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New course: Mastering Fin Procedures is now live!

Fin & AI

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Fin & AI

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Engage in Popular Fin Topics

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Matej BosnjakNew Participant

Preserve paragraph spacing when pasting rich text into the composerSubmitted

Hi everyone! Product area: Composer / Reply editorType: Feature improvementDescription:When pasting rich text content (copied from an Intercom internal note, DeepL, or any rich text source) into the Intercom composer, paragraph spacing is stripped an

2

201

13 hours ago

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Sarah HamiltonNew Participant

Link more than 1 tracker ticket to a conversationSubmitted

It would be incredibly helpful to have the ability to link more than one tracker ticket to a single Intercom conversation. This would make it much easier to manage and monitor related issues, especially in situations where multiple tickets are impact

3

Vicky LabergeNew Participant

Being able to add the collection linkSubmitted

With Smart link, being able to add a collection of articles and not only one article.

1

Drew RossNew Participant

More descriptive email subject lines for ticket repliesSubmitted

Currently, when customers create tickets in Intercom, the email subject line appears to default to the ticket type (for example, “Report an issue”). This creates confusion for customers who have multiple tickets open at the same time, especially powe

1

Belén De AngelisNew Participant

Version history & save notes for Escalation GuidanceSubmitted

Guidance sections support version history and save-time notes, but Escalation Guidance doesn't. Would be great to have parity — these features are useful for tracking changes and context.

1

Marie BaierNew Participant

Search bar in Recommendations tabSubmitted

Hey team :) Adding a keyword search feature in the Recommendations tab, similar to the one available in chats, would make it much easier to find relevant content. At the moment, recommendations can only be filtered by topics, so if a specific topic i

1

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M

23 hours ago

Gustav RiedererNew Participant

Apps & Integrations

Shopify Storefront MCP Connector broken: "Tool not found: search_shop_catalog"

Hi everyone,since around April 17th, our Shopify Storefront MCP Data Connector ("Search shop catalog") has been completely broken. Every call returns:"Tool not found: search_shop_catalog"Background:Shopify renamed the Storefront MCP tool from search_

Jeremy AlfaroNew Participant

Analyze Fin

Double factor authentication

We need to implement a double approval process for FIN AI production releases.Before any deployment goes into production, a second level of validation and authorization should be required to ensure proper security and quality control. This will allow

Katie MayhewNew Participant

Schedule emails from the inboxSubmitted

It would be good to have the ability to schedule emails sent from the inbox to allow forward planning of adhoc outreach.

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1 day ago

Rhiann PorterConnector

Ability to merge duplicate users or leads with the same email address would be very usefulSimilar functionality

It seems very strange that if a customer contacts us from different devices or after clearing their website cookies, instead of merging the new lead with the existing lead, Intercom just creates them a new profile with a new user ID. No other system

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45130

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1 day ago

Gustav RiedererNew Participant

Apps & Integrations

Shopify Storefront MCP Connector broken: "Tool not found: search_shop_catalog"

Hi everyone,since around April 17th, our Shopify Storefront MCP Data Connector ("Search shop catalog") has been completely broken. Every call returns:"Tool not found: search_shop_catalog"Background:Shopify renamed the Storefront MCP tool from search_

Canberk GulluogluNew Participant

Mobile SDKs

iOS first message from agent is not shown in the messenger screen

We're experiencing an issue with iOS SDK where AI agent responses are not immediately visible in the chat interface. When a user sends a question and the agent responds right away, the message doesn't appear on screen unless the user navigates back t

NickvanVlietNew Participant

Reporting

Attributes available in the reports

I have one other question about attribute data and existing reports.Namely: Why are not all attributes available to add in the reports? In some cases we would like to export the drill down of both conversations and tickets, in this drilldown it's pos

385

1 day ago

RoyTop Expert ✨

Apps & Integrations

💂 Stop Guessing Your Intercom Setup: Grab the Data Collection Framework

Hey everyone 👋, It was fantastic seeing you at the May 11 Office Hours Community Meetup. First off, apologies for the slight delay. I know I promised to drop this file within an hour of our meetup, but I decided to take a little extra time to polish

822

2 days ago

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NickvanVlietNew Participant

Tips, Tricks and Workarounds

Side conversations and Conversation Details page

When starting a Side conversation, the Conversations details UI, is no longer visible, Is it possible to to either change the UI so it opens the side onversation in a smaller window so the detail page doesn't dissapear? Or is there some kind of work

341

2 days ago

S

Sapir HoltsmanNew Participant

Inbox

Unable to send WhatsApp messages to a client – “Something went wrong, please try again later”

Hi everyone,I’m unable to send any WhatsApp message to one specific client. No matter what I try to send, I get the error: “Something went wrong, please try again later.”The client has been waiting for a reply since yesterday, and they also just sent

AchiniNew Participant

Inbox

Automate Holiday Calendar Integration

Would love to see a way to integrate the Country specific calendar for automatic holiday setup? Right now, holidays have to be added manually, so having a built-in or sync option would make this much easier.

בן גטניוConnector

Fin occasionally inserts English words or foreign characters into Hebrew replies. How can this be prevented?

Hi everyone,We’re using Fin in Hebrew, but we keep seeing cases where Fin adds random English words inside Hebrew replies, even when those words do not appear in our Help Center articles or snippets.We also had a more serious case where Fin inserted

User2185New Participant

Apps & Integrations

Requesting redirect URI allowlist for MCP DCR

Title: How to get our redirect URI allowlisted for MCP DCR?Body:Hi team,We're integrating Intercom's MCP server into our platform, which lets customers connect their own Intercom accounts to AI agents they build with us. When attempting Dynamic Clien

Ian MaisonConnector

HubSpot and Intercom - People Data List and Country (Drop Down)

Hi there,Working with the HubSpot Integration, I need to create a ‘list’ field and enter every Country in a drop-down field, so that the user does not have to manually enter this information and then this will be synced over to HubSpot. The challenge

803

8 days ago

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