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12 days ago

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K

KurtNew Participant

Knowledge

Article "page not found" soft 404 is effecting SEO ranking

We have a few URLs from formerly published articles that are redirecting to the page not found.The problem is that Google is indexing these pages and they're effecting our SEO score. Is it possible to have this customized or changed so it doesn&

LouiseKleinNew Participant

"Las activity" view but with Last Message insteadSubmitted

We should add a timestamp view that reflects the last message sent or received in the conversation, independent of any automated system activity.Right now, when the inbox is set to “last activity”, the timestamp includes all automated actions perform

4

Chris CammarataNew Participant

Allow grouping of simulations for regression testing proceduresSubmitted

We've started using simulations more as a way to regression test our procedures. Every time we make edits (adding guidance, removing edge-case handling, tightening up logic, etc.), we go back and re-run the simulations that are relevant to that proce

3

Maarten MunsterNew Participant

Send later option for macrosSubmitted

As a user I would like to use a macro (to save time writing the same reply) but send it later so the customer doesn’t see / get used to that im working outside office hours

9

Yonnie KweonNew Participant

Customise quick links by teamSubmitted

Hi! our teams often require completely different links so it would be great to be able to add quick links by team, or if this can’t work because a teammate can be in multiple teams, by role would also work

2

Marco BernardNew Participant

Let Fin answer directly from the Help Center search barSubmitted

In the standalone (hosted) Help Center, the search bar currently only returns a list of matching articles. Fin lives separately in the Messenger widget in the bottom corner. The problem is that the search bar is the most prominent element on the page

2

TomodachiLifeROMNew Participant

Fin FAQs

How can I use Intercom to provide better support for a Nintendo gaming website with 3D game guides?

I'm working on a Nintendo-focused gaming website called TomodachiLifeROM, where I publish game guides, 3D-related content, and tutorials.I'm considering using Intercom to improve the support experience for visitors and would appreciate some advice.My

131

5 hours ago

X

XavierNew Participant

Filter outbound by state: split Live and Sent statesSubmitted

In order to be able to manage my outbound messages better, it would be extremely helpful if there was a way to correctly filter by State.Currently, if I filter by State "Live", this encompasses both the outbound messages with state "Live" and those w

2

andrewwestonNew Participant

Fin FAQs

Where Can I Find Free APIs for My Projects?

I'm looking for free APIs to use in my personal web development projects. I'm interested in APIs for images, weather, AI, finance, news, and other useful categories. Which websites or directories do you recommend for finding reliable free APIs? I'd a

AchiniNew Participant

Feature Request : Support for Multiple Webhooks per WorkspaceSubmitted

Currently, a single Intercom app can only be configured with one webhook endpoint. This becomes a significant limitation for organizations that operate across multiple environments and regions.In our case, we run live instances in both the US and EU

2

TomodachiLifeROMNew Participant

Fin FAQs

How can I use Intercom to provide better support for a Nintendo gaming website with 3D game guides?

I'm working on a Nintendo-focused gaming website called TomodachiLifeROM, where I publish game guides, 3D-related content, and tutorials.I'm considering using Intercom to improve the support experience for visitors and would appreciate some advice.My

131

5 hours ago

A

andrewwestonNew Participant

Fin FAQs

Where Can I Find Free APIs for My Projects?

I'm looking for free APIs to use in my personal web development projects. I'm interested in APIs for images, weather, AI, finance, news, and other useful categories. Which websites or directories do you recommend for finding reliable free APIs? I'd a

Arunkumar KumaresanNew Participant

Messenger

Use Realistic Default Visitor Names Instead of Random Nicknames

Please consider replacing randomly generated names such as "Cyan Kangaroo" with more natural placeholder names in the format "Firstname Lastname". Random animal-based names may appear unusual or unprofessional to visitors across different geographies

1271

4 days ago

M

MsfteDADNew Participant

Reporting

Tooltip for Feedback emoji controls are not accessible using keyboard.

Test Environment:OS: Windows 11 24H2(OS Build 26100.4946)Browsers: Edge (version 150.0.4078.42)URL: https://www.intercom.com/help/en/articles/415-get-feedback-at-scale-using-message-reactionsUser Impact:Keyboard-only users, including individuals with

Andrey VorobyovNew Participant

Settings, Security & Permissions

Unsafe Implementation Of Subresource Integrity

Our subdomain managed by intercom was flagged as ‘Unsafe Implementation Of Subresource Integrity’ issue."Unsafe Implementation of Subresource Integrity" usually comes from a scanner flagging that you're loading external scripts or stylesheets (typica

NandhiniNew Participant

Outbound

Intercom outbound message is duplicated multiple times in Android app preview/chat screen

We are seeing an issue with Intercom outbound welcome messages in our Flutter Android app where the same outbound message is rendered multiple times repeatedly in the conversation/preview screen.Instead of showing the welcome message once, Intercom d

Theo from PlanywayNew Participant

Settings, Security & Permissions

Localized email headers shown to customers

Hello,We're seeing localized email headers displayed to customers in email conversations.For example, the quoted conversation history contains russian language:От: Отправлено: Кому: Тема:and timestamps such as:(UTC+07:00) TomskOur workspace language

SueannNew Participant

Workflows & Automations

Tagging teammate in a notes triggering Slack.

We have some team members that are not on Intercom all the time. However, some message do need their input. It would be great to be able to slack teammate when they are mentioned @____ in the notes.And also, when the chat is assigned to the person.

Anna IvanovaNew Participant

Inbox

Closed ticket reopened after 3 months via Tickets Portal

Hi team!I'm trying to understand how a customer ticket that was closed 3 months ago got reopened, despite our settings that should prevent it. I'd appreciate help understanding the mechanism.Setup:Tickets Portal is enabled for our customers Under Set

Ron HillNew Participant

Settings, Security & Permissions

Availability controls - preventing agents from changing

Our need is to have agents always taking chats/calls at all times, without ability for them to switch away from one or the other. A setting that prevents agents from modifying this is desirable.

1185

5 days ago

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