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Connor BlakeslyNew Participant

Setup individual user webhooks for a desktop application

Hello, currently creating a Desktop Compose app to work as a always on top mini display. I’m running a Ktor http server with the application and generating the users OAuth with a Redirect URL of: localhost:8080/callback which lets me use the rest api.The issue I'm having is when trying to use Webhooks, I don’t see how I would be able to setup an endpoint URL for each user who runs the application. My understanding is I’d have to run a single server that accepts every single users notification and forward correct notifications to the individual users? Looking for solutions as the only option I can see is to poll conversations every few seconds.

Kostas TsalikisNew Participant

IllegalStateException The specified child already has a parent. You must call removeView() on the child's parent first

We are getting a great number of crashes on the Android version 14.1.0.This seems to happen to the conversation_list RecyclerView.You can find the stack trace bellow:java.lang.IllegalStateException: The specified child already has a parent. You must call removeView() on the child's parent first. at android.view.ViewGroup.addViewInner(ViewGroup.java:4471) at android.view.ViewGroup.addView(ViewGroup.java:4312) at android.view.ViewGroup.addView(ViewGroup.java:4252) at android.view.ViewGroup.addView(ViewGroup.java:4225) at androidx.compose.ui.viewinterop.AndroidViewHolder.setView$ui_release(AndroidViewHolder.android.kt:97) at androidx.compose.ui.viewinterop.ViewFactoryHolder.<init>(AndroidView.android.kt:332) at androidx.compose.ui.viewinterop.ViewFactoryHolder.<init>(AndroidView.android.kt:312) at androidx.compose.ui.viewinterop.AndroidView_androidKt$createAndroidViewNodeFactory$1.invoke(AndroidView.android.kt:247) at androidx.compose.ui.viewinterop.

KelvinJohnNew Participant

Showcasing Success | Why a Strong Portfolio Website Design Matters

A well-crafted portfolio website is essential for showcasing your work, skills and personal brand to potential clients or employers. How do you think a strong portfolio design impacts credibility and opportunities? What features make a portfolio site stand out and effectively highlight your best work? If you’re looking to create or improve your portfolio, this service can help make a great impression.Share your thoughts and experiences!

Yengeç DestekNew Participant

Apps & Integrations

Intercom CDN Whitelisting Issue

I have already started a conversation through app but the solution offered is not a solution at all.Since we started using Intercom, we run all our support operations both for customers and potential users via Intercom conversations.Now many of our users are complaining that they cannot reach us out via support button and when we connect to their device and check the Intercom CDNs are banned by their modem. The affected user count increases day by day and our support team spends extra effort and time just to try to make it whitelisted, so instead of focusing the real problem Intercom now causes a time loss to fix the support button. Even our reputation is damaged because people need help about an issue but they cannot get to us effortlessly.This screenshot is taken from one of our customers’ device, they don’t use any adblocker but their modem does not allow to open the script because of safety issues: Sorry, but its unacceptable for you to tell us “tell your customers to whitelist Int

JohnSmith3979New Participant

Exness Partner Code: ht0sopiioj

Detail Information Platform Exness Partner Code ht0sopiioj Signup Link Join Now Commission Up to 90% on referred trades Minimum Payout $10 Commission Model CPA + Revenue Share

Kevin SotkaNew Participant

confirmation email needed for API-created tickets

We have two methods of intercom support ticket creation: emailing support@, and an in-app submission form using the intercom api.We want an identical confirmation email to be sent for both methods. Email is easy - workflow to assign incoming email to team and send the confirmation message. Our issue comes when we try to create a workflow to send the message for tickets created via API. Intercom support Fin recommended a "when a ticket is created" workflow + send message. We see the message in the API-created ticket within Intercom, but users are not receiving it via email (they only get the status update email). We have both conversation updates and status updates on in email settings, but we'd rather not have ticket status updates and instead control our own, branded response.Can you impart any guidance, here? Thanks in advance!

Amy HelfmanNew Participant

Apps & Integrations

iOS app is completely unusable -- cannot login

I downloaded your mobile app (iOS) and attempted to login using Google. It said my business email is not associated with any Intercom user, which is weird, because on my Mac I can login to Intercom with my Google account, no problem. So I read your help article and then follow your instructions to create a new password, but I am still unable to login to your iOS mobile app. I have no problems logging in to Intercom on my computer, so why doesn’t your mobile app recognize my credentials? It is utterly useless!

universal threadNew Participant

Can I trigger a Slack notification when a new lead comes in?

Is there a way to automatically send a Slack notification whenever a new lead is captured in Intercom? (read more) I'd like my team to receive instant alerts in a specific Slack channel whenever someone submits a form or starts a new conversation. Are there any built-in integrations or recommended workflows to set this up?

antonio melaniNew Participant

Can I trigger a Slack notification when a new lead comes in?

Is there a way to automatically send a Slack notification whenever a new lead is captured in Intercom? (read more) I’d like my team to receive real-time alerts in a designated Slack channel whenever someone submits a form or starts a new conversation. Are there any built-in integrations or best-practice workflows to set this up?

allinmotionNew Participant

Apps & Integrations

Can I trigger a Slack notification when a new lead comes in?

