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19 days ago

Fin Community

Connecting Customers, Product Experts, Developers and Fin Teams together

7,150 Topics
18,153 Replies
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C

CS AdminNew Participant

Optimize Idea submission with FinSubmitted

Whenever we contact Fin for support and there is no solution to what we are suggesting, why not make it so Fin searches this Ideas section automatically to help streamline submission and upvotes? Having customers leave the conversation with all the c

1

KoulaNew Participant

Make Knowledge searchable/viewable in side panel of conversationSubmitted

It would be super helpful for the support team to be able to search and view internal knowledge articles in the side panel where copilot is rather than just using the AI - internal processes should be able to be seen whilst working in a conversation

7

jackofalltradesNew Participant

Apps & Integrations

API visibility for admin‑initiated outbound emails before a reply

When an admin sends an outbound email from Intercom, the message exists as a message object but no conversation is created until the recipient replies. Because of this, the API cannot retrieve the outbound email via the conversations API (GET /conver

josephpeterNew Participant

Workflows

How Can Intercom Help Improve the User Experience on a Gaming Website?

I’m working on a gaming website called BaixarGame and want to make it easier for visitors to find useful information and get help when they need it.For a website with many game pages, what Intercom features would you recommend for improving the user

141

7 hours ago

D

Daniele AlbertinelliNew Participant

Allow adding articles to multiple collectionsSimilar functionality

We have several articles relevant to multiple collections. Duplicating articles is not preferred. Thank you!

167

Julian BurkeNew Participant

Feature Request | 30-Minute Preemptive Logout Warning BannerSubmitted

The Problem Intercom’s 48-hour forced session timeout currently logs agents out without warning. If this happens while a teammate is actively on a live phone call, the connection abruptly drops mid-conversation, forcing customers to start over and c

2

benstokes743New Participant

Helpdesk

Intercom Automation Sometimes Fails to Trigger for New Conversations

I’m having an issue with an Intercom workflow where automation does not consistently trigger when a new conversation is created.What I’m seeing:The workflow is enabled and the trigger conditions appear correct. Most new conversations enter the workfl

323

1 day ago

M

Michelle ChiuNew Participant

Create new Slack messages from Intercom interfaceSubmitted

Today, the only way to create a new slack message to a customer is through an Outbound Broadcast. That is super cumbersome. There should be a way to create a new slack message from the Inbox (Channel or DM), just like you can create a new convo or ti

1

Anna SchoferNew Participant

Stop changing the tab text when ANYTHING happens it is all false flags and very distractingSubmitted

I hate how the tab text changes if anyone messages in to a shared inbox when I have my Intercom tab open and am not on it. I basically have to never have intercom open so that I’m not getting constantly pulled away when just an email comes in to the

1

David CruzNew Participant

Speed in completing tasksSubmitted

Hello team,We were using the Operator to improve some FAQ articles, and it was able to identify some unique English-language articles that contained the word “participant.” Each of these articles has a Spanish-language equivalent, and all of them wil

1

jackofalltradesNew Participant

Apps & Integrations

API visibility for admin‑initiated outbound emails before a reply

When an admin sends an outbound email from Intercom, the message exists as a message object but no conversation is created until the recipient replies. Because of this, the API cannot retrieve the outbound email via the conversations API (GET /conver

josephpeterNew Participant

Workflows

How Can Intercom Help Improve the User Experience on a Gaming Website?

I’m working on a gaming website called BaixarGame and want to make it easier for visitors to find useful information and get help when they need it.For a website with many game pages, what Intercom features would you recommend for improving the user

141

7 hours ago

B

benstokes743New Participant

Helpdesk

Intercom Automation Sometimes Fails to Trigger for New Conversations

I’m having an issue with an Intercom workflow where automation does not consistently trigger when a new conversation is created.What I’m seeing:The workflow is enabled and the trigger conditions appear correct. Most new conversations enter the workfl

323

1 day ago

N

NickvanVlietNew Participant

Helpdesk

Unassigned calls unable to pick-up

We've had multiple instances now that calls come in (get added to a team) but no-one can pick-up the call. Is configured, and we see a button in the conversation, but when we click on it nothing happens. Has anyone else experience this?

בן גטניוConnector

Fin occasionally inserts English words or foreign characters into Hebrew replies. How can this be prevented?

Hi everyone,We’re using Fin in Hebrew, but we keep seeing cases where Fin adds random English words inside Hebrew replies, even when those words do not appear in our Help Center articles or snippets.We also had a more serious case where Fin inserted

6036

2 days ago

N

noahassanNew Participant

Train Fin

AI content readiness assessment for Fin

Hi everyone,We're exploring how to measure content readiness before syncing our website pages to Fin. We want to ensure our content is structured so Fin can parse it cleanly and pull accurate answers without losing context.We know about the optimizat

261

2 days ago

M

Marius IburgNew Participant

Fin FAQs

How to disable/edit Fin's automatic handoff message?

Hi all,Whenever Fin escalates a conversation to our Customer Support team, it automatically sends its own handoff message to the customer (something like "A colleague from our support team will take a look..."). We can't find any setting to turn this

834

3 days ago

J

jhonferyNew Participant

Workflows

Best Way to Manage Customer Support for a Gaming Website?

I’m working on a PC gaming website where visitors often have questions about games, installation, system requirements, and troubleshooting.For those using Intercom, what’s the best way to organize these types of questions? Would you recommend using a

josephferyNew Participant

Workflows

How Should a PC Gaming Website Organize Its Help Center?

I'm working on improving the support experience for a PC gaming content website and am considering Intercom for customer communication and self-service support.The website covers various types of PC gaming content, so visitors may need help finding g

Vitor Gomes da SilvaConnector

Mobile SDKs

Intercom Push Notification does not open the chat when cold start in SwiftUI

Hello everyone,I am facing an issue with Intercom Push Notification when it is a cold start (App is terminated, you receive a Push Notification and this notification will wake the App). While testing on Simulator that, if i am running my app from Xco

140616

V

4 days ago

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