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Fin Community

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Recent activity
Help others
Categories

S

Saphia BaronNew Participant

Native date picker in Fin Procedures and MessengerSubmitted

Hi Intercom team,We'd like to request a native date picker for Fin.What we need: a "Collect date" step (or a date input type) in Fin procedures and Messenger. Customers would pick a date from a calendar widget, and Fin would write it straight to a Da

1

20

בן גטניוActive User

Keeping customer-specific data available to Fin throughout a conversation

Hi everyone, We want Fin to have natural, ongoing conversations using customer-specific data retrieved from our backend, alongside our Knowledge Hub content.Our current setup uses a Procedure to complete our SMS OTP verification flow, retrieve the cu

81

S

4 hours ago

A

Ali HannaNew Participant

Allow chat messages to continue while photo uploadsSubmitted

When attaching a photo in the chat, it sometimes gets stuck loading for a while. When this happens, it isn’t possible to send a chat message until the photo has either finished loading or has been erased. This was not the case in the past. It used to

0

101

S

6 hours ago

TrevorInnovator ✨

Drafted/Unpublished Content in Fin Releases Accessible via APISubmitted

Fin Releases are amazing. We’re using them for app updates and large releases. Two big requests that would help us out a lot:Scheduling a release to automatically publish on a specific date and time. Articles within a release, accessible via the exis

1

10

7 hours ago

D

David CruzNew Participant

Follower notifications to be shown as a mentionSubmitted

I would like the follower notifications be shown as a mention, with the red dot, not only via email. Thanks!

1

10

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7 hours ago

E

Eric PluskotaNew Participant

add guidance controls for Procedures in Intercom (Fin)Submitted

SummaryGuidance in Intercom lets us control which content and sources Fin prioritises in specific situations. There is no equivalent for Procedures. We’d like similar guidance for procedures so we can control when and how Fin chooses to run one.Curre

1

20

E

9 hours ago

E

Elizabeth DavisNew Participant

asked in Knowledge Base

How Can Amazon Sellers Improve Advertising Performance and Reduce Wasted Ad Spend?

Running Amazon advertising campaigns can be challenging, especially when managing multiple campaigns, keywords, bids, and budgets. Many sellers struggle to identify underperforming keywords, control advertising costs, and maintain a good return on ad

10

E

9 hours ago

L

Layla StoneNew Participant

asked in Knowledge Base

Article Tagging Examples?

Hi! I wanted to see how other people are tagging their help center articles? (By Product, Feature, Article Type, etc)What is your use case? 😊

81

10 hours ago

I

InformerNew Participant

Extend Releases featureSubmitted

The 'Releases' feature is a great and beautiful feature, but not completely usable for now. You can't:Use dynamic content in Releases. Already set content guidance.To test the release you want to add content guidance, but you can only add published c

1

10

I

13 hours ago

C

Chris SNew Participant

asked in Intercom Community

Is there anyway to connect intercom to twilio? I would like to connect the two so that support center operators can send SMS from inside intercom

10993

בן גטניוActive User

Keeping customer-specific data available to Fin throughout a conversation

Hi everyone, We want Fin to have natural, ongoing conversations using customer-specific data retrieved from our backend, alongside our Knowledge Hub content.Our current setup uses a Procedure to complete our SMS OTP verification flow, retrieve the cu

81

S

4 hours ago

E

Elizabeth DavisNew Participant

asked in Knowledge Base

How Can Amazon Sellers Improve Advertising Performance and Reduce Wasted Ad Spend?

Running Amazon advertising campaigns can be challenging, especially when managing multiple campaigns, keywords, bids, and budgets. Many sellers struggle to identify underperforming keywords, control advertising costs, and maintain a good return on ad

10

E

9 hours ago

L

Layla StoneNew Participant

asked in Knowledge Base

Article Tagging Examples?

Hi! I wanted to see how other people are tagging their help center articles? (By Product, Feature, Article Type, etc)What is your use case? 😊

81

10 hours ago

E

EthanMillerNew Participant

asked in Messenger

Intercom Messenger widget failing to initialize on single-page application route transitions

Hello everyone, I have been working on integrating the Intercom Web Messenger into our web platform, but we are experiencing unexpected behavior during dynamic page transitions. Specifically, the chat launcher periodically fails to mount or becomes u

242

Z

15 hours ago

E

ethanbrooks87New Participant

asked in Helpdesk

Handling customer-submitted video links and MP4 attachment errors in Inbox

Over the past few weeks, our support team has been receiving a lot of social media video links from users demonstrating visual bugs in our software. Because users frequently paste clip links instead of uploading raw screen recordings, our agents ofte

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E

15 hours ago

M

michaelturner87New Participant

asked in Helpdesk

Keystroke conflicts and input lag in the Inbox composer when using automation utilities

Hey everyone, I've been running into a persistent input issue inside the Intercom Inbox recently and wanted to check if anyone else has dealt with this. During high-volume support shifts, I rely on automated keystroke sequences to paste boilerplate r

30

M

1 day ago

N

Net CompareNew Participant

asked in Apps & Integrations

URLs are duplicated in notes for Jira for Tickets

I am using the Jira for Tickets app from App Store and I am using the basic integration with the sync notes enabled,When I create an Intercom ticket it gets created in Jira as well without any issue and the notes are created in Jira each time I creat

171

2 days ago

P

Portia GomesNew Participant

asked in Data

Setting Up Companies

I’m having some difficulties setting up Companies in our Intercom workspace.There are a couple of issues at play: Most of our comms at the moment are being forwarded in from our personal mailboxes into our support mailbox. This is causing confusion a

91

2 days ago

A

AI LinkNew Participant

asked in Apps & Integrations

Requesting redirect URI allowlist for MCP DCR - AI Link

Hello Intercom team, we would like to connect Intercom's MCP server to AI Link, a business AI workspace by AI LABS GmbH (Düsseldorf, Germany, https://www.ailink.de). Dynamic client registration currently answers "Redirect URI ... is not in the allowl

71

2 days ago

L

larkgrassNew Participant

asked in Apps & Integrations

Requesting redirect URI allowlist for MCP DCR - Larkgrass

Hi Intercom team,Please add Larkgrass to the Intercom MCP redirect URI allowlist.Product: Larkgrass, a hosted AI workspace. Operated by Hadungwra Brahma.Site: larkgrass.comApp: app.larkgrass.comRedirect URI (production): https://app.larkgrass.com/oau

71

2 days ago

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