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L
Lada NikitinaNew Participant
posted in Workflows
Chat bot building

Hey dear community! Is anyone able to create chat bor for our company here?) Please text me back :)

0
L
8 hours ago
Lucía
LucíaActive User
asked in Conversations
Snoozed conversations reopen when adding a note

Hi! I’ve been having trouble with our help desk because conversations automatically reopen when adding a note for a teammate. Is there a way we can leave notes for each other without reopening a conversation every time?Thanks!

2
Lucía
9 hours ago
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Anna ENew Participant
asked in Messages & Series
Snipping messages

Hello You !Hope you’re doing fine :)Can you please suggest me how to snip messages when I’am answering to a customer on the chat ?For the moment I just have a unique macro divided in paraghrah and I’m obliged to cut and past and then send the messages one by one.I’ll be grateful if you could help me saving some time for me and my team !  

1
A
10 hours ago
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GaëlNew Participant
asked in Messenger
How to add data attribute to HTML code

Hi there, Gaël frontend developer.We are using the Messenger in my company. I’d like to mask sensitive information from the Intercom Messenger when viewing replays from session captured by Datadog RUM. To perform that, I would like to add the “data-dd-policy=’mask’” in HTML on a specific div tag concerning Intercom (like the <div id=”intercom-container”>). Do you know if there is a simple way to perform that ? Thanks for your help.

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11 hours ago
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curtisNew Participant
asked in Messages & Series
In a Series, can I trigger a tour after a post?

Howdy 🤠I want to trigger a tour after a post is this possible? The idea would be to introduce a feature via a post (modal), then when the user closes the post they would then start the tour.any help in this issue will be greatly appreciated.

1
bernice
12 hours ago
T
Tiago CamposNew Participant
asked in Messages & Series
Change the Email Preview Line

Hi, We would like to change the email preview line that appears here  Also, if our emails don’t have text (just an image with text on it) how do we “choose” the text to appear on the email preview line? Thanks, 

3
bernice
13 hours ago
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Lada NikitinaNew Participant
asked in Workflows
Chatbot building

Hey dear community! Are here any specialists who can build a qualitative chatbot for our company in Intercom? Thank you!

2
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1 day ago
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User2097New Participant
asked in Messenger
Is there a way to disable the user-side preview of new messages in the Messenger?

Hello! Hope you're all doing great. As stated above, my question is: is there a way to disable the Messenger showing a preview of new messages in a small, borderless box? I'd like to stick only to the red bubble that indicates a new message and nothing else, if possible. Thanks!

7
mateusz.leszkiewicz
1 day ago
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SuhanAshrafNew Participant
asked in Conversations
Anyone using PowerDialer with Intercom?

Our team currently uses PowerDialer AI for sales outreach, and I've recently learned about its integration capabilities with Intercom. I'm interested in hearing from those who have experience with a Dialer + Intercom integration.I'm particularly curious about the effectiveness of syncing call data, automating follow-ups, and managing customer interactions through Intercom when integrated with a Power Dialer. Any insights on potential challenges or tips for optimizing the workflow between these two platforms would be valuable.If you've implemented this integration or have relevant experience, I would appreciate your thoughts and recommendations. Your input could significantly help in evaluating and potentially improving our current processes.

1
mateusz.leszkiewicz
1 day ago
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AndroidClear2452New Participant
asked in Messenger
App crashing when user is uploading a photo from gallery.

Both Pixel and Samsung devices running Android 14 and Intercom version 15.10.2  is crashing when a user uploading an image from their gallery. java.lang.NoSuchMethodError: No static method HorizontalPager-xYaah8o(Landroidx/compose/foundation/pager/PagerState;Landroidx/compose/ui/Modifier;Landroidx/compose/foundation/layout/PaddingValues;Landroidx/compose/foundation/pager/PageSize;IFLandroidx/compose/ui/Alignment$Vertical;Landroidx/compose/foundation/gestures/snapping/SnapFlingBehavior;ZZLkotlin/jvm/functions/Function1;Landroidx/compose/ui/input/nestedscroll/NestedScrollConnection;Lkotlin/jvm/functions/Function4;Landroidx/compose/runtime/Composer;III)V in class Landroidx/compose/foundation/pager/PagerKt; or its super classes (declaration of 'androidx.compose.foundation.pager.PagerKt' appears in /data/app/~~5oQf0q09nhBxwSb5oyFQEQ==/com.thecut.mobile.android.thecut.development-nGGPu-u6faKf_lbwt0ub3w==/base.apk)at io.intercom.android.sdk.ui.preview.ui.PreviewRootScreenKt$PreviewRootScreen$

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mateusz.leszkiewicz
1 day ago
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Assistenza payrollNew Participant
asked in Workflows
Access what's being written in the composer for a custom action

Hello,I have a custom action that should take as input the the text which is currently in the composer but not yet sent (neither as a note nor as a public message).Is it possible? either via attributes or Rest API.  

1
mateusz.leszkiewicz
1 day ago
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Constanze WiestNew Participant
asked in Surveys
Set ''Other" in multiple languages when editing a survey

We created a multiple choice survey (x3 separate languages) and want to enable the “Include 'Other' option”. However, this comes by default in English only. Can we change the language on this?As an alternative we added "Other" (translated) as fixed answer like the rest, but that doesn't let users respond with a free text. Is there better alternative?Another question, is there a way to get the responses coded with numbers? Example: 1 for first answer, 2 for second answer etc!-->

1
mateusz.leszkiewicz
1 day ago
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Gwendolyn Reede-LijdingNew Participant
asked in Messages & Series
QR code to chatbot structure

We would like to know if it is possible to place a QR code on print materials that, when scanned, directs the user straight into a chatbot structure. Is this technically feasible, and if so, what are the best ways to implement this?Thank you in advance!

