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7 days ago

Fin Community

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NikolaiUtorgNew Participant

Apps & Integrations

Intercom + Jira sync: Attachments not transferring during Jira ticket creation via Jira for Tickets app

Hello team, We are setting up automatic bug report creation in Jira directly from Intercom using the official Jira for Tickets app with custom automation (Workflows). We would like to achieve this using only Intercom’s built-in tools, without relying

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30 minutes ago

R

René Skov PetersenNew Participant

Add ticket state filtering to the customer-facing "Tickets" list in MessengerSubmitted

Hi,Customers who contact us through the Messenger can view their tickets under "Tickets". Right now the list shows every ticket regardless of state, sorted newest-first. That means a customer following up on a long-running ticket may have to scroll a

1

20

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1 hour ago

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Edrich ChingNew Participant

Collapse Conversation Detail PaneSubmitted

Allow collapse of Conversation Detail Pane to expand the conversation window so there’s more space to write responses.

1

20

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5 hours ago

Adam WardenInnovator ✨

Including phone as a channel for teammate has been unresponsive workflowsSubmitted

We are using one Teammate has been unresponsive workflow that sends an internal note to unresponsive teammates. The issue is that there isn't an option for phone. I'd like to be able to send an internal note in the phone conversation if they're unres

1

30

10 hours ago

joshuatellerNew Participant

Messenger

Can bot/app replies in a Slack side conversation sync back to Intercom?

Sharing how we're using Slack side conversations, plus one problem I'm hoping someone can confirm or work around.What we've builtOur technical support team has a private internal Slack channel with an always-on AI agent sitting in it (built on Claude

62

13 hours ago

A

Alicia FerreiraNew Participant

Allow tabs within one Intercom instance to have easier access to view multiple ticketsSubmitted

We need the ability to easily flip between tickets within the same Intercom browser instance without losing the ticket we’re working on- essentially having multiple tickets opened up at once. At this time, the only option is to open multiple browser

21

662

ParveshConnector

What happens when Fin gives a customer the wrong answer but nobody notices?

We've all spent time improving Fin's knowledge, testing answers and looking at resolution rates.But I'm curious about what happens after Fin actually sends the answer.Say Fin tells a customer:“Yes, you can get a full refund.”…but your actual policy d

173

P

14 hours ago

A

Adrian VargasNew Participant

Workflows

How to capture FIN AI response text in Workflows for SendGrid email forwarding?

We connected a POST API to SendGrid within our email workflow to capture FIN's response to users and store it as audit evidence in forwarded emails. However, we haven't found any parameter or attribute that exposes FIN's response text.Is there a way

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A

14 hours ago

B

Bradley CoyleNew Participant

Feature Request: Attribute Handle Time to the Interval Work OccursSubmitted

Request:Create a new metric with adjusted conversation handle time based on the interval in which the work is actually performed, rather than the interval in which the conversation was originally created.Business Impact:Today, handle time is tied to

5

110

ParveshConnector

How are you monitoring what Fin tells your customers?

Hey everyone 👋As Fin handles more customer conversations, I'm curious how teams are checking the actual responses being sent to customers.Not just whether Fin resolved the conversation but whether the response itself could create a problem.For exampl

191

J

18 hours ago

N

NikolaiUtorgNew Participant

Apps & Integrations

Intercom + Jira sync: Attachments not transferring during Jira ticket creation via Jira for Tickets app

Hello team, We are setting up automatic bug report creation in Jira directly from Intercom using the official Jira for Tickets app with custom automation (Workflows). We would like to achieve this using only Intercom’s built-in tools, without relying

30

N

30 minutes ago

joshuatellerNew Participant

Messenger

Can bot/app replies in a Slack side conversation sync back to Intercom?

Sharing how we're using Slack side conversations, plus one problem I'm hoping someone can confirm or work around.What we've builtOur technical support team has a private internal Slack channel with an always-on AI agent sitting in it (built on Claude

62

13 hours ago

A

Adrian VargasNew Participant

Workflows

How to capture FIN AI response text in Workflows for SendGrid email forwarding?

We connected a POST API to SendGrid within our email workflow to capture FIN's response to users and store it as audit evidence in forwarded emails. However, we haven't found any parameter or attribute that exposes FIN's response text.Is there a way

30

A

14 hours ago

K

khetigaadi45New Participant

Intercom Community

Sonalika Worldtrac 90 Price, 90 HP, Specs & Features

Sonalika Worldtrac 90 is a 90 HP tractor designed for demanding agricultural applications and multipurpose farm operations. This 2WD tractor is equipped with a powerful engine and a 4-cylinder configuration as listed on the KhetiGaadi model page. It

40

K

1 day ago

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khetigaadi45New Participant

Tips, Tricks and Workarounds

Sonalika GT-26 4WD Price, 26 HP, Specs & Features

Sonalika GT-26 4WD is a 26 HP compact tractor designed for different farming applications. This 4WD model comes with a 3-cylinder engine and is suitable for activities such as ploughing, spraying, cultivation, rotation, and threshing. It is also posi

50

K

1 day ago

K

khetigaadi45New Participant

Tips, Tricks and Workarounds

Sonalika Tiger & Mini Tractor Models | Price & Specs

The Sonalika range includes tractors designed for different agricultural applications, from regular fieldwork to specialised farming requirements. Sonalika Tiger models are among the options available for farmers looking for suitable power and perfor

80

K

1 day ago

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Gustavo A. SantaNew Participant

Test Fin

Connect a WhatsApp number to Intercom if it's already connected to FRESHCHAT/FRESHDESK

I'm evaluating Intercom because I'm thinking of switching from Freshworks (Freshdesk+Freshchat).My WhatsApp number is linked to Freshworks. If I switch to Intercom, can I unlink it and link it to Intercom instead? Gustavo

222

2 days ago

ConorSuper User ✨

Fin Tips from Expert Users

Operator Won't One-Shot Your Fin Procedure. Do This Instead (Support Stack E18)

New Support Stack episode: I sat down with @Brian Branca , AI Conversation Designer at Fin, on when a Fin Procedure is actually the right tool (vs when your knowledge base should have handled it instead).A customer told Brian's team they'd hit a rea

520

8 days ago

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Nicholas LiewfattNew Participant

Helpdesk

Column persistence

Hello! Since view columns are stored locally in the browser’s cache, and clearing the cache resets the view columns' data to default, I developed a Tampermonkey userscript for my team to preserve selected/ordered table columns per view. Yesterday and

481

10 days ago

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NickvanVlietConnector

Helpdesk

Unassigned calls unable to pick-up

We've had multiple instances now that calls come in (get added to a team) but no-one can pick-up the call. Is configured, and we see a button in the conversation, but when we click on it nothing happens. Has anyone else experience this?

952

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14 days ago

News & Updates

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News & Updates

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