Fin Community

Preserve and restore conversation ownership after Fin AI Agent involvementSubmitted

1 hour ago

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Ed MorrellNew Participant

When a human agent takes ownership of a case, particularly for complex, multi-step issues like repair bookings or courier collections, and Fin subsequently handles part of that conversation (e.g. answering a status update, running a procedure), there

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271

Automatic Away Mode for Teams/Inboxes or for individual usersSubmitted

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ClarkNew Participant

Our Support, Sales, Onboarding and Billing teams all use Intercom so we have different set ups and way of working for each team. For our Support team, being able to use Assignments with Automatic Away Mode is really important so conversations don’t k

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50

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Intercom + Jira sync: Attachments not transferring during Jira ticket creation via Jira for Tickets app

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NikolaiUtorgNew Participant

Apps & Integrations

Hello team, We are setting up automatic bug report creation in Jira directly from Intercom using the official Jira for Tickets app with custom automation (Workflows). We would like to achieve this using only Intercom’s built-in tools, without relying

221

Customizable notification positioning and per-user notification controlsSubmitted

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mparker000New Participant

We would like to request greater flexibility for configuring Intercom message notifications within web applications.Intercom notifications can appear in fixed areas of the screen, such as the lower-right corner. Depending on the application layout, t

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Allow editing Document360 categories after initial sync

Arunkumar KumaresanNew Participant

Knowledge Base

Currently, when a Document360 source is created in Fin AI Agent, the categories to sync must be selected during the initial setup. After the sync is created, the Reconfigure screen only allows updating the API token and hosting region, and it does no

40

7 hours ago

Customize wording of reply notification emailSubmitted

Alissa BazsaliNew Participant

We’d like to be able to customize the wording of the email that is sent to notify customers when we reply to their conversation. I don’t mean we want each email to be unique, I mean we’d like to use our own template rather than the one provided by In

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10 hours ago

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Daniel MehrenNew Participant

Allow Follow-Up for closed conversations & ticketsSubmitted

It would be great to have a "follow up” option that allows our customers to easily include any information from previously closed tickets. At the moment it is only possible to reopen the closed conversation (which should not happen due to SLA complia

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10 hours ago

Custom “new conversation after X days” for Facebook MessengerSubmitted

Asim AliNew Participant

Right now, Facebook Messenger conversations automatically become new after a fixed 5‑day period when a conversation is closed.It would be really helpful if this delay could be configurable per workspace, similar to how it works for email.Use case:Sup

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Set a Time Limit for FIN CSAT SurveysSubmitted

15 hours ago

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Eloisa ManaladNew Participant

Allow admins to set a time limit for how long customers can submit a CSAT rating after a conversation handled entirely by FIN.Currently, customers can still rate conversations several months after they took place, which can result in feedback that no

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100

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19 hours ago

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NikolaiUtorgNew Participant

Apps & Integrations

Intercom + Jira sync: Attachments not transferring during Jira ticket creation via Jira for Tickets app

Hello team, We are setting up automatic bug report creation in Jira directly from Intercom using the official Jira for Tickets app with custom automation (Workflows). We would like to achieve this using only Intercom’s built-in tools, without relying

221

Allow editing Document360 categories after initial sync

Arunkumar KumaresanNew Participant

Knowledge Base

Currently, when a Document360 source is created in Fin AI Agent, the categories to sync must be selected during the initial setup. After the sync is created, the Reconfigure screen only allows updating the API token and hosting region, and it does no

40

7 hours ago

The MagicLight Ai Invitation code is f1m2zyhp4

habibiNew Participant

Train Fin

If you are looking to skip the waitlists and dive straight into high-quality, long-form video generation, the MagicLight Ai Invitation code is f1m2zyhp4. The digital landscape is flooded with new artificial intelligence tools every week, but finding

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22 hours ago

The Best Carrd Referral Code is CZ949RFW

habibiNew Participant

Analyze Fin

The most reliable, active Carrd Referral Code is CZ949RFW, and using it at checkout is your secret weapon for unlocking premium features on the internet's most efficient website builder.If you are tired of bloated, overly complicated web platforms th

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22 hours ago

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jahirrayhanNew Participant

Welcome Party

Hello From Bangladesh

Hi everyone, it's Jahir from Analysis Vault. Over the years, I've realized that one of the best ways to deepen my own learning is by giving back to the community. I'm not here to pitch any services—just wanted to say a quick hello and let you know I

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1 day ago