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23 days ago

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NandhiniNew Participant

Mobile SDKs

Message text getting overlapped

Few devices it displays fine <img width="512" height="1044" alt="Image" src="https://github.com/user-attachments/assets/88b18472-d6a3-4b46-a0c8-43201b08c538" /> but most of the devices, intercom message getting overlapped <img width="467

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2 hours ago

Diana TripacLeading the Community @ Intercom

Customers & Experts Connect

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Hi @Nathan Sudds @Conor @Julian Murray connecting you with @Engineering Meight who is looking to hire an expert

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1 day ago

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Rogier LommersNew Participant

Knowledge

All links in "header" have _blank as target and "rel=noopener noreferrer" attributes, why?

We are using the Intercom helpcenter and in the “header” section of the helpcenter, we added a link to a place where customers can login. Aim is that after a succesful login, the visitor creates conversations in the messenger as authenticated (JWT) u

CarterLakaNew Participant

Inbox

Bulk edit visibility of Articles, visibility should use Fin Audiences

This really annoys me;Why can I View and Bulk Edit the Fin Permissions of Articles in the view-all-articles screen, but I cannot view or bulk edit the Visibility Audience of the Article??Also, Why dosen’t Visibility Audience utilise the preset Fin A

CarterLakaNew Participant

Inbox

how can we set the language of fin's ticket title and ticket description autofill?

Fin autofills ticket descriptions and titles, but in the language of the customer. This is a good feature for customer-facing tickets, but our 2nd line support are only speaking English. We need to be able to set the language of Fin’s auto descriptio

Leandro WenzinNew Participant

Inbox

Automatic Brand assignment based on WhatsApp number

Hi everyone,We’re trying to understand how Brand assignment works for WhatsApp conversations in Intercom.Currently we have:2 Brands in our workspace 3 WhatsApp numbers connected to Intercom 2 numbers belong to Brand A 1 number belongs to Brand B Rig

Sophie_TeamwhaleNew Participant

Support Operations

Expanding the list of languages in the "Switch language" feature

Hello! Please consider including Urdu in the list of available languages for HelpCenter and inbox translation features

YoeriNew Participant

Feature Request: Global Find and Replace for Articles (Help Center)

Hi all,We are currently using Intercom Articles as our primary Help Center. However, we are running into a significant efficiency bottleneck whenever our software UI changes.Currently, if a UI label or feature name changes, we have to manually search

pgranoffNew Participant

Train Fin

Random (Unwanted) Product Recommendations with Fin/Shopify/Zendesk Intergratio

We're using the Fin AI Agent on a Shopify store with only light integration to Zendesk (mostly using Fin to handle customer questions about our site, products, and policies via chat—no complex workflows or heavy ticketing yet). We have thousands of p

Caroline LevisonNew Participant

Analyze Fin

Add CX score as an accepted field for the search conversations API

I want to be able to use the API to search for conversations with a certain CX score within a particular date range. Can you please add CX score to Accepted-Fields? https://developers.intercom.com/docs/references/rest-api/api.intercom.io/conversation

Rogier LommersNew Participant

Knowledge

All links in "header" have _blank as target and "rel=noopener noreferrer" attributes, why?

We are using the Intercom helpcenter and in the “header” section of the helpcenter, we added a link to a place where customers can login. Aim is that after a succesful login, the visitor creates conversations in the messenger as authenticated (JWT) u

CarterLakaNew Participant

Inbox

Bulk edit visibility of Articles, visibility should use Fin Audiences

This really annoys me;Why can I View and Bulk Edit the Fin Permissions of Articles in the view-all-articles screen, but I cannot view or bulk edit the Visibility Audience of the Article??Also, Why dosen’t Visibility Audience utilise the preset Fin A

CarterLakaNew Participant

Inbox

how can we set the language of fin's ticket title and ticket description autofill?

Fin autofills ticket descriptions and titles, but in the language of the customer. This is a good feature for customer-facing tickets, but our 2nd line support are only speaking English. We need to be able to set the language of Fin’s auto descriptio

Leandro WenzinNew Participant

Inbox

Automatic Brand assignment based on WhatsApp number

Hi everyone,We’re trying to understand how Brand assignment works for WhatsApp conversations in Intercom.Currently we have:2 Brands in our workspace 3 WhatsApp numbers connected to Intercom 2 numbers belong to Brand A 1 number belongs to Brand B Rig

Sophie_TeamwhaleNew Participant

Support Operations

Expanding the list of languages in the "Switch language" feature

Hello! Please consider including Urdu in the list of available languages for HelpCenter and inbox translation features

YoeriNew Participant

Feature Request: Global Find and Replace for Articles (Help Center)

Hi all,We are currently using Intercom Articles as our primary Help Center. However, we are running into a significant efficiency bottleneck whenever our software UI changes.Currently, if a UI label or feature name changes, we have to manually search

pgranoffNew Participant

Train Fin

Random (Unwanted) Product Recommendations with Fin/Shopify/Zendesk Intergratio

We're using the Fin AI Agent on a Shopify store with only light integration to Zendesk (mostly using Fin to handle customer questions about our site, products, and policies via chat—no complex workflows or heavy ticketing yet). We have thousands of p

JanNew Participant

Customers & Experts Connect

Intercom experts in NZ?

Looking for someone who could help us with setup of Intercom for support, product tours, campaigns etc. It’s been difficult finding local expertise! Based in Akl, strong preference for local (needs to be able to attend a meeting etc)Many thanks!

Hannah TalagtagNew Participant

Reporting

Activity Tracking

Does the Teammate Activity report only include the active status using Intercom Desktop or will it also count the active status using the mobile app? How reliable is the mobile app when it comes to data contribution onto the report generated given th

Canberk GulluogluNew Participant

Mobile SDKs

iOS first message from agent is not shown in the messenger screen

We're experiencing an issue with iOS SDK where AI agent responses are not immediately visible in the chat interface. When a user sends a question and the agent responds right away, the message doesn't appear on screen unless the user navigates back t

1132

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3 days ago

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