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Brian MirNew Participant

Workflows & Automations

Data connector fields in workflows?

Hey all,Fin just let me know that data connector fields can’t really be used in a workflow- only through a procedure. I can run the data connector function through a workflow, but then I can’t actually access any of the fields that data connector fou

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B

1 day ago

Beth-AnnEmployee

Intercom for Automated Support

Enabling a culture of knowledge management in your team

Hey everyone, I’m Beth, Help Center Manager here at Intercom. Besides creating articles, one of the most important duties of managing a Help Center is making sure those articles are kept up-to-date and helpful. Our articles are not only used by our c

Constance TanNew Participant

Outbound

Set a date to pause / stop a series ahead of time

I’m using series to promote webinars / events. Such a series won’t be relevant after a specific date. I can set a date to stop a single email or post from being sent out, but not pause a series? Please provide this feature so that I don’t send outdat

182

1 day ago

K

Kiran RaoNew Participant

Mobile SDKs

Intercom SDK for Android, API 33 and NOTIFICATION permission

For an Android app that targets API 33 and that includes FCM for push notifications, what is the advice on requesting the NOTIFICATION permission?My usecase: We have a tab in our app that when pressed, calls Intercom.client().present(). While the use

md-bernyNew Participant

Mobile SDKs

Intercom present() method opens 2 message drawers on iOS when built using EAS

Hi guys, I recently integrated intercom in our app React Native app running Expo 54. @intercom/intercom-react-native (^9.6.3). I noticed whenever I build on EAS, calling present() or presentMessageComposer() opens two instances of the messenger botto

Declan CroftNew Participant

Reporting

Report on who actually missed a phone call (not just who answered)

Right now, the ‘Call missed by …’ detail only shows in the conversation event log (when enabled), but it can’t be used as a reporting dimension.Please add a reporting attribute so we can chart ‘missed by teammate’ and see how many calls each teammate

Kiran RaoNew Participant

Mobile SDKs

Android SDK: Is it required to login a user before calling presentContent?

With Intercom Android SDK, we call Intercom.initialize in the Application sub-class.We only login a user when they login to our app. On our login screen, we have a button that should open an intercom help article. We just call Intercom.client().prese

Kiran RaoNew Participant

Mobile SDKs

Where can I find the Javadocs for a specific version of the Intercom Android SDK?

The intercom-android Github repo includesSamples on how to use the Intercom Android SDK Changelog JavadocsHowever, the Javadocs seem to be very old (last updated 6 years ago). Is there a way to find the javadocs for a specific version of the SDK?

evanhalleybandNew Participant

API & Webhooks

Can I unassign admin from a ticket without removing the team assignment?

We have an integration that posts comments to tickets via POST /tickets/{ticket_id}/reply using an admin user. We've noticed that when the ticket is unassigned, Intercom auto-assigns it to our integration's admin. We'd like to undo this by setting as

Simon O'KeeffeNew Participant

Inbox

Best way to split a ticket for a follow on request

In the instance where you have resolved a clients original question, and they reopen the ticket after a number of days/weeks with an unrelated query, what is the most efficient way (least number of clicks/typing) to take their latest query and have t

Brian MirNew Participant

Workflows & Automations

Data connector fields in workflows?

Hey all,Fin just let me know that data connector fields can’t really be used in a workflow- only through a procedure. I can run the data connector function through a workflow, but then I can’t actually access any of the fields that data connector fou

md-bernyNew Participant

Mobile SDKs

Intercom present() method opens 2 message drawers on iOS when built using EAS

Hi guys, I recently integrated intercom in our app React Native app running Expo 54. @intercom/intercom-react-native (^9.6.3). I noticed whenever I build on EAS, calling present() or presentMessageComposer() opens two instances of the messenger botto

Kiran RaoNew Participant

Mobile SDKs

Android SDK: Is it required to login a user before calling presentContent?

With Intercom Android SDK, we call Intercom.initialize in the Application sub-class.We only login a user when they login to our app. On our login screen, we have a button that should open an intercom help article. We just call Intercom.client().prese

Kiran RaoNew Participant

Mobile SDKs

Where can I find the Javadocs for a specific version of the Intercom Android SDK?

The intercom-android Github repo includesSamples on how to use the Intercom Android SDK Changelog JavadocsHowever, the Javadocs seem to be very old (last updated 6 years ago). Is there a way to find the javadocs for a specific version of the SDK?

evanhalleybandNew Participant

API & Webhooks

Can I unassign admin from a ticket without removing the team assignment?

We have an integration that posts comments to tickets via POST /tickets/{ticket_id}/reply using an admin user. We've noticed that when the ticket is unassigned, Intercom auto-assigns it to our integration's admin. We'd like to undo this by setting as

Simon O'KeeffeNew Participant

Inbox

Best way to split a ticket for a follow on request

In the instance where you have resolved a clients original question, and they reopen the ticket after a number of days/weeks with an unrelated query, what is the most efficient way (least number of clicks/typing) to take their latest query and have t

Katee SafferConnector

Analyze Fin

How are you using Monitors and Scorecards?

Curious how others are approaching Monitors and scorecards in Intercom since the release. What types of conversations are you flagging? How are you structuring your scorecards? What criteria are you using to evaluate performance? How are you using th

Waldine PardieuNew Participant

Workflows & Automations

Sound/ Ringtone

Hello team,Do Intercom have to option to change the sound for the ring when receiving the phone calls?Thank you

William PowellNew Participant

API & Webhooks

Send Message Without conversation being set to "Waiting on Customer" state

We are sending messages using Intercom’s REST API and after completing a task on our platform side, we would like to inform the customer that:“The team will get back to you on this. Our usual reply time is 1 day. You'll get replies here and to email@

Rosa MNew Participant

Apps & Integrations

Handling Empty Datetime Variable in Custom Action to Prevent Failure

I’m using a Custom Action with some Datetime elements.Whenever I have empty element I send the response back to Intercom using something like this:"0000-00-00T00:00:00+04:00",When I test the Custom Action, the “Test response” brings back exactly this

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5 days ago

News & Updates

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