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I run various dataset exports and each time, I have to go back in and reselect which fields I need. It would be nice to be able to save these so I can reuse them regularly. I have custom date frames so I can’t use the scheduling option plus I often
Can you please introduce more options when it comes to picking date ranges for reports? Last Week option Last Month option Last Quarter option (selects the previous complete 3 months) Custom date picker, where you can have an easier calendar option t
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Currently, the Intercom inbox displays message timestamps as relative time (e.g. “31 minutes ago” or “14d”). The exact date and time is only visible when hovering over the channel icon next to the message.It would be helpful to add a setting that all
Description:Currently, when chat conversations are converted to tickets, Intercom's automatic email notifications continue to use the first line of the original chat conversation as the email subject line. This creates several problems:Generic, near-
It would be great if Fin could automatically translate document content in conversation. This would eliminate the need for external resources.
Hi Intercom team,We’ve received feedback from one of our customers about the automated ticket reminder emails sent through Intercom. The customer mentioned that it’s difficult to identify which ticket the message refers to—especially when they have m
Clari and Salesloft announced the gradual sunset of Drift in March 2026. No hard end-of-life date, no confirmed migration runway. If you're waiting for a firm deadline before you act, that deadline may arrive with less lead time than your data volume
We’re going to stop using Fin AI. It’s a shame because the product itself is really good, but the pricing isn’t suited to marketplace business models like ours.With margins of around €1 per user per month (incl. VAT) and high volumes, the cost quickl
Hi all, below is my specific use case, but I think this type of report would also benefit others using different metrics to me.For us, I’d love to track the percentage of all rated conversations that receive a remark. We believe that this is a measur
I'm looking for suggestions on how to organize Help Center articles and knowledge base content so users can quickly find the information they need. Do you prefer organizing content by categories, user intent, or product features?While researching con
Paying an ILOE fine was a valuable learning experience for me. It highlighted the importance of monitoring deadlines and maintaining active insurance coverage. The online payment system was easy to use, making the entire ILOE fine settlement process
Hey all!I’d been exploring this using Fin but had hit a road block and wanted to see if anyone had created anything like this:We want every negative Fin CSAT to create a ticket to our team to review to see if we could make any changes to Fin.We use a
DescriptionOn Intercom iOS SDK 19.6.3, if a user opens a conversation and quickly swipes down twice (first to close chat → home, then immediately to dismiss messenger), the app freezes. The main screen is visible but unresponsive.Works fine: slow swi
Children learn about the world through movement, exploration, and play. As they grow, parents may notice behaviors that seem unusual or repetitive. One example is spinning. Some children enjoy spinning around repeatedly, which often leads parents to
Healthcare organizations today must balance patient care, regulatory compliance, and financial performance. One area that continues to demand significant attention is prior authorization. Insurance companies often require approval before covering ce
We're trying to get Fin to behave differently depending on when the customer asks for a human. We've tested two separate guidance rules but it's not sticking. Anyone solved this?Here’s what we want to do:First message = "offer" escalationCustomer say
Our subdomain managed by intercom was flagged as ‘Unsafe Implementation Of Subresource Integrity’ issue."Unsafe Implementation of Subresource Integrity" usually comes from a scanner flagging that you're loading external scripts or stylesheets (typica
Industrial aluminum pipes are widely used because they combine lightweight performance with excellent strength and corrosion resistance. They are ideal for construction, transportation, and manufacturing applications. Custom aluminum pipe solutions h
We are seeing an issue with Intercom outbound welcome messages in our Flutter Android app where the same outbound message is rendered multiple times repeatedly in the conversation/preview screen.Instead of showing the welcome message once, Intercom d
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