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Customer Service Transformation Report 2026

25 days ago

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Zach Miller

Workflows & Automations

Automatic closing/merging of duplicate conversations

I was looking at functionality which points out and flags potential duplicate conversations and I was wondering if it was possible to either..Extend its existing functionality to do other arbitrary things (like tagging/closing conversations, sending

El CapiNew Participant

Apps & Integrations

Is it possible to give access to the articles to Claude?

The Claude integration has access just to the conversations. It will be good to give access also to the Help Center and The Articles and help us to improve the content.

Eamon DavisNew Participant

Deploy Fin

Rolling out Video Channel

Hi all! Long-time listener, first-time caller 🙃I’m Eamon, and I lead Customer Ops at Playground. We’re exploring expanding our support channels to include video calls (e.g. Zoom).We serve daycare providers, who are often short on time and not always

ThaisConnector

Is it possible to export my articles reports?

Hello guys! 😁 I'm starting to work with the reports on my articles, and it would be really helpful to be able to export the data. Is it possible to export my articles reports? Thank you all for the support. 🙋

john90New Participant

Deploy Fin

Why Do Enterprises Combine Cybersecurity Solutions with Managed Cybersecurity Service?

In today’s fast-paced digital landscape, enterprises face an increasing number of cyber threats targeting networks, applications, and sensitive data. While traditional cybersecurity solutions such as firewalls, endpoint protection, and intrusion det

41

4 hours ago

T

tahirchaudharyNew Participant

Fin FAQs

Why Choose Aspire Vape Devices

Everything You Need to Know About Aspire VapeAspire vape devices are widely recognized in the vaping industry for their reliability, sleek design, and consistent performance. Whether you are new to vaping or already experienced, Aspire has built a re

51

4 hours ago

A

Andrei FroniNew Participant

Messenger

Maximum File size allowed to be shared via Chats - Intercom Attachments

Hello all,Could I ask, please, what is the maximum file size allowed for Attachments on the Chats in Intercom? It's important to know, as some file sizes may go up to 1GB in size that our clients may need to attach. Thank you all in advance!

Subin SubramanianNew Participant

Mobile SDKs

React Native (Expo): Unable to Disable Push Notifications After Device Token Registration in Intercom SDK

We are using the Intercom React Native Plugin in our Expo project. We integrate Intercom using the @intercom/intercom-react-native plugin.Below are our project dependency versions: "expo": "~54.0.20" "react-native": "0.81.5" "@intercom/intercom-r

Aidan LeeNew Participant

Mobile SDKs

Survey close button (X) unresponsive on iOS - touch events not registering

SDK Version: Intercom iOS SDK 19.4.1 Platform: iOS 26.1 Integration: Flutter (via intercom_flutter wrapper) Description: The close button (X) on surveys does not respond to touch events on iOS. Users cannot dismiss surveys by tapping the close bu

markwNew Participant

Settings, Security & Permissions

web install visitors - Launcher is disabled in settings or current page does not match display conditions

I’ve tried everything in the doc and through other posts, but just can’t seem to make this work. The message just doesn’t display at the bottom of the page.

Workflows & Automations

Automatic closing/merging of duplicate conversations

I was looking at functionality which points out and flags potential duplicate conversations and I was wondering if it was possible to either..Extend its existing functionality to do other arbitrary things (like tagging/closing conversations, sending

El CapiNew Participant

Apps & Integrations

Is it possible to give access to the articles to Claude?

The Claude integration has access just to the conversations. It will be good to give access also to the Help Center and The Articles and help us to improve the content.

john90New Participant

Deploy Fin

Why Do Enterprises Combine Cybersecurity Solutions with Managed Cybersecurity Service?

In today’s fast-paced digital landscape, enterprises face an increasing number of cyber threats targeting networks, applications, and sensitive data. While traditional cybersecurity solutions such as firewalls, endpoint protection, and intrusion det

41

4 hours ago

T

tahirchaudharyNew Participant

Fin FAQs

Why Choose Aspire Vape Devices

Everything You Need to Know About Aspire VapeAspire vape devices are widely recognized in the vaping industry for their reliability, sleek design, and consistent performance. Whether you are new to vaping or already experienced, Aspire has built a re

51

4 hours ago

A

Aidan LeeNew Participant

Mobile SDKs

Survey close button (X) unresponsive on iOS - touch events not registering

SDK Version: Intercom iOS SDK 19.4.1 Platform: iOS 26.1 Integration: Flutter (via intercom_flutter wrapper) Description: The close button (X) on surveys does not respond to touch events on iOS. Users cannot dismiss surveys by tapping the close bu

booksNew Participant

Ice Cream Cups That Elevate Presentation and Performance

The Ice Cream Cups cannot simply be the containers, but they have direct involvement in the experience, memory, and purchase process of the frozen desserts. Because of the large variety of small gelato counters up to big dessert corporations, the rig

booksNew Participant

Custom Paper Solutions That Elevate Brands and Packaging

Custom Paper has emerged as a necessity in branding, packaging, and presentation of products in the contemporary industries. In retail and food service matters to corporate promotions, businesses are dependent on paper solutions that suit their ident

Kevin StevensNew Participant

Deploy Fin

Blank Widget Experience

We are currently attempting to test deployment of Fin for Zendesk Messaging and are encountering some issues where the Zendesk messaging widget is blank. We have tried multiple audience configurations with no luck.Why is the widget blank despite seem

211

4 days ago

S

Shreya AgarwalNew Participant

Inbox

Inbound emails for specific brands - need urgent help

We have one workspace but multiple brands. I’ve been trying to get an answer on this question but the person helping me just stopped replying. And we need to urgently resolve this issue.We want to use app script to forward emails because we have comp

Nick DeCarloNew Participant

Fin Tips from Expert Users

Guidance for bringing data into intercom for FIN

One thing we have been looking to do for a while is give fin access to simple status lookups for policies where payment is pending. The issue we are currently facing is that payment takes 3-5 business days to post on our platform (no clue why) howeve

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5 days ago

News & Updates

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