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Categories

M

Mike WatlingNew Participant

Updating Role Permissions within the Teammate setup pageSubmitted

Oftentimes when provisioning a new Teammate, I have found that the role I want to assign requires updated permissions. In order to make the change, I must navigate out of the Teammate setup page to the Roles setup, and back again to start the provisi

1

Lane DyeNew Participant

UI: Note vs Reply buttons are too closeSubmitted

Our team believes the Note and Reply buttons in the Inbox are too close, and it can pose issues with agents sending customer-facing replies when they intended to leave an internal note on the conversation.

1

Emil KarlsenNew Participant

(Spotlight Messenger UI) Add option to change the background color of the main conversation chat boxSubmitted

The current dark, blurry, transparent background in the main conversation area makes messages hard to read and feels distracting. Please add a setting to let us choose a solid background color for the larger chat box where the conversation happens, s

1

Emil KarlsenNew Participant

Messenger

(Spotlight Messenger UI) Add option to change the background color of the main conversation chat box

The current dark, blurry, transparent background in the main conversation area makes messages hard to read and feels distracting. Please add a setting to let us choose a solid background color for the larger chat box where the conversation happens, s

Krasto MilchevNew Participant

Reporting

Has anyone figured out a way to report on SLA based on Companies?

Turns out a “Company” filter doesn’t work in any of the SLA reports. Leaving you with no way to see the team’s performance for any of your clients. Or any other company related info, such as attributes.I’m surprised a basic report is missing and was

cwalsh-topstepNew Participant

Move anchor link iconSubmitted

I’d like to request that the “copy anchor link” button be moved to the left. It currently overlaps with the toggle icon making it difficult to use while editing articles. Whenever I go to click toggle, the anchor link is in the way:

1

vrstechnologiesNew Participant

Smart Security Using Biometric Access Control SystemsSubmitted

Enhance workplace safety with smart Biometric Access Control UAE solutions from VRS Technologies. Secure offices with fingerprint and facial recognition systems for reliable access management. Contact +971-55-2093531 for advanced security solutions.V

1

Phoebe DNew Participant

The ability to delete macros in bulkSubmitted

It would be great to be able to remove macros in bulk. I have a recurring slot to edit and amend macros but we create them very frequently and it would save a lot of time to be able to remove then en mass. Thanks!

1

40

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10 hours ago

Tonje Ness MeinhardtNew Participant

Analyze Fin

Fin escalates outside office hours, breaks flow, and creates backlog

Hi,We’re struggling with Fin’s behavior outside office hours, and at this point it’s becoming a critical issue for us. We’ve been in contact with support, they are looking into it. We’d really like to hear if anyone in the forum has tips or experienc

70

13 hours ago

I

Ismael Martinez MoralesNew Participant

Skip language translation for familiar languagesSubmitted

“Skip language translation for familiar languages” is needed because it lets teammates who already speak the customer’s language avoid unnecessary translation noise, while still keeping the rest of the team’s workflow intact.It’s a teammate-level pre

4

181

14 hours ago

E

Emil KarlsenNew Participant

Messenger

(Spotlight Messenger UI) Add option to change the background color of the main conversation chat box

The current dark, blurry, transparent background in the main conversation area makes messages hard to read and feels distracting. Please add a setting to let us choose a solid background color for the larger chat box where the conversation happens, s

20

E

5 hours ago

Tonje Ness MeinhardtNew Participant

Analyze Fin

Fin escalates outside office hours, breaks flow, and creates backlog

Hi,We’re struggling with Fin’s behavior outside office hours, and at this point it’s becoming a critical issue for us. We’ve been in contact with support, they are looking into it. We’d really like to hear if anyone in the forum has tips or experienc

70

13 hours ago

M

Markell ParksNew Participant

Train Fin

How can we effectively use audiences based on the conversation?

We have a number of products with a lot of overlapping terminology, and a lot of audiences that overlap with other audiences. This has made it difficult to target the information Fin uses very specifically. We have been considering setting audiences

בן גטניוConnector

Fin occasionally inserts English words or foreign characters into Hebrew replies. How can this be prevented?

Hi everyone,We’re using Fin in Hebrew, but we keep seeing cases where Fin adds random English words inside Hebrew replies, even when those words do not appear in our Help Center articles or snippets.We also had a more serious case where Fin inserted

1794

21 hours ago

V

Vitor Gomes da SilvaConnector

Mobile SDKs

Intercom Push Notification does not open the chat when cold start in SwiftUI

Hello everyone,I am facing an issue with Intercom Push Notification when it is a cold start (App is terminated, you receive a Push Notification and this notification will wake the App). While testing on Simulator that, if i am running my app from Xco

Nikolay VakulichNew Participant

Apps & Integrations

Discord integration - new server connections impossible

Hey community,Trying to connect Intercom to our Discord server and hitting this error:"This bot can't join more servers as it has not been verified or is requesting gateway intents it has not been verified for."Fin confirmed the bot is pending Disco

Dae-Ho ChungNew Participant

Outbound

Is there a way we can rollback to the old behavior or disable copying/pasting emails coming in as a mailto: link instead of replacing the text?

In the last few weeks, it appears Intercom’s behavior around handling copy/pasted email addresses have changed and I really don’t like it. I’m trying to quickly fill out an email template and want to replace a few PLACEHOLDERS with a plain text email

trifectahomefurnitureNew Participant

Knowledge

Contemporary Designer Furniture Ponte Vedra

St. Augustine Furniture | Contemporary Designer Furniture Ponte Vedra | High-End Home Décor Store Near Jacksonville & Ponte Vedra: Discover our furniture showroom in St. Augustine, where designer furniture, curated home decor, and inspiring inter

Gerrit HermanNew Participant

Tips, Tricks and Workarounds

Best Practices: File Upload

When uploading pdf/docx files, what is the best method to ensure that as much information as possible it kept? The initial PDF manuals are 100+ pages, and it seems to destroy any formatting there, and Fin AI seemingly has trouble reading it. I tried

251

2 days ago

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Gerrit HermanNew Participant

Train Fin

Best Practices: troubleshooting with 100+ products

We have 100+ physical audio technology products (along with manuals for all of them). Additionally many of them have similar names. First, we need Fin AI to differentiate these products. Second we need to have Fin AI be able to do troubleshooting and

251

2 days ago

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