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User2089New Participant

In proactive web chat messages

Hi,On proactive web chat message, I have choose “let Fin respond” but it only says time to be responded. Is it possible to answer to customer? is it possible to ask for email when nobody answer? and “continue on WhatsApp”?Thanks

User2089New Participant

How to Fin ask for email when no team answer

Hi, Is my first month here.How can I set up a workflow that, when someone choose “talk to a person” and nobody respond in 2 minutes, Fin:ask for email or telephone “continue in WhatsApp” optionThanks

Ted NguyenNew Participant

FIN CSAT score

Hi everyone!If you are using FIN as the chatbot, I’m curious about what is the current CSAT score of your FIN profile. Ours is currently ~50%, and we are not really sure if it’s a good one. Thanks!

hammadNew Participant

Article Help Center

When click on showArticle and click on back button page went blank

Experiencing a white page after navigating back from an article might relate to how the Intercom widget or its associated scripts are initialized, especially if there's a conflict when the page is unloaded or when navigating between different routes or pages in your application. Please let me know if I missing anything.

Sonia MoaieryNew Participant

Alerts or Notification for News Center

Hi everyone - we recently started using Intercom’s “News Center” feature ( https://news.intercom.com/skilljar ) and our customers and internal employees love it but many folks (customers and employees) have asked if there’s a way they can “follow” this page and get alerted every time a new post is added or get it pushed into an internal slack channel? They know they can see it in the News tab of our messenger in our product, but they’re looking for an alert that doesn’t require them to be logged in to our product. Any ideas for ways to make this happen, I don’t think it’s a feature Intercom has!

IanMcCNew Participant

Workflow trigger from an Instagram message

Hi there, We’re having an issue with the Intercom Inbox, we’ve just integrated Instagram/Facebook messagers to come through via the native integration. I’ve created a workflow to be triggered when: Messages for the first time, and I’ve set the channel to be Instagram / Facebook (two different workflows)But none of the workflow’s are triggering, are we doing anything wrong? We want to create these messages as Leads directly into Salesforce and tag the source appropriately but we cant do this without the workflow. Thanks in advance for your help!

LuciaNew Participant

I need to automatically close conversations with workflow

Hi! We currently have a set of rules to close conversations automatically when we recieve messages such as spam and notifications. I am currently migrating those rules to the new workflows settings, but I can’t seem to find an action for it: Is there another way to acomplish this?Thank you!

Alice FerreroNew Participant

Text bubble around Messenger Launcher

How do I set-up a text bubble around my messenger launcher, as per the examples you can see on the screenshots?

qqwNew Participant

Merge tickets

Can I merge the ticket from the same user?

Kevin McBainNew Participant

For workflows, is it possible to filter actions on a field associated with a Customer's email address?

Hi all!The workflow I’m trying to build (forgive me, new to Intercom) is essentially having the user respond to a chat bubble that pops up asking them if they’re interested in speaking with a member of our team, and then having them enter their Name and Email address, and then triaging them to a respective team member’s Calendly.When I build a workflow and make the structure something like:User Enters First Name/Last Name »Branch based on If [Custom Owner Property] is… A/B/C/D »Show Owner A/B/C/D’s Calendly Page Based on Above Branch It doesn’t pull from the Custom Owner property associated to the email entered. Can Workflows only deal with Leads? If a customer enters their email address and is associated to a customer, is it possible to cross reference that against their email address and then pull from that profile? How would I build that? Let me know if you need clarification from this ramble, thank you!

User2089New Participant

In proactive web chat messages

Hi,On proactive web chat message, I have choose “let Fin respond” but it only says time to be responded. Is it possible to answer to customer? is it possible to ask for email when nobody answer? and “continue on WhatsApp”?Thanks

User2089New Participant

How to Fin ask for email when no team answer

Hi, Is my first month here.How can I set up a workflow that, when someone choose “talk to a person” and nobody respond in 2 minutes, Fin:ask for email or telephone “continue in WhatsApp” optionThanks

hammadNew Participant

Article Help Center

When click on showArticle and click on back button page went blank

Experiencing a white page after navigating back from an article might relate to how the Intercom widget or its associated scripts are initialized, especially if there's a conflict when the page is unloaded or when navigating between different routes or pages in your application. Please let me know if I missing anything.

