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5 days ago

Fin Community

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Russell HendersonNew Participant

Out of Office for team inboxSubmitted

Having an out of office for a particular inbox, rather than workspace. We have teams who aren’t customer facing working on back office tickets/have chats in their name while tickets are being dealt with in Jira. It would eb good to have an out of off

5

jgraceNew Participant

Train Fin

Converting Emailed PDF Order Forms into Structured JSON Using Fin

Can Fin read customer order forms sent by email as PDF attachments, including ones with complex or multi-column layouts, and convert the data into a standard JSON format? If not, can we use a workflow or integration in Fin to reliably process these d

Julian BurkeNew Participant

Feature Request: Adding Audio Tone Cue(s) for Status ChangesSubmitted

Would it be possible to add an audible notification or desktop alert when an agent is automatically switched to Away after 5 minutes of inactivity?This wouldn't change or bypass the idle timer. Instead, it would simply notify agents immediately after

1

VishalNew Participant

Enhancements for Long ConversationsSubmitted

Ability to quickly navigate long conversations by: Searching for specific text Jumping to a particular date

1

Lucy RobbieNew Participant

Pin ticket status in my inboxSubmitted

It would be good to be able to pin different statuses in ‘my inbox’ so people can see which tickets are in different statuses at a glance. At the moment, this has to be manually added each morning; it would be good to have a pin feature or the option

1

30

L

7 hours ago

tommynorNew Participant

Workflows & Automations

Allow callers to stay in queue without an active selection

We would love to see an option that allows callers to remain in the queue without having to make an active IVR selection.In our market, the most common expectation is simply to wait for an answer. Requiring callers to press a key to continue waiting

40

7 hours ago

M

MsfteDADNew Participant

Reporting

Keyboard focus order is incorrect in the chat popup screen.

Test Environment:OS: Windows 11 25H2 (OS Build 26200.6584)Browser: Edge (Version150.0.4078.42)URL: https://www.intercom.com/helpdesk User Impact:Keyboard-only users will face difficulty navigating the chat popup screen, leading to confusion and ineff

Jonas S12New Participant

Knowledge

Is there a way to replace pictures used in multiple articles centrally?

We use quite a few pictures and GIFs in our Help Center. A single picture is often used in multiple articles.Since we release new features and adaptions regularly, we always have to go through all articles and replace the pictures used. The update pr

2095

9 hours ago

Anna S12Connector

Mobile SDKs

iOS Messenger empty ("Content could not be loaded") for 2 months — same fresh project works then fails, points to server side

We've had the iOS Messenger down for ~2 months on our production app (React Native, @intercom/intercom-react-native 10.3.4, US workspace, appId m4e3h09o). Android works fine with the identical integration.Symptoms: the Messenger opens but content sta

391

9 hours ago

U

UKey Support LTNew Participant

API HTML Sanitizer Issue: Forced H1 Promotion in Articles Causes Duplicate Headings and SEO DegradationSubmitted

I am writing to report a frustrating HTML parsing issue when creating or updating Help Center Articles via the API (including version 2.15 and others).Problem Description: When uploading an article's <body> HTML that does not contain an <h1&

1

jgraceNew Participant

Train Fin

Converting Emailed PDF Order Forms into Structured JSON Using Fin

Can Fin read customer order forms sent by email as PDF attachments, including ones with complex or multi-column layouts, and convert the data into a standard JSON format? If not, can we use a workflow or integration in Fin to reliably process these d

333

J

1 hour ago

tommynorNew Participant

Workflows & Automations

Allow callers to stay in queue without an active selection

We would love to see an option that allows callers to remain in the queue without having to make an active IVR selection.In our market, the most common expectation is simply to wait for an answer. Requiring callers to press a key to continue waiting

40

7 hours ago

M

MsfteDADNew Participant

Reporting

Keyboard focus order is incorrect in the chat popup screen.

Test Environment:OS: Windows 11 25H2 (OS Build 26200.6584)Browser: Edge (Version150.0.4078.42)URL: https://www.intercom.com/helpdesk User Impact:Keyboard-only users will face difficulty navigating the chat popup screen, leading to confusion and ineff

Anna S12Connector

iOS Messenger empty ("Content could not be loaded") for 2 months — same fresh project works then fails, points to server side

We've had the iOS Messenger down for ~2 months on our production app (React Native, @intercom/intercom-react-native 10.3.4, US workspace, appId m4e3h09o). Android works fine with the identical integration.Symptoms: the Messenger opens but content sta

391

9 hours ago

K

Katie DigitalNew Participant

Outbound

Email background colour disappearing and adding random color blocks on send

Hi everyone,I’m running into a frustrating glitch with the email builder and could really use some help or workarounds.The Issue: Whenever I send a newsletter (even just a test email to myself), the template's background colour completely disappears.

661

23 hours ago

L

Lacey MishraNew Participant

Workflows & Automations

Co-Pilot is Interfering with Copy/Paste efforts

I am no longer able to highlight text to copy it. It unhighlights too quickly. I never had this problem before I started seeing little floating icons for Co Pilot next to everything I highlight. Now that it’s there, nothing stays highlighted long eno

521

23 hours ago

N

NandhiniNew Participant

Outbound

Intercom outbound message is duplicated multiple times in Android app preview/chat screen

We are seeing an issue with Intercom outbound welcome messages in our Flutter Android app where the same outbound message is rendered multiple times repeatedly in the conversation/preview screen.Instead of showing the welcome message once, Intercom d

chihhaohuangNew Participant

Messenger

Can I build my own Messenger UI using Intercom's API?

Hi intercom,In order to integrate with other chat service.We're evaluating the possibility of replacing the Messenger widget with our own chat UI, backed by the conversation API / or intercom-node. I found this post before: You will need to handle ap

nexusplatformNew Participant

AI-Customer Service Knowledge Exchange

Why Functional Ingredients Databases Are Shaping the Future of Nutraceutical Innovation

The nutraceutical industry continues to experience rapid growth as consumers seek products that support immunity, digestive health, cognitive wellness, sports nutrition, and overall well-being. As demand for innovative formulations increases, manufac

Karthik SutraveNew Participant

Support Operations

Issue with Intercom

Our users are seeing blank screen on the app. And we are seeing it on multiple versions. We think it’s because of intercom. I reached out multiple times to human support but there is huge delay in response. Our users are unable to use the app - can y

520

K

6 days ago

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