Connecting Customers, Product Experts, Developers and Intercom Teams together
Get inspired and engage in Fin discussions
Get the most out of Intercom and Fin
Find answers and get expert advice
Suggest ideas and share upvotes
Join a user group and connect with peers
See top tips from users and Intercom team
Hi - I am sure some of you got into this issue, so any best practices are more than welcome. I want to connect Confluence to Fin as a content sources, however I can see that the articles in Confluence are automatically synced as internal articles. So
Why It Matters:Customer Experience: When customers receive replies in their native language, it significantly improves satisfaction, trust, and perceived support quality. Not replying in the customer’s language can lead to frustration, misunderstand
Having an out of office for a particular inbox, rather than workspace. We have teams who aren’t customer facing working on back office tickets/have chats in their name while tickets are being dealt with in Jira. It would eb good to have an out of off
Hi,I'd like to log a feature request and get your read on it.We rely heavily on automation and an AI agent in our support setup, and one of our biggest time sinks is duplicate tickets — the same user opening two or more conversations about the same r
Would it be possible to add tags to macros or something similar? Being able to only search macros with the exact title is limiting. For instance, say I have a macro titled “As you get going” since those are the first words of the macro, but it would
I would like the ability to search for articles by their ID, not just by their title or keywords. This makes it easier for me to navigate to a specific article to review/edit when several might match by their title or keywords otherwise.
When a ticket is created from a contact form submission containing the customer's full query, Fin currently does not respond and the ticket closes due to inactivity because Fin is waiting for a new customer message. Is there a way to configure Fin or
As a company we are using Macros significantly more as a time saving mechanism. However, we are finding the monitoring of their usage really challenging. It would be really useful to have a reporting dash which allows us to monitor Macros. How many t
We are desperate to have folder for our macros. This is functionality Zendesk has. Please Please bring in folders for macros!
Currently it is only possible to send videos from Trainn through FIN in a conversation. To make sure our customers get the full picture and all possible information, we would need to be able to embed the videos in our help articles as well.
When did Intercom disable the functionality for viewing past conversations for the end users?It is a HUGE downgrade for us and for our customers. We depend on them being able to view the previous conversations.
Hi everyone,We’re trying to build an Intercom Data Connector that retrieves customer-specific data from our backend.Our backend API requires a user-specific access token. This token is generated only after the customer completes an OTP/authentication
Bug Report: Unrecognized selector sent to CPTemplateApplicationScene (CarPlay) — iOS 27 Summary The Intercom iOS SDK crashes the host app with an **unrecognized selector** exception when aCarPlay scene is involved in scene lifecycle. Intercom sends a
Hi there.Intercom chat does not load on Safari Mobile (iPhone). The window.Intercom object is not available, and the chat widget does not appear. However, the same implementation works correctly on: Chrome (desktop and mobile) Safari on macOS desktop
Hey all!I’d been exploring this using Fin but had hit a road block and wanted to see if anyone had created anything like this:We want every negative Fin CSAT to create a ticket to our team to review to see if we could make any changes to Fin.We use a
When we find your ideal match, our AI crafts personalized cover letters and optimizes your resume for that specific role, then submits your application immediately - ensuring you're among the first qualified candidates considered. https://jobity.io/
Hello Intercom Community!We have been live with Fin for just over a year now. We began small with a subset of beta users, then went live with all users on our Cloud platform on January 1st 2026. While there are bumps and dissenters, overall the recep
Hello everyone,I am facing an issue with Intercom Push Notification when it is a cold start (App is terminated, you receive a Push Notification and this notification will wake the App). While testing on Simulator that, if i am running my app from Xco
Meet our Community Champions! Connect with Intercom & Fin Experts, Consultants and Developers. Tap into their expertise and elevate your experience!
Wondering what that means? It's your chance to make it to the top.
Community Expert
Intercom Certified Partner
Join a discussion group to connect with peers, learn, get inspired and share knowledge. Engage with like-minded Intercom customers, partners and experts.
Already have an account? Login
No account yet? Create an account
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.
Sorry, we're still checking this file's contents to make sure it's safe to download. Please try again in a few minutes.
Sorry, our virus scanner detected that this file isn't safe to download.