Sonia MoaieryNew Participant

Alerts or Notification for News Center

Hi everyone - we recently started using Intercom’s “News Center” feature ( https://news.intercom.com/skilljar ) and our customers and internal employees love it but many folks (customers and employees) have asked if there’s a way they can “follow” this page and get alerted every time a new post is added or get it pushed into an internal slack channel? They know they can see it in the News tab of our messenger in our product, but they’re looking for an alert that doesn’t require them to be logged in to our product. Any ideas for ways to make this happen, I don’t think it’s a feature Intercom has!

Kevin McBainNew Participant

For workflows, is it possible to filter actions on a field associated with a Customer's email address?

Hi all!The workflow I’m trying to build (forgive me, new to Intercom) is essentially having the user respond to a chat bubble that pops up asking them if they’re interested in speaking with a member of our team, and then having them enter their Name and Email address, and then triaging them to a respective team member’s Calendly.When I build a workflow and make the structure something like:User Enters First Name/Last Name »Branch based on If [Custom Owner Property] is… A/B/C/D »Show Owner A/B/C/D’s Calendly Page Based on Above Branch It doesn’t pull from the Custom Owner property associated to the email entered. Can Workflows only deal with Leads? If a customer enters their email address and is associated to a customer, is it possible to cross reference that against their email address and then pull from that profile? How would I build that? Let me know if you need clarification from this ramble, thank you!

bryanmalaluan.reckonNew Participant

Something's gone wrong, content could not be loaded (React Native)

We are encountering an issue where the messenger displays “Content could not be loaded” to newly created users in our app and initially calling loginUserWithUserAttributes method. After re-opening the app the messenger works.Issue is only encountered in released versions (Test flight and App store) and we can’t replicate in debug/local.

Lina AreklewNew Participant

Opting in

I am trying to created a button in an email and link to the subscription opt in page. Used the link + used ID, but when testing I still end up with technical difficulties page. When checking the unsubscribe link in old email it works fine. Suggestions?

Stephan NollerNew Participant

Connecting Bot with CustomGPT

Hi, has anyone tried to connect a bot with the newly available CustomGPT from OpenAI? I am struggling to get it done. Trying to use custom actions, map the content of the OpenAI Response to a custom object but then i cannot send the response back to the user. Any suggestions?

PauloParreiraNew Participant

Apps & Integrations

OAuth app fails to redirect to sign in page

Greetings,I currently have an Intercom app that seamlessly integrates with our system and our customers' accounts. However, I've observed an unusual behavior during the OAuth process when a user attempts to navigate without being logged in. Intercom redirects the user to the sign-in page but returns an "unexpected error" message due to the inclusion of OAuth query parameters.Has anyone encountered a similar issue and found a viable solution? I have attached a screenshot illustrating the error for reference.Thank you in advance for any insights or assistance provided.

DavidHoNew Participant

Android: Pressing X appears to close App as well as Intercom Client

We use the Intercom Client within our app for customer support. I’ve found some strange behaviour which may be a bug. The symptom is that pressing X to close the Intercom client appears to close the entire app under certain circumstances.To recreate:Open Intercom client from within our app.Navigate to an item such as a FAQ item which launches a page separately in the phone browser (Chrome in this case)Use the app drawer to switch back to the Intercom ClientPress X to close Intercom ClientThe client closes and the phone Home Screen is shownIt appears that the app is closed as well but if you were to go back to the browser and press back, our app appears there as if the Intercom Client has been disassociated from the [App → Client → Browser] stack.If I do not use the app drawer and just press Back from the browser, it all behaves as expected.Seen in Android SDK 15.0.0 and 15.5.0Was wondering if this a known bug or is there anything we can do with our integration to avoid this?

News & Updates

News & Updates

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