Fin Community

Last topic of a customerSubmitted

FelixKNew Participant

Hej,I want to extract the topic of the last conversation a user had.Best,Felix

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12 minutes ago

Send WhatsApp templates via the mobile appSubmitted

fatiaNew Participant

The mobile app needs to support sending WhatsApp templates. This is highly important because inbound conversations over the weekend get stuck with no response as on call teams cannot send templates to those closed WhatsApp windows.

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Auto-assign tickets upon side conversation creationSubmitted

1 hour ago

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Ditte KoustrupNew Participant

It would be incredibly helpful if a ticket were automatically assigned to an agent the moment they initiate a side conversation.Our team relies heavily on side conversations, but currently, if an agent creates one without taking any other action, the

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1 hour ago

We stop Fin AI after spending $12,000.

Benjamin RodriguezNew Participant

Deploy Fin

We’re going to stop using Fin AI. It’s a shame because the product itself is really good, but the pricing isn’t suited to marketplace business models like ours.With margins of around €1 per user per month (incl. VAT) and high volumes, the cost quickl

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Drag and drop recipients between To, Cc, and Bcc fieldsSubmitted

6 hours ago

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Clément JamardNew Participant

It would be incredibly useful if Intercom allowed agents to drag and drop recipients between the To, Cc, and Bcc fields when composing an email reply.Today, moving a recipient from one field to another requires removing them, searching for their emai

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Email History Thread in Rest API

9 hours ago

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William PowellNew Participant

API & Webhooks

I’m working on an email reply automation tool using the Intercom REST API. I’m trying to retrieve the email history — the quoted text that appears collapsed behind the three dots (“…”) when a customer replies to an outbound email we’ve sent them. Thr

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10 hours ago

Improvement Suggestion — Adding Sector as a Criterion for Audience RulesSubmitted

Bryan M.New Participant

Support Operations

Make fonts BIGGER

Hi Team, It’s great that there’s a dark mode but for folks with visual impairment we can’t read all the tiny font’s y’all use. It would be so great if we had the ability that increas fonts size. Thanks!

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11 hours ago

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Thales LopesNew Participant

I’d like to report a potential improvement regarding the Audience configuration.Recently, we expanded the operation to other products. Given this scenario, managing the materials now requires more robust audience rules to prevent content related to o

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ParveshConnector

What happens when Fin gives a customer the wrong answer but nobody notices?

We've all spent time improving Fin's knowledge, testing answers and looking at resolution rates.But I'm curious about what happens after Fin actually sends the answer.Say Fin tells a customer:“Yes, you can get a full refund.”…but your actual policy d

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16 hours ago

Bryan M.New Participant

Support Operations

Make fonts BIGGER

Hi Team, It’s great that there’s a dark mode but for folks with visual impairment we can’t read all the tiny font’s y’all use. It would be so great if we had the ability that increas fonts size. Thanks!

221

11 hours ago

How to practice workflows and other options when unemployed? Is there a way to have a free sandbox account?

mollycaseNew Participant

Intercom Community

Hey folks, I was laid off earlier this year. I want to keep my Fin skills current, but I can’t find any information about a free sandbox account. I see there is a 14 day trial, but I’d have to keep setting up a new workspace every two weeks and that

91

19 hours ago

Looking for a Good Spin the Wheel Tool

metipaNew Participant

Knowledge Base

Hello everyone.I’m looking for a simple and reliable way to use a spin-the-wheel game for group activities, classroom decisions, giveaways, and just for fun.I’ve seen several online tools, but I’m not sure which ones are worth using. Ideally, I want

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