Fin Community

Misty HardwickNew Participant

Change "Sent" message status to a different word (too similar to Seen)

Optically - the word “Sent” is too similar to “Seen” and harder to quickly distinguish when navigating through conversations. It’s also not very descript - does Sent mean delivered??Instead of “Sent” some other suggestions…-Sending-In transit-In rout

131

Net CompareNew Participant

asked in Apps & Integrations

URLs are duplicated in notes for Jira for Tickets

I am using the Jira for Tickets app from App Store and I am using the basic integration with the sync notes enabled,When I create an Intercom ticket it gets created in Jira as well without any issue and the notes are created in Jira each time I creat

50

N

11 hours ago

Misty HardwickNew Participant

Change "Sent" message status to a different word (too similar to Seen)

Optically - the word “Sent” is too similar to “Seen” and harder to quickly distinguish when navigating through conversations. It’s also not very descript - does Sent mean delivered??Instead of “Sent” some other suggestions…-Sending-In transit-In rout

131

22 hours ago

'Message delivery failed' notes should be compacted into an expandable block

Mia Aurora SolengNew Participant

asked in Helpdesk

These quickly clog up tickets and also cannot be removed. This should be a very thin line with text “Message delivery failed” with a button to expand into further details. Multitple failed messages should be compacted into the the same block.

111

22 hours ago

E

ethan_caldwellNew Participant

Intercom Messenger widget causing loading delays and session sync issues on custom web app

We recently integrated the Intercom Messenger JavaScript snippet onto our website to handle setup queries and live troubleshooting for users downloading our custom launcher builds. However, we have noticed inconsistent behavior where the chat bubble

111

Improve Round Robin Assignment Flexibility

23 hours ago

C

Caroline PolioNew Participant

asked in Workflows

We'd love to see two improvements to Round Robin: Automatically assign conversations transferred between team inboxes. Currently, Round Robin only runs when a conversation first enters an inbox. Conversations transferred from another team can remain

130

C

1 day ago

Ingesting Long Dense Content for Fin

Melissa MontesNew Participant

asked in Train Fin

Hi! I am curious to learn more about how Fin ingests long form content that is not necessarily written in a way to support it (i.e Content chunking, formatted for Ai readiness). Looking to learn if Fin has the ability to ingest something like an owne

212

1 day ago

B

Briana M.New Participant

asked in Email

assign outbound conversations to a team inbox

We’d like the ability automatically assign a team inbox when a teammate initiates an outbound conversation, ideally based on the From email address used.For example, a conversation sent from billing@company.com should automatically belong to the Bill

335

B

2 days ago

iOS SDK: “Something went wrong” when presenting Messenger for some identified users (fixed by logout/login)

Dev-Only AccessNew Participant

asked in Mobile SDKs

Few of our identified users on iOS see “Something went wrong” when user opens the Messenger. Calling Intercom.logout() and then logging the user in again fixes it. We cannot reproduce it on demand, and no error reaches our app.EnvironmentIntercom iO

251

R

2 days ago

E

EthanMiller87New Participant