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We've all spent time improving Fin's knowledge, testing answers and looking at resolution rates.But I'm curious about what happens after Fin actually sends the answer.Say Fin tells a customer:“Yes, you can get a full refund.”…but your actual policy d
I’d like to see the ability to turn off smart replies (at the admin level) to ensure an entire team is / is not using them as preferred by the org.
Allow us to turn off smart replies since its defaulting to propose one same used macro for all conversations that are opened. This is very disruptive and does not seem to be a true “smart reply” since its proposing the same reply across multiple diff
Our team works primarily via email and does not use in‑app chat. When creating a new conversation, the composer currently defaults to Chat, which requires manually switching to Email each time. It would be helpful if there was a workspace setting to
Hey folks, I was laid off earlier this year. I want to keep my Fin skills current, but I can’t find any information about a free sandbox account. I see there is a 14 day trial, but I’d have to keep setting up a new workspace every two weeks and that
Hi Intercom team,When a customer replies to an outbound email and includes a quoted or forwarded email thread, that content is currently only accessible via a private Ember endpoint and is not returned by GET /conversations/{conversation_id}.For team
I’m working on an email reply automation tool using the Intercom REST API. I’m trying to retrieve the email history — the quoted text that appears collapsed behind the three dots (“…”) when a customer replies to an outbound email we’ve sent them. Thr
Currently, Help Center articles always display their publication or update date, and there is no configuration option to hide this information.For many companies, especially those using Help Center content as evergreen documentation, displaying the a
Hey, Saw your profile, I was wondering if you can help me build operational flows and escalation flows between teams. Also, help me set up priority and ticket status rules.
Hi everyone,We’re using Fin in Hebrew, but we keep seeing cases where Fin adds random English words inside Hebrew replies, even when those words do not appear in our Help Center articles or snippets.We also had a more serious case where Fin inserted
Hello everyone.I’m looking for a simple and reliable way to use a spin-the-wheel game for group activities, classroom decisions, giveaways, and just for fun.I’ve seen several online tools, but I’m not sure which ones are worth using. Ideally, I want
Hi Team, It’s great that there’s a dark mode but for folks with visual impairment we can’t read all the tiny font’s y’all use. It would be so great if we had the ability that increas fonts size. Thanks!
Hi,I’m trying to connect Intercom to Marketo through the Marketo app from the Intercom app store.I have the Client, Secret ID and the API subdomain.I have this error message : “We couldn't save this app's settings. Try again in a minute”Is anyone hav
Summary: Allow macros to set Date & Time conversation data attributes (CvDAs), with the ability to insert the current date/time at the moment the macro is applied.Current behavior: When adding a "Set conversation data attribute" action to a macro
Product or tool name: Airia (https://airia.ai)Exact redirect URI to review:https://auth.airia.ai/OAuth/callbackMCP endpoints targeted: both https://mcp.intercom.com/mcp (US) and https://mcp.eu.intercom.com/mcp (EU). We have EU-hosted customers whose
Hi, does anyone have a current workaround for syncing date fields from Salesforce to Intercom without the date shifting due to timezone differences?We’re sending renewal messaging from Intercom using a Renewal Date field mapped from Salesforce. Unfor
Hi everyone,We’re trying to build an Intercom Data Connector that retrieves customer-specific data from our backend.Our backend API requires a user-specific access token. This token is generated only after the customer completes an OTP/authentication
Do you have any plans to support Icelandic in Intercom help center section? If so, is there an estimated timeline for when it might become available?
New Support Stack episode: I sat down with @Brian Branca , AI Conversation Designer at Fin, on when a Fin Procedure is actually the right tool (vs when your knowledge base should have handled it instead).A customer told Brian's team they'd hit a rea
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