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It would be incredibly helpful to have the ability to link more than one tracker ticket to a single Intercom conversation. This would make it much easier to manage and monitor related issues, especially in situations where multiple tickets are impact
I understand the logic behind why CSAT’s aren’t sent in group conversations because it won’t know who is filling it out. An easy workaround is that if it is a group conversation and CSAT is sent it will ask the user to type their name. Really would a
Hey all!I’d been exploring this using Fin but had hit a road block and wanted to see if anyone had created anything like this:We want every negative Fin CSAT to create a ticket to our team to review to see if we could make any changes to Fin.We use a
It would be great to be able to schedule changes in agent’s primary and secondary inbox rooting in the future. At the moment this is having to be done manually, meaning a team member with access has to come online out of hours to action.
I could use extra status filters for phone voicemail such as ‘not called back’ and ‘called back’. Take callback request as example with 4 filter options. Voicemail only has 1 which is all. For teammates on call it is efficient to have a view with ‘pe
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We have encountered situations where users overlook the final message sent by our agents before the conversation is marked as closed, often due to inactivity. Since CSAT surveys are automatically triggered once the conversation is closed, some users
I was surprised to learn from Intercom Support that we’re not able to filter our reporting by Segment. We have seperate SLA’s for Internal users vs. Customers which we have broken into separate segments but no way to report on things like Time to Fir
Hey Connectors! Our Inbox product team are looking for feedback on which bulk actions you'd like to be to do in the Inbox. So, let me know in the comments!
SummaryAdd a bulk “Merge into…” action to the Inbox, so agents can select multiple conversations at once and merge them into a single primary conversation — instead of merging one pair at a time.ProblemWe regularly receive multiple open conversations
Hello Intercom Community!We have been live with Fin for just over a year now. We began small with a subset of beta users, then went live with all users on our Cloud platform on January 1st 2026. While there are bumps and dissenters, overall the recep
Hello everyone,I am facing an issue with Intercom Push Notification when it is a cold start (App is terminated, you receive a Push Notification and this notification will wake the App). While testing on Simulator that, if i am running my app from Xco
Hi Intercom community 👋We're mid-deployment of Fin and have run into two issues I'd love input on - both from the community and from Intercom's side.1.Rule slot competition - scaling concernWe've noticed that rules are not being consistently retrieve
Please make the Monitors list view reflect the real review status. Right now, a conversation can be Submitted but still appear as Unreviewed in All reviews, which makes it hard to trust the list for what’s actually left to review.
Hi! We have two support teams in two different countries with a 14 hour 30 minute time difference and sometimes need to set up a workflow for our chats but have it only send to our customers in one region. (for example one country has a national holi
We currently use Fin for Zendesk Messaging and have noticed that when using Fin CSAT, users have an unlimited window to submit their survey response even after a conversation has been “closed”. This results in users sometimes submitting responses ove
The leads are all accurateNo error is shown, just that 3700 have been added
Hola a todos. He estado explorando diferentes herramientas para tomar decisiones rápidas y me encontré con el concepto de si o no aleatorio. Estas herramientas generan respuestas al azar para ayudar a elegir entre opciones sencillas o simplemente aña
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