Fin Community

Mentions triggering on editsSubmitted

AleksandarMNew Participant

Problem:@mentions are triggered when a note is created. If we later edit an existing note, the content is simply updated in place. The original posting event (when mentions are processed) doesn’t run again. Because of that, adding a new @mention duri

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It would be great to be able to re-order custom attributes in the 'Details' box on a Contact page.Archived

8 hours ago

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User1968New Participant

It would be great to be able to re-order custom attributes in the 'Details' box on a Contact page. At the moment the details attributes are listed in a random order. Being able to order and group them would be a huge win in terms of ease of u

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16 hours ago

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Julian BurkeNew Participant

Feature Request | Minimum call duration timer to trigger outbound call surveysSubmitted

The Problem: Currently, when our team makes outbound calls that go to voicemail, the automated survey script plays at the end of the voicemail message.The Solution: We would love a feature that lets us set a minimum duration timer for outbound calls

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17 hours ago

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miamNew Participant

Export Monitor ReviewsSubmitted

Situation: We need to create a feedback file or ticket for each agent on a monthly basis that includes all review information.Current Challenges: We currently lack filtering options for agents to check their reviews in the "Reviews Received" section.

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18 hours ago

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Ivan TikhomirovNew Participant

Emit og:site_name from the Help Center display nameSubmitted

Help Center pages have og:title, og:description and og:image, but no og:site_name.Apps like Telegram then fall back to the domain and capitalise it, so our help.1inch.com links show "1Inch" while our brand is lowercase "1inch". Custom HTML is not sup

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19 hours ago

How to capture FIN AI response text in Workflows for SendGrid email forwarding?

Adrian VargasNew Participant

Workflows

We connected a POST API to SendGrid within our email workflow to capture FIN's response to users and store it as audit evidence in forwarded emails. However, we haven't found any parameter or attribute that exposes FIN's response text.Is there a way

141

22 hours ago

Intercom + Jira sync: Attachments not transferring during Jira ticket creation via Jira for Tickets app

NikolaiUtorgNew Participant

Apps & Integrations

Hello team, We are setting up automatic bug report creation in Jira directly from Intercom using the official Jira for Tickets app with custom automation (Workflows). We would like to achieve this using only Intercom’s built-in tools, without relying

140

Add ticket state filtering to the customer-facing "Tickets" list in MessengerSubmitted

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René Skov PetersenNew Participant

Hi,Customers who contact us through the Messenger can view their tickets under "Tickets". Right now the list shows every ticket regardless of state, sorted newest-first. That means a customer following up on a long-running ticket may have to scroll a

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Collapse Conversation Detail PaneSubmitted

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Edrich ChingNew Participant

Allow collapse of Conversation Detail Pane to expand the conversation window so there’s more space to write responses.

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How to capture FIN AI response text in Workflows for SendGrid email forwarding?

Adrian VargasNew Participant

Workflows

We connected a POST API to SendGrid within our email workflow to capture FIN's response to users and store it as audit evidence in forwarded emails. However, we haven't found any parameter or attribute that exposes FIN's response text.Is there a way

141

22 hours ago

Intercom + Jira sync: Attachments not transferring during Jira ticket creation via Jira for Tickets app

NikolaiUtorgNew Participant

Apps & Integrations

Hello team, We are setting up automatic bug report creation in Jira directly from Intercom using the official Jira for Tickets app with custom automation (Workflows). We would like to achieve this using only Intercom’s built-in tools, without relying

140

Can bot/app replies in a Slack side conversation sync back to Intercom?

joshuatellerNew Participant

Messenger

Sharing how we're using Slack side conversations, plus one problem I'm hoping someone can confirm or work around.What we've builtOur technical support team has a private internal Slack channel with an always-on AI agent sitting in it (built on Claude

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Sonalika Worldtrac 90 Price, 90 HP, Specs & Features

khetigaadi45New Participant

Intercom Community

Sonalika Worldtrac 90 is a 90 HP tractor designed for demanding agricultural applications and multipurpose farm operations. This 2WD tractor is equipped with a powerful engine and a 4-cylinder configuration as listed on the KhetiGaadi model page. It

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2 days ago

Tips, Tricks and Workarounds

khetigaadi45New Participant

Sonalika GT-26 4WD Price, 26 HP, Specs & Features

Sonalika GT-26 4WD is a 26 HP compact tractor designed for different farming applications. This 4WD model comes with a 3-cylinder engine and is suitable for activities such as ploughing, spraying, cultivation, rotation, and threshing. It is also posi

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2 days ago

Tips, Tricks and Workarounds

khetigaadi45New Participant

Sonalika Tiger & Mini Tractor Models | Price & Specs

The Sonalika range includes tractors designed for different agricultural applications, from regular fieldwork to specialised farming requirements. Sonalika Tiger models are among the options available for farmers looking for suitable power and perfor

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Connect a WhatsApp number to Intercom if it's already connected to FRESHCHAT/FRESHDESK

2 days ago

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Gustavo A. SantaNew Participant

Test Fin

I'm evaluating Intercom because I'm thinking of switching from Freshworks (Freshdesk+Freshchat).My WhatsApp number is linked to Freshworks. If I switch to Intercom, can I unlink it and link it to Intercom instead? Gustavo

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3 days ago

ConorSuper User ✨

Fin Tips from Expert Users

Operator Won't One-Shot Your Fin Procedure. Do This Instead (Support Stack E18)

New Support Stack episode: I sat down with @Brian Branca , AI Conversation Designer at Fin, on when a Fin Procedure is actually the right tool (vs when your knowledge base should have handled it instead).A customer told Brian's team they'd hit a rea

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9 days ago

Nicholas LiewfattNew Participant

Helpdesk

Column persistence

Hello! Since view columns are stored locally in the browser’s cache, and clearing the cache resets the view columns' data to default, I developed a Tampermonkey userscript for my team to preserve selected/ordered table columns per view. Yesterday and

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11 days ago

Unassigned calls unable to pick-up

NickvanVlietConnector

Helpdesk

We've had multiple instances now that calls come in (get added to a team) but no-one can pick-up the call. Is configured, and we see a button in the conversation, but when we click on it nothing happens. Has anyone else experience this?

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