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🎅 How to prepare your Fin AI Agent for Christmas 🎅

22 days ago

Fin Community

Connecting Customers, Experts, Developers and Fin Teams for Success

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🎅 How to prepare your Fin AI Agent for Christmas 🎅

Recent activity
Help others
Categories

S

steveddanielsNew Participant

Newsfeed styling needs a huge upgradeSubmitted

The styling options for Newsfeeds are so limited as to make it almost impossible for Newsfeeds to meet basic accessibility and usability requirements. For example:The link text in the header is always white, no matter what background color or image i

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705

3 hours ago

A

Amber StephensConnector

asked in Train Fin

How are you stopping Fin from looping and being repetitive?

Something is going wrong with my anti-repetition guidance. No matter what, Fin will not stop repeating/rephrasing the same answer multiple times. I have guidance on asking clarifying questions and am wondering if that’s part of the issue. My adjustme

3704

A

3 hours ago

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BlakeDNew Participant

Add ‘Within office hours’ support for ticket time metrics (eg waiting on customer, in-progress)Submitted

It would be immensely beneficial if there was a ‘within office hours’ toggle for metrics that are based on ticket status.

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10

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4 hours ago

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Stephen OakesNew Participant

Allow Messages from bots/workflows/forms to be sent over to a conversation via the Slack integrationSubmitted

Currently, we have a channel were non-support agent members of our company can ask our support team questions, and that information is collected in a form that is then posted to the channel. We’d like to use the Slack/Intercom integration, but as is,

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1115

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5 hours ago

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LauraGNew Participant

Bring back "unpublish" for Public ArticlesSubmitted

I miss the unpublish option. Our articles live in collections or sub-collections, so I prefer to just unpublish or publish rather than remove it from a collection entirely.

3

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7 hours ago

C

Caroline PolioNew Participant

asked in Workflows

Improve Round Robin Assignment Flexibility

We'd love to see two improvements to Round Robin: Automatically assign conversations transferred between team inboxes. Currently, Round Robin only runs when a conversation first enters an inbox. Conversations transferred from another team can remain

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C

7 hours ago

S

Sulamita IvanovActive User

asked in Proactive Support

Turning off steps view

Is there a way to remove “step 1 of 5” from the product tours? In some cases we would like to show the steps and in other cases we wouldn’t. Just wanting to know if that’s an option.

2033

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9 hours ago

Adam BengalConnector

asked in Tips, Tricks and Workarounds

Customer behavior changing to avoid Fin

Hello Intercom Community!We have been live with Fin for just over a year now. We began small with a subset of beta users, then went live with all users on our Cloud platform on January 1st 2026. While there are bumps and dissenters, overall the recep

10058

11 hours ago

M

Melissa MontesNew Participant

asked in Train Fin

Ingesting Long Dense Content for Fin

Hi! I am curious to learn more about how Fin ingests long form content that is not necessarily written in a way to support it (i.e Content chunking, formatted for Ai readiness). Looking to learn if Fin has the ability to ingest something like an owne

142

11 hours ago

M

Mark WeisbergNew Participant

Dynamic Brand Assignment in WorkflowsSubmitted

For the new multi email branding, allow us to automatically set the brand for inbound emails based on conversation attributes, customer data, or specific actions. How it works:Workflow Rule Creation – set up rules like:If a conversation email to doma

13

763

Caroline PolioNew Participant

asked in Workflows

Improve Round Robin Assignment Flexibility

We'd love to see two improvements to Round Robin: Automatically assign conversations transferred between team inboxes. Currently, Round Robin only runs when a conversation first enters an inbox. Conversations transferred from another team can remain

40

C

7 hours ago

M

Melissa MontesNew Participant

asked in Train Fin

Ingesting Long Dense Content for Fin

Hi! I am curious to learn more about how Fin ingests long form content that is not necessarily written in a way to support it (i.e Content chunking, formatted for Ai readiness). Looking to learn if Fin has the ability to ingest something like an owne

142

11 hours ago

B

Briana M.New Participant

asked in Email

assign outbound conversations to a team inbox

We’d like the ability automatically assign a team inbox when a teammate initiates an outbound conversation, ideally based on the From email address used.For example, a conversation sent from billing@company.com should automatically belong to the Bill

295

B

1 day ago

D

Dev-Only AccessNew Participant

asked in Mobile SDKs

iOS SDK: “Something went wrong” when presenting Messenger for some identified users (fixed by logout/login)

Few of our identified users on iOS see “Something went wrong” when user opens the Messenger. Calling Intercom.logout() and then logging the user in again fixes it. We cannot reproduce it on demand, and no error reaches our app.EnvironmentIntercom iO

221

R

1 day ago

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EthanMiller87New Participant

asked in Messenger

Intercom Messenger fails to initialize properly during page load

Hello everyone, I have been running into an issue integrating the Messenger widget on our site, where the chat launcher randomly fails to appear for visitors. The script is embedded in the header, but in several modern browsers, the boot sequence app

40

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1 day ago

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Wayne YuanNew Participant

asked in API & Webhooks

Data Export API – service_unavailable Error When Checking Export Status

We've recently been experiencing an issue with the Data Export API.The export jobs are submitted successfully, but when polling their status, the API returns in_progress a few times before eventually returning the following error:{ "errors": [ {

111

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2 days ago

E

EthanMillerNew Participant

asked in Messenger

Intercom Messenger widget failing to initialize on single-page application route transitions

Hello everyone, I have been working on integrating the Intercom Web Messenger into our web platform, but we are experiencing unexpected behavior during dynamic page transitions. Specifically, the chat launcher periodically fails to mount or becomes u

60

E

2 days ago

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Opensurvey team (Amber)New Participant

asked in Localisation/Languages

Language-aware minimum query length for modern Help Center search (Korean, Japanese, Chinese)

The search bar on the modern Help Center template only runs once a query has at least 3 characters. Intercom confirmed this limit is fixed, not configurable, and the same for every language.A 3-character minimum works for English, where 1–2 letter in

150

O

2 days ago

O

Opensurvey team (Amber)New Participant

asked in Localisation/Languages

Search query character limit on the modern template

The search bar on the modern Help Center template doesn't return results for queries under 3 characters. For example, searching "플랜" (plan) or "가격" (price) returns no results, while "플랜이" or "가격은" (the same root word with a particle attached) works f

492

O

2 days ago

M

Misty HardwickNew Participant

asked in Messenger

Change "Sent" message status to a different word (too similar to Seen)

Optically - the word “Sent” is too similar to “Seen” and harder to quickly distinguish when navigating through conversations. It’s also not very descript - does Sent mean delivered??Instead of “Sent” some other suggestions…-Sending-In transit-In rout

50

M

3 days ago

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