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🎅 How to prepare your Fin AI Agent for Christmas 🎅

8 days ago

Fin Community

Connecting Customers, Experts, Developers and Fin Teams for Success

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🎅 How to prepare your Fin AI Agent for Christmas 🎅

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S

Sam HelmNew Participant

Customise Email NotificationsReleased

Currently the email notification that users get for a ticket in Submitted, Resolved etc are default and uneditable. This has caused issues when a ticket is raised via email the customer gets a generic email stating the ticket is in Submitted and we w

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2 hours ago

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Danielle GemberlingNew Participant

text formattingSubmitted

I love that we have the option to use formatting tools in certain ticket types. However, if that could be available for all types, that would make things much clearer for our customers. We are constantly relaying complex information, and the ability

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2 hours ago

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Or BarnivNew Participant

The ability for some workflows to be private for individualsSubmitted

I want to create a workflow that only I can trigger from my team. Currently it’s not possible to make workflows if you don’t have the right permissions and It’s not possible to make a workflow visible just for one person

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4 hours ago

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MspinettoNew Participant

posted in Intercom Community

Struggling to cancel our Fin subscription — has anyone else been through this?

We've had a difficult experience with Fin since the start. We never received any real onboarding or guidance, so we set everything up on our own.Later, our plan turned out to be too small, and we were billed roughly double in overage charges. We tri

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6 hours ago

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TonyFNew Participant

asked in Support Operations

Wishlist from a multi-brand workspace: what we’re missing after migrating

Description:We run several brands in one workspace, with chat, email, overnight Fin coverage and multiple languages. These are the gaps we keep hitting, roughly in order of impact:Brands and what customers seeA customer-facing name per brand, separat

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9 hours ago

Dianah TripacLeading the Community @ Fin

published in Customer Success Stories

How Fin Reached 83% Automation RateSuccess Story

How Fin's own support team reached 83% automation and rebuilt around AI Our support team set out to become Fin’s best reference customer. That meant rebuilding our support model around AI, not retrofitting AI onto the operation we had.Here’s what ch

20

11 hours ago

M

MsfteDADNew Participant

asked in Reporting

Screen reader does not announce name for iframe present on YouTube video in windows.

Test Environment:OS: Windows 11 version 25H2 (OS Build 26220.7523)Browser: Edge (Version 151.0.4129.15)Screen Reader: NVDA (2025.3.2), JAWS (2026.2512.50), NarratorURL: https://help.enlyft.com/en/articles/11242176-enlyft-web-browser-extension-downloa

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12 hours ago

Dianah TripacLeading the Community @ Fin

published in Customer Success Stories

How Personio Cut Support Tickets at Peak Volume

How Personio achieved their biggest-ever drop in human support contact rate during their busiest month As one of Europe's leading HR software platforms, Personio supports 16,000 companies and 1.5 million employees. That scale translates into roughly

40

12 hours ago

Dianah TripacLeading the Community @ Fin

Four Fin Academy courses are now live on YouTubeNews

Hey team! Quick announcement: Four Fin Academy courses are now live on YouTube! 🔎The Customer Education team picked our highest-priority courses to publish first, and they're now public on the Fin channel:Setting up your AI-first helpdesk Optimize Fi

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12 hours ago

M

Mor CohenNew Participant

Slack Reaction Will Trigger IntercomSubmitted

Currently, when a user is using slack to interact with us- we don’t have the ability to act on emoji reactions during the conversation. Intercom does have the “start a conversation according an emoji” but it’s only at the start of a conversation, not

1

20

TonyFNew Participant

asked in Support Operations

Wishlist from a multi-brand workspace: what we’re missing after migrating

Description:We run several brands in one workspace, with chat, email, overnight Fin coverage and multiple languages. These are the gaps we keep hitting, roughly in order of impact:Brands and what customers seeA customer-facing name per brand, separat

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9 hours ago

R

Rosie BrownNew Participant

asked in Settings, Security & Permissions

Review and update my own permissions

It seems inane to me that I cannot review and update my own permissionsNew features are available and I cannot activate them on my own profile and would have to get someone else in my account to do this for me?!? I understand that it is setup this wa

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1 day ago

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Anne-Marie MessineoNew Participant

asked in Apps & Integrations

Free Salesforce Integration User Licenses for Integrations

hi,I was wonderig if there were plans to allow us to use the Free Salesforce Integrations licenses for integration between Salesforce and Fin.Thanks

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2 days ago

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PaulineNew Participant

asked in Knowledge Base

Enable users to view a public article in the Help Center while logged in, and via a direct link without being logged in, without having to duplicate the article

Enable users to view a public article in the Help Center while logged in, and via a direct link without being logged in, without having to duplicate the article→ Users : can view the article through the Help Center if they are connected→ Can also vie

843

2 days ago

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Michael ThompsonNew Participant

asked in Messenger

Intercom Messenger widget freezing inside mobile webviews for media editing resources

We recently integrated the Intercom Messenger widget on our support portal at cepcutapk.com to assist visitors with troubleshooting guides and template downloads. However, several mobile visitors browsing through our tutorials for capcut video projec

251

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2 days ago

J

Judah FerstNew Participant

asked in API & Webhooks

Intercom API / MCP bug

Connector bug for your reportSymptom: create_article and update_article fail with "This connector requires additional permissions. The user needs to reconnect it from connector settings." Reconnecting doesn't help, because it isn't a real permissions

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2 days ago

S

Sajni OdedraNew Participant

asked in Workflows

Can you separate incoming conversations by user type — e.g. customers vs non-customers

Hi all,We're a regulated fintech app (Junior Stocks & Shares ISA) and have two distinct user types who might need support:1. Our main customers — parents who hold a JISA account with us2. Gifters — friends and family who are gifting money to a ch

101

bshirNew Participant

Conversation and Company mapping

Hey Everyone!We have data of conversation, conversation parts, contact, and company to our datawarehouse, extracted using Intercom API.Now, we are trying to replicate one table that our client has built in the Intercom Reports which basically shows t

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6 days ago

Tonje Ness MeinhardtActive User

asked in Phone

Prevent callback option for anonymous callers

When a caller has a hidden/private number, Intercom Phone cannot receive the caller ID and therefore has no phone number available for a callback.Today, these callers can still be presented with the option to request a callback, even though the callb

241

7 days ago

C

Cameron BeriganNew Participant

asked in Reporting

Independent Outcome Verification

For teams doing this reconciliation today — is it entirely internal, or does anyone use an independent third party to verify a sample of Fin-reported resolutions against backend evidence?I’m especially curious where the Fin outcome has a commercial c

551

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8 days ago

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