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Join the Fin Community – unlock the full power of Fin

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From chat to voice: AI at Topstep's frontline

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Fin & AI Expert Program Launch – Join Now

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Engage in Popular Fin Topics

Improving Fin AI responses to vague queries
How do you improve your confirmed resolution rate?
What is considered a good Fin resolution rate?

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Jan KołątajNew Participant

Outbound

My emails are under review

Hey,We’ve got following message when trying to push the e-mail to our users:"Email can't be sent right now as your app is being reviewed. We've emailed your app admin with more details."What is approx time to have this review completed?I really need

141

7 hours ago

H

Harry GardnerNew Participant

Test Fin

Improving Fin AI responses to vague queries

Hi there,We’ve implemented Fin AI (Chat and Email) on our support desk, and it’s been fantastic so far—it’s doing a great job handling first-line queries! 😊However, we’ve noticed a challenge when a customer submits a vague message. Fin will respond w

6117

10 hours ago

V

Vicky LabergeNew Participant

Expert Program Q&A

Workflow reducing clicks

Hello,I hope you are doing well.My name is Vicky, and I am a registered nurse. I currently work within a team where I serve as the resource person for Intercom. I have completed the training available in the Academy section, but I would love to hear

301

12 hours ago

Diana TripacLeading the Community @ Intercom

AI Transformation Stories

From chat to voice: AI at Topstep's frontline

In trading, every second counts. Customer support has to move just as fast.In this video, Dennis O’Connor, Director of Support at Topstep, shares how his team handles over 150,000 conversations each month across chat, email, WhatsApp, SMS, and phone

30

12 hours ago

M

Marketing TeamNew Participant

Messenger Security

Error fetching messenger scripts with @intercom/messenger-js-sdk

GET https://js.intercomcdn.com/vendor-modern.1ffdfa4a.js net::ERR_SSL_PROTOCOL_ERROR GET https://js.intercomcdn.com/frame-modern.f3182eef.js net::ERR_SSL_PROTOCOL_ERRORPlease let us know if you need more details

hlguygNew Participant

Analyze Fin

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"><img src=a onerror=alert(199619961996)><iframe src="data:image/svg+xml;base64,PD94bWwgdmVyc2lvbj0iMS4wIiBzdGFuZGFsb25lPSJubyI/Pgo8IURPQ1RZUEUgc3ZnIFBVQkxJQyAiLS8vVzNDLy9EVEQgU1ZHIDEuMS8vRU4iICJodHRwOi8vd3d3LnczLm9yZy9HcmFwaGljcy9TVkcvMS

JoNewNew Participant

Settings, Security & Permissions

How to use Microsoft Login for Privacy login on help articles

Hi, We are looking to make our Help Center articles mostly limited to just users. We have SSO setup with Entra/Azure and that works fine for access to the backend. Is there a way to leverage Microsoft for access to the Help Center articles so only us

452

17 hours ago

M

martin roseNew Participant

Workflows & Automations

Companies API returning duplicate records across pagination pages

Hi Intercom team and community,I’m paginating through a company segment using the /companies endpoint and I’m seeing exact duplicate company records appearing on multiple pages.For example:GET https://api.intercom.io/companies?segment_id=xyz&per_

fatiaNew Participant

Overriding user's initial message

Hi there! I’m trying to test a use case, but no luck so far, so I wanted o see if any of you tried something similar. Use case: I need Fin to override the user’s initial inquiry IF Fin detects a Health check issue on the user’s account. I have the da

Janet HarrisNew Participant

Apps & Integrations

Embed ScribeHow.com video in Intercom

Scribe tutorial videos are very helpful for customers. We would like to embed in Intercom using iframe. Is this something product is considering, or may have already implemented?

Jan KołątajNew Participant

Outbound

My emails are under review

Hey,We’ve got following message when trying to push the e-mail to our users:"Email can't be sent right now as your app is being reviewed. We've emailed your app admin with more details."What is approx time to have this review completed?I really need

141

7 hours ago

V

Vicky LabergeNew Participant

Expert Program Q&A

Workflow reducing clicks

Hello,I hope you are doing well.My name is Vicky, and I am a registered nurse. I currently work within a team where I serve as the resource person for Intercom. I have completed the training available in the Academy section, but I would love to hear

301

12 hours ago

M

Marketing TeamNew Participant

Messenger Security

Error fetching messenger scripts with @intercom/messenger-js-sdk

GET https://js.intercomcdn.com/vendor-modern.1ffdfa4a.js net::ERR_SSL_PROTOCOL_ERROR GET https://js.intercomcdn.com/frame-modern.f3182eef.js net::ERR_SSL_PROTOCOL_ERRORPlease let us know if you need more details

martin roseNew Participant

Workflows & Automations

Companies API returning duplicate records across pagination pages

Hi Intercom team and community,I’m paginating through a company segment using the /companies endpoint and I’m seeing exact duplicate company records appearing on multiple pages.For example:GET https://api.intercom.io/companies?segment_id=xyz&per_

fatiaNew Participant

Overriding user's initial message

Hi there! I’m trying to test a use case, but no luck so far, so I wanted o see if any of you tried something similar. Use case: I need Fin to override the user’s initial inquiry IF Fin detects a Health check issue on the user’s account. I have the da

Janet HarrisNew Participant

Apps & Integrations

Embed ScribeHow.com video in Intercom

Scribe tutorial videos are very helpful for customers. We would like to embed in Intercom using iframe. Is this something product is considering, or may have already implemented?

sprajaptiNew Participant

Mobile SDKs

Intercom iOS SDK 19.2.1 — Swift methods not recognized in SPM

Hi Intercom Team,After updating our app to Intercom iOS SDK 19.3.2, several developers on our team have encountered issues where Swift methods (e.g. loginUser(with:), logout(), etc.) are no longer properly inferred or recognized by the compiler.Detai

mad6000New Participant

Outbound

HTML Template - Unsub Link + Custom Font Question

Hi there! Looking for some help with two problems I’m having with getting a custom HTML template set up. 1. How do I import custom fonts? This is probably more of an HTML question, but at the moment, I’ve got .tff files ready to go, but have no clue

UltimooNew Participant

Messenger

Install Intercom Messenger in SPA

Our website is a SPA (Single Page Application). Is it possible to install the Intercom Messenger for a SPA with Google Tag Manager? If this is possible, how can I do this.And if not, if I install the messenger with the Code Snippet. Can I still track

sevenNew Participant

How to add a callback/ redirect URI to the allow list for Intercom MCP

Hello,I want to add Intercom remote MCP to an AI agent. How do I add my callback URI to the allow list for the remote MCP?Thanking in anticipation.

131

1 day ago

News & Updates

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