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How Nuuly turned AI savings into higher pay for its support team

26 days ago

Fin Community

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7,183 Topics
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Jeremy HallNew Participant

Configure Slack Notification MessageSubmitted

As a Fintech, we sometimes have users send our support team PII or other sensitive data unprompted. Currently, our Slack integration also includes the user’s response when it notifies us that they responded to a conversation. Slack is not secure enou

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3 hours ago

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Judah FerstNew Participant

API & Webhooks

Intercom API / MCP bug

Connector bug for your reportSymptom: create_article and update_article fail with "This connector requires additional permissions. The user needs to reconnect it from connector settings." Reconnecting doesn't help, because it isn't a real permissions

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4 hours ago

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Briana M.New Participant

Reusable Fill-In Fields for Intercom MacrosSubmitted

Current experience:When creating a macro, fill-in fields must be created and named individually for each new macro, even when the same fields are commonly used across multiple macros.Requested feature:Add the ability to create and save a reusable lis

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4 hours ago

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Kevin FurlongEmployee

Fin Tips from the Intercom Team

How your team can use Copilot to work smarter, not harder

On the surface, it can seem that Copilot is a simple yet powerful tool that helps your team answer customers questions. But, it’s so much more than that!We've been using Intercom’s Copilot across our team and it's been a game-changer for us. If you'r

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5 hours ago

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TonyFNew Participant

Let macros populate the email Subject line, not just the bodySubmitted

Right now, macros in the Inbox composer only insert body content — the Subject line always has to be typed manually by the teammate before sending, even when a macro is being used for a very specific, repeatable scenario (e.g. a closure confirmation,

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7 hours ago

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MspinettoNew Participant

Intercom Community

Struggling to cancel our Fin subscription — has anyone else been through this?

We've had a difficult experience with Fin since the start. We never received any real onboarding or guidance, so we set everything up on our own.Later, our plan turned out to be too small, and we were billed roughly double in overage charges. We tri

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9 hours ago

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Laura CelentanoNew Participant

Expose duplicate-conversation detection as a filterable attribute/tagSubmitted

Problem:When Intercom's built-in duplicate-conversation detection identifies that a customer has another conversation with recent activity, it writes a system-generated internal note on the conversation. This signal is currently a dead end for automa

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12 hours ago

Rosemary StoneActive User

Dynamic content chunks - not obvious where the chunks are storedSubmitted

Currently, if I want to view or edit chunks of saved dynamic content, I need to go to Knowledge / Content / Create Content. To me this, is not logical. It would be better to have pre-saved content available in Knowledge / Sources OR Knowledge / Conte

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1 day ago

Rosemary StoneActive User

Dynamic content - make content visible when topic is closedSubmitted

At the moment, it is easy to see dynamic content block when the topic is in ‘edit’ mode. However, once the topic is closed, it just looks like any other text. A faint grey outline would fix this.

1

60

1 day ago

K

Kelley PembrokeNew Participant

Proactive Support

Subject Lines on Macros

Hello!Is there a way to create a “subject line” for macros? Seems only the email body can be created so I wanted to see if anyone knew if that was possible. Thank you so much, appreciate the help.

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K

1 day ago

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Judah FerstNew Participant

API & Webhooks

Intercom API / MCP bug

Connector bug for your reportSymptom: create_article and update_article fail with "This connector requires additional permissions. The user needs to reconnect it from connector settings." Reconnecting doesn't help, because it isn't a real permissions

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4 hours ago

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proseo2028New Participant

Connect with Fin Users

How are you handling SIM-registration questions in customer support?

For businesses that support mobile users, SIM registration can generate a surprising number of customer questions.Customers may ask things like: How do I check whether my SIM is registered? What information do I need for registration? What should

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3 days ago

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PaulineNew Participant

Knowledge Base

Enable users to view a public article in the Help Center while logged in, and via a direct link without being logged in, without having to duplicate the article

Enable users to view a public article in the Help Center while logged in, and via a direct link without being logged in, without having to duplicate the article→ Users : can view the article through the Help Center if they are connected→ Can also vie

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4 days ago

R

Rock17New Participant

Mobile SDKs

Calendly Messenger Sheet fails with HTTP 400 on iOS SDK 19.8.2

Hi,We’re experiencing an issue with the Calendly integration inside the Intercom Messenger on iOS.The Calendly app is installed and configured in our Intercom workspace. The booking flow opens correctly and allows the user to select a date/time and e

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4 days ago

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Opensurvey team (Amber)New Participant

Localisation/Languages

Search query character limit on the modern template

The search bar on the modern Help Center template doesn't return results for queries under 3 characters. For example, searching "플랜" (plan) or "가격" (price) returns no results, while "플랜이" or "가격은" (the same root word with a particle attached) works f

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6 days ago

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Nicholas LiewfattNew Participant

Helpdesk

Column persistence

Hello! Since view columns are stored locally in the browser’s cache, and clearing the cache resets the view columns' data to default, I developed a Tampermonkey userscript for my team to preserve selected/ordered table columns per view. Yesterday and

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7 days ago

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Cameron BeriganNew Participant

Reporting

Independent Outcome Verification

For teams doing this reconciliation today — is it entirely internal, or does anyone use an independent third party to verify a sample of Fin-reported resolutions against backend evidence?I’m especially curious where the Fin outcome has a commercial c

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7 days ago

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mangahiveNew Participant

Fin Tips from Expert Users

How Can I Improve Schema Markup on My Website?

Hi everyone, I’m working on improving the schema markup on my website, but I’m not sure if I’m using the right structured data for all of my pages. I’d like to know which schema types are most useful for content-focused websites and how to avoid comm

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11 days ago

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Phil LoughneyNew Participant

Workforce Management

self‑only performance view in Workforce

self‑only performance view in Workforce (So an agent will only see their performance an not the whole team) - I believe this is in progress as per conversations with the Workforce team but just looking for an update.

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13 days ago

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Jamie ForbesNew Participant

Settings, Security & Permissions

Does anyone else experience SPF issue with Outlook?

Getting intermittent hard bounces from Outlook/Microsoft recipients:```550 5.7.515 Access denied, sending domain HELP.HUEL.COM doesn't meet the required authentication level.SPF=Fail, DKIM=Pass, DMARC=Pass``` Setup: domain SPF managed via Sendmarc, m

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14 days ago

News & Updates

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News & Updates

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