Fin Community

Support setting Date & Time conversation data attributes via macros

Lauren GildeaNew Participant

Data

Summary: Allow macros to set Date & Time conversation data attributes (CvDAs), with the ability to insert the current date/time at the moment the macro is applied.Current behavior: When adding a "Set conversation data attribute" action to a macro

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ParveshConnector

How are you monitoring customer conversations for mistakes before they become costly?

Hey everyone 👋I'm curious how Intercom teams are handling something that seems to get harder as support volume grows.How do you currently make sure that every message sent to a customer is safe and accurate whether it's written by a human agent or Fi

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P

21 hours ago

Revert Inbox Sorting ChangeSubmitted

RemyNew Participant

Please revert the recent change made to the sorting UX in the Inbox. Previously, we were able to sort Open conversations by Ascending based on Last Activity, and sort Closed conversations by Descending based on Last Activity. This makes sense as it a

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T

Please support Sendspark for embedding videosSubmitted

Earnest Research AdministratorNew Participant

Got it — you’re looking to embed SendSpark videos into webpages/articles.Right now, our editor only supports embedding videos from specific providers. The supported options include:YouTube Vimeo Wistia Loom StreamIO Brightcove Synthesia JW PlayerSend

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120

Track which conversations or tickets had an article sent and which oneSubmitted

Emmanuel LatorreNew Participant

Track which conversations or tickets had an article sent and which oneReport on articles sent as well as individual tickets for QA purposes

1

160

Add detailed Knowledgebase Article View ReportingSubmitted

Emmanuel LatorreNew Participant

Add detailed reporting for article views:Which users viewed which articles and during a specific range Same data above by company Track internal and help center views Show views also aggregated by collection and subcollection

4

200

Requesting redirect URI allowlist for MCP DCR - Airia

Cole McCordNew Participant

Apps & Integrations

Product or tool name: Airia (https://airia.ai)Exact redirect URI to review:https://auth.airia.ai/OAuth/callbackMCP endpoints targeted: both https://mcp.intercom.com/mcp (US) and https://mcp.eu.intercom.com/mcp (EU). We have EU-hosted customers whose

552

Support Procedures on Slack ConversationsSubmitted

LiveLongAndPatrickNew Participant

Our team uses tons of slack channels for communication with customers, so it would be excellent if Procedures triggered on Slack conversations. They have been really impactful to help with troubleshooting and resolution rate, but since they aren’t su

1

70

Re: Conversation details now carry over to new tickets product updateSubmitted

J

Jessie WalshNew Participant

The new BO ticket auto-fill behavior appears to rename tickets and pre-populate fields in ways that are often unhelpful for manual support workflows.In this case, it filled fields that are usually left at defaults, but did not help with the fields th

2

211

Marketo integration not working

W

William21New Participant

Helpdesk

Hi,I’m trying to connect Intercom to Marketo through the Marketo app from the Intercom app store.I have the Client, Secret ID and the API subdomain.I have this error message : “We couldn't save this app's settings. Try again in a minute”Is anyone hav

191

5 hours ago

Support setting Date & Time conversation data attributes via macros

Lauren GildeaNew Participant

Data

Summary: Allow macros to set Date & Time conversation data attributes (CvDAs), with the ability to insert the current date/time at the moment the macro is applied.Current behavior: When adding a "Set conversation data attribute" action to a macro

60

9 hours ago

Requesting redirect URI allowlist for MCP DCR - Airia

Cole McCordNew Participant

Apps & Integrations

Product or tool name: Airia (https://airia.ai)Exact redirect URI to review:https://auth.airia.ai/OAuth/callbackMCP endpoints targeted: both https://mcp.intercom.com/mcp (US) and https://mcp.eu.intercom.com/mcp (EU). We have EU-hosted customers whose

552

Salesforce date field sync issues

Lorena VigilNew Participant

Apps & Integrations

Hi, does anyone have a current workaround for syncing date fields from Salesforce to Intercom without the date shifting due to timezone differences?We’re sending renewal messaging from Intercom using a Renewal Date field mapped from Salesforce. Unfor

231

2 days ago

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בן גטניוConnector

Train Fin

Dynamic per-user Authorization header in Intercom Data Connectors

Hi everyone,We’re trying to build an Intercom Data Connector that retrieves customer-specific data from our backend.Our backend API requires a user-specific access token. This token is generated only after the customer completes an OTP/authentication

1441

2 days ago

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Vicky KostarellouNew Participant

Localisation/Languages

Icelandic language

Do you have any plans to support Icelandic in Intercom help center section? If so, is there an estimated timeline for when it might become available?

351

Fin Tips from Expert Users

ConorSuper User ✨

Operator Won't One-Shot Your Fin Procedure. Do This Instead (Support Stack E18)

New Support Stack episode: I sat down with @Brian Branca , AI Conversation Designer at Fin, on when a Fin Procedure is actually the right tool (vs when your knowledge base should have handled it instead).A customer told Brian's team they'd hit a rea

190

Ask the Intercom Team about Fin

Marie GouilliardConnector

Fin AI MCP tool calling is taking too long - how to reduce this latency?

We’re building a personalized onboarding experience using a Fin Procedure and two custom Data Connectors.The customer first receives this static welcome message through an Intercom Workflow:Hi, I’m an agent designed to help guide you through the prod

762

Screen reader does not announce name for iframe present on YouTube video in windows.

MsfteDADNew Participant

Reporting

Test Environment:OS: Windows 11 version 25H2 (OS Build 26220.7523)Browser: Edge (Version 151.0.4129.15)Screen Reader: NVDA (2025.3.2), JAWS (2026.2512.50), NarratorURL: https://help.enlyft.com/en/articles/11242176-enlyft-web-browser-extension-downloa

881

Screen reader is not announcing the 'Did this answer your question?' label for the feedback controls in windows.

MsfteDADNew Participant

Reporting

Test Environment:OS: Windows 11 version 25H2 (OS Build 26220.7271)Browser: Edge (Version 143.0.3650.75)Screen Reader: NVDA (2025.3.2), JAWS (2025.2508.120). NarratorURL: https://www.intercom.com/help/en/articles/9639255-getting-started-with-intercom

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