Product Area

2132 Topics

T
TiagoNew Participant
asked in Messenger

Cliente cria ticket e respondemos via e-mail

Tem como o cliente criar um ticket atribuído a um atendente e esse atendente responder via e-mail ? 

0
T
9 hours ago
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Giulia GalbariniNew Participant
asked in Fin

Fin in Italian

Hi, do you know when Fin will be available in Italian?It would be very important for us. Thank you :)

0
G
10 hours ago
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Get-Gigs chat portalNew Participant
asked in Messenger

Possible to change/update the chat initiation icon displayed in my website?

I am able to update my support profile image, but can I update the floating/clickable chat icon that displays in my website? It’s currently the little text bubble icon/graphic. I would like it to be my profile image so my site users understand that they can click there and reach me.

1
Kevin Bendixen
10 hours ago
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dimple.palNew Participant
asked in Messages & Series

Dynamically changing sender's email address on an automated message ?

An automated message was set up to send to the users after they onboard the programs. But the message is coming from an employee account who created those automated message templates. What I want to do is to dynamically changing the sender’s email address of the employees who is assigned to look after the particular user.  Is there a way to adjust the setting in intercom so these automated messages look like they are coming from that designated employee who is actually assigned to the user's account?  

1
Racheal
1 day ago
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Doris SNew Participant
asked in Article Help Center

Default message for articles that are hidden behind login - 'The page isn't here anymore'

Can the default message for articles that are hidden behind login can be changed? 'The page isn't here anymore' is bad user experience, especially for client user type. They are shared a link to learn more and they see with bold ‘The page isn’t here anymore’ and with really small font to maybe try logging into the platform.

1
Racheal
1 day ago
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Milind DixitNew Participant
asked in Messenger

I am using custom intercom launcher and want to use it in 'French' language.

I am using custom intercom launcher and want to use it in 'French' language. Therefore, I am using 'language_override' option. But its not working.Here is my code snippet:    $intercomProvider.appID('MyAppId');        window.Intercom('boot', {            app_id: 'MyAppId',            custom_launcher_selector: '#DM_custom_intercom_launcher', hide_default_launcher: true,            language_override: 'fr',        });

1
Racheal
1 day ago
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Taras TarasiukNew Participant
asked in Messenger

Is it possible to add a Product Tour/Tooltip when Intercom Messenger is installed on the iframe level?

We’re trying to add Intercom functionality on a website that holds all the functionality inside an iframe. We’ve installed the Intercom Messenger on the same iframe level, but when trying to add a Product Tour or a Tooltip we get the following error: “Sorry, we can't load the tools to build Product Tours on your website. Please make sure the Intercom Messenger is installed on the URL you have chosen to build your tour.” As the URL we’re using a src attribute for the iframe.Please advice if this approach is supported and what URL should we pass in this case when designing a Product Tour/Tooltip functionality.

1
Racheal
1 day ago
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Shubham SahareNew Participant
asked in Messages & Series

Intercom chat auto-populate message working on dev but not working on the production web application

Hello Intercom team,I am Shubham from Webgility company.We are using your Intercom service in our online application with the attached plan features.We are trying to initiate the intercom chat for our customers, whenever any error comes in the app, with an auto-populated message in it. And for that we are using the javascript function as mentioned in your api doc -> https://developers.intercom.com/installing-intercom/docs/intercom-javascript#intercomshownewmessage.This is working as expected on your dev environment. On dev, the chat pop-up opens with an auto-populated message in it. But on production, it is just opening the pop-up and not auto-populating the message we are passing in the method.Is it due to our plan features or there is something else we are missing?  

1
P
1 day ago
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User2335New Participant
asked in Messages & Series

Can an SMS series branch into distinct paths based on user replies?

We are hoping to build an SMS based series that takes into account user responses to determine the next message sent. It would be a minimally complex “choose your own adventure” series where user interaction via SMS response drives the chosen series path. Does anyone have any idea if this is possible? I’ve looked at the audience rules in a series but there doesn’t seem to be any rule based on an SMS reply. Thanks! 

2
U
1 day ago
K
Kushal
asked in Custom Bots

How to set Null value in Custom object attribute when custom action response do not have mapping attribute?

My custom action have one API which is not returning few fields when they are null. I want to map this attributes with my Custom Object's attributes as null when API Response do not have this attribute values. But, instead it is throwing an Error. Is there any way to show the Null Values in the custom object attributes when mapped field is not available in response of custom action API.

4
M
2 days ago
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Paula MNew Participant
asked in Messages & Series

email cadence

I want to know if in the intercom I can send a cadence of emails where the sending of the second email is triggered if the user has downloaded the file from the previous email?

1
Shauna
2 days ago
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Erin KKnown Participant
asked in Messages & Series

Is there any fix for Transactional Emails for Unsubscribed? Needed for Password reset.

I moved all of our transactional emails to intercom, but it’s a real issue that we can’t use a workaround for people who need to reset password if they have unsubscribed. 

