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I am sending an email to a contact using intercom php sdk, i want to add one/multiple other contact(s) to 'CC' of this email. How i can do that?Also please guide me where to find these outgoing emails in intercom-dashboard ?
i see that tickets include a `linked_objects` property, but i cannot tell how to modify this property via the API. using the API, i can create two tickets -- a back office ticket, and a customer ticket -- using the `create a ticket` endpoint. but how do i then link them together, so the customer ticket appears in the back-office ticket’s `linked_objects`?
I’m getting this errro: Script '../node_modules/@react-native-community/cli-platform-android/native_modules.gradle' line: 203 * What went wrong:A problem occurred evaluating project ':app'.> Could not find method implementation() for arguments [DefaultProjectDependency{identityPath=':intercom_intercom-react-native', configuration='default'}] on object of type org.gradle.api.internal.artifacts.dsl.dependencies.DefaultDependencyHandler.
When an image is sent by an user, fin AI currently could not read it and help them. Can we add this functionality. Alternatively, if we try to move the conversation to an agent if an image is sent using the workflow condition, it can be conditionally routed for “attachments” but not “images”. Can we try to implement these which will help in better performance.
Wonder if we can support conversation attributes creation and update through API. At the same time, can we remove the limit of 250 options for conversation attributes?
Hi, I am very new to Intercom and so far, so good. However, I'm having to use it via a tab in my Safari browser on desktop, whereas its an app on my iPhone.The browser version is really hit and miss for giving notifications and I keep missing customers.I'm used to using apps like Slack on my desktop which make staying in touch really easy. Is there not a way to have Intercom as a stand alone app on my desktop Mac?Thanks in advance for any help!Rob
Hey, are we facing instabilities? I raised on chat but no replies on this We send the tickets on intercom and they notify on slack, which was fine, but now the notification is taking 2 hours to go. Can someone please help? Thanks!
I am trying to create a prouct tour but I am unable to edit it because i only see the preview the first time, then nothing.How can I, for testing be sure it is displayed every time in my Intercom dashboard?
Update 💡 The Merge Conversations & Tickets feature is now in Beta again and our product team is happy to help you get access to it 🤩Once opted in you should see an in app message appear in your workspace confirming you have access and linking to the relevant article outlining how the feature works today.Please feel free to share any feedback with our support team during the Beta; we’d love to hear how you’re getting on and if there are any improvements you’d like to see to this feature in future.Click the link below to request access now.Great News! Merge conversations & tickets feature is now available in beta! 🥳 That’s one of the most requested features in the Intercom Community—and now we are here to help you get access to it! If you’d like to get access to the Merge conversations & tickets beta, submit your details on the link below 👇Request beta access now💡 Note: Please allow a few days to get access to this beta after sending the request. In the meantime, to lear
I want to put a tooltip on a text inside a popup but if i open the popup i cannot add a tooltip, it seems like the popup goes over the tooltip editor of Intercom, how can i solve this
Hello,I am experiencing an issue with the Intercom integration on Android. When I receive a message, the method "Intercom.client().getUnreadConversationCount()" does not reflect the new messages. For this function to work correctly, I need to restart the Android application.Do you have any suggestions for resolving this issue?
I’m currently setting up workflows in Intercom to automate some of my customer interactions, but I want to make sure everything is functioning properly before launching it to all users. Is there a way to test or preview the workflows to ensure the messages, triggers, and actions are working as expected? also( Check out ), are there any best practices for testing workflows before they go live to avoid issues with incorrect message delivery or user segmentation? Any advice or tips on how to effectively test workflows would be greatly appreciated!
Hello community people, I introduce myself as Sanjeev Mansotra core educator and engineer. Help with my query!How can I integrate Intercom into my existing customer support system to streamline communication, automate responses, and provide personalized assistance while tracking user interactions in real-time?
What process can I follow to read Sharepoint pages as source content for Co-Pilot? Also can it read the files also from Sharepoint?
I have already started a conversation through app but the solution offered is not a solution at all.Since we started using Intercom, we run all our support operations both for customers and potential users via Intercom conversations.Now many of our users are complaining that they cannot reach us out via support button and when we connect to their device and check the Intercom CDNs are banned by their modem. The affected user count increases day by day and our support team spends extra effort and time just to try to make it whitelisted, so instead of focusing the real problem Intercom now causes a time loss to fix the support button. Even our reputation is damaged because people need help about an issue but they cannot get to us effortlessly.This screenshot is taken from one of our customers’ device, they don’t use any adblocker but their modem does not allow to open the script because of safety issues: Sorry, but its unacceptable for you to tell us “tell your customers to whitelist Int
howdy! 🤠does anyone know if it’s possible to send a user to another page after successfully completing a checklist? The idea would be to use the action button on the celebration section of the messenger to send the user to a related topic.At the moment I only see one option for the action button: close completion screen.
Hi!I am oftenly using Intercom while browsing other Chrome tabs.When I am focused on one issue, and focused on another tab opened to find a solution to it, I find it very distracting to have the intercom tab name switching non-stop to tell me about notification from other conversations. The name of the tab moves every 10 seconds from the name of the open conversation to notification about other messages coming in. Is there a way to block it? I do not have preferences on what appears as the name of the tab, for as long as it stays still. NB : setting my status as away does not work. Thanks a lot for your help.
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