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🎅 How to prepare your Fin AI Agent for Christmas 🎅

5 days ago

Fin Community

Connecting Customers, Product Experts, Developers and Fin Teams together

7,191 Topics
18,254 Replies
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🎅 How to prepare your Fin AI Agent for Christmas 🎅
Building a Fin AI friendly knowledge hub

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Categories

J

Juan CarlosNew Participant

Allow Fin AI Guidance to Reference Help Center Collections or Tags (Not Just Individual Articles)Submitted

It would be incredibly helpful if Fin AI’s Content & Source Guidance allowed us to reference entire Help Center collections (or even tags), instead of requiring individual article links.Right now, our Help Center is structured so that multiple ar

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3 hours ago

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Nicole WendlerNew Participant

Customise related articlesSubmitted

Would love to be able to customise the articles shown as related or relevant below another article. The content-based relevancy score does not necessarily create the most fitting recommendation list for some of our articles.

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3 hours ago

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Lauren GriffithsNew Participant

Trigger alert when PII is shared in message contentsSubmitted

I’d like an alert to pop up if a member of my team tries to send a message (email or chat) and the message contains PII. The reason being, I want the agent to double check that any PII in the message should be included in their message and it’s being

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5 hours ago

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Giuseppe LeoniNew Participant

Add more "Sent as" options for "News"Submitted

Currently, when setting up News, you only have the option to send them as a badge.I’d like to have the option to send them as a snippet, like it happens for chats.This is currently blocking me and my team to use News as a feature for product updates.

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464

5 hours ago

Nick ReshatoffNew Participant

Turn off Fin for single conversation/ticketSubmitted

Please allow us the ability to toggle off Fin replies for a specific ticket where we do not want Fin to be a part of the conversation.

2

383

5 hours ago

T

Timo OppermannNew Participant

Enable the ability to add dynamic content to internal notesSubmitted

We would like to leverage the internal notes further to really optimise operations.The use case example we have is ticket feedback. The current process is as follows:Agent sees feedback opportunity Agent triggers reusable workflow for ticket feedback

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643

6 hours ago

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Ringostat AINew Participant

Add outbound/Series performance stats to the Intercom MCP serverSubmitted

The problemThe Intercom MCP server gives AI tools (Claude, ChatGPT, Cursor, etc.) access to conversations, contacts, companies, and Help Center articles. But there’s no way to retrieve performance data for outbound content — Series, Emails, Posts, To

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7 hours ago

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Adriana SchneiderNew Participant

Outbound messages - reportingSubmitted

Hi there,I'd like to place an idea here. Hopefully others can relate.For companies using Intercom for in-product messaging (such as banners, posts, surveys etc) it would be extremely useful to have a reporting method.I'd love to be able to create rep

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8 hours ago

ConorSuper User ✨

"Always write high-quality content" is useless advice — what does that even mean when the reader is an AI agent?Submitted

New Support Stack episode with @Dawn, AI Knowledge Manager at Fin. She's turned that vague instruction into a concrete 14-factor checklist you can run against any help article — the things that break AI retrieval and human comprehension at the same

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502

8 hours ago

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Luis AugustoNew Participant

Esperar a que el usuario termine de escribir antes de responderSubmitted

Actualmente Fin responde en cuanto detecta un mensaje, incluso si el usuario todavía está escribiendo varios mensajes seguidos. Esto puede causar respuestas incompletas o confusas cuando el usuario aún no ha terminado su pregunta. Sería útil que Fin

1

121

bshirNew Participant

Conversation and Company mapping

Hey Everyone!We have data of conversation, conversation parts, contact, and company to our datawarehouse, extracted using Intercom API.Now, we are trying to replicate one table that our client has built in the Intercom Reports which basically shows t

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3 days ago

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Eric PluskotaNew Participant

Messenger

AI Emphasised article sections

What I want is that when we write an article and we need to make sure a specific section is always highlighted/referenced by AI, we can indicate thisEx: certain actions are only possible if the client is working with a specific partner

331

4 days ago

Tonje Ness MeinhardtActive User

Phone

Prevent callback option for anonymous callers

When a caller has a hidden/private number, Intercom Phone cannot receive the caller ID and therefore has no phone number available for a callback.Today, these callers can still be presented with the option to request a callback, even though the callb

201

4 days ago

C

Cameron BeriganNew Participant

Reporting

Independent Outcome Verification

For teams doing this reconciliation today — is it entirely internal, or does anyone use an independent third party to verify a sample of Fin-reported resolutions against backend evidence?I’m especially curious where the Fin outcome has a commercial c

511

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5 days ago

M

Michael ThompsonNew Participant

Messenger

Intercom Messenger widget freezing inside mobile webviews for media editing resources

We recently integrated the Intercom Messenger widget on our support portal at cepcutapk.com to assist visitors with troubleshooting guides and template downloads. However, several mobile visitors browsing through our tutorials for capcut video projec

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5 days ago

J

Judah FerstNew Participant

API & Webhooks

Intercom API / MCP bug

Connector bug for your reportSymptom: create_article and update_article fail with "This connector requires additional permissions. The user needs to reconnect it from connector settings." Reconnecting doesn't help, because it isn't a real permissions

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6 days ago

P

PaulineNew Participant

Knowledge Base

Enable users to view a public article in the Help Center while logged in, and via a direct link without being logged in, without having to duplicate the article

Enable users to view a public article in the Help Center while logged in, and via a direct link without being logged in, without having to duplicate the article→ Users : can view the article through the Help Center if they are connected→ Can also vie

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10 days ago

R

Rock17New Participant

Mobile SDKs

Calendly Messenger Sheet fails with HTTP 400 on iOS SDK 19.8.2

Hi,We’re experiencing an issue with the Calendly integration inside the Intercom Messenger on iOS.The Calendly app is installed and configured in our Intercom workspace. The booking flow opens correctly and allows the user to select a date/time and e

812

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10 days ago

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Opensurvey team (Amber)New Participant

Localisation/Languages

Search query character limit on the modern template

The search bar on the modern Help Center template doesn't return results for queries under 3 characters. For example, searching "플랜" (plan) or "가격" (price) returns no results, while "플랜이" or "가격은" (the same root word with a particle attached) works f

321

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12 days ago

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Nicholas LiewfattNew Participant

Helpdesk

Column persistence

Hello! Since view columns are stored locally in the browser’s cache, and clearing the cache resets the view columns' data to default, I developed a Tampermonkey userscript for my team to preserve selected/ordered table columns per view. Yesterday and

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13 days ago

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