Intercom Community

How to ensure Fin returns product specific answers in a multi product knowledge base

Hi everyone,I’m looking for some guidance on best practices for using Fin with a knowledge base that supports multiple products within the same platform.Our platform now has three core product areas, and we’ve structured our knowledge base to reflect

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cblivestormNew Participant

What's the best way to connect my Status page (Atlassian) to Fin AI?

Hello - I want to connect FIN AI to my status page that is hosted on Atlassian. For this im using, I plan on using the Procedures feature and create a new connector.I need to make an API connection to a specific endpoint from Atlassian - does anyone

41

Is there a way to test Fin with draft content?

Peter NixonNew Participant

Test Fin

I want to be able to check if making a change to content will improve Fin’s answer to a question without first having to publish it. Is there anyway to do this?

71

AsyncQuery DevActive User

What slows you down when routing conversations?

I just shipped a free app called Smart Routing - reads the conversation, suggests which team should handle it + tags. One click to assign.Now figuring out what to build next. Auto-routing? Priority detection? Custom rules?What actually wastes your ti

El CapiNew Participant

Is it possible to give access to the articles to Claude?

The Claude integration has access just to the conversations. It will be good to give access also to the Help Center and The Articles and help us to improve the content.

ConorSuper User ✨

Build an internal glossary to help Fin understand your customers AND your product better

In Ep. 11 of Support Stack, Gabriela Passeri (Knowledge Manager at AutoDS) walks through how they made Fin actually understand their product.Their key move was to build internal, Fin-enabled glossaries mapping customer language to product terminolog

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4 hours ago

Email distribution validation

Arynne HargreavesNew Participant

Outbound

It would be great if it were possible to download an email distribution list BEFORE sending the email. The preview doesn’t really help if you’re trying to be sure who all the recipients are. This goes beyond if the users are subscribed or not, it wou

Contato OficinaNew Participant

Mobile SDKs

Issue with Opening Intercom Chat via Push Notification on iOS (React Native)

Hello, I’m experiencing a problem where the Intercom chat does not open when a user taps on a push notification on iOS. I have implemented the Intercom React Native plugin as per the documentation, and the messaging functionality works perfectly. Not

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Settings, Security & Permissions

11 hours ago

Nathaniel UrquiaNew Participant

Why changes in workflow and other settings (banners) won't show on Change Log Section?

Hello Team, Can you take a look “Why changes in workflow and other settings (banners) won't show on Change Log Section?”Snippets = is okGuidance = is okuser settings = is okWorkflow = NoOutbound banners = NoReally important for us. Easier to check an

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Rolling out Video Channel

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Eamon DavisNew Participant

Deploy Fin

Hi all! Long-time listener, first-time caller 🙃I’m Eamon, and I lead Customer Ops at Playground. We’re exploring expanding our support channels to include video calls (e.g. Zoom).We serve daycare providers, who are often short on time and not always

Harry GardnerNew Participant

How to ensure Fin returns product specific answers in a multi product knowledge base

Hi everyone,I’m looking for some guidance on best practices for using Fin with a knowledge base that supports multiple products within the same platform.Our platform now has three core product areas, and we’ve structured our knowledge base to reflect

91

C

cblivestormNew Participant

What's the best way to connect my Status page (Atlassian) to Fin AI?

Hello - I want to connect FIN AI to my status page that is hosted on Atlassian. For this im using, I plan on using the Procedures feature and create a new connector.I need to make an API connection to a specific endpoint from Atlassian - does anyone

41

Is there a way to test Fin with draft content?

Peter NixonNew Participant

Test Fin

I want to be able to check if making a change to content will improve Fin’s answer to a question without first having to publish it. Is there anyway to do this?

71

AsyncQuery DevActive User

What slows you down when routing conversations?

I just shipped a free app called Smart Routing - reads the conversation, suggests which team should handle it + tags. One click to assign.Now figuring out what to build next. Auto-routing? Priority detection? Custom rules?What actually wastes your ti

El CapiNew Participant

Is it possible to give access to the articles to Claude?

The Claude integration has access just to the conversations. It will be good to give access also to the Help Center and The Articles and help us to improve the content.

403

J

2 hours ago

Nathaniel UrquiaNew Participant

Settings, Security & Permissions

Why changes in workflow and other settings (banners) won't show on Change Log Section?

Hello Team, Can you take a look “Why changes in workflow and other settings (banners) won't show on Change Log Section?”Snippets = is okGuidance = is okuser settings = is okWorkflow = NoOutbound banners = NoReally important for us. Easier to check an

20

Intercom Push Notification does not open the chat when cold start in SwiftUI

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Vitor Gomes da SilvaConnector

Mobile SDKs

Hello everyone,I am facing an issue with Intercom Push Notification when it is a cold start (App is terminated, you receive a Push Notification and this notification will wake the App). While testing on Simulator that, if i am running my app from Xco

2006

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Nico MagbirayInnovator ✨

Is there a way that FIN can be instructed to go to certain "Paths" within the workflow or it's just a dead-end when we let FIN handle it?

Is there a way that FIN can be instructed to go to certain "Paths" within the workflow or it's just a dead-end when we let FIN handle it? I noticed that when a user goes into the “Let FIN handle” node, there is no way out. The only option is to esca

Alex DessNew Participant

API & Webhooks

Is the type of IntercomSettings.companies correct in @intercom/messenger-js-sdk

Issue:The TypeScript type definition for the companies property in the @intercom/messenger-js-sdk (v0.0.18) appears to be incorrectly defined as a single-item tuple rather than a standard array.Details: In the SDK's type definitions, the companies pr

arupertNew Participant

Deploy Fin

Unrecognized Users

Hi All, We are attempting to use the Fin overlay on Zendesk Messaging. During several live deployment tests, we found that a quarter of our users are showing as ‘unrecognized’ which creates a duplicate profile in Zendesk. This wasn’t a problem when u

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