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Pioneer: A summit where CX leaders redefine what's possible

17 days ago

Fin Community

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J

Jennifer BedardActive User

Enable Slack Integration for Slack Messages from BotsSubmitted

Currently, only slack messages sent by individual slack users are sent to Intercom via the Intercom + Slack app. We have some automated alerts in various slack channels that require attention from our support agents. These alerts are sent as message

1

121

25 minutes ago

N

Nick MirandaNew Participant

Apps & Integrations

Slack Integration CSATSubmitted

I’ve integrated Slack<>Intercom together so that clients can start conversations directly in Slack channels and Support can monitor said conversations via Intercom so nobody leaves their desired platforms.Issue is, it does not seem possible to

4

301

26 minutes ago

S

Stephen OakesNew Participant

Allow Messages from bots/workflows/forms to be sent over to a conversation via the Slack integrationSubmitted

Currently, we have a channel were non-support agent members of our company can ask our support team questions, and that information is collected in a form that is then posted to the channel. We’d like to use the Slack/Intercom integration, but as is,

12

353

27 minutes ago

P

PatrickHNew Participant

Side Conversation to SlackReleased

To have great support, our support team has direct access to engineers to ask questions. We have set this up with side conversations in Zendesk so far. That worked really great: the support agent would create a side conversation to a specific team Sl

5

757

31 minutes ago

NuritInnovator ✨

Customize Slack notificationsSubmitted

It would be great to be able to customize Slack notification messages.

24

896

37 minutes ago

E

Emanuel BritoActive User

Slack DM in side conversationsSubmitted

I was excited to see that we could have Side Conversations in Slack! Until, that is, I saw that you could only notify channels. What?!As we can send Side Conversations to individuals via email, why can’t we send Side Conversations directly to Slack c

6

542

38 minutes ago

M

Michelle ChiuNew Participant

Create new Slack messages from Intercom interfaceSubmitted

Today, the only way to create a new slack message to a customer is through an Outbound Broadcast. That is super cumbersome. There should be a way to create a new slack message from the Inbox (Channel or DM), just like you can create a new convo or ti

1

301

40 minutes ago

Campbell McGuinessConnector

Provide link to Slack thread that triggered Intercom conversation in "Details" tabSubmitted

Hi team 🤖When an Intercom conversation is triggered from a Slack thread, a private note is injected into the Intercom conversation which is useful. However it can easily get buried under previous and subsequent replies, which makes it difficult to f

1

20

42 minutes ago

T

Taylor ZormanNew Participant

Include Intercom conversation link in Slack side conversation messagesSubmitted

ProblemWhen a side conversation is started in Slack, there’s no direct link back to the originating Intercom conversation. Teammates in Slack can’t easily jump into Intercom for full context or to take action.Proposed solutionAutomatically include a

2

בן גטניוConnector

Fin occasionally inserts English words or foreign characters into Hebrew replies. How can this be prevented?

Hi everyone,We’re using Fin in Hebrew, but we keep seeing cases where Fin adds random English words inside Hebrew replies, even when those words do not appear in our Help Center articles or snippets.We also had a more serious case where Fin inserted

בן גטניוConnector

Fin occasionally inserts English words or foreign characters into Hebrew replies. How can this be prevented?

Hi everyone,We’re using Fin in Hebrew, but we keep seeing cases where Fin adds random English words inside Hebrew replies, even when those words do not appear in our Help Center articles or snippets.We also had a more serious case where Fin inserted

5896

4 hours ago

B

benstokes743New Participant

Helpdesk

Intercom Automation Sometimes Fails to Trigger for New Conversations

I’m having an issue with an Intercom workflow where automation does not consistently trigger when a new conversation is created.What I’m seeing:The workflow is enabled and the trigger conditions appear correct. Most new conversations enter the workfl

Sandra W.New Participant

Workflows

Display Eligible Custom Answers in 'Show Conversation Events'

**Category:** Feature Request | Fin AI Agent | Workflows## ProblemWhen reviewing conversations in the Inbox using "Show conversation events," we can see *when* a Custom Answer triggered, but we have no visibility into:- Which other Custom Answers we

noahassanNew Participant

Train Fin

AI content readiness assessment for Fin

Hi everyone,We're exploring how to measure content readiness before syncing our website pages to Fin. We want to ensure our content is structured so Fin can parse it cleanly and pull accurate answers without losing context.We know about the optimizat

91

19 hours ago

M

Marius IburgNew Participant

Fin FAQs

How to disable/edit Fin's automatic handoff message?

Hi all,Whenever Fin escalates a conversation to our Customer Support team, it automatically sends its own handoff message to the customer (something like "A colleague from our support team will take a look..."). We can't find any setting to turn this

694

1 day ago

J

josephpeterNew Participant

Workflows

How Can Intercom Help Improve the User Experience on a Gaming Website?

I’m working on a gaming website called BaixarGame and want to make it easier for visitors to find useful information and get help when they need it.For a website with many game pages, what Intercom features would you recommend for improving the user

jhonferyNew Participant

Workflows

Best Way to Manage Customer Support for a Gaming Website?

I’m working on a PC gaming website where visitors often have questions about games, installation, system requirements, and troubleshooting.For those using Intercom, what’s the best way to organize these types of questions? Would you recommend using a

josephferyNew Participant

Workflows

How Should a PC Gaming Website Organize Its Help Center?

I'm working on improving the support experience for a PC gaming content website and am considering Intercom for customer communication and self-service support.The website covers various types of PC gaming content, so visitors may need help finding g

Vitor Gomes da SilvaConnector

Mobile SDKs

Intercom Push Notification does not open the chat when cold start in SwiftUI

Hello everyone,I am facing an issue with Intercom Push Notification when it is a cold start (App is terminated, you receive a Push Notification and this notification will wake the App). While testing on Simulator that, if i am running my app from Xco

BuuNew Participant

HelloWhen we try to send a picture on Instagram it doesn’t work anymore as it was working previously.If the customer send to us it’s working very well but not in the other way.It’s just red.Conversation : 215475580844736

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2 days ago

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