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3024 Topics
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AgemiroNew Participant
asked in Messenger
Intercom config body doesn't accept email

I'm being prevented from putting the email in the body of the intercom web message, every time I try to put it in, I get: POST 403 (Forbidden). Why is this happening? Can't I send the email? If the documentation says to put it in? import * as fromIntercom from '@intercom/messenger-js-sdk'; fromIntercom.Intercom({    app_id: this.appId,    name: profile.nickname,    userId: profile.sub    email: profile.email}); 

50
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2 hours ago
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Stefan MNew Participant
asked in Article Help Center
Is there a way to serve Intercom with Content Security Policy without style-src: 'unsafe-inline'

We would need to add Content Security Policy to our application. I saw this article on Intercom Help. There it is stated to use 'unsafe-inline' but I am wondering is there a way not to use it, since we would like avoid that in our policy?

4479
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2 hours ago
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Karel AndriessenNew Participant
asked in Messages & Series
Do checklist open up in new webpages?

Hi, I’m setting up an onboarding checklist for new users. Users will have to go through multiple pages within our app to complete the list. I did a test run but the checklist is not opening up on the sequential pages after the initial launch. How can I make sure that the checklist is opened each time the user goes to the next page? Or does the user have to manually open the list each time he moves to another page?

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K
16 hours ago
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shacharzNew Participant
asked in Messenger
Booting intercom messenger with a lead credentials

Hey!In our use case, we are creating a contact (user or a lead) and then booting the intercom messenger for the created contact.When we are creating a user, we return the user external_id and hash that was generated, and we start the messenger with this data, this way the user sees correct conversation and history.We want to do the same for a created lead, we don’t want to generate the lead on the client side, but on the backend and then use the lead data to boot the messenger.We seems to be missing something, because we could not get the messenger started for a lead.We try using the lead.id, lead.external_id, with and without the lead hash, added the createdAt timestamp, tried a combination of those properties, but nothing seems to start the messenger for a specific lead.What data does the boot function want to get to allow us to start if for a specific lead?Thank you!

272
Erin
1 day ago
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Eliab ShifferawNew Participant
asked in Conversations
Problems With Audio Files Being unviewavle

I am experiencing an issue with the iOS version of the application. All audio files that are sent via conversation are unviewable and undownloadable due to an indefinite loading state. Is there a way to resolve this problem?

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1 day ago
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Bruno MartinsNew Participant
posted in Conversations
Massive chat historic download

Good evening everyone, does anyone know if it's possible to download conversations in bulk from a specific period?I mean the actual chat history, the content of the conversations.I need to do a bulk analysis of the most common topics and customer inquiries, but it's impossible to do that by opening each conversation one by one. Maybe there any app in the Intercom app store that has this feature?

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1 day ago
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Rob BathgateNew Participant
asked in Conversations
Turn off (or whitelist) Spam/Junk Folder (incoming email)

Hi,We find the Spam/Junk filter in Intercom pretty poor - it’s send a lot of genuine emails there, including inbound emails from email address we have in our Contacts list and ones we have repeatedly marked as “Not Junk” in the Spam list.However, it’s not learning, and they keep getting flagged as junk.Is there a way to either:mark an email address as a safe sender/whitelist, so those inbound emails don’t go to our spam filter? If not a built in setting, can it be done with automations/rules? OR turn off the spam filter altogether (we use Google’s Mail Servers and their spam filter does a much better job and keeps spam from getting to Intercom anyway) (again, if not built in, can it be done with automations/rules?)CheersRob

341
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Intercom Team
1 day ago
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Product Team VNew Participant
asked in Messages & Series
Users entering multiple series which are interdependent for carrying out tasks.

My usecase is where i have multiple series for example suppose i have 3 series where i am performing some tasks of sending out notification, but now the logic is such that there are three unique triggers ( one for each series ),now if a users trigger 1st series with the trigger and the series contains a timer for like 3 hrs before sending notifications, but the users also triggers 2nd series with 2nd trigger , now i wish to prevent sending out notifications from series 1 as user is now under series 2 . similarly usecase for series 3.

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Intercom Team
1 day ago
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Eduardo EcheverriaNew Participant
asked in Messenger
Does the intercom FAB ever look like a smiling magnifying glass?

One of our users has sent an screenshot of our site. A smiling magnifying glass shows right where the intercom FAB is located by default. We are trying to figure out if this is an intercom button or some other extension. The page in question hides with code the intercom FAB. Could this be the cause for this issue? Could the user have started an action in intercom and then navigated to this screen resulting in this button showing up?  

153
Nur Nahid
Innovator ✨
1 day ago
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johnpienaarNew Participant
asked in Conversations
In-app notifcations into conversations

Hi Currently the in-app notifications do not post to any tables that we can sync via Fivetran. I seem to recall it was possible to add these to the conversations data and tag them there, but I can’t seem to find documentation on how to achieve this. Any info or help in getting the app notifications data into our data warehouse would be super helpful   

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1 day ago
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User954New Participant
asked in Article Help Center
Hi, where do you hide the help center's language selection menu?

