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8 days ago

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News

New course: Mastering Fin Procedures is now live!

Fin & AI

Forum|Forum|28 days ago

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News

NEW- Join Procedures Meetup Office Hours

Fin & AI

Forum|Forum|8 days ago

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Engage in Popular Fin Topics

Improving Fin AI responses to vague queries
How do you improve your confirmed resolution rate?
Allow Fin to adapt a custom personality
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Ability to categorise Custom Answers by category

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A

André GonzálezNew Participant

CSAT Calculation Based on Average 1-5 ScaleSubmitted

We calculate our CSAT based on average 1-5 scale, not as a percentage of positive ratings, and I would want this to be an option inside Intercom without the need to exporting data every x amount of time. For example, if an agent receives four 5-star

1

Rebecca SandifordNew Participant

Text for "Unable to load this article"Submitted

This is the text that appears if you configure Intercom so that some articles are public and some are behind a login. If the user isn’t logged in and clicks a link in a public article to an article that is gated/not public, this is the message they s

1

RMD EngineeringNew Participant

Deploy Fin

Automated creation of Custom MCP server

Is there a Preview API endpoint for creating Custom MCP server connectors (not individual HTTP data connectors)? Is it on the roadmap?

Alissa BazsaliNew Participant

Add Teammate Availability as a workflow conditionSubmitted

It would be extremely helpful to our team if we could use Teammate Availability as a condition in our Messenger and Phone workflows. This would allow us to route conversations to a different option if, say, zero teammates are set to Active.We are a s

1

laurelmoorNew Participant

Apps & Integrations

Has anyone found a fix for random crashes and login issues on Android lately

Hey everyone,I wanted to ask if anyone else has been having stability problems recently while using arceus x app on Android. For the past few days I’ve been running into random crashes during startup, and sometimes the login process just keeps loadin

20

L

8 hours ago

NuritInnovator ✨

Image resizingSubmitted

It would be great to have the ability to resize images in macros and the reply box.

9

Dylan PollockNew Participant

Make every Inbox view column sortable (A to Z / Z to A)Submitted

In Inbox views, some columns can’t be sorted right now, even though the table is configurable and columns can be rearranged or hidden. It would be really helpful if clicking any column header would sort that column (ascending, descending, and/or alph

4

Josh DowdyNew Participant

Make Chat Window Full Screen optionSubmitted

I have some customer that would like the option to make the chat window full screen for some conversation.

9

152

N

13 hours ago

Aleksei OInnovator ✨

Allowing multiple open tickets but only one open conversation in the Messenger at a timeSubmitted

It would be great to allow users to have multiple tickets open at the same time, but restrict them to only one active chat conversation. This way, users can have several ongoing support requests tracked as tickets, whilst still being able to reach

1

50

15 hours ago

C

Christian OsmundsenNew Participant

Calculate recontact rate after (assumed) AI resolutionSubmitted

Hello Fin team,It's easy to go a little blind on resolution rates, since what really matters is what the customer believes is the truth. Fin will calculate an assumed resolution if a customer stops replying to the thread and leaves. Although this is

1

RMD EngineeringNew Participant

Deploy Fin

Automated creation of Custom MCP server

Is there a Preview API endpoint for creating Custom MCP server connectors (not individual HTTP data connectors)? Is it on the roadmap?

laurelmoorNew Participant

Apps & Integrations

Has anyone found a fix for random crashes and login issues on Android lately

Hey everyone,I wanted to ask if anyone else has been having stability problems recently while using arceus x app on Android. For the past few days I’ve been running into random crashes during startup, and sometimes the login process just keeps loadin

MattSmithNew Participant

Deploy Fin

Can I get Fin to ask for confirmation before using Data Connector?

Hi,I have written a data connector that will clear all logged in sessions from our own system. This works fine and fin uses it correctly based on the description in the data connector.However, since this will log the customer out, is there a way to g

642

19 hours ago

Gustav RiedererNew Participant

Apps & Integrations

Shopify Storefront MCP Connector broken: "Tool not found: search_shop_catalog"

Hi everyone,since around April 17th, our Shopify Storefront MCP Data Connector ("Search shop catalog") has been completely broken. Every call returns:"Tool not found: search_shop_catalog"Background:Shopify renamed the Storefront MCP tool from search_

Canberk GulluogluNew Participant

Mobile SDKs

iOS first message from agent is not shown in the messenger screen

We're experiencing an issue with iOS SDK where AI agent responses are not immediately visible in the chat interface. When a user sends a question and the agent responds right away, the message doesn't appear on screen unless the user navigates back t

NickvanVlietNew Participant

Reporting

Attributes available in the reports

I have one other question about attribute data and existing reports.Namely: Why are not all attributes available to add in the reports? In some cases we would like to export the drill down of both conversations and tickets, in this drilldown it's pos

425

3 days ago

RoyTop Expert ✨

Apps & Integrations

💂 Stop Guessing Your Intercom Setup: Grab the Data Collection Framework

Hey everyone 👋, It was fantastic seeing you at the May 11 Office Hours Community Meetup. First off, apologies for the slight delay. I know I promised to drop this file within an hour of our meetup, but I decided to take a little extra time to polish

872

3 days ago

N

NickvanVlietNew Participant

Tips, Tricks and Workarounds

Side conversations and Conversation Details page

When starting a Side conversation, the Conversations details UI, is no longer visible, Is it possible to to either change the UI so it opens the side onversation in a smaller window so the detail page doesn't dissapear? Or is there some kind of work

381

4 days ago

S

Sapir HoltsmanNew Participant

Inbox

Unable to send WhatsApp messages to a client – “Something went wrong, please try again later”

Hi everyone,I’m unable to send any WhatsApp message to one specific client. No matter what I try to send, I get the error: “Something went wrong, please try again later.”The client has been waiting for a reply since yesterday, and they also just sent

AchiniNew Participant

Inbox

Automate Holiday Calendar Integration

Would love to see a way to integrate the Country specific calendar for automatic holiday setup? Right now, holidays have to be added manually, so having a built-in or sync option would make this much easier.

531

7 days ago

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