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How Nuuly turned AI savings into higher pay for its support team

6 days ago

Fin Community

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Teem DropNew Participant

Extend expiry time for images uploaded in Messenger conversationsSubmitted

Currently, images uploaded within Intercom Messenger conversations only have a 30-minute signed URL lifetime. After 30 minutes, the image links return 404 errors and show "Image unavailable".This creates two critical business pain points for our supp

1

10

NuritInnovator ✨

Image resizingSubmitted

It would be great to have the ability to resize images in macros and the reply box.

12

966

Gretter LaraNew Participant

Chat composer spacing adjustment after submissionSubmitted

Currently when you add extra blank lines before sending a message, Intercom doesn’t automatically remove them. So if you press Enter several times and leave those lines empty, they will still appear in the chat after you submit the message.The compos

1

40

CJ KruegerNew Participant

Workflow Trigger - Inbox AssignmentSubmitted

The “If teammate changes the conversation team assignment” workflow trigger only works team assignment changes on conversations. It will be ignored if a teammate is assigned or if used with tickets.We’d like to see a workflow trigger that will fire w

1

30

JHarloweConnector

Allow Workflows to create a net-new linked ticket without converting or reopening the source conversationSubmitted

ProblemThe current "Send Ticket Form" action in Workflows does not create a separate, independent ticket. It converts the existing conversation into a ticket and reopens it. Fin support confirmed this behavior when we raised it directly. For use case

2

50

Yvonne G.New Participant

Unable to see what is behind the Add Note shortcut when typing a noteSubmitted

1

20

Ed MorrellNew Participant

Preserve and restore conversation ownership after Fin AI Agent involvementSubmitted

When a human agent takes ownership of a case, particularly for complex, multi-step issues like repair bookings or courier collections, and Fin subsequently handles part of that conversation (e.g. answering a status update, running a procedure), there

1

80

khetigaadi45New Participant

Intercom Community

Sonalika Worldtrac 90 Price, 90 HP, Specs & Features

Sonalika Worldtrac 90 is a 90 HP tractor designed for demanding agricultural applications and multipurpose farm operations. This 2WD tractor is equipped with a powerful engine and a 4-cylinder configuration as listed on the KhetiGaadi model page. It

20

khetigaadi45New Participant

Tips, Tricks and Workarounds

Sonalika GT-26 4WD Price, 26 HP, Specs & Features

Sonalika GT-26 4WD is a 26 HP compact tractor designed for different farming applications. This 4WD model comes with a 3-cylinder engine and is suitable for activities such as ploughing, spraying, cultivation, rotation, and threshing. It is also posi

30

khetigaadi45New Participant

Tips, Tricks and Workarounds

Sonalika Tiger & Mini Tractor Models | Price & Specs

The Sonalika range includes tractors designed for different agricultural applications, from regular fieldwork to specialised farming requirements. Sonalika Tiger models are among the options available for farmers looking for suitable power and perfor

60

khetigaadi45New Participant

Intercom Community

Sonalika Worldtrac 90 Price, 90 HP, Specs & Features

Sonalika Worldtrac 90 is a 90 HP tractor designed for demanding agricultural applications and multipurpose farm operations. This 2WD tractor is equipped with a powerful engine and a 4-cylinder configuration as listed on the KhetiGaadi model page. It

20

khetigaadi45New Participant

Tips, Tricks and Workarounds

Sonalika GT-26 4WD Price, 26 HP, Specs & Features

Sonalika GT-26 4WD is a 26 HP compact tractor designed for different farming applications. This 4WD model comes with a 3-cylinder engine and is suitable for activities such as ploughing, spraying, cultivation, rotation, and threshing. It is also posi

30

khetigaadi45New Participant

Tips, Tricks and Workarounds

Sonalika Tiger & Mini Tractor Models | Price & Specs

The Sonalika range includes tractors designed for different agricultural applications, from regular fieldwork to specialised farming requirements. Sonalika Tiger models are among the options available for farmers looking for suitable power and perfor

60

Gustavo A. SantaNew Participant

Connect a WhatsApp number to Intercom if it's already connected to FRESHCHAT/FRESHDESK

I'm evaluating Intercom because I'm thinking of switching from Freshworks (Freshdesk+Freshchat).My WhatsApp number is linked to Freshworks. If I switch to Intercom, can I unlink it and link it to Intercom instead? Gustavo

202

ConorSuper User ✨

Fin Tips from Expert Users

Operator Won't One-Shot Your Fin Procedure. Do This Instead (Support Stack E18)

New Support Stack episode: I sat down with @Brian Branca , AI Conversation Designer at Fin, on when a Fin Procedure is actually the right tool (vs when your knowledge base should have handled it instead).A customer told Brian's team they'd hit a rea

510

Nicholas LiewfattNew Participant

Column persistence

Hello! Since view columns are stored locally in the browser’s cache, and clearing the cache resets the view columns' data to default, I developed a Tampermonkey userscript for my team to preserve selected/ordered table columns per view. Yesterday and

471

NickvanVlietConnector

Unassigned calls unable to pick-up

We've had multiple instances now that calls come in (get added to a team) but no-one can pick-up the call. Is configured, and we see a button in the conversation, but when we click on it nothing happens. Has anyone else experience this?

922

Isabella SouzaNew Participant

Issue sending voice notes via WhatsApp channel

I'm having trouble sending audio messages to customers via WhatsApp. I'm receiving the following error message:WhatsApp could not accept this media. WhatsApp response: Audio file uploaded with mimetype as audio/ogg; codecs=opus, however on processing

190

Dae-Ho ChungNew Participant

Proactive Support

Is there a way we can rollback to the old behavior or disable copying/pasting emails coming in as a mailto: link instead of replacing the text?

In the last few weeks, it appears Intercom’s behavior around handling copy/pasted email addresses have changed and I really don’t like it. I’m trying to quickly fill out an email template and want to replace a few PLACEHOLDERS with a plain text email

4574

Phil LoughneyNew Participant

Workforce Management

self‑only performance view in Workforce

self‑only performance view in Workforce (So an agent will only see their performance an not the whole team) - I believe this is in progress as per conversations with the Workforce team but just looking for an update.

480

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