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Fin Community

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Recent activity
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MichaelTurnerNew Participant

asked in Messenger

Intercom Messenger overlapping mobile action buttons on iOS Safari

Hi everyone, I am running into a frustrating layout issue with the Intercom Messenger launcher on mobile Safari. We recently deployed the messenger to help assist users who encounter setup errors on mobile devices, but on smaller screens the chat bub

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1 hour ago

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EthanMiller87New Participant

asked in Messenger

Intercom Messenger fails to initialize properly during page load

Hello everyone, I have been running into an issue integrating the Messenger widget on our site, where the chat launcher randomly fails to appear for visitors. The script is embedded in the header, but in several modern browsers, the boot sequence app

262

Z

3 hours ago

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NikolaiUtorgNew Participant

asked in Apps & Integrations

Intercom + Jira sync: Attachments not transferring during Jira ticket creation via Jira for Tickets app

Hello team, We are setting up automatic bug report creation in Jira directly from Intercom using the official Jira for Tickets app with custom automation (Workflows). We would like to achieve this using only Intercom’s built-in tools, without relying

692

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13 hours ago

Bruno FerraraNew Participant

Fin improvement tracking — something like Linear, but inside IntercomSubmitted

One thing we’ve been exploring recently is using Linear to manage the issues we identify with Fin.Assigning an owner, tracking actions and status, and keeping a record of how each issue was resolved. Given that Intercom is increasingly bringing other

1

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13 hours ago

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Srinath NanduriNew Participant

Linear integration improved sorting with tickets and chatsSubmitted

It would be very useful to be able to sort chats by linear ticket status and priority. As well have specific inboxes for chats with linear tickets.

1

291

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13 hours ago

Parker VanderYachtNew Participant

Allow unpublishing existing articles as part of a Fin releaseSubmitted

When you publish a release, you can add new articles to Fin main, but you can’t mark existing published articles to be unpublished at the same time. Retiring old content has to happen manually, outside the release. This would be incredibly valuable w

1

50

20 hours ago

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Belén De AngelisNew Participant

Add an "Archived" status for Help Center articles, distinct from DraftSubmitted

ProblemArticles in Knowledge currently support only two states: Live and Draft. There's no state for content that is retired but not deleted — old articles we no longer want live, but might need to reinstate later (e.g., seasonal content, deprecated-

5

291

Ana BNew Participant

Turn off email notifications for users

Is it possible to turn off the email notifications in the in-app conversations? Let's say that I need to turn off all the replies in the email from a chat conversation. Or maybe it's possible to configure when the email notification will be s

17815

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1 day ago

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Julian BurkeNew Participant

Feature Request | Full Data and Metadata Export for Conversations (including exporting event logs) across allSubmitted

1. The Problem / Current Limitation Currently, exporting conversation data out of Intercom is fragmented. The native CSV exports lack the granular depth required for advanced analytics, compliance, and auditing. Specifically, we cannot easily export

1

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1 day ago

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Sarah ShattoNew Participant

Being able to adjust the frequency of emails to customersSubmitted

As of right now, Email notifications are sent 3 minutes after a teammate reply if the customer hasn’t seen the message in the Messenger, and multiple replies are grouped into a single email after a short pause. The only setting around this is to eith

3

211

MichaelTurnerNew Participant

asked in Messenger

Intercom Messenger overlapping mobile action buttons on iOS Safari

Hi everyone, I am running into a frustrating layout issue with the Intercom Messenger launcher on mobile Safari. We recently deployed the messenger to help assist users who encounter setup errors on mobile devices, but on smaller screens the chat bub

10

M

1 hour ago

E

EthanMiller87New Participant

asked in Messenger

Intercom Messenger fails to initialize properly during page load

Hello everyone, I have been running into an issue integrating the Messenger widget on our site, where the chat launcher randomly fails to appear for visitors. The script is embedded in the header, but in several modern browsers, the boot sequence app

262

Z

3 hours ago

A

Ali HannaNew Participant

asked in Messenger

Allow chat messages to continue while photo uploads

When attaching a photo in the chat, it sometimes gets stuck loading for a while. When this happens, it isn’t possible to send a chat message until the photo has either finished loading or has been erased. This was not the case in the past. It used to

70

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1 day ago

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EthanMillerNew Participant

asked in Messenger

Intercom Messenger widget failing to initialize on single-page application route transitions

Hello everyone, I have been working on integrating the Intercom Web Messenger into our web platform, but we are experiencing unexpected behavior during dynamic page transitions. Specifically, the chat launcher periodically fails to mount or becomes u

201

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1 day ago

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Melissa VizorNew Participant

asked in Tips, Tricks and Workarounds

Email templates

HelloEmail templates for repsWe’re moving away from our CRM, which is where we currently send all our customer emails, and will be sending them all from Intercom instead. To help our reps, we want to create email templates they can use. Right now, ma

282

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1 day ago

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Melissa VizorNew Participant

asked in Tips, Tricks and Workarounds

Managing Help Centres for different countries

Hello, 1. Managing multiple products and countriesWe have several payroll products, available in different countries. Eventually we’ll move to one product across all countries, but until then we need a way to manage this in the Help Centre. We’d rat

201

2 days ago

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Sajni OdedraNew Participant

asked in Workflows

Can you separate incoming conversations by user type — e.g. customers vs non-customers

Hi all,We're a regulated fintech app (Junior Stocks & Shares ISA) and have two distinct user types who might need support:1. Our main customers — parents who hold a JISA account with us2. Gifters — friends and family who are gifting money to a ch

332

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2 days ago

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Melissa VizorNew Participant

asked in Email

Sending emails from Intercom

HelloWe’re moving away from our CRM and will soon send all our EDMs from Intercom. Do you have a checklist of things we should do to prepare? For example, warming up our IP, removing duplicate contacts and importing our list of unsubscribed customers

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2 days ago

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Chris ehmanNew Participant

asked in Apps & Integrations

Jira for Tickets to include historical notes when Jira case is created

Currently when you create a Jira case from Intercom, no historical notes from the Intercom request are sent to Jira. The work around is to use Copilot to compile the notes into a summary and then add that after the cases are linked. This is an unneed

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3 days ago

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marcusbennettNew Participant

asked in Messenger

Intercom Messenger rendering delays and session drops in embedded mobile webviews

Hi everyone, I have been encountering an issue with the Intercom Messenger widget when loading it inside an embedded mobile browser wrapper. We are currently testing the live support widget on our documentation portal here, but the chat bubble freque

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3 days ago

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