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How Nuuly turned AI savings into higher pay for its support team

12 days ago

7,180 Topics
18,224 Replies
27,116 Members

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Nicole YNew Participant

Ability to drill into Fin resolutions from a help articleSubmitted

I would love to be able to click on the Fin resolutions and involvements to see the conversations. Just like I can click on views to see who viewed the article.This would be useful when we release a new feature and we want to see what questions are c

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1 hour ago

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Amy WarrinerNew Participant

Locating conversations and tickets where I @mentioned someone elseSubmitted

In the Mentions inbox, can you add another option to view where you have @mentioned someone else. Would need to see their name, and then drill down into the conversations/tickets where I @mentioned them.This is helpful to follow up on those conversat

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1 hour ago

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Dae-Ho ChungNew Participant

Proactive Support

Is there a way we can rollback to the old behavior or disable copying/pasting emails coming in as a mailto: link instead of replacing the text?

In the last few weeks, it appears Intercom’s behavior around handling copy/pasted email addresses have changed and I really don’t like it. I’m trying to quickly fill out an email template and want to replace a few PLACEHOLDERS with a plain text email

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1 hour ago

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Natalie HNew Participant

Operator Adding User NotesSubmitted

Just adding a special request here :) There are times when we are taking bulk actions within our internal systems that need to be noted within the users account in intercom. it would be a huge help if operator would be able to add user notes to a gr

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1 hour ago

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naur.soutoNew Participant

Helpdesk

Meta Coexistence API

Hi everyone,I am opening this feature request to address a recent and highly crucial update from Meta’s WhatsApp Business Platform ecosystem: the official support for WhatsApp Coexistence.During my interactions with the Intercom support team, there

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3 hours ago

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nikospNew Participant

API & Webhooks

CSP require-trusted-types-for 'script' header issue

Hi team,We're implementing the require-trusted-types-for 'script'; header in our app and have set up a default Trusted Types policy. However, the Intercom widget script fails on the following line:e.documentElement.innerHTML = t,withUncaught TypeErro

3204

ParveshConnector

ChatShield is now live on the Intercom App Store 🎉

After a lot of testing, iterations, and working through the Intercom review process, I’m happy to share that ChatShield is now officially listed on the Intercom App Store. 🎉 ChatShield monitors customer support conversations across the workspace and

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4 hours ago

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Chris | WingbitsNew Participant

Chat icon blocks pinned view optionSubmitted

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4 hours ago

NuritInnovator ✨

Customize Slack notificationsSubmitted

It would be great to be able to customize Slack notification messages.

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1577

6 hours ago

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Emer O'SullivanNew Participant

Embed YouTube Video in Fin ResponseSubmitted

It would be great if the YouTube videos linked to the help centre article related to a topic would be included in the Fin response, particularly for ‘How To’ questions.

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7 hours ago

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NickvanVlietConnector

Helpdesk

Unassigned calls unable to pick-up

We've had multiple instances now that calls come in (get added to a team) but no-one can pick-up the call. Is configured, and we see a button in the conversation, but when we click on it nothing happens. Has anyone else experience this?

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9 hours ago

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Jamie ForbesNew Participant

Settings, Security & Permissions

Does anyone else experience SPF issue with Outlook?

Getting intermittent hard bounces from Outlook/Microsoft recipients:```550 5.7.515 Access denied, sending domain HELP.HUEL.COM doesn't meet the required authentication level.SPF=Fail, DKIM=Pass, DMARC=Pass``` Setup: domain SPF managed via Sendmarc, m

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10 hours ago

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Arunkumar KumaresanNew Participant

Knowledge Base

Allow editing Document360 categories after initial sync

Currently, when a Document360 source is created in Fin AI Agent, the categories to sync must be selected during the initial setup. After the sync is created, the Reconfigure screen only allows updating the API token and hosting region, and it does no

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1 day ago

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habibiNew Participant

Train Fin

The MagicLight Ai Invitation code is f1m2zyhp4

If you are looking to skip the waitlists and dive straight into high-quality, long-form video generation, the MagicLight Ai Invitation code is f1m2zyhp4. The digital landscape is flooded with new artificial intelligence tools every week, but finding

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1 day ago

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habibiNew Participant

Analyze Fin

The Best Carrd Referral Code is CZ949RFW

The most reliable, active Carrd Referral Code is CZ949RFW, and using it at checkout is your secret weapon for unlocking premium features on the internet's most efficient website builder.If you are tired of bloated, overly complicated web platforms th

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1 day ago

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jahirrayhanNew Participant

Welcome Party

Hello From Bangladesh

Hi everyone, it's Jahir from Analysis Vault. Over the years, I've realized that one of the best ways to deepen my own learning is by giving back to the community. I'm not here to pitch any services—just wanted to say a quick hello and let you know I

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2 days ago

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Adrian VargasNew Participant

Workflows

How to capture FIN AI response text in Workflows for SendGrid email forwarding?

We connected a POST API to SendGrid within our email workflow to capture FIN's response to users and store it as audit evidence in forwarded emails. However, we haven't found any parameter or attribute that exposes FIN's response text.Is there a way

181

4 days ago

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ParveshConnector

Train Fin

Is Compliances Are Important ?

Hey Everyone, I just wondering some intercom users, I am working on Compliance Monitoring for Intercom users.

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12 days ago

ConorSuper User ✨

Fin Tips from Expert Users

Operator Won't One-Shot Your Fin Procedure. Do This Instead (Support Stack E18)

New Support Stack episode: I sat down with @Brian Branca , AI Conversation Designer at Fin, on when a Fin Procedure is actually the right tool (vs when your knowledge base should have handled it instead).A customer told Brian's team they'd hit a rea

590

13 days ago

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Nicholas LiewfattNew Participant

Helpdesk

Column persistence

Hello! Since view columns are stored locally in the browser’s cache, and clearing the cache resets the view columns' data to default, I developed a Tampermonkey userscript for my team to preserve selected/ordered table columns per view. Yesterday and

671

15 days ago

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