3
E
2 days ago
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Customer MNew Participant
asked in Inbox

Conversation reports

Is there any way to see which pages the customers most starts news conversations via messenger? I did not find this information in the custom reports.

2
C
2 days ago
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EmilyNew Participant
asked in Custom Bots

Is there a way to add a task bot that automatically sends customers a message when the conversation is closed? 

As well as asking customers for a conversation rating when the conversation is closed, I want to be able to add a task bot that also sends customers a short message about a new feature. Is there any way to do this without having to manually send it every time? 

2
E
2 days ago
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Andrea RiserNew Participant
asked in Article Help Center

Continue a numbered list

Is there any way to continue a numbered list in an article if you need to insert a screenshot or a callout in the middle of the list. The numbering always returns to 1. I have resorted to actually having to type in numbering which is obviously not a great way to maintain documentation. 

1
P
2 days ago
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Paola GiraldoNew Participant
asked in Messages & Series

Turn off responses to marketing campaigns

Hello everyone, Our company uses Intercom to make marketing campaigns. When we send them in Post format we can disable the replies but when they are in Mail format it is not possible and we have several replies from customers. Does anyone know how we can block these responses? Thank you Paola

1
P
2 days ago
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Anita HNew Participant
asked in Messages & Series

How to see News feed?

I’ve created a newsfeed, created a news item in that newsfeed and set it live. I made sure I am part of the newsfeed as a user. But when I go to my site, I don’t see the newsfeed anywhere.Would love a video tutorial! 

1
Jennifer K
2 days ago
A
Anusha HemanthNew Participant
posted in Product Tours

How can I share product tours in checklists (as hyper link) if the product tour has a variable?

I'm trying to provide product tours as a choice in the form of hyperlink within a task of checklists, but because the workspace portion of the site is a variable, it isn't translating. Am I missing something, or is this just not possible as of now?From within the product tour settings:https://cloud.precisely.com/workspace/{{custom_data.workspace|fallback:"0"}}/data-observability/observers/observer-detail/?product_tour_id=423036 

1
P
2 days ago
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ZviaNew Participant
asked in Inbox

Can I merge conversations?

Hi, Is there an option to merge tickets? I have two different tickets that are basically on the same issue and I wanted to merge both of them into one.

35
U
2 days ago
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ozdav97New Participant
asked in Article Help Center

I am getting 403 errors in semrush

HelloWhen I audit my help center site with custom domain, I am getting too much 403 errors.I guessed it was robots.txt issues.But I couldn’t edit robots.txt in my help site in intercom.How can I edit robots.txt? or how can I fix these 403 issues?Please help me.Thanks.

2
O
4 days ago
J
JerryNew Participant
asked in Article Help Center

When does Fin recheck my support site?

Hi, I’ve been trying our Fin demo and it has been intriguing. Thanks!I take all Intercom questions from our customers and pop them into the demo to see which get answered. I find a lot that are not answered have simple answers, so I add an article to the appropriate collection and publish it.  So far, I don’t see Fin picking up the answers.  For example, someone wrote “Do you ship internationally”. We had an article that said “We only ship to the US”.  I added more to that article to include the word “internationally” but Fin still says it doesn’t know.Do I have to manually select something to get Fin to retrain?

3
Jacob Cox
5 days ago
A
anoooNew Participant
asked in Custom Bots

Set up auto message to users haven't KYC'ed yet

How can I set up an auto message to a user who hasn't KYC'ed on my platform yet?

3
Nathan Sudds
5 days ago
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Carmen McGradyNew Participant
asked in Messages & Series

Rollout features on Day 0

Any tips or best practices for announcing the new messaging app within the product? I tried putting a tooltip above the messaging app but ran into an error. Any ideas you have would be greatly appreciated?

1
Shauna
6 days ago
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Landon B12New Participant
asked in Messages & Series

Series: Reply to previous email to create thread?

Is there a way to send a follow up email as a reply to a previous email in a series?Example:New lead enters the funnel > We send an email via Series > If no reply after 3 days > Send X email as reply to first email creating a thread > If no reply after 7 days > Send email as reply to the threadMost email automation services (Salesloft, Outreach, Apollo, etc.) offer this but I’m struggling to pull this off with Intercom. 

1
Shauna
6 days ago
S
Simay
asked in Inbox

How can we fix not getting notifications for certain conversations/emails assigned to the unassigned inbox?

Hey there, 👋  We are 18 members in our team and none of us are getting sound notifications when we get live chats from certain people (for example, when we receive chats from our company team members) and definitely not getting sound notifications when we receive emails to our unassigned inbox. All our notification preferences are set correctly, please see the screenshot below. And all other inbox notifications work well.  All of us are using the Chrome browser on Mac computers, and browser notifications are allowed. Tried chatting with live support to solve it, but the solutions offered weren't helpful (clear cache and set a rule to auto-assign everything to a different inbox (not ideal, we can't use)). We are sometimes missing our SLA's because we miss some of these emails we receive, and it's becoming more and more disturbing every day. What can we do to fix this? We just want to get normal notifications for everything we get. Thank you.  

7
D
7 days ago
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