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Few devices it displays fine <img width="512" height="1044" alt="Image" src="https://github.com/user-attachments/assets/88b18472-d6a3-4b46-a0c8-43201b08c538" /> but most of the devices, intercom message getting overlapped <img width="467
Hi @Nathan Sudds @Conor @Julian Murray connecting you with @Engineering Meight who is looking to hire an expert
We are using the Intercom helpcenter and in the “header” section of the helpcenter, we added a link to a place where customers can login. Aim is that after a succesful login, the visitor creates conversations in the messenger as authenticated (JWT) u
This really annoys me;Why can I View and Bulk Edit the Fin Permissions of Articles in the view-all-articles screen, but I cannot view or bulk edit the Visibility Audience of the Article??Also, Why dosen’t Visibility Audience utilise the preset Fin A
Fin autofills ticket descriptions and titles, but in the language of the customer. This is a good feature for customer-facing tickets, but our 2nd line support are only speaking English. We need to be able to set the language of Fin’s auto descriptio
Hi everyone,We’re trying to understand how Brand assignment works for WhatsApp conversations in Intercom.Currently we have:2 Brands in our workspace 3 WhatsApp numbers connected to Intercom 2 numbers belong to Brand A 1 number belongs to Brand B Rig
Hello! Please consider including Urdu in the list of available languages for HelpCenter and inbox translation features
Hi all,We are currently using Intercom Articles as our primary Help Center. However, we are running into a significant efficiency bottleneck whenever our software UI changes.Currently, if a UI label or feature name changes, we have to manually search
We're using the Fin AI Agent on a Shopify store with only light integration to Zendesk (mostly using Fin to handle customer questions about our site, products, and policies via chat—no complex workflows or heavy ticketing yet). We have thousands of p
I want to be able to use the API to search for conversations with a certain CX score within a particular date range. Can you please add CX score to Accepted-Fields? https://developers.intercom.com/docs/references/rest-api/api.intercom.io/conversation
Looking for someone who could help us with setup of Intercom for support, product tours, campaigns etc. It’s been difficult finding local expertise! Based in Akl, strong preference for local (needs to be able to attend a meeting etc)Many thanks!
Does the Teammate Activity report only include the active status using Intercom Desktop or will it also count the active status using the mobile app? How reliable is the mobile app when it comes to data contribution onto the report generated given th
We're experiencing an issue with iOS SDK where AI agent responses are not immediately visible in the chat interface. When a user sends a question and the agent responds right away, the message doesn't appear on screen unless the user navigates back t
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