Fin Community

Convert multiple URLs in Jira for Tickets description fields into clickable Jira hyperlinks.Submitted

Daria ShukaloNew Participant

When a back-office ticket syncs to Jira via Workflows, URLs in the description arrive as plain non-clickable text. It makes you manually reformat every link after sync, which defeats the automation.Expected: links in the Intercom description should a

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2 hours ago

asked in Customers & Experts Connect

Dhoni ScottNew Participant

cGMP Certification: Maintaining Quality in Manufacturing Processes

cGMP Certification: Maintaining Quality in Manufacturing ProcessescGMP certification is an important consideration for organizations involved in pharmaceutical, food, cosmetic, and other regulated manufacturing industries. Current Good Manufacturing

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Allow a fallback if a user inputs an invalid selection or does not make a selection in IVRSubmitted

2 hours ago

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Andrea T.New Participant

If a user calls and does not make a selection, the call ends. Our old platform gave us the option to set a fallback to go to our customer service line if they either input an invalid response or no response.

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14 hours ago

Native date picker in Fin Procedures and MessengerSubmitted

Saphia BaronNew Participant

Hi Intercom team,We'd like to request a native date picker for Fin.What we need: a "Collect date" step (or a date input type) in Fin procedures and Messenger. Customers would pick a date from a calendar widget, and Fin would write it straight to a Da

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בן גטניוActive User

Keeping customer-specific data available to Fin throughout a conversation

Hi everyone, We want Fin to have natural, ongoing conversations using customer-specific data retrieved from our backend, alongside our Knowledge Hub content.Our current setup uses a Procedure to complete our SMS OTP verification flow, retrieve the cu

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Allow chat messages to continue while photo uploadsSubmitted

18 hours ago

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Ali HannaNew Participant

When attaching a photo in the chat, it sometimes gets stuck loading for a while. When this happens, it isn’t possible to send a chat message until the photo has either finished loading or has been erased. This was not the case in the past. It used to

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Drafted/Unpublished Content in Fin Releases Accessible via APISubmitted

20 hours ago

TrevorInnovator ✨

Fin Releases are amazing. We’re using them for app updates and large releases. Two big requests that would help us out a lot:Scheduling a release to automatically publish on a specific date and time. Articles within a release, accessible via the exis

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22 hours ago

Follower notifications to be shown as a mentionSubmitted

David CruzNew Participant

I would like the follower notifications be shown as a mention, with the red dot, not only via email. Thanks!

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22 hours ago

add guidance controls for Procedures in Intercom (Fin)Submitted

Eric PluskotaNew Participant

SummaryGuidance in Intercom lets us control which content and sources Fin prioritises in specific situations. There is no equivalent for Procedures. We’d like similar guidance for procedures so we can control when and how Fin chooses to run one.Curre

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get111New Participant

asked in Messenger

# ISO 9001 Training: A Complete Guide to Quality Management System Training

Quality plays an important role in business success. Organizations need effective processes, skilled employees, and reliable management practices to consistently deliver products and services that meet customer expectations. **ISO 9001 Training** he

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1 hour ago

asked in Customers & Experts Connect

Dhoni ScottNew Participant

cGMP Certification: Maintaining Quality in Manufacturing Processes

cGMP Certification: Maintaining Quality in Manufacturing ProcessescGMP certification is an important consideration for organizations involved in pharmaceutical, food, cosmetic, and other regulated manufacturing industries. Current Good Manufacturing

40

בן גטניוActive User

Keeping customer-specific data available to Fin throughout a conversation

Hi everyone, We want Fin to have natural, ongoing conversations using customer-specific data retrieved from our backend, alongside our Knowledge Hub content.Our current setup uses a Procedure to complete our SMS OTP verification flow, retrieve the cu

111

18 hours ago

How Can Amazon Sellers Improve Advertising Performance and Reduce Wasted Ad Spend?

Elizabeth DavisNew Participant

asked in Knowledge Base

Running Amazon advertising campaigns can be challenging, especially when managing multiple campaigns, keywords, bids, and budgets. Many sellers struggle to identify underperforming keywords, control advertising costs, and maintain a good return on ad

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Article Tagging Examples?

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Layla StoneNew Participant

asked in Knowledge Base

Hi! I wanted to see how other people are tagging their help center articles? (By Product, Feature, Article Type, etc)What is your use case? 😊

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Intercom Messenger widget failing to initialize on single-page application route transitions

EthanMillerNew Participant

asked in Messenger

Hello everyone, I have been working on integrating the Intercom Web Messenger into our web platform, but we are experiencing unexpected behavior during dynamic page transitions. Specifically, the chat launcher periodically fails to mount or becomes u

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Handling customer-submitted video links and MP4 attachment errors in Inbox

ethanbrooks87New Participant

asked in Helpdesk

Over the past few weeks, our support team has been receiving a lot of social media video links from users demonstrating visual bugs in our software. Because users frequently paste clip links instead of uploading raw screen recordings, our agents ofte

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Keystroke conflicts and input lag in the Inbox composer when using automation utilities

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michaelturner87New Participant

asked in Helpdesk

Hey everyone, I've been running into a persistent input issue inside the Intercom Inbox recently and wanted to check if anyone else has dealt with this. During high-volume support shifts, I rely on automated keystroke sequences to paste boilerplate r

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