1
mateusz.leszkiewicz
1 day ago
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John XieNew Participant
asked in Article Help Center
links are invisible when editing help center articles (dark mode, white links)

We use dark mode on https://help.taskade.com/ and when editing links for articles like https://help.taskade.com/en/articles/8958455-taskade-ai-usage everything is white by default. Is there any way to fix this? Only solution now is highlighting text to edit it, see screenshots below thanks.  Which features use AI?Taskade AI is used with the following features: AI Agents ​ AI Automations   AI Project Studio   Multi-Agent ​ AI Teams ​ AI Forms   and more!

1
mateusz.leszkiewicz
1 day ago
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darshanhiranandaniNew Participant
asked in Product Tours
Darshan Hiranandani : How can I determine if a user has finished the product tour?

I have configured a product tour for my SaaS application, which I trigger on the frontend using the JS API: Intecrom('startTour', 'tourId').The product tours are shown to select users, and I want to implement custom logic for those who complete the tour—such as redirecting them to a different page or displaying specific text. Therefore, I need a way to detect when a user has finished the product tour.Is there a method to track when a user completes all steps of the product tour? For instance, can I set up a JavaScript callback like Intecrom('onProductTourCompleted', { ... some custom logic })? Alternatively, are there other ways to capture the event when users finish the product tour? RegardsDarshan Hiranandani 

1
mateusz.leszkiewicz
1 day ago
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Ben NawinNew Participant
asked in Messenger
How to add intercom on Wix.

How do you install Intercom on Wix? I've tried adding the JavaScript to the custom code section on Wix, but it didn't work. I also downloaded the Intercom via certified code from the app market, but that didn't work either. Any advice would be greatly appreciated!

1
mateusz.leszkiewicz
1 day ago
R
Raphael (New Participant
asked in Messages & Series
Mobile push - certain users using the latest version are not visible in audience

Hey there,we’re testing out mobile push but notice the potential audience is quite low. Even with users with the latest OS (IOS) and our APP, some do not appear. What device setting should we look into ? thanks

1
mateusz.leszkiewicz
1 day ago
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DusanNew Participant
asked in Conversations
Not tagget

We are seeing an increase of conversations that are not tagged, but i cannot see to find any reason to why this keeps happening. Nor do i have insight to why in the FAQ. Any tips?

3
Emilygav
3 days ago
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User2078New Participant
asked in Article Help Center
Can the articles we're editing be automatically saved?

Hi folks! 😊We would really love our draft articles to be automatically saved, so we don't lose all our work if we accidentally close the tab (as you may guess, we learned the hard way 😅).Could this be added as a feature request?​Thanks!​

8
Emilygav
3 days ago
S
Sudarat ChattanonNew Participant
asked in Messenger
Messenger widget doesn't show on small screen (Firefox)

I found that when using Firefox with smaller screen size (tablet and mobile view), the messenger widget does not show up like desktop. Not only on my application, but also any website that use Intercom.My current environment:OS: macOS 14.6.1 Browser: Firefox 131.0 (aarch64)

1
Jacques Reynolds
4 days ago
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Darjus SaksonNew Participant
asked in Tickets
reduce notification mumber for customers

Now with default settings intercom send notification about each action status change in the system.Any way to reduce the number? send notifications only on some statuses changes?or maybe there is option to disable notifications but somhow share with customer ticket number ?

4
D
4 days ago
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Griffin RedingNew Participant
asked in Conversations
Keyboard hides text entry field on messenger on iPads

When opening the keyboard to type into an Intercom messenger convo, the keyboard is hiding the text entry, making it impossible for users to see what they’re typing. Has anyone found a workaround?

1
Jacques Reynolds
4 days ago
C
ChrisNew Participant
asked in Conversations
Re-open conversation when linked back office ticket is changed to resolved

Is there any way to set up a process so that when a back-office ticket is set to “Resolved”, the linked conversation is automatically re-opened? Ideally, I would also like for that conversation to be re-assigned if the original assignee is set to Away & Reassigning, if possible. So the flow is:Agent speaks to customer Agent escalates issue to internal team by raising a back-office ticket Agent informs customer and closes conversation Back-office ticket is changed to “Resolved” and closed Original conversation is automatically re-opened so that the agent can inform the customer If that agent is no longer available, the conversation goes back into the queue and is assigned to the next available agent

1
Jacques Reynolds
4 days ago
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Nate E.New Participant
asked in Workflows
Multiple CSAT Survey Questions

I would like for it to be easier to add or customize survey questions at the end of conversations. Today you can ask the CSAT question and get open-ended feedback and that’s it. You can also use proactive support to send additional surveys but that requires additional steps. I would really like to be able to add to the flow additional questions to ask after the CSAT question. For instance, a flow of CSAT question>Issue Resolution question>open-ended feedback.

2
N
5 days ago
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iampaulaaaNew Participant
asked in Conversations
How to help our product team understand the reason why users contacts our Support team

We are a startup business using Intercom for Customer Support. We received approximately 4K-5K conversations monthly. One of our main challenges is how to easily track and understand the reason why users are reaching out to our Support team. I’ve read about conversation tagging, conversation topics, and conversation attributes, but it doesn’t seem to be a perfect solution, or maybe I just can’t completely comprehend how to adapt them to our business. Do I need to use all of them together? Do we need integration with another tool or software? The end goal is to be able to convey to our product team our user's sentiments. Can someone please lend a helping hand?

1
E
5 days ago
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