 400 on iOS SDK 19.8.2

Rock17New Participant

Mobile SDKs

Hi,We’re experiencing an issue with the Calendly integration inside the Intercom Messenger on iOS.The Calendly app is installed and configured in our Intercom workspace. The booking flow opens correctly and allows the user to select a date/time and e

432

New public article structure

8 hours ago

aestandanteNew Participant

Knowledge Base

Is there anyone I can talk to about the new style or new structure of Intercom’s/Fin’s public articles? I noticed the left side bar and other things. Can we also do that with our public articles?

141

1 day ago

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Opensurvey team (Amber)New Participant

Localisation/Languages

Search query character limit on the modern template

The search bar on the modern Help Center template doesn't return results for queries under 3 characters. For example, searching "플랜" (plan) or "가격" (price) returns no results, while "플랜이" or "가격은" (the same root word with a particle attached) works f

131

Independent Outcome Verification

2 days ago

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Nicholas LiewfattNew Participant

Helpdesk

Column persistence

Hello! Since view columns are stored locally in the browser’s cache, and clearing the cache resets the view columns' data to default, I developed a Tampermonkey userscript for my team to preserve selected/ordered table columns per view. Yesterday and

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3 days ago

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Cameron BeriganNew Participant

Reporting

For teams doing this reconciliation today — is it entirely internal, or does anyone use an independent third party to verify a sample of Fin-reported resolutions against backend evidence?I’m especially curious where the Fin outcome has a commercial c

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3 days ago

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mangahiveNew Participant

Fin Tips from Expert Users

How Can I Improve Schema Markup on My Website?

Hi everyone, I’m working on improving the schema markup on my website, but I’m not sure if I’m using the right structured data for all of my pages. I’d like to know which schema types are most useful for content-focused websites and how to avoid comm

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7 days ago

self‑only performance view in Workforce

Phil LoughneyNew Participant

Workforce Management

self‑only performance view in Workforce (So an agent will only see their performance an not the whole team) - I believe this is in progress as per conversations with the Workforce team but just looking for an update.

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