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We calculate our CSAT based on average 1-5 scale, not as a percentage of positive ratings, and I would want this to be an option inside Intercom without the need to exporting data every x amount of time. For example, if an agent receives four 5-star
This is the text that appears if you configure Intercom so that some articles are public and some are behind a login. If the user isn’t logged in and clicks a link in a public article to an article that is gated/not public, this is the message they s
Is there a Preview API endpoint for creating Custom MCP server connectors (not individual HTTP data connectors)? Is it on the roadmap?
It would be extremely helpful to our team if we could use Teammate Availability as a condition in our Messenger and Phone workflows. This would allow us to route conversations to a different option if, say, zero teammates are set to Active.We are a s
Hey everyone,I wanted to ask if anyone else has been having stability problems recently while using arceus x app on Android. For the past few days I’ve been running into random crashes during startup, and sometimes the login process just keeps loadin
It would be great to have the ability to resize images in macros and the reply box.
In Inbox views, some columns can’t be sorted right now, even though the table is configurable and columns can be rearranged or hidden. It would be really helpful if clicking any column header would sort that column (ascending, descending, and/or alph
I have some customer that would like the option to make the chat window full screen for some conversation.
It would be great to allow users to have multiple tickets open at the same time, but restrict them to only one active chat conversation. This way, users can have several ongoing support requests tracked as tickets, whilst still being able to reach
Hello Fin team,It's easy to go a little blind on resolution rates, since what really matters is what the customer believes is the truth. Fin will calculate an assumed resolution if a customer stops replying to the thread and leaves. Although this is
Hi,I have written a data connector that will clear all logged in sessions from our own system. This works fine and fin uses it correctly based on the description in the data connector.However, since this will log the customer out, is there a way to g
Hi everyone,since around April 17th, our Shopify Storefront MCP Data Connector ("Search shop catalog") has been completely broken. Every call returns:"Tool not found: search_shop_catalog"Background:Shopify renamed the Storefront MCP tool from search_
We're experiencing an issue with iOS SDK where AI agent responses are not immediately visible in the chat interface. When a user sends a question and the agent responds right away, the message doesn't appear on screen unless the user navigates back t
I have one other question about attribute data and existing reports.Namely: Why are not all attributes available to add in the reports? In some cases we would like to export the drill down of both conversations and tickets, in this drilldown it's pos
Hey everyone 👋, It was fantastic seeing you at the May 11 Office Hours Community Meetup. First off, apologies for the slight delay. I know I promised to drop this file within an hour of our meetup, but I decided to take a little extra time to polish
When starting a Side conversation, the Conversations details UI, is no longer visible, Is it possible to to either change the UI so it opens the side onversation in a smaller window so the detail page doesn't dissapear? Or is there some kind of work
Hi everyone,I’m unable to send any WhatsApp message to one specific client. No matter what I try to send, I get the error: “Something went wrong, please try again later.”The client has been waiting for a reply since yesterday, and they also just sent
Would love to see a way to integrate the Country specific calendar for automatic holiday setup? Right now, holidays have to be added manually, so having a built-in or sync option would make this much easier.
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