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How Nuuly turned AI savings into higher pay for its support team

13 days ago

7,175 Topics
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Graham BarrettNew Participant

Manitoba TimezoneSubmitted

Manitoba will no longer change from Central Daylight Savings Time to Central Standard Time each year, so we can no longer use the Chigaco timezone.https://news.gov.mb.ca/news/index.html?item=75397

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1 hour ago

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Natalie SmithNew Participant

Translation in product toursSubmitted

Product Tours are not automatically multi-language like Help Center articles. All custom translation settings within Intercom don't impact the text we put in the tours. The content of the tour is not translated automatically to the viewer’s brows

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2 hours ago

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Sam HelmNew Participant

Customise Email NotificationsReleased

Currently the email notification that users get for a ticket in Submitted, Resolved etc are default and uneditable. This has caused issues when a ticket is raised via email the customer gets a generic email stating the ticket is in Submitted and we w

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30713

4 hours ago

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Hannes CorbettNew Participant

PDF Export - TicketsSubmitted

There is basically no data available in the PDF export for tickets. Why is the same options as for text not viable.Auditors are questioning the text export as that is so easy to tamper, we therefore need to show then our tickets in the system live in

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7 hours ago

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Gia NguyenNew Participant

Custom metrics should allow numerator and denominator from different datasetsSubmitted

Both sides of a Percentage or Ratio custom metric currently have to come from the same dataset. Choosing a Measure filters the "Over" field to that dataset only.This blocks any rate that spans datasets, including CSAT survey coverage:Conversations wi

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9 hours ago

ConorSuper User ✨

Fin Tips from Expert Users

A masterclass in reviewing how Fin handles conversations through Procedure: Support Stack E19

New Support Stack episode: @Brian Branca (AI Conversation Designer at Fin), walks through what he actually does after a Procedure goes live — the Monitor filters that surface the right conversations (including the procedure filter that lots of peopl

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11 hours ago

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Phil LoughneyNew Participant

Workforce Management

self‑only performance view in Workforce

self‑only performance view in Workforce (So an agent will only see their performance an not the whole team) - I believe this is in progress as per conversations with the Workforce team but just looking for an update.

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12 hours ago

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Emma Mifsud TommasiNew Participant

Automated Reminder Email Should Include the Original Subject LineSubmitted

Currently, Intercom’s automated reminder emails don’t provide any indication of which conversation or enquiry the reminder relates to.This can be confusing for customers, particularly those who have multiple active conversations with us or who send s

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15 hours ago

A

AchiniNew Participant

Feature Request: Delivery Log for Scheduled ReportsSubmitted

It would be helpful to have a delivery log for scheduled Intercom reports.Currently, we can verify that a report schedule is configured, but this does not confirm whether the report was actually generated and successfully delivered to each configured

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19 hours ago

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jahirrayhanNew Participant

Welcome Party

Hello From Bangladesh

Hi everyone, it's Jahir from Analysis Vault. Over the years, I've realized that one of the best ways to deepen my own learning is by giving back to the community. I'm not here to pitch any services—just wanted to say a quick hello and let you know I

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L

21 hours ago

P

Phil LoughneyNew Participant

Workforce Management

self‑only performance view in Workforce

self‑only performance view in Workforce (So an agent will only see their performance an not the whole team) - I believe this is in progress as per conversations with the Workforce team but just looking for an update.

551

R

12 hours ago

J

jahirrayhanNew Participant

Welcome Party

Hello From Bangladesh

Hi everyone, it's Jahir from Analysis Vault. Over the years, I've realized that one of the best ways to deepen my own learning is by giving back to the community. I'm not here to pitch any services—just wanted to say a quick hello and let you know I

191

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21 hours ago

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NickvanVlietConnector

Helpdesk

Unassigned calls unable to pick-up

We've had multiple instances now that calls come in (get added to a team) but no-one can pick-up the call. Is configured, and we see a button in the conversation, but when we click on it nothing happens. Has anyone else experience this?

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1 day ago

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Jamie ForbesNew Participant

Settings, Security & Permissions

Does anyone else experience SPF issue with Outlook?

Getting intermittent hard bounces from Outlook/Microsoft recipients:```550 5.7.515 Access denied, sending domain HELP.HUEL.COM doesn't meet the required authentication level.SPF=Fail, DKIM=Pass, DMARC=Pass``` Setup: domain SPF managed via Sendmarc, m

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1 day ago

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Arunkumar KumaresanNew Participant

Knowledge Base

Allow editing Document360 categories after initial sync

Currently, when a Document360 source is created in Fin AI Agent, the categories to sync must be selected during the initial setup. After the sync is created, the Reconfigure screen only allows updating the API token and hosting region, and it does no

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2 days ago

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Adrian VargasNew Participant

Workflows

How to capture FIN AI response text in Workflows for SendGrid email forwarding?

We connected a POST API to SendGrid within our email workflow to capture FIN's response to users and store it as audit evidence in forwarded emails. However, we haven't found any parameter or attribute that exposes FIN's response text.Is there a way

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5 days ago

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ParveshConnector

Train Fin

Is Compliances Are Important ?

Hey Everyone, I just wondering some intercom users, I am working on Compliance Monitoring for Intercom users.

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13 days ago

ConorSuper User ✨

Fin Tips from Expert Users

Operator Won't One-Shot Your Fin Procedure. Do This Instead (Support Stack E18)

New Support Stack episode: I sat down with @Brian Branca , AI Conversation Designer at Fin, on when a Fin Procedure is actually the right tool (vs when your knowledge base should have handled it instead).A customer told Brian's team they'd hit a rea

590

14 days ago

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Nicholas LiewfattNew Participant

Helpdesk

Column persistence

Hello! Since view columns are stored locally in the browser’s cache, and clearing the cache resets the view columns' data to default, I developed a Tampermonkey userscript for my team to preserve selected/ordered table columns per view. Yesterday and

671

16 days ago

Isabella SouzaNew Participant

API & Webhooks

Issue sending voice notes via WhatsApp channel

I'm having trouble sending audio messages to customers via WhatsApp. I'm receiving the following error message:WhatsApp could not accept this media. WhatsApp response: Audio file uploaded with mimetype as audio/ogg; codecs=opus, however on processing

250

23 days ago

News & Updates

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