Fin Community

asked in Support Operations

Wendy WayWizNew Participant

Display the exact time under each message

Hello,We use Intercom for customer support for our SaaS product and would like to be able to display the exact time under each message (for example, “3:50 PM” or “8:31 AM”), instead of the elapsed time (“16 hours ago,” “2 days ago”).We know that the

130

13 hours ago

Title: Articles API should support proper heading hierarchy, avoid duplicate H1, and allow native image uploadsSubmitted

SaikaNew Participant

When creating Help Center articles via the Articles API, there are a few limitations that make content structure difficult to manage:The article title is automatically rendered as H1, and the body also supports only H1 and H2. If you include an H1 in

2

171

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Archive Macros / Hide seasonal MacrosSubmitted

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Chloe BNew Participant

It would be helpful to have a section where we can archive or house seasonal macros to not clog up the pipeline when they arent needed

1

60

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Track Participated Conversations In Workforce ManagementSubmitted

Parker VanderYachtNew Participant

Currently, workforce management tracks new conversations opened at a certain time but does not take into account unsnoozed conversations. For our company, conversations can span multiple days. The issue I'm running into is that the workforce manageme

1

60

One‑click copy for User Data fields (e.g. user_id)Submitted

MartinD_kickresumeNew Participant

Right now, copying values like user_id from a user profile requires selecting the text and using Cmd/Ctrl + C. This adds friction when you need to grab IDs quickly during support or debugging.It would be much faster if each field had a one‑click copy

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50

Manage change with Releases is now live on Fin AcademyNews

Dianah TripacLeading the Community @ Fin

Big news: Manage change with Releases is now live on Fin Academy!Built for the customers you work with at scale: the ones who have Fin live and keep tweaking it, but don't have anyone holding their hand through each change.It's a short standalone les

160

Allow Messages from bots/workflows/forms to be sent over to a conversation via the Slack integrationSubmitted

Stephen OakesNew Participant

Currently, we have a channel were non-support agent members of our company can ask our support team questions, and that information is collected in a form that is then posted to the channel. We’d like to use the Slack/Intercom integration, but as is,

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1054

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Create new Slack messages from Intercom interfaceSubmitted

Michelle ChiuNew Participant

Today, the only way to create a new slack message to a customer is through an Outbound Broadcast. That is super cumbersome. There should be a way to create a new slack message from the Inbox (Channel or DM), just like you can create a new convo or ti

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1164

Anne-Marie MessineoNew Participant

asked in Apps & Integrations

Free Salesforce Integration User Licenses for Integrations

hi,I was wonderig if there were plans to allow us to use the Free Salesforce Integrations licenses for integration between Salesforce and Fin.Thanks

61

1 hour ago

asked in Support Operations

Wendy WayWizNew Participant

Display the exact time under each message

Hello,We use Intercom for customer support for our SaaS product and would like to be able to display the exact time under each message (for example, “3:50 PM” or “8:31 AM”), instead of the elapsed time (“16 hours ago,” “2 days ago”).We know that the

130

asked in Support Operations

13 hours ago

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TonyFNew Participant

Wishlist from a multi-brand workspace: what we’re missing after migrating

Description:We run several brands in one workspace, with chat, email, overnight Fin coverage and multiple languages. These are the gaps we keep hitting, roughly in order of impact:Brands and what customers seeA customer-facing name per brand, separat

291

Enable users to view a public article in the Help Center while logged in, and via a direct link without being logged in, without having to duplicate the article

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PaulineNew Participant

asked in Knowledge Base

Enable users to view a public article in the Help Center while logged in, and via a direct link without being logged in, without having to duplicate the article→ Users : can view the article through the Help Center if they are connected→ Can also vie

1003

4 days ago

Intercom Messenger widget freezing inside mobile webviews for media editing resources

Michael ThompsonNew Participant

asked in Messenger

We recently integrated the Intercom Messenger widget on our support portal at cepcutapk.com to assist visitors with troubleshooting guides and template downloads. However, several mobile visitors browsing through our tutorials for capcut video projec

361

4 days ago

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Judah FerstNew Participant

asked in API & Webhooks

Intercom API / MCP bug

Connector bug for your reportSymptom: create_article and update_article fail with "This connector requires additional permissions. The user needs to reconnect it from connector settings." Reconnecting doesn't help, because it isn't a real permissions

391

4 days ago