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Edition 3 of our 2026 planning series

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Muhammad_UNew Participant

Settings, Security & Permissions

Chat not working

Hello,I work on a platform and they are using intercom for their live support chat. I am using for several months and it worked perfectly. But now for over a week, it keeps loading here: I’ve talked with them via email and even they’re shocked. They

Andre RomaoNew Participant

Knowledge

Accessing internal article tags & better ways to convert internal → public articles

I'm syncing documentation from Notion to Intercom and I’m looking for a better way to handle internal and public articles.Current workflow: All documentation is written in Notion. I use Intercom’s native Notion sync, but it only creates internal ar

shon2789New Participant

Outbound

How can a user input bold text in the messenger?

Hi, I want to know how to write bold text as an user that messaging with the company?Tried to do markup syntax but nothing works, the only thing that seems to be working is <br> tag which breaks a line, is it possible at all to write bold text

Josh DowdyNew Participant

Inbox

Sending CSAT to all users of group conversations

a lot of inbound emails come in to my support mailboxes with multiply people on the email and I would like us to send out the CSAT email to all people in the conversation.

1674

8 hours ago

M

Manafa AdminNew Participant

Settings, Security & Permissions

Unable to complete payment for enable ( add team member ) module on my workspace, getting something when wrong.

Unable to complete payment for enable ( add team member ) module on my workspace, getting something when wrong. i have attached the activity status change with time log and right now getting alert watning screens shot as well for better understanding

inn-adminNew Participant

API & Webhooks

WhatsApp audio messages arriving without attachments data in Conversation Parts

When fetching conversations via the Conversations API (GET /conversations/{id}), I’ve noticed a difference between WhatsApp images and WhatsApp audio messages. Image messages include full attachments data (URL, content_type, filesize, etc.). Audio

Shir ElazariNew Participant

Outbound

Support Horizontal Layouts (Image/Icon Next to Text) in the Post Composer

Hello Intercom Product Team,I am requesting the addition of a simple, native feature within the standard visual message composer (for Posts, Tours, and Surveys) that allows for a horizontal layout.The Problem:Currently, users are restricted to a vert

Lance RomighNew Participant

Messenger

Download Media

There should be an option to export all media in a conversation. I am looking through a conversation and selecting pictures one by one; which takes way too long. There should be an option to not only export the conversation, but to export all media

Bartłomiej GóreckiNew Participant

API & Webhooks

List snippets using Developer Platform

Hi everyone, Is it possible to list all snippets from our system? I would like to list them like I list articles (https://developers.intercom.com/docs/references/rest-api/api.intercom.io/articles/listarticles) Best regards

1052

P

1 day ago

Diana TripacLeading the Community @ Intercom

New to Intercom Community? Start here ✨

Welcome to the Intercom Community! 👋 Here is a welcome message from Des, Co-founder of Intercom 🤩How to make the most of your membership?Access the Product Q&A -Ask questions and hear back from other users and the Intercom Team. Discover usefu

34833

1 day ago

A

Andre RomaoNew Participant

Knowledge

Accessing internal article tags & better ways to convert internal → public articles

I'm syncing documentation from Notion to Intercom and I’m looking for a better way to handle internal and public articles.Current workflow: All documentation is written in Notion. I use Intercom’s native Notion sync, but it only creates internal ar

inn-adminNew Participant

API & Webhooks

WhatsApp audio messages arriving without attachments data in Conversation Parts

When fetching conversations via the Conversations API (GET /conversations/{id}), I’ve noticed a difference between WhatsApp images and WhatsApp audio messages. Image messages include full attachments data (URL, content_type, filesize, etc.). Audio

Shir ElazariNew Participant

Outbound

Support Horizontal Layouts (Image/Icon Next to Text) in the Post Composer

Hello Intercom Product Team,I am requesting the addition of a simple, native feature within the standard visual message composer (for Posts, Tours, and Surveys) that allows for a horizontal layout.The Problem:Currently, users are restricted to a vert

Stephen OakesNew Participant

Workflows & Automations

Syncing Intercom Notes to Salesforce Chatter

Has anyone built/use anything that syncs Intercom Notes into Salesforce Chatter? I’m relatively new to this world and wondering if this is possible out of the box or needs custom work.

Emre YıldırımNew Participant

API & Webhooks

Custom attributes can not be seen in Webhook payload

I added some custom attributes like lead_id and lead_email.I tried to send those under custom_attributes or directly. Both failed. intercom.boot({ ...additionalSettings, .lead_id: visitorId, lead_email: email,}); intercom.boot({ ...additionalSettings

atrottier21New Participant

Settings, Security & Permissions

How do you work with voice channels if you have no onsite presence in that country?

We have users worldwide and I have agents in India, UK and Canada.What are the best practices for working with voice channels from countries where we have no office?Example: We have no office in Mexico, it’s impossible to get a local number and have

Diana T11New Participant

Fin FAQs

Fin Audience defaults to "Everyone"

We have over 5,000 articles in this workspace, and that number continues to grow weekly as we onboard new products.With over 20 writers contributing, a common issue we've encountered is that the Fin Audience defaults to "Everyone". This often causes

Stephanie KlaiberNew Participant

Apps & Integrations

HubSpot Integration & Logging Ticket Activity/Requests

Is there a way to log an activity labeled Intercom Ticket with the details - similar to that of the current Intercom Conversation event. Currently we can see any/all activity by KNOWN contacts, which is what we were hoping to see for the tickets -na

Jimmy KimNew Participant

Apps & Integrations

Intercom Integration with Slack

Hello, I see that there is a Slack Intercom integration available here: https://www.intercom.com/help/en/articles/11534476-connect-your-slack-channelThe issue that I see though that is different from the use case that I am targeting is that Intercom

110

J

4 days ago

Simon_NNew Participant

Reporting

Moving from Tags to Conversation Attributes. Question about Fin handling attributes.

Hi everyone,We’re currently using Tags as our main way of classifying conversations in Intercom (e.g. product area, issue type, billing, cancellations, etc.). It’s starting to feel a bit messy and hard to report on, so we’re considering moving to a s

282

5 days ago

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