773
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2 days ago
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Emma McKenzieNew Participant
asked in Article Help Center
Bots skewing article engagement

The last two weeks our help centre articles have increased in views by 500%...this is for our public articles that can be viewed by anyone. I have a feeling this is mostly from bots rather than real people. Does anyone have any solutions for how to block bots from being included in our article views and user metrics?

111
Nur Nahid
Innovator ✨
2 days ago
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markhenryNew Participant
asked in Conversations
Why Choose English Editing in England for Your Manuscript

Discover the advantages of English editing in England and how it can elevate your writing to a professional standard. From understanding local nuances to enhancing clarity and style, find out why choosing an England-based editor can make all the difference for your manuscript.

131
Nur Nahid
Innovator ✨
2 days ago
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Jules CarneyNew Participant
asked in Messenger
How to avoid capturing specific pieces of user data

Hi,  We have intercom messaging via our web app (react application with intercom/messenger-js-sdk). We’d like to log in our user so we can retain conversations with them, but we don’t want to track their location or page views, is there a way to stop collecting this information?  Thanks!

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2 days ago
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WilliamjoeNew Participant
asked in Workflows
How do I test workflows in Intercom before making them live?

I’m currently setting up workflows in Intercom to automate some of my customer interactions, but I want to make sure everything is functioning properly before launching it to all users. Is there a way to test or preview the workflows to ensure the messages, triggers, and actions are working as expected? also( Check out ), are there any best practices for testing workflows before they go live to avoid issues with incorrect message delivery or user segmentation? Any advice or tips on how to effectively test workflows would be greatly appreciated!  

524
Erin
2 days ago
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Erin KActive User
asked in Product Tours
Any tips on having people click on a dropdown and make a selection in a product tour?

Any tips on having people click on a dropdown and make a selection in a product tour? Right now clicking is just flashing the dropdown quickly. I can't advance to the drop-down selected, and then pick.    

3212
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2 days ago
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Aaron MaysNew Participant
asked in Article Help Center
How to embed JW Player videos in articles?

I’m having trouble embedding a JW Player video into an Intercom article. I’ve tried using the JW embed codes, the iframe source, the share URL, and the actual video URLs in JW and keep getting an error message telling me that what I’ve entered isn’t supported, even though in that same message it says that JW Player video URLs are supported. I also checked to make sure my videos aren’t private and I was able to open them in incognito so I don’t think that can be it. Is there any documentation showing what the JW URL should look like?

493
L
3 days ago
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Jihan JavierNew Participant
asked in Fin AI Agent
Train FIN for more scenario based questions?

Is there a way to train FIN for more scenario based questions. Our customers have different use cases for our product and it would be very helpful if we can train fin to help answer scenario based questions. 

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3 days ago
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lumatoneNew Participant
asked in Messages & Series
Messenger button disappears on intercom site immediately after clicking!

I just signed up for Intercom, and am having some issues.Within my own intercom dashboard, when I click the chat/messenger button to get help from Intercom itself, the chat window appears to try to open and then promptly disappears. Watch this screen capture. Not a good first impression if I can’t even get customer support from a customer support company. Ha.   With my own site integration, when i visit it (even from a separate computer) I get the attached screenshotted window when i click the messenger button, as a visitor. Everything is setup as correctly as I can figure. Any idea why the full welcome / start a conversation options don’t exist? Website is www.lumatone.ioThanks.Matt 

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3 days ago
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Lauren RosenfeldNew Participant
asked in Article Help Center
new article notifications

Is there a way to send a message to Slack when a new article is published? 

1866
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3 days ago
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carolinechartrandNew Participant
asked in Conversations
Book Formatting Services: Why Professional Formatting Matters for Authors

What are book formatting services, and how can they elevate your manuscript’s presentation? Discover the importance of professional formatting, the benefits it brings to readability and aesthetics, and why every author should consider it.

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3 days ago
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WestleyNew Participant
asked in Conversations
What app to use since I can't puchase Bump by Userfeed?

 We trialed a recommended app from the Intercom app store called "Bump" by Userfeed.  An app that allows you to automate the follow-up and closing process of unresponsive customers. We used this App because the built-in snoozing/closing function in Intercom did not fit our needs. We loved it during our trial, set up automation and workflows around the apps' functionality. We regularly have around 30 conversations in the queue, and after a couple of days we knew we were going to purchase the app. So, I reached out to their support ready and willing to purchase. I searched high and low contacting everyone involved with the company and product, and nothing is active, and you cannot purchase the app. So, first, I would recommend removing this app, as it's no longer being supported, and you cannot use it after the trial. This was unfortunate for