Fin Community

Setting for hiding Brand dropdown from Email composerSubmitted

FrienNew Participant

We notice there's a new brand selection dropdown while creating a new outbound email. The dropdown shows all the brands for all teammates. Since we have set up brands in a way that each brand has its own email address connected, the brand dropdown is

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Disable Keyboard ShortcutsSubmitted

33 minutes ago

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Tim HillNew Participant

Keyboard shortcuts are incredibly annoying and always triggering when not intended. There needs to be a setting to disable them for good.

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2057

47 minutes ago

Salesforce date field sync issues

Lorena VigilNew Participant

Apps & Integrations

Hi, does anyone have a current workaround for syncing date fields from Salesforce to Intercom without the date shifting due to timezone differences?We’re sending renewal messaging from Intercom using a Renewal Date field mapped from Salesforce. Unfor

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Ability to update/map company data via Data ConnectorsSubmitted

9 hours ago

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Stephen OakesNew Participant

Right now, data connectors can only write and be mapped to people or conversation attributes easily. To write to company attributes, you basically have to have 2 data connectors assigning data on the contact and then prefilling a request to the compa

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13 hours ago

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Irina GorelikNew Participant

Custom Email Signature - Individual ScopeSubmitted

We need our individuals to add custom email signatures (or add custom dynamic fields to the company-wide signature). Our team needs to display their unique calendar link, PTO, work shifts.

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40

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14 hours ago

“Are you actually monitoring what Fin says to customers?”

ParveshNew Participant

Test Fin

Are you actually monitoring what Fin says to your customers?I’m curious how teams using Fin are handling this today.Training Fin and reviewing its knowledge base is one thing but what happens after Fin actually responds to customers?For example:Fin g

100

Custom ticket and conversation attributes should emit webhook events when they are set/modified/unsetSubmitted

FairlyNew Participant

Since conversations have custom attributes, there should be a webhook topic for when those attributes are updated, like there is for tickets with ticket.attribute.updated.This would allow developers to do things based on the state of conversation att

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Does anyone track whether customers come back on a *different* channel after Fin marks a conversation resolved?

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evidueMakerNew Participant

AI Insights

Hi all — I'm doing some research on how teams measure AI resolution quality, and there's one thing I can't find anyone talking about.My understanding of the billing mechanic: a conversation counts as resolved either when the customer confirms it help

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Escalation rule should evaluate and run before inital Fin intro messageSubmitted

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Judy CorreiaNew Participant

Our workflow is setup so that Fin’s initial response begins with an introductory message (something like “Hi, I’m Fin Support’s AI Agent….you can ask to talk to the team at anytime.” Currently this message is also sent when a ticket requires immediat

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Salesforce date field sync issues

Lorena VigilNew Participant

Apps & Integrations

Hi, does anyone have a current workaround for syncing date fields from Salesforce to Intercom without the date shifting due to timezone differences?We’re sending renewal messaging from Intercom using a Renewal Date field mapped from Salesforce. Unfor

50

Fin Tips from Expert Users

9 hours ago

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Vicky KostarellouNew Participant

Localisation/Languages

Icelandic language

Do you have any plans to support Icelandic in Intercom help center section? If so, is there an estimated timeline for when it might become available?

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17 hours ago

ConorSuper User ✨

Operator Won't One-Shot Your Fin Procedure. Do This Instead (Support Stack E18)

New Support Stack episode: I sat down with @Brian Branca , AI Conversation Designer at Fin, on when a Fin Procedure is actually the right tool (vs when your knowledge base should have handled it instead).A customer told Brian's team they'd hit a rea

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19 hours ago

Ask the Intercom Team about Fin

Marie GouilliardConnector

Fin AI MCP tool calling is taking too long - how to reduce this latency?

We’re building a personalized onboarding experience using a Fin Procedure and two custom Data Connectors.The customer first receives this static welcome message through an Intercom Workflow:Hi, I’m an agent designed to help guide you through the prod

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21 hours ago

Screen reader does not announce name for iframe present on YouTube video in windows.

MsfteDADNew Participant

Reporting

Test Environment:OS: Windows 11 version 25H2 (OS Build 26220.7523)Browser: Edge (Version 151.0.4129.15)Screen Reader: NVDA (2025.3.2), JAWS (2026.2512.50), NarratorURL: https://help.enlyft.com/en/articles/11242176-enlyft-web-browser-extension-downloa

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23 hours ago