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28 days ago

Fin Community

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18,256 Replies
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Categories

G

GemmaBNew Participant

Minimise button on chatSubmitted

Customers would like to be able to minimise the chat while working or be able to move it so they can still continue to work. Currently the only way to do this is to click the back button then the cross to minimise, very clunky.

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10

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1 hour ago

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RossBurrowNew Participant

Quicker way to add a link to an article from the inbox/message composerSubmitted

Sorry if this has already been suggested, it is similar to this request, but slightly different. When composing a message, sometimes its best to add a link to the article in our help centre instead of inserting the article. Currenty, from the inbox o

3

211

J

3 hours ago

Nick ReshatoffNew Participant

Turn off Fin for single conversation/ticketSubmitted

Please allow us the ability to toggle off Fin replies for a specific ticket where we do not want Fin to be a part of the conversation.

1

40

4 hours ago

E

Eric PluskotaNew Participant

Messenger

AI Emphasised article sections

What I want is that when we write an article and we need to make sure a specific section is always highlighted/referenced by AI, we can indicate thisEx: certain actions are only possible if the client is working with a specific partner

141

4 hours ago

K

Kelvin TamNew Participant

Dataset Export - preset columnsSubmitted

I understand that we can set up regular reports, but for more one off exports, where we know most of the preselected columns won’t be used, it would be good if we can save column settings instead of manually selecting and unselecting each column.

6

1135

V

6 hours ago

T

Taylor ZormanNew Participant

Include Intercom conversation link in Slack side conversation messagesSubmitted

ProblemWhen a side conversation is started in Slack, there’s no direct link back to the originating Intercom conversation. Teammates in Slack can’t easily jump into Intercom for full context or to take action.Proposed solutionAutomatically include a

2

865

7 hours ago

L

LukaPNew Participant

Mark conversations as unreadSubmitted

A person from customer should imo be able to mark a conversation as unread, even if they are not tagged in the convo

13

1835

R

7 hours ago

E

Eric PluskotaNew Participant

Make FIN always reference specific sections from articleSubmitted

Product idea: "Always Surface" markers for AI-highlighted article sectionsThe problemWhen AI assistants answer questions from articles, they pick which parts of the content to use. Authors have no control over this. A critical section (a warning, a p

3

90

E

7 hours ago

L

Luis CarrascoConnector

Setting Brands in the workflowsSubmitted

Brands can only be associated with email addresses or URLs, but what about if you know someone is contacting you in your general help center, about a specific brand, and you want to set that brand for that messenger conversation? At the moment is not

28

2125

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8 hours ago

D

Dahlia De DeynNew Participant

Allow End-Users to Customize/Rename Chat TitlesSubmitted

We would like to request a feature that allows end-users (our clients) to edit and customize the titles of their support conversations in the Intercom Messenger interface.

1

30

D

8 hours ago

E

Eric PluskotaNew Participant

Messenger

AI Emphasised article sections

What I want is that when we write an article and we need to make sure a specific section is always highlighted/referenced by AI, we can indicate thisEx: certain actions are only possible if the client is working with a specific partner

141

4 hours ago

Tonje Ness MeinhardtActive User

Phone

Prevent callback option for anonymous callers

When a caller has a hidden/private number, Intercom Phone cannot receive the caller ID and therefore has no phone number available for a callback.Today, these callers can still be presented with the option to request a callback, even though the callb

41

10 hours ago

C

Cameron BeriganNew Participant

Reporting

Independent Outcome Verification

For teams doing this reconciliation today — is it entirely internal, or does anyone use an independent third party to verify a sample of Fin-reported resolutions against backend evidence?I’m especially curious where the Fin outcome has a commercial c

341

R

1 day ago

M

Michael ThompsonNew Participant

Messenger

Intercom Messenger widget freezing inside mobile webviews for media editing resources

We recently integrated the Intercom Messenger widget on our support portal at cepcutapk.com to assist visitors with troubleshooting guides and template downloads. However, several mobile visitors browsing through our tutorials for capcut video projec

100

M

1 day ago

J

Judah FerstNew Participant

API & Webhooks

Intercom API / MCP bug

Connector bug for your reportSymptom: create_article and update_article fail with "This connector requires additional permissions. The user needs to reconnect it from connector settings." Reconnecting doesn't help, because it isn't a real permissions

80

J

2 days ago

P

PaulineNew Participant

Knowledge Base

Enable users to view a public article in the Help Center while logged in, and via a direct link without being logged in, without having to duplicate the article

Enable users to view a public article in the Help Center while logged in, and via a direct link without being logged in, without having to duplicate the article→ Users : can view the article through the Help Center if they are connected→ Can also vie

572

P

6 days ago

R

Rock17New Participant

Mobile SDKs

Calendly Messenger Sheet fails with HTTP 400 on iOS SDK 19.8.2

Hi,We’re experiencing an issue with the Calendly integration inside the Intercom Messenger on iOS.The Calendly app is installed and configured in our Intercom workspace. The booking flow opens correctly and allows the user to select a date/time and e

612

TonyFNew Participant

Option to send replies with Enter in the Inbox composer (Shift+Enter for a new line)

We run a busy support operation where most contact is by chat. Our agents would like the option to send a reply by pressing Enter, without clicking the Send button or using a two-key shortcut.Today, pressing Enter in the Inbox composer adds a new lin

20

T

6 days ago

O

Opensurvey team (Amber)New Participant

Localisation/Languages

Search query character limit on the modern template

The search bar on the modern Help Center template doesn't return results for queries under 3 characters. For example, searching "플랜" (plan) or "가격" (price) returns no results, while "플랜이" or "가격은" (the same root word with a particle attached) works f

251

R

8 days ago

N

Nicholas LiewfattNew Participant

Helpdesk

Column persistence

Hello! Since view columns are stored locally in the browser’s cache, and clearing the cache resets the view columns' data to default, I developed a Tampermonkey userscript for my team to preserve selected/ordered table columns per view. Yesterday and

1023

N

9 days ago

News & Updates

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