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🎅 How to prepare your Fin AI Agent for Christmas 🎅

12 days ago

Fin Community

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🎅 How to prepare your Fin AI Agent for Christmas 🎅

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RoyTop Expert ✨

posted in Deploy Fin

🎅 How to prepare your Fin AI Agent for Christmas 🎅

Hi everyone 👋 🎅 I wanted to share this with the community because I couldn't find a single article on how to get Fin ready for Christmas. There's plenty out there on getting support teams ready for the holidays, but nothing on the AI agent itself.I

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2 hours ago

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Erin KActive User

Would love the ability to schedule a special notice for the holidays instead of having to turn it on and off manually in real time.Planned

Would love the ability to schedule a special notice for the holidays instead of having to turn it on and off manually in real time.

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69220

HugoRmActive User

How to filter side conversations

Hey! I discovered that the Side conversations option allows to send messages to Slack—neat! However, it is not straight forward to later on find the conversations that have side conversations. Any ideas of how this could be done? In short, this is th

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2 hours ago

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KeraNew Participant

Bulk Edit conersation/ticket attributesSubmitted

The ability to bulk edit ticket/conversation attributes is a really key feature that seems to be missing. For example, if we get 20 tickets in all at once that are related to the same product, and headed to the same team - it would be nice to assign

1

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K

5 hours ago

Sam WilsonNew Participant

Using guidance and procedure drafts inside a ReleaseSubmitted

Problem:A guidance rule or procedure that is paused or in draft on the live version can't be changed inside a release. It doesn't show up there as something you can edit or set to active. As far as a release is concerned, it doesn't exist until someo

1

20

5 hours ago

Sam WilsonNew Participant

Internal notes on help center articlesSubmitted

Problem:There's nowhere on an article to leave a note for other editors. Anything an editor needs to know before changing an article has to live outside Intercom, where the person making the edit won't see it.Examples of what a note would carry:Linke

1

30

5 hours ago

Sam WilsonNew Participant

Preview Fin without creating a conversationSubmitted

Problem:Every conversation started in the Fin preview lands in the live inbox as unassigned, alongside real customer conversations. Our support engineers work from that view, so each test conversation looks like a customer waiting for a reply. It's f

1

20

6 hours ago

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Ana UcedoNew Participant

Comments in article's draftsSubmitted

Insert comments in the help center draft articles so the team can work in collaboration inside Intercom and not in other tools. Like Google Docs, Figma, Claude…

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8 hours ago

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Molly KatolasNew Participant

Workflow trigger for side conversation repliesSubmitted

I’d like to be able to trigger a workflow if there’s a reply to a side conversation on a ticket. Currently the only action that’s taken on a conversation is ‘waking up’ the ticket from a snoozed state. Not all of our teams use the snooze feature, man

7

733

9 hours ago

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Wendy WayWizNew Participant

asked in Support Operations

Display the exact time under each message

Hello,We use Intercom for customer support for our SaaS product and would like to be able to display the exact time under each message (for example, “3:50 PM” or “8:31 AM”), instead of the elapsed time (“16 hours ago,” “2 days ago”).We know that the

261

9 hours ago

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Wendy WayWizNew Participant

asked in Support Operations

Display the exact time under each message

Hello,We use Intercom for customer support for our SaaS product and would like to be able to display the exact time under each message (for example, “3:50 PM” or “8:31 AM”), instead of the elapsed time (“16 hours ago,” “2 days ago”).We know that the

261

9 hours ago

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Semih YüzüncüoğluNew Participant

asked in Helpdesk

Priority or custom fields are not available in the Customer Portal

Hi, we use Intercom’s Customer Portal. Our customers need to review and prioritize their tickets from the list without opening each ticket individually.Our main request is a Priority column alongside the existing Ticket state column. The portal curre

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11 hours ago

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Timo OppermannNew Participant

asked in Data

Reporting Volume Alerts

It would be wonderful to have a Intercom native feature where you could set up a alert threshhold feature on a chart that informs dedicated stakeholders if the volume was hit (without requiring periodic review). Examples might be: - If CX score hits

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12 hours ago

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Anne-Marie MessineoNew Participant

asked in Apps & Integrations

Free Salesforce Integration User Licenses for Integrations

hi,I was wonderig if there were plans to allow us to use the Free Salesforce Integrations licenses for integration between Salesforce and Fin.Thanks

71

2 days ago

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TonyFNew Participant

asked in Support Operations

Wishlist from a multi-brand workspace: what we’re missing after migrating

Description:We run several brands in one workspace, with chat, email, overnight Fin coverage and multiple languages. These are the gaps we keep hitting, roughly in order of impact:Brands and what customers seeA customer-facing name per brand, separat

321

3 days ago

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PaulineNew Participant

asked in Knowledge Base

Enable users to view a public article in the Help Center while logged in, and via a direct link without being logged in, without having to duplicate the article

Enable users to view a public article in the Help Center while logged in, and via a direct link without being logged in, without having to duplicate the article→ Users : can view the article through the Help Center if they are connected→ Can also vie

1003

6 days ago

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Michael ThompsonNew Participant

asked in Messenger

Intercom Messenger widget freezing inside mobile webviews for media editing resources

We recently integrated the Intercom Messenger widget on our support portal at cepcutapk.com to assist visitors with troubleshooting guides and template downloads. However, several mobile visitors browsing through our tutorials for capcut video projec

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6 days ago

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Judah FerstNew Participant

asked in API & Webhooks

Intercom API / MCP bug

Connector bug for your reportSymptom: create_article and update_article fail with "This connector requires additional permissions. The user needs to reconnect it from connector settings." Reconnecting doesn't help, because it isn't a real permissions

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6 days ago

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Sajni OdedraNew Participant

asked in Workflows

Can you separate incoming conversations by user type — e.g. customers vs non-customers

Hi all,We're a regulated fintech app (Junior Stocks & Shares ISA) and have two distinct user types who might need support:1. Our main customers — parents who hold a JISA account with us2. Gifters — friends and family who are gifting money to a ch

221

bshirNew Participant

Conversation and Company mapping

Hey Everyone!We have data of conversation, conversation parts, contact, and company to our datawarehouse, extracted using Intercom API.Now, we are trying to replicate one table that our client has built in the Intercom Reports which basically shows t

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10 days ago

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