Is there a way to automatically trigger a Slack notification whenever a new lead is captured in Intercom? I want my team to get instant alerts in a specific Slack channel whenever a lead submits a form or starts a conversation (Read more). Are there any built-in integrations or recommended workflows to achieve this?

KelvinJohnNew Participant

Showcasing Success | Why a Strong Portfolio Website Design Matters

A well-crafted portfolio website is essential for showcasing your work, skills and personal brand to potential clients or employers. How do you think a strong portfolio design impacts credibility and opportunities? What features make a portfolio site stand out and effectively highlight your best work? If you’re looking to create or improve your portfolio, this service can help make a great impression.Share your thoughts and experiences!

JohnSmith3979New Participant

Exness Partner Code: ht0sopiioj

Detail Information Platform Exness Partner Code ht0sopiioj Signup Link Join Now Commission Up to 90% on referred trades Minimum Payout $10 Commission Model CPA + Revenue Share

Kevin SotkaNew Participant

confirmation email needed for API-created tickets

We have two methods of intercom support ticket creation: emailing support@, and an in-app submission form using the intercom api.We want an identical confirmation email to be sent for both methods. Email is easy - workflow to assign incoming email to team and send the confirmation message. Our issue comes when we try to create a workflow to send the message for tickets created via API. Intercom support Fin recommended a "when a ticket is created" workflow + send message. We see the message in the API-created ticket within Intercom, but users are not receiving it via email (they only get the status update email). We have both conversation updates and status updates on in email settings, but we'd rather not have ticket status updates and instead control our own, branded response.Can you impart any guidance, here? Thanks in advance!

universal threadNew Participant

Can I trigger a Slack notification when a new lead comes in?

Is there a way to automatically send a Slack notification whenever a new lead is captured in Intercom? (read more) I'd like my team to receive instant alerts in a specific Slack channel whenever someone submits a form or starts a new conversation. Are there any built-in integrations or recommended workflows to set this up?

antonio melaniNew Participant

Can I trigger a Slack notification when a new lead comes in?

Is there a way to automatically send a Slack notification whenever a new lead is captured in Intercom? (read more) I’d like my team to receive real-time alerts in a designated Slack channel whenever someone submits a form or starts a new conversation. Are there any built-in integrations or best-practice workflows to set this up?

allinmotionNew Participant

Apps & Integrations

Can I trigger a Slack notification when a new lead comes in?

Is there a way to automatically trigger a Slack notification whenever a new lead is captured in Intercom? I want my team to get instant alerts in a specific Slack channel whenever a lead submits a form or starts a conversation (Read more). Are there any built-in integrations or recommended workflows to achieve this?

ayang1288New Participant

Support Operations

Client ID automatically populating

Whenever I create a conversation or ticket, I’m running into a bug where the user ID is automatically being populated. There’s no AI workflow that would auto-assign this user ID to me yet it’s there every time and I have to x out to get rid of it.Anybody know how I can keep this field clear going forward?

NuritActive User

Guide Fin to use different articles depending on the user's current channel

We have separate articles for our website and our mobile app. Each mobile app article includes "mobile app" in the title. We want Fin to select the appropriate article based on the channel from which the customer is reaching out—whether it's iOS/ Android, or Web Messenger.We have attempted to use guidance, but it hasn't been effective. Additionally, we tried implementing audiences based on the "current channel" filter, but when testing on our website, Fin only utilizes the web articles if they are open to everyone and not restricted by an audience.Is anyone else using Fin with different articles based on the channel? If so, how did you overcome this challenge? I would appreciate any suggestions.

siperssoConnector

Messenger intermittently fails with "Somethings's gone wrong, content could not be loaded" (iOS and Android)

Hey everyone,I'm running into a frustrating issue with the Intercom SDK (iOS and Android) and wondering if anyone has seen this before. Ever since switching to the Intercom SDK, I've noticed way fewer support requests coming in. At first I thought maybe that was a good thing, but then users started emailing me directly saying they can't access support through the app.The error they're seeing is "something's gone wrong. Content could not be loaded" - both in the messenger and when trying to view help articles. I've attached a screenshot from one Android user. The weird thing is that if they sign out and back in, it starts working again temporarily.I initially suspected JWT validation issues, so I disabled that completely for both iOS and Android, but the problem persists. When I contacted support about this, they suggested it might be network issues, but that doesn't make sense to me since signing out/in fixes it for that specific user.The really annoying part is that the SDK doesn't se

Phoebe TruongNew Participant

Reset the SLA clock via workflows

This feature allows teams to automatically reset the SLA (Service Level Agreement) timer based on specific workflow triggers—ensuring accurate tracking when conversations are re-prioritized or reassigned.When activated within a workflow, the SLA clock is restarted from zero, aligning with the latest context of the ticket or conversation. Common use cases include reopening a conversation, changing conversation attributes (e.g., priority or assignee), or when a macro is applied that shifts the SLA expectations.

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