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Customer Service Transformation Report 2026

9 days ago

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F

flaviNew Participant

Workflows & Automations

API access to agents and reports

I am trying to access the agents that are working in my organizations to replicate our reports in the reporting tab of intercom. We have created interesting reports with FRT, closed tickets, open tickets etc. However, instead of using the reports in

JohnEdwardsNew Participant

Apps & Integrations

Any efficient methods to transfer conversations from Intercom to HubSpot?

Hi everyone,We’re searching for a reliable method to transfer conversations from Intercom to HubSpot without losing important context. Our support team manages interactions through Intercom, but our sales team primarily uses HubSpot. Unfortunately, t

3503

8 hours ago

I

Idan.LevyNew Participant

API & Webhooks

Webhook topic for admin metadata (role, job_title)?

Hey everyone We're pulling Intercom data via webhooks into BigQuery for reporting. We need agent roles and job titles, but we're not seeing these fields in any webhook payloads (e.g., conversation events).Before building a separate pipeline to poll t

111

8 hours ago

M

Mike S12New Participant

Apps & Integrations

Hubspot app sending conversations does not seem to work

Hi all, I've just set up the HubSpot app so it can send Intercom leads and conversations into our HubSpot account. The leads are sent over perfectly. However, no conversations are being sent at all. I've been following the documentation he

1775

8 hours ago

H

Harry GardnerNew Participant

Apps & Integrations

Adding intercom conversations into hubspot

Hi everyone! 👋Our support team works in Intercom, but our sales and customer success managers use HubSpot. I’m looking for a way to ensure that Intercom conversations are added to customer records in HubSpot automatically.I’ve come across some apps i

8307

9 hours ago

T

TusFacturasAPPNew Participant

Inbox

Email New tickets to operators don't show description and title

When we receive a new ticket by email it only shows the email and the status of this ticket, but not the title or description or any other attribute set, so it's hard to follow and reply to, unless you open the app. Is there any way we can set it up?

Noes N. SmeltNew Participant

Customers & Experts Connect

Looking for Intercom Optimalisation experienced Specialist in the Netherlands

For our car-sharing company in the Netherlands (Amsterdam) we are looking for an experienced Intercom specialist who is able to optimise our system. We have implemented it about 1 year ago and although we have things running with workflows and such w

IndyAnnaBonesNew Participant

Knowledge

2 feedback buttons could be confusing

There’s a ‘Give Feedback’ button above and a ‘Feedback’ button to the right. Why 2?

HugoRmConnector

How to filter side conversations

Hey! I discovered that the Side conversations option allows to send messages to Slack—neat! However, it is not straight forward to later on find the conversations that have side conversations. Any ideas of how this could be done? In short, this is th

Roderick HendersonNew Participant

Outbound

Allow email composer pop-out window

The email composer/reply pane is too small.FinAI acknowledges that, as of Feb 2026, “The email composer in Intercom doesn't have a built-in option to resize or make the composition pane larger within a thread. The composer size is fixed in the interf

flaviNew Participant

Workflows & Automations

API access to agents and reports

I am trying to access the agents that are working in my organizations to replicate our reports in the reporting tab of intercom. We have created interesting reports with FRT, closed tickets, open tickets etc. However, instead of using the reports in

Idan.LevyNew Participant

API & Webhooks

Webhook topic for admin metadata (role, job_title)?

Hey everyone We're pulling Intercom data via webhooks into BigQuery for reporting. We need agent roles and job titles, but we're not seeing these fields in any webhook payloads (e.g., conversation events).Before building a separate pipeline to poll t

111

8 hours ago

T

TusFacturasAPPNew Participant

Inbox

Email New tickets to operators don't show description and title

When we receive a new ticket by email it only shows the email and the status of this ticket, but not the title or description or any other attribute set, so it's hard to follow and reply to, unless you open the app. Is there any way we can set it up?

IndyAnnaBonesNew Participant

Knowledge

2 feedback buttons could be confusing

There’s a ‘Give Feedback’ button above and a ‘Feedback’ button to the right. Why 2?

HugoRmConnector

How to filter side conversations

Hey! I discovered that the Side conversations option allows to send messages to Slack—neat! However, it is not straight forward to later on find the conversations that have side conversations. Any ideas of how this could be done? In short, this is th

Roderick HendersonNew Participant

Outbound

Allow email composer pop-out window

The email composer/reply pane is too small.FinAI acknowledges that, as of Feb 2026, “The email composer in Intercom doesn't have a built-in option to resize or make the composition pane larger within a thread. The composer size is fixed in the interf

killian9848New Participant

Intercom Community

Script links not opening correctly in intercom messages

Hey everyone, I’m running into something odd when sharing longer urls inside intercom chats. For example, when I drop something like https://blxfruitscript.com/redz-hub-blox-fruits-script/ into a reply, sometimes it doesn’t preview properly or users

91

D

2 days ago

Gustav RiedererNew Participant

Train Fin

Improve Fin’s ability to understand and calculate dates

Fin is technically able to read dates, but in practice it often fails to reason about them correctly.ExampleFin currently sends out discount codes that are already expired, because it doesn’t reliably calculate whether a date is in the past, present,

202

2 days ago

R

Rasmus SkovdalNew Participant

API & Webhooks

Is there a changelog for @intercom/messenger-js-sdk?

Hi team,I'm looking to upgrade @intercom/messenger-js-sdk from 0.0.13 to 0.0.18 in our Angular application, but I can't find a changelog or release notes anywhere.The npm package doesn't link to a public GitHub repository, and there's no CHANGELOG.md

Matthew_New Participant

Deploy Fin

Fin keeps posting our response time in Slack

Hi! We just set up intercom/slack connection which is very awesome! We don’t yet want Fin replying, and I have turned off all Fin workflows. But, I can’t stop Fin from posting response times in slack threads in our community. I can’t work out how t

151

2 days ago

News & Updates

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