Intercom Community

Language override not working on android

Hi. I tested this on both android and ios and it seems to me that setting languageOverride on android doesn’t work whereas on ios it does. I tested this on both platforms with same userChanged language from english to french on androidRestarted app a

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42 minutes ago

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alishawinsonNew Participant

Workflows & Automations

Handling user queries for content creation tools – automation vs human support?

I’ve been thinking about how customer support teams manage queries for content creation tools, especially those with a large non-technical user base. Free apps seem to generate a lot of repetitive questions like exporting issues, performance on diffe

Luci PakNew Participant

Android build fails with anything greater than 9.6.3 on expo55 and chat widget moves unexpectedly.

Two issues specific to android:Issue building with expo 55, any version greater than 9.6.3 fails the prebuild step with:- Creating native directory (./android)✔ Created native directory- Updating package.json✔ Updated package.json | no changes- Runni

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Sharon TieuNew Participant

Product Tour Triggers

How can I set up the Product Tour where it only happens on 1 page?I’ve set up the Product Tour where it should only appear on a specific URL, however, in the preview, I noticed it starts in other pages even after I finish the entire tour or skip it f

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Gabriel UribeNew Participant

Bug with iOS app surveys not closing

Hey, we have a React Native app that uses Intercom via RN package. I can’t seem to press the top right X button to close the survey when viewing the survey from a customer demo account. Any ideas? Thanks!

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Is there any way we can delete User Notes on Intercom?

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User691New Participant

Knowledge

Running Zapier from google drive to intercom to add information into user notes, however it will keep piling on instead of editing the existing notes, and it becomes a huge eyesore and can be very confusing to new staff. I have played around but can&

noilaiquenNew Participant

Reporting

[Help center Collection] Android alway show France language.

Android devices always shows France language at the title of Help Center Collection although I have changed to English by updateUser, all content change to English correctly.

KikaBet SupportNew Participant

Support Operations

No support response for over 6 hours

I’m writing this because I’m honestly frustrated with the current state of support. I’ve been waiting for a response to my inquiry for over 6 hours now, and it’s been complete silence.When choosing a service like this, the most important factor is kn

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2 days ago

Ruth OSenior Director, Automated and Proactive Support

News & Updates

Intercom on TikTok!

Hi everyone! We’ve just posted for the very first time on our TikTok channel and so have entered the ‘extreme algorithm judgment’ phase™ (Tiktok boosts your first 5 posts to see how much engagement you get, so if we don’t get some engagement on our p

Simon from AccountableNew Participant

Contacts

How can I go above the limit of 120 people events?

We have reached the limit of 120 events.Would be great to increase this limit to 150 or 200 for example. Is that possible from Intercom team?

Product AccessNew Participant

Language override not working on android

Hi. I tested this on both android and ios and it seems to me that setting languageOverride on android doesn’t work whereas on ios it does. I tested this on both platforms with same userChanged language from english to french on androidRestarted app a

41

42 minutes ago

A

alishawinsonNew Participant

Workflows & Automations

Handling user queries for content creation tools – automation vs human support?

I’ve been thinking about how customer support teams manage queries for content creation tools, especially those with a large non-technical user base. Free apps seem to generate a lot of repetitive questions like exporting issues, performance on diffe

Luci PakNew Participant

Android build fails with anything greater than 9.6.3 on expo55 and chat widget moves unexpectedly.

Two issues specific to android:Issue building with expo 55, any version greater than 9.6.3 fails the prebuild step with:- Creating native directory (./android)✔ Created native directory- Updating package.json✔ Updated package.json | no changes- Runni

190

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Sharon TieuNew Participant

Product Tour Triggers

How can I set up the Product Tour where it only happens on 1 page?I’ve set up the Product Tour where it should only appear on a specific URL, however, in the preview, I noticed it starts in other pages even after I finish the entire tour or skip it f

1161

G

Gabriel UribeNew Participant

Bug with iOS app surveys not closing

Hey, we have a React Native app that uses Intercom via RN package. I can’t seem to press the top right X button to close the survey when viewing the survey from a customer demo account. Any ideas? Thanks!

2721

Tips, Tricks and Workarounds

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Shruti_k2001New Participant

How email marketing as a channel works for B2B saaS Companies?

These questions are for somebody who is into B2b sales background or into email marketing for the sameHow do you see email supporting the overall pipeline for complex solutions like B2B SaaS or AI?What types of email campaigns and automation workflow

kedigi3291New Participant

Analyze Fin

Managing Medical Billing Time Limits by State for Better Revenue Cycle Control

Efficient revenue cycle management depends heavily on understanding and adhering to medical billing time limits by state. These limits determine how quickly claims must be submitted to insurance providers after services are rendered. Failure to comp

md-bernyNew Participant

Intercom present() method opens 2 message drawers on iOS when built using EAS

Hi guys, I recently integrated intercom in our app React Native app running Expo 54. @intercom/intercom-react-native (^9.6.3). I noticed whenever I build on EAS, calling present() or presentMessageComposer() opens two instances of the messenger botto

Declan CroftNew Participant

Reporting

Report on who actually missed a phone call (not just who answered)

Right now, the ‘Call missed by …’ detail only shows in the conversation event log (when enabled), but it can’t be used as a reporting dimension.Please add a reporting attribute so we can chart ‘missed by teammate’ and see how many calls each teammate

Volodymyr IvaniukNew Participant