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nurnahid001New Participant

Intercom Community

What are some effective ways to use Intercom for improving customer engagement?

Hi everyone,I’m new to using Intercom and excited to explore its features. I’d love to hear from the community about some of the most effective ways you’ve used Intercom to engage with customers, especially when starting out.Any tips or examples would be greatly appreciated!

Alex L13New Participant

Apps & Integrations

Stripe Sync Stopped Working

Stripe sync stopped working around 9am Thursday morning for us. Before that any user who had a stripe account would sync user attributes in Intercom, including stripe_id, stripe_plan_price, and stripe_subscription_status. But now that has suddenly stopped, which breaks a lot of our rules and segments. I tried turning sync on and off but that did not solve the issue.

Diana TripacSenior Community Program Manager

New at IntercomNews

💡 See the latest Product Updates: ✓ Find out how Fin AI Agent is performing in conversations and impacting your resolution rates. 👀 ✓ Changes to your EU/AU hosted workspace - We're expanding the availability of AI features by introducing new hosting infrastructure options tailored to our global customer base. ⚡️ ✓ How to target content at a specific audience, and ensure Fin is able to match content with the right customer. 🎯✓ All the new features and improvements to reporting. Check back here for the latest releases. 🤩 ✓ Automatically match your Help Desk with your computer theme.✨

Raphael (New Participant

Messages & Series

Mobile push - certain users using the latest version are not visible in audience

Hey there,we’re testing out mobile push but notice the potential audience is quite low. Even with users with the latest OS (IOS) and our APP, some do not appear. What device setting should we look into ? thanks

Anna ENew Participant

Messages & Series

Snipping messages

Hello You !Hope you’re doing fine :)Can you please suggest me how to snip messages when I’am answering to a customer on the chat ?For the moment I just have a unique macro divided in paraghrah and I’m obliged to cut and past and then send the messages one by one.I’ll be grateful if you could help me saving some time for me and my team !

Eduardo Soares AzzolinNew Participant

Is there a way to filter or sort events in the lisdataevents API?

Hello, everyone!I'm working on building reports in Power BI, and I'm extracting data via the API for that purpose. The data-events API is a bit slow due to the amount of events and it’s making the extraction difficult. Is there any way to filter or sort the events?

jamesonNew Participant

Mubina waheedNew Participant

Apps & Integrations

Custom Actions API in Intercom always takes the first message as the input for the request body, regardless of subsequent messages

I have a Custom actions API in which I have used the messageBody variable in my post request, however, when the flow is triggered on user’s message it always picks the very first msg that user sent in intercom chat widget and passes that to the post request and ignores all subsequent messages. In every subsequent request to my API the first message is being passed in the request body

Diana TripacSenior Community Program Manager

Merge conversations & tickets- Beta available 🤩

Update- this beta access has now ended and requests will no longer be accepted. Great News! Merge conversations & tickets feature is now available in beta! 🥳 That’s one of the most requested features in the Intercom Community—and now we are here to help you get access to it! If you’d like to get access to the Merge conversations & tickets beta, submit your details on the link below 👇Request beta access now💡 Note: Please allow a few days to get access to this beta after sending the request. You’ll get an email notification once you’ve been opted in. In the meantime, to learn more about the merging tickets and conversations beta, check out this article. 👉 Join the Beta Group to keep up to date with available betas, get early access, and share product feedback.

Ben NawinNew Participant

How to add intercom on Wix.

How do you install Intercom on Wix? I've tried adding the JavaScript to the custom code section on Wix, but it didn't work. I also downloaded the Intercom via certified code from the app market, but that didn't work either. Any advice would be greatly appreciated!

nurnahid001New Participant

Intercom Community

What are some effective ways to use Intercom for improving customer engagement?

Hi everyone,I’m new to using Intercom and excited to explore its features. I’d love to hear from the community about some of the most effective ways you’ve used Intercom to engage with customers, especially when starting out.Any tips or examples would be greatly appreciated!

Alex L13New Participant

Apps & Integrations

Stripe Sync Stopped Working

Stripe sync stopped working around 9am Thursday morning for us. Before that any user who had a stripe account would sync user attributes in Intercom, including stripe_id, stripe_plan_price, and stripe_subscription_status. But now that has suddenly stopped, which breaks a lot of our rules and segments. I tried turning sync on and off but that did not solve the issue.

Raphael (New Participant

Messages & Series

Mobile push - certain users using the latest version are not visible in audience

Hey there,we’re testing out mobile push but notice the potential audience is quite low. Even with users with the latest OS (IOS) and our APP, some do not appear. What device setting should we look into ? thanks

Anna ENew Participant

Messages & Series

Snipping messages

Hello You !Hope you’re doing fine :)Can you please suggest me how to snip messages when I’am answering to a customer on the chat ?For the moment I just have a unique macro divided in paraghrah and I’m obliged to cut and past and then send the messages one by one.I’ll be grateful if you could help me saving some time for me and my team !

Eduardo Soares AzzolinNew Participant

Is there a way to filter or sort events in the lisdataevents API?

Hello, everyone!I'm working on building reports in Power BI, and I'm extracting data via the API for that purpose. The data-events API is a bit slow due to the amount of events and it’s making the extraction difficult. Is there any way to filter or sort the events?

Mubina waheedNew Participant

Apps & Integrations

Custom Actions API in Intercom always takes the first message as the input for the request body, regardless of subsequent messages

I have a Custom actions API in which I have used the messageBody variable in my post request, however, when the flow is triggered on user’s message it always picks the very first msg that user sent in intercom chat widget and passes that to the post request and ignores all subsequent messages. In every subsequent request to my API the first message is being passed in the request body

Ben NawinNew Participant

How to add intercom on Wix.

How do you install Intercom on Wix? I've tried adding the JavaScript to the custom code section on Wix, but it didn't work. I also downloaded the Intercom via certified code from the app market, but that didn't work either. Any advice would be greatly appreciated!

darshanhiranandaniNew Participant

Darshan Hiranandani : How can I determine if a user has finished the product tour?

I have configured a product tour for my SaaS application, which I trigger on the frontend using the JS API: Intecrom('startTour', 'tourId').The product tours are shown to select users, and I want to implement custom logic for those who complete the tour—such as redirecting them to a different page or displaying specific text. Therefore, I need a way to detect when a user has finished the product tour.Is there a method to track when a user completes all steps of the product tour? For instance, can I set up a JavaScript callback like Intecrom('onProductTourCompleted', { ... some custom logic })? Alternatively, are there other ways to capture the event when users finish the product tour? RegardsDarshan Hiranandani

John XieNew Participant

Article Help Center

links are invisible when editing help center articles (dark mode, white links)

We use dark mode on https://help.taskade.com/ and when editing links for articles like https://help.taskade.com/en/articles/8958455-taskade-ai-usage everything is white by default. Is there any way to fix this? Only solution now is highlighting text to edit it, see screenshots below thanks. Which features use AI?Taskade AI is used with the following features: AI Agents AI Automations AI Project Studio Multi-Agent AI Teams AI Forms and more!

LuciaNew Participant

Snoozed conversations reopen when adding a note

Hi! I’ve been having trouble with our help desk because conversations automatically reopen when adding a note for a teammate. Is there a way we can leave notes for each other without reopening a conversation every time?Thanks!

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