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Customer Service Transformation Report 2026

14 days ago

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User281Connector

Apps & Integrations

how twitter integration in intercom?

I want to connect the Twitter channel with Intercome, but we need to see how it will happenhow the massaging appearhow will it reflect on the reportcan I send or receive massaging from it or not

8124

U

6 hours ago

prakashhindujagenevaNew Participant

Intercom Community

Prakash Hinduja Geneva, Swiss : How do I set up the Intercom Messenger on my website?

Hi Team,I’m Prakash Hinduja, a consultant and advisor based in Geneva, Switzerland (Swiss) , specializing in crypto, renewable energy, and gold investment. I’m currently looking to integrate the Intercom Messenger on my website to improve customer en

Kevin StevensNew Participant

Analyze Fin

CSAT Exports

How do you all tie your CSAT reporting together? We use Fin along with Zendesk and house data externally in Domo. It doesn’t appear possible to send Fin CSAT over in the Zendesk ticket that is created for tracking, and it looks like our only option i

Sitemark SupportNew Participant

Outbound

Not to anchor in a product tour

Hi Intercom Community, i’m having some difficulties creating a product tour. Quick question: Is it possible to create a tooltip in an Intercom product tour that isn’t anchored to a specific element, but still lets users click anywhere on the page to

82

7 hours ago

K

Konstantina SpyropoulouNew Participant

Inbox

Best practice for handling open Intercom conversations when the assigned agent goes offline (high ticket volume)

Hey everyone! We’re using Intercom for both live chat and longer ticket-style support.A challenge we’re facing is that conversations often remain open, but the agent who was handling the chat goes offline (end of shift). In theory someone else could

Dev PlanableNew Participant

Mobile SDKs

React-Native iOS - Error in loginUserWithUserAttributes

Hi Intercom team, we receive several errors after trying to login a user with attributes using react-native sdk.We check if the user is logged in before making a Intercom.loginUserWithUserAttributes call.A short stack-trace for the error we receive:

Rasmus SkovdalNew Participant

API & Webhooks

Is there a changelog for @intercom/messenger-js-sdk?

Hi team,I'm looking to upgrade @intercom/messenger-js-sdk from 0.0.13 to 0.0.18 in our Angular application, but I can't find a changelog or release notes anywhere.The npm package doesn't link to a public GitHub repository, and there's no CHANGELOG.md

192

R

1 day ago

Andrii FedykActive User

API & Webhooks

Intercom webhooks for AI Inbox Translations

Hello,We integrate with Intercom using webhooks. When an admin replies to a conversation, we receive the reply via the conversation.admin.replied webhook event.When AI Inbox Translations is enabled, we continue to receive the original replies through

xiawenNew Participant

Mobile SDKs

Android SDK crash android.database.CursorIndexOutOfBoundsException: Index 0 requested, with a size of 0

There has a crash happened when opening preview for an uploading file in conversation, this only happened on vivo V1963A. I'm using the latest version 17.4.2, and the crash still occurs. This was the crash: java.lang.RuntimeException: Failure delive

Gary RensinkNew Participant

Workflows & Automations

Ticket closed state trigger CSAT survey.....challenge

I currently have a custom workflow where when a conversation is set to Closed that a CSAT survey is sent out. No problem here.Now I want to instead send out that CSAT survey when a teammate changes the ticket state to Closed. In creating a workflow

142

1 day ago

K

Kevin StevensNew Participant

Analyze Fin

CSAT Exports

How do you all tie your CSAT reporting together? We use Fin along with Zendesk and house data externally in Domo. It doesn’t appear possible to send Fin CSAT over in the Zendesk ticket that is created for tracking, and it looks like our only option i

Sitemark SupportNew Participant

Outbound

Not to anchor in a product tour

Hi Intercom Community, i’m having some difficulties creating a product tour. Quick question: Is it possible to create a tooltip in an Intercom product tour that isn’t anchored to a specific element, but still lets users click anywhere on the page to

82

7 hours ago

K

Konstantina SpyropoulouNew Participant

Inbox

Best practice for handling open Intercom conversations when the assigned agent goes offline (high ticket volume)

Hey everyone! We’re using Intercom for both live chat and longer ticket-style support.A challenge we’re facing is that conversations often remain open, but the agent who was handling the chat goes offline (end of shift). In theory someone else could

353

K

12 hours ago

Andrii FedykActive User

API & Webhooks

Intercom webhooks for AI Inbox Translations

Hello,We integrate with Intercom using webhooks. When an admin replies to a conversation, we receive the reply via the conversation.admin.replied webhook event.When AI Inbox Translations is enabled, we continue to receive the original replies through

xiawenNew Participant

Mobile SDKs

Android SDK crash android.database.CursorIndexOutOfBoundsException: Index 0 requested, with a size of 0

There has a crash happened when opening preview for an uploading file in conversation, this only happened on vivo V1963A. I'm using the latest version 17.4.2, and the crash still occurs. This was the crash: java.lang.RuntimeException: Failure delive

Gary RensinkNew Participant

Workflows & Automations

Ticket closed state trigger CSAT survey.....challenge

I currently have a custom workflow where when a conversation is set to Closed that a CSAT survey is sent out. No problem here.Now I want to instead send out that CSAT survey when a teammate changes the ticket state to Closed. In creating a workflow

142

1 day ago

B

Ben NissleyNew Participant

Inbox

Intercom occasionally dropping attachments

Hello support, We are running into a recurring issue where intercom occasionally drops attachments. We are able to download the attachment only by going to the actual email that’s sent, but not through the intercom app itself. See attached screenshot

101

1 day ago

Z

zuricleanNew Participant

AI-Customer Service Knowledge Exchange

zurich cleaning service

zurich cleaning service offers professional and reliable cleaning solutions for residential and commercial properties across Zurich. From routine cleaning to deep sanitation, our experienced team ensures hygienic, spotless spaces using effective meth

zuricleanNew Participant

AI-Customer Service Knowledge Exchange

disposal service

disposal service provides efficient and reliable solutions for removing unwanted waste from residential and commercial properties. From household junk to bulky items and renovation debris, the service ensures safe handling, timely pickup, and environ

jonsan32New Participant

Knowledge

How to Choose the Right Construction Company for Your Project?

Choosing the right construction company is one of the most important decisions when starting a building or renovation project. The success, quality, and durability of your project depend largely on the contractor you hire.A professional company like

40

J

1 day ago

News & Updates

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