Intercom Community

Is there a way to export conversations?

We want to export full extracts of our conversations from our workspace - how can I do this?

AsyncQuery DevConnector

Export Conversations App - Now Live (Free)

Just released an app that exports Intercom conversations to styled PDFs — includes metadata, attachments, participant info, and side conversations.It's free: https://www.intercom.com/app-store/?app_package_code=export-conversations-wtc5&search=ex

Sharon TieuNew Participant

How to turn off images in AI responses

I’d like to request assistance with turning off the image replies feature for our Fin AI Agent. Currently, Fin automatically includes up to three relevant images/GIFs from our support content in its responses, but we'd prefer to have text-only repli

hernandez00New Participant

Keeping response times fast when support volume spikes

Hi everyone,When support volume suddenly spikes, I’ve noticed it becomes harder to keep response times consistent, even with automation and routing in place. Conversations pile up quickly, and it’s not always clear which steps should be handled autom

Automatic closing/merging of duplicate conversations

I was looking at functionality which points out and flags potential duplicate conversations and I was wondering if it was possible to either..Extend its existing functionality to do other arbitrary things (like tagging/closing conversations, sending

johanvickNew Participant

Support Operations

How Do You Handle Technical Product Queries More Effectively in Intercom?

We’ve noticed that when customers ask highly technical or manufacturing-related questions, it can be challenging to give clear, accurate responses quickly—especially when support agents need deeper product or process context.For example, inquiries re

Mohamed AshrafNew Participant

Outbound

Can we edit or update an outbound message after users have already received it?

Hi everyone,If we have an outbound message that was already sent to users and they’ve received it, is there any way to update or change that message for those same users?We tried creating a new version of the outbound message, but it only applies to

Shreya AgarwalNew Participant

Inbound emails for specific brands - need urgent help

We have one workspace but multiple brands. I’ve been trying to get an answer on this question but the person helping me just stopped replying. And we need to urgently resolve this issue.We want to use app script to forward emails because we have comp

Sharon TieuNew Participant

How to turn off images in AI responses

I’d like to request assistance with turning off the image replies feature for our Fin AI Agent. Currently, Fin automatically includes up to three relevant images/GIFs from our support content in its responses, but we'd prefer to have text-only repli

hernandez00New Participant

Keeping response times fast when support volume spikes

Hi everyone,When support volume suddenly spikes, I’ve noticed it becomes harder to keep response times consistent, even with automation and routing in place. Conversations pile up quickly, and it’s not always clear which steps should be handled autom

Automatic closing/merging of duplicate conversations

I was looking at functionality which points out and flags potential duplicate conversations and I was wondering if it was possible to either..Extend its existing functionality to do other arbitrary things (like tagging/closing conversations, sending

johanvickNew Participant

Support Operations

How Do You Handle Technical Product Queries More Effectively in Intercom?

We’ve noticed that when customers ask highly technical or manufacturing-related questions, it can be challenging to give clear, accurate responses quickly—especially when support agents need deeper product or process context.For example, inquiries re

Mohamed AshrafNew Participant

Outbound

Can we edit or update an outbound message after users have already received it?

Hi everyone,If we have an outbound message that was already sent to users and they’ve received it, is there any way to update or change that message for those same users?We tried creating a new version of the outbound message, but it only applies to

Shreya AgarwalNew Participant

Inbound emails for specific brands - need urgent help

We have one workspace but multiple brands. I’ve been trying to get an answer on this question but the person helping me just stopped replying. And we need to urgently resolve this issue.We want to use app script to forward emails because we have comp

lecegew617New Participant

Child Spinning Around in Circles and Autism: When to Consider ABA Therapy

It can be concerning for parents to see repetitive behaviors and wonder what they mean. One common question is about child spinning around in circles autism and whether this behavior is a sign of autism spectrum disorder (ASD). While spinning can be

lecegew617New Participant