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Pioneer: A summit where CX leaders redefine what's possible

29 days ago

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Pioneer: A summit where CX leaders redefine what's possible

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Improving Fin AI responses to vague queries
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Categories

V

Vicky KostarellouNew Participant

Localisation/Languages

Icelandic language

Do you have any plans to support Icelandic in Intercom help center section? If so, is there an estimated timeline for when it might become available?

10

V

1 hour ago

thetelephonycoNew Participant

AI Insights

How AI Voice Agents Can Support Outbound Lead Follow-Up

One of the biggest challenges in outbound sales is not generating leads — it’s following up with them consistently.Sales teams often have to call leads multiple times, check whether they are still interested, answer basic questions, and pass qualifie

10

2 hours ago

G

GreendrakeNew Participant

API & Webhooks

Ability to configure Fin via API

Very much missing the endpoints for viewing/editing Fin guidance & escalation rules. We don’t want to do it via the UI, we want our internal AI agents to reason about how to adjust Fin. Currently sort-of can automate it via Playwright but that’s

20

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6 hours ago

A

Anamarie MagalhaesNew Participant

Workflows

Slack workflow conditions for teammates

Would really love to be able to create more dynamic workflows for Slack channel specific flows. Top priority would be to use Slack teammates as a condition in workflows so we aren’t hounded with noise from messages sent by internal employees in our e

30

A

10 hours ago

L

Levi KilianNew Participant

Save chart drill‑in results as a reusable chart in reportsSubmitted

The chart drill‑in view is very useful for exploring the records behind a metric. However, it currently can’t be saved or reused as its own chart in a report.It would be powerful if the drill‑in table could be saved as a reusable chart that can be ad

1

40

L

14 hours ago

J

Judy CorreiaNew Participant

Recommendation Audit or CategorisationSubmitted

Currently Fin Recommendations (content gaps, data gaps and action gaps) only have two options - reject or mark as done/approve. Rejecting removes the recommentation and stops Fin from suggesting it again in the future. In our case this is limiting as

1

50

BuuNew Participant

HelloWhen we try to send a picture on Instagram it doesn’t work anymore as it was working previously.If the customer send to us it’s working very well but not in the other way.It’s just red.Conversation : 215475580844736

1394

בן גטניוConnector

Fin occasionally inserts English words or foreign characters into Hebrew replies. How can this be prevented?

Hi everyone,We’re using Fin in Hebrew, but we keep seeing cases where Fin adds random English words inside Hebrew replies, even when those words do not appear in our Help Center articles or snippets.We also had a more serious case where Fin inserted

6717

S

17 hours ago

V

Vitor Gomes da SilvaConnector

Mobile SDKs

Intercom Push Notification does not open the chat when cold start in SwiftUI

Hello everyone,I am facing an issue with Intercom Push Notification when it is a cold start (App is terminated, you receive a Push Notification and this notification will wake the App). While testing on Simulator that, if i am running my app from Xco

150617

S

17 hours ago

S

Steven MooreNew Participant

Add User-Toggleable Sort Order (Ascending/Descending) for Ticket Update ThreadsSubmitted

Current State: Ticket update/comment threads render in ascending chronological order (oldest-to-newest). Retrieving the most recent update requires scrolling to the bottom of the thread regardless of ticket type or thread length.Issue: This sort orde

8

360

S

18 hours ago

V

Vicky KostarellouNew Participant

Localisation/Languages

Icelandic language

Do you have any plans to support Icelandic in Intercom help center section? If so, is there an estimated timeline for when it might become available?

10

V

1 hour ago

thetelephonycoNew Participant

AI Insights

How AI Voice Agents Can Support Outbound Lead Follow-Up

One of the biggest challenges in outbound sales is not generating leads — it’s following up with them consistently.Sales teams often have to call leads multiple times, check whether they are still interested, answer basic questions, and pass qualifie

10

2 hours ago

G

GreendrakeNew Participant

API & Webhooks

Ability to configure Fin via API

Very much missing the endpoints for viewing/editing Fin guidance & escalation rules. We don’t want to do it via the UI, we want our internal AI agents to reason about how to adjust Fin. Currently sort-of can automate it via Playwright but that’s

20

G

6 hours ago

V

Vladimir Hernandez CastilloNew Participant

Helpdesk

Ticket Portal: allow multiple State filters

When viewing tickets in the Ticket Portal, users cannot filter to "all non-closed tickets" with the current filter UI.ProblemOnly one State filter can be applied at a time. After a State filter is set (e.g. "State is any"), State is no longer availab

80

TangoNew Participant

Request to support Firebase Installation ID (FID) for Android SDK

Hi Intercom team,We’d like to request support in the Intercom Android SDK for the new FCM registration flow based on Firebase Installation ID (FID):https://firebase.google.com/docs/cloud-messaging/android/get-started#enable-registration-via-firebase-

190

T

1 day ago

N

Nicholas LiewfattNew Participant

Helpdesk

Column persistence

Hello! Since view columns are stored locally in the browser’s cache, and clearing the cache resets the view columns' data to default, I developed a Tampermonkey userscript for my team to preserve selected/ordered table columns per view. Yesterday and

361

1 day ago

M

Marie GouilliardNew Participant

Ask the Intercom Team about Fin

Fin AI MCP tool calling is taking too long - how to reduce this latency?

We’re building a personalized onboarding experience using a Fin Procedure and two custom Data Connectors.The customer first receives this static welcome message through an Intercom Workflow:Hi, I’m an agent designed to help guide you through the prod

361

4 days ago

N

NickvanVlietConnector

Helpdesk

Unassigned calls unable to pick-up

We've had multiple instances now that calls come in (get added to a team) but no-one can pick-up the call. Is configured, and we see a button in the conversation, but when we click on it nothing happens. Has anyone else experience this?

812

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6 days ago

C

Cole McCordNew Participant

Apps & Integrations

Requesting redirect URI allowlist for MCP DCR - Airia

Product or tool name: Airia (https://airia.ai)Exact redirect URI to review:https://auth.airia.ai/OAuth/callbackMCP endpoints targeted: both https://mcp.intercom.com/mcp (US) and https://mcp.eu.intercom.com/mcp (EU). We have EU-hosted customers whose

220

C

6 days ago

J

Jasmine BrownNew Participant

Deploy Fin

Fin Handoff Issue - Agent Replies not Appearing

Hi all,We're seeing an issue after conversations are handed off from Fin to Zendesk:Customer messages are successfully reaching Zendesk Conversations are being assigned to agents as expected Agents can reply from ZendeskHowever, the customer never re

1051

R

7 days ago

News & Updates

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