Intercom Community

Is there any way we can delete User Notes on Intercom?

Running Zapier from google drive to intercom to add information into user notes, however it will keep piling on instead of editing the existing notes, and it becomes a huge eyesore and can be very confusing to new staff. I have played around but can&

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TikTok Shop integrationSubmitted

17 hours ago

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Wyatt LarsonNew Participant

Create an integration that allows response to TikTok Shop messages directly from the inbox like a Facebook or Instagram message.

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[Feature Request] Show first message timestamp in inbox viewSubmitted

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Kevin SmithNew Participant

In inbox view, the timestamp of the first message is never available, only n+1. Please add timestamp of the first message on hover.

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PaulineNew Participant

Enable users to view a public article in the Help Center while logged in, and via a direct link without being logged in, without having to duplicate the article

Enable users to view a public article in the Help Center while logged in, and via a direct link without being logged in, without having to duplicate the article→ Users : can view the article through the Help Center if they are connected→ Can also vie

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Customization for the Spotlight search bar widgetSubmitted

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Aleksandr KislitsynNew Participant

The limited customization options for the Spotlight search bar widget make it difficult to fine-tune it on the website, which leads to user complaints (the option to “disable the widget” is not a viable solution). Suggestions:1. Add the ability to mo

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Custom Slack Message Text in Notify Slack StepSubmitted

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Ebenezer.LaleyeIntercom Team

We use the SMS priority workflow to route urgent member contacts to Slack. We have different urgency types, such as member onsite and scan day, and would like to label them differently in Slack. At the moment the notification template is fixed, so we

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Calendly Messenger Sheet fails with HTTP 400 on iOS SDK 19.8.2

Rock17New Participant

Mobile SDKs

Hi,We’re experiencing an issue with the Calendly integration inside the Intercom Messenger on iOS.The Calendly app is installed and configured in our Intercom workspace. The booking flow opens correctly and allows the user to select a date/time and e

552

Enable users to view a public article in the Help Center while logged in, and via a direct link without being logged in, without having to duplicate the articleSubmitted

PaulineNew Participant

Enable users to view a public article in the Help Center while logged in, and via a direct link without being logged in, without having to duplicate the article→ Users : can view the article through the Help Center if they are connected→ Can also vie

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Correct ticket creation timestamp for tickets created through the Fin Slack agentSubmitted

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Tine Saint-GhislainNew Participant

Currently, any ticket created through the Fin Slack agent will receive a “created_at” timestamp corresponding to when the first message was sent in a thread, instead of when the actual ticket was created in Fin.For example, our customer sent a messag

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PaulineNew Participant

Enable users to view a public article in the Help Center while logged in, and via a direct link without being logged in, without having to duplicate the article

Enable users to view a public article in the Help Center while logged in, and via a direct link without being logged in, without having to duplicate the article→ Users : can view the article through the Help Center if they are connected→ Can also vie

382

Calendly Messenger Sheet fails with HTTP 400 on iOS SDK 19.8.2

Rock17New Participant

Mobile SDKs

Hi,We’re experiencing an issue with the Calendly integration inside the Intercom Messenger on iOS.The Calendly app is installed and configured in our Intercom workspace. The booking flow opens correctly and allows the user to select a date/time and e

552

aestandanteNew Participant

New public article structure

Is there anyone I can talk to about the new style or new structure of Intercom’s/Fin’s public articles? I noticed the left side bar and other things. Can we also do that with our public articles?

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2 days ago

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Opensurvey team (Amber)New Participant

Localisation/Languages

Search query character limit on the modern template

The search bar on the modern Help Center template doesn't return results for queries under 3 characters. For example, searching "플랜" (plan) or "가격" (price) returns no results, while "플랜이" or "가격은" (the same root word with a particle attached) works f

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Independent Outcome Verification

3 days ago

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Nicholas LiewfattNew Participant

Helpdesk

Column persistence

Hello! Since view columns are stored locally in the browser’s cache, and clearing the cache resets the view columns' data to default, I developed a Tampermonkey userscript for my team to preserve selected/ordered table columns per view. Yesterday and

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4 days ago

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Cameron BeriganNew Participant

Reporting

For teams doing this reconciliation today — is it entirely internal, or does anyone use an independent third party to verify a sample of Fin-reported resolutions against backend evidence?I’m especially curious where the Fin outcome has a commercial c

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4 days ago

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mangahiveNew Participant

Fin Tips from Expert Users

How Can I Improve Schema Markup on My Website?

Hi everyone, I’m working on improving the schema markup on my website, but I’m not sure if I’m using the right structured data for all of my pages. I’d like to know which schema types are most useful for content-focused websites and how to avoid comm

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8 days ago

self‑only performance view in Workforce

Phil LoughneyNew Participant

Workforce Management

self‑only performance view in Workforce (So an agent will only see their performance an not the whole team) - I believe this is in progress as per conversations with the Workforce team but just looking for an update.

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