Fin Community

add guidance controls for Procedures in Intercom (Fin)Submitted

Eric PluskotaNew Participant

SummaryGuidance in Intercom lets us control which content and sources Fin prioritises in specific situations. There is no equivalent for Procedures. We’d like similar guidance for procedures so we can control when and how Fin chooses to run one.Curre

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3 hours ago

Elizabeth DavisNew Participant

How Can Amazon Sellers Improve Advertising Performance and Reduce Wasted Ad Spend?

Running Amazon advertising campaigns can be challenging, especially when managing multiple campaigns, keywords, bids, and budgets. Many sellers struggle to identify underperforming keywords, control advertising costs, and maintain a good return on ad

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3 hours ago

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Layla StoneNew Participant

Article Tagging Examples?

Hi! I wanted to see how other people are tagging their help center articles? (By Product, Feature, Article Type, etc)What is your use case? 😊

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4 hours ago

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InformerNew Participant

Extend Releases featureSubmitted

The 'Releases' feature is a great and beautiful feature, but not completely usable for now. You can't:Use dynamic content in Releases. Already set content guidance.To test the release you want to add content guidance, but you can only add published c

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7 hours ago

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Chris SNew Participant

asked in Intercom Community

Is there anyway to connect intercom to twilio? I would like to connect the two so that support center operators can send SMS from inside intercom

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7 hours ago

Intercom Messenger widget failing to initialize on single-page application route transitions

EthanMillerNew Participant

asked in Messenger

Hello everyone, I have been working on integrating the Intercom Web Messenger into our web platform, but we are experiencing unexpected behavior during dynamic page transitions. Specifically, the chat launcher periodically fails to mount or becomes u

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Handling customer-submitted video links and MP4 attachment errors in Inbox

ethanbrooks87New Participant

asked in Helpdesk

Over the past few weeks, our support team has been receiving a lot of social media video links from users demonstrating visual bugs in our software. Because users frequently paste clip links instead of uploading raw screen recordings, our agents ofte

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Consistent TTL or permalinks for conversation attachment URLsSubmitted

Michelle CaseyNew Participant

We pull conversation data via the Intercom API to enrich bug tickets with support context, including adding screenshots sent by customers as attachment URLs. These screenshots are critical for engineers and their agents went resolving bugs and custom

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Elizabeth DavisNew Participant

How Can Amazon Sellers Improve Advertising Performance and Reduce Wasted Ad Spend?

Running Amazon advertising campaigns can be challenging, especially when managing multiple campaigns, keywords, bids, and budgets. Many sellers struggle to identify underperforming keywords, control advertising costs, and maintain a good return on ad

10

3 hours ago

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Layla StoneNew Participant

Article Tagging Examples?

Hi! I wanted to see how other people are tagging their help center articles? (By Product, Feature, Article Type, etc)What is your use case? 😊

81

4 hours ago

Intercom Messenger widget failing to initialize on single-page application route transitions

EthanMillerNew Participant

asked in Messenger

Hello everyone, I have been working on integrating the Intercom Web Messenger into our web platform, but we are experiencing unexpected behavior during dynamic page transitions. Specifically, the chat launcher periodically fails to mount or becomes u

242

Z

Handling customer-submitted video links and MP4 attachment errors in Inbox

ethanbrooks87New Participant

asked in Helpdesk

Over the past few weeks, our support team has been receiving a lot of social media video links from users demonstrating visual bugs in our software. Because users frequently paste clip links instead of uploading raw screen recordings, our agents ofte

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Keystroke conflicts and input lag in the Inbox composer when using automation utilities

michaelturner87New Participant

asked in Helpdesk

Hey everyone, I've been running into a persistent input issue inside the Intercom Inbox recently and wanted to check if anyone else has dealt with this. During high-volume support shifts, I rely on automated keystroke sequences to paste boilerplate r

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asked in Apps & Integrations

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Net CompareNew Participant

URLs are duplicated in notes for Jira for Tickets

I am using the Jira for Tickets app from App Store and I am using the basic integration with the sync notes enabled,When I create an Intercom ticket it gets created in Jira as well without any issue and the notes are created in Jira each time I creat

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Portia GomesNew Participant

asked in Data

Setting Up Companies

I’m having some difficulties setting up Companies in our Intercom workspace.There are a couple of issues at play: Most of our comms at the moment are being forwarded in from our personal mailboxes into our support mailbox. This is causing confusion a

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asked in Apps & Integrations

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AI LinkNew Participant

Requesting redirect URI allowlist for MCP DCR - AI Link

Hello Intercom team, we would like to connect Intercom's MCP server to AI Link, a business AI workspace by AI LABS GmbH (Düsseldorf, Germany, https://www.ailink.de). Dynamic client registration currently answers "Redirect URI ... is not in the allowl

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asked in Apps & Integrations

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larkgrassNew Participant

Requesting redirect URI allowlist for MCP DCR - Larkgrass

Hi Intercom team,Please add Larkgrass to the Intercom MCP redirect URI allowlist.Product: Larkgrass, a hosted AI workspace. Operated by Hadungwra Brahma.Site: larkgrass.comApp: app.larkgrass.comRedirect URI (production): https://app.larkgrass.com/oau

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Intercom Messenger overlapping mobile action buttons on iOS Safari

MichaelTurnerNew Participant

asked in Messenger

Hi everyone, I am running into a frustrating layout issue with the Intercom Messenger launcher on mobile Safari. We recently deployed the messenger to help assist users who encounter setup errors on mobile devices, but on smaller screens the chat bub

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