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Customer Service Transformation Report 2026

1 month ago

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Andrew KesslerNew Participant

Apps & Integrations

MCP for Europe

I see that there is an MCP available for US accounts, any idea when will that be available for Europe?

PawpTeamNew Participant

Workflows & Automations

Major gaps and limitations with Intercom MCP

Hi, Sending some feedback on the MCP integration from a developer use case perspective. We've ran into some major gaps/roadblocks when using the MCP: 1. Expose created_at filtering in search_conversations. The underlying API supports date filtering b

Katee SafferNew Participant

Apps & Integrations

Handling multiple subscriptions with the Stripe integration

We’re looking for insight from companies that manage multiple subscriptions per customer in Stripe.In our case, each account has three separate subscriptions: Base plan Email plan Teams plan Each of these also has multiple plan levels, and every

323

5 hours ago

G

gayuraghav350New Participant

Tips, Tricks and Workarounds

How to Optimize Intercom Workflows for a Small Team?

We are a small team looking to maximize our efficiency with Intercom. We want to streamline our customer support and communication processes, but we're cautious about over complicating things with too many features. Find Out What are the best ways to

ahasfcNew Participant

Intercom Community

RTA Fine Check in UAE 2026

RTA Fine Check is an online service that helps drivers in Dubai and the UAE easily view, verify, and pay their traffic fines. Managed by the Roads and Transport Authority (RTA), this service makes it simple to track fines like speeding tickets or par

Rogier LommersNew Participant

Knowledge

All links in "header" have _blank as target and "rel=noopener noreferrer" attributes, why?

We are using the Intercom helpcenter and in the “header” section of the helpcenter, we added a link to a place where customers can login. Aim is that after a succesful login, the visitor creates conversations in the messenger as authenticated (JWT) u

El CapiNew Participant

Apps & Integrations

Is it possible to give access to the articles to Claude?

The Claude integration has access just to the conversations. It will be good to give access also to the Help Center and The Articles and help us to improve the content.

Shayla CNew Participant

Inbox

Handling conversations that become unsnoozed while a teammate is out of office

When teammates are out of office (planned or unexpectedly), how are you handling their conversations that become unsnoozed? We use the Reassign Replies option to handle customer that reply to conversations assigned to an OOO teammate, but we’re strug

604

2 days ago

M

ManuelNew Participant

Inbox

Question Regarding 2-Way Text & SMS

Hi there, We’re currently using DialPad, but we’re interested in moving over to Intercom. We like the UI difference, and the ease of usage throughout the app. However, I noticed when I text the number I call, it doesn’t send a text message to the “ti

RobertYoungNew Participant

Intercom Community

How to Export Intercom Data to Google BigQuery?

We’re trying to export Intercom data to Google BigQuery to run more advanced analytics. Right now, we can only view basic reports in Intercom, but we want to analyze conversation trends, response times, and customer behavior alongside other data in B

6514

3 days ago

A

Andrew KesslerNew Participant

Apps & Integrations

MCP for Europe

I see that there is an MCP available for US accounts, any idea when will that be available for Europe?

PawpTeamNew Participant

Workflows & Automations

Major gaps and limitations with Intercom MCP

Hi, Sending some feedback on the MCP integration from a developer use case perspective. We've ran into some major gaps/roadblocks when using the MCP: 1. Expose created_at filtering in search_conversations. The underlying API supports date filtering b

Katee SafferNew Participant

Apps & Integrations

Handling multiple subscriptions with the Stripe integration

We’re looking for insight from companies that manage multiple subscriptions per customer in Stripe.In our case, each account has three separate subscriptions: Base plan Email plan Teams plan Each of these also has multiple plan levels, and every

323

5 hours ago

G

gayuraghav350New Participant

Tips, Tricks and Workarounds

How to Optimize Intercom Workflows for a Small Team?

We are a small team looking to maximize our efficiency with Intercom. We want to streamline our customer support and communication processes, but we're cautious about over complicating things with too many features. Find Out What are the best ways to

ahasfcNew Participant

Intercom Community

RTA Fine Check in UAE 2026

RTA Fine Check is an online service that helps drivers in Dubai and the UAE easily view, verify, and pay their traffic fines. Managed by the Roads and Transport Authority (RTA), this service makes it simple to track fines like speeding tickets or par

Rogier LommersNew Participant

Knowledge

All links in "header" have _blank as target and "rel=noopener noreferrer" attributes, why?

We are using the Intercom helpcenter and in the “header” section of the helpcenter, we added a link to a place where customers can login. Aim is that after a succesful login, the visitor creates conversations in the messenger as authenticated (JWT) u

Shayla CNew Participant

Inbox

Handling conversations that become unsnoozed while a teammate is out of office

When teammates are out of office (planned or unexpectedly), how are you handling their conversations that become unsnoozed? We use the Reassign Replies option to handle customer that reply to conversations assigned to an OOO teammate, but we’re strug

604

2 days ago

Alex PetroiuNew Participant

Train Fin

Automating Carrier Claims Workflow with Fin AI

Hi everyone 👋We’re currently exploring how to automate our carrier loss/damage claims workflow using Fin AI and would really value input from anyone who has implemented something similar.ContextWe manage parcel claims (e.g. Royal Mail and other carri

351

3 days ago

K

Kevin StevensNew Participant

Deploy Fin

Blank Widget Experience

We are currently attempting to test deployment of Fin for Zendesk Messaging and are encountering some issues where the Zendesk messaging widget is blank. We have tried multiple audience configurations with no luck.Why is the widget blank despite seem

antebanteNew Participant

API & Webhooks

Will my API token reset when changing email address?

Hi!One of our customers uses Intercom, and in order to create a pipeline between our backend and their order processing workflow, we created an API account in Intercom which we set to our company’s email. The customer now wants to have full control o

201

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3 days ago

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