Intercom Community

Fin strips quoted email thread from replies is there a fix?

When Fin replies or send a follow up for inactive customers, the outbound reply doesn't include the quoted thread below the message. Recipients only see the reply itself with no prior context.Is there a setting in Intercom to enable quoted/threaded r

181

23 minutes ago

EligijusNew Participant

Intercom app on iOS bugs out

After the recent update I cannot properly reply to customers on the iOS app. It goes to a new line randomly, then the text disappears. It’s unusuable.

201

2 hours ago

AudreyNew Participant

Has anyone cracked the Fin escalation timing problem?

We're trying to get Fin to behave differently depending on when the customer asks for a human. We've tested two separate guidance rules but it's not sticking. Anyone solved this?Here’s what we want to do:First message = "offer" escalationCustomer say

351

3 hours ago

Operator status/availability as condition in workflowSubmitted

Adam DudaNew Participant

Hello everyone, I was setting up some Workflows and wanted to make a fallback for when none of our operators are online. However, I noticed there isn't a condition to check the online/away status of teammates. I think adding this would be really usef

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Obaida HandokluNew Participant

iOS SDK 19.6.3 — App freezes after fast double swipe-down (conversation → home)

DescriptionOn Intercom iOS SDK 19.6.3, if a user opens a conversation and quickly swipes down twice (first to close chat → home, then immediately to dismiss messenger), the app freezes. The main screen is visible but unresponsive.Works fine: slow swi

Amy HughesNew Participant

Messenger

mobile app ui/ux issue

Hello. I can see that you’ve updated the Intercom mobile app, but unfortunately the experience has become noticeably worse.The most frustrating change is that the message input field now only displays a single line while typing. This makes it extreme

351

Share your Guidance Prompts!

7 hours ago

Joe CaffreyActive User

Test Fin

Would love to keep a thread going of what prompts are working for your teams, so we can generate some best practices across the community. 🙌🏻Share away!

11216

18 hours ago

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Daniel_VenterraSIMNew Participant

Make Workflows available as a paid add-on for Essential customersSubmitted

As an Essential customer, I completely understand that some advanced features should remain exclusive to higher-tier plans.However, Workflows feel less like an advanced feature and more like a core part of running a modern support team. Simple automa

1

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20 hours ago

Brian B11Intercom Team

Mobile SDKs

iOS SDK Release 19.6.3

Release Date: 09-06-2026 🚀 Enhancements Added security enhancements. 🐛 Bug Fixes Fixed a crash that could occur during app launch.

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2 days ago

Adam BengalConnector

Tips, Tricks and Workarounds

Customer behavior changing to avoid Fin

Hello Intercom Community!We have been live with Fin for just over a year now. We began small with a subset of beta users, then went live with all users on our Cloud platform on January 1st 2026. While there are bumps and dissenters, overall the recep

5576

2 days ago

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QueenzyNew Participant

Fin strips quoted email thread from replies is there a fix?

When Fin replies or send a follow up for inactive customers, the outbound reply doesn't include the quoted thread below the message. Recipients only see the reply itself with no prior context.Is there a setting in Intercom to enable quoted/threaded r

181

23 minutes ago

EligijusNew Participant

Intercom app on iOS bugs out

After the recent update I cannot properly reply to customers on the iOS app. It goes to a new line randomly, then the text disappears. It’s unusuable.

201

2 hours ago

AudreyNew Participant

Has anyone cracked the Fin escalation timing problem?

We're trying to get Fin to behave differently depending on when the customer asks for a human. We've tested two separate guidance rules but it's not sticking. Anyone solved this?Here’s what we want to do:First message = "offer" escalationCustomer say

351

3 hours ago

O

Obaida HandokluNew Participant

iOS SDK 19.6.3 — App freezes after fast double swipe-down (conversation → home)

DescriptionOn Intercom iOS SDK 19.6.3, if a user opens a conversation and quickly swipes down twice (first to close chat → home, then immediately to dismiss messenger), the app freezes. The main screen is visible but unresponsive.Works fine: slow swi

421

Tips, Tricks and Workarounds

7 hours ago

Adam BengalConnector

Customer behavior changing to avoid Fin

Hello Intercom Community!We have been live with Fin for just over a year now. We began small with a subset of beta users, then went live with all users on our Cloud platform on January 1st 2026. While there are bumps and dissenters, overall the recep

5576

2 days ago

antonio melaniNew Participant

How Do You Organize Help Center Content for Better User Experience?

I'm looking for suggestions on how to organize Help Center articles and knowledge base content so users can quickly find the information they need. Do you prefer organizing content by categories, user intent, or product features?While researching con

931

3 days ago

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NumanAdamNew Participant

Creating back office tickets from negative CSATs for Fin

Hey all!I’d been exploring this using Fin but had hit a road block and wanted to see if anyone had created anything like this:We want every negative Fin CSAT to create a ticket to our team to review to see if we could make any changes to Fin.We use a

online1312412New Participant

Analyze Fin

Why Sensory-Seeking Behaviors Like Spinning Are Common in Children

Children learn about the world through movement, exploration, and play. As they grow, parents may notice behaviors that seem unusual or repetitive. One example is spinning. Some children enjoy spinning around repeatedly, which often leads parents to

online1312412New Participant

Analyze Fin

The Future of Healthcare Pre-Authorization Services in a Changing Healthcare Industry

Healthcare organizations today must balance patient care, regulatory compliance, and financial performance. One area that continues to demand significant attention is prior authorization. Insurance companies often require approval before covering ce

Andrey VorobyovNew Participant

Settings, Security & Permissions

Unsafe Implementation Of Subresource Integrity

Our subdomain managed by intercom was flagged as ‘Unsafe Implementation Of Subresource Integrity’ issue."Unsafe Implementation of Subresource Integrity" usually comes from a scanner flagging that you're loading external scripts or stylesheets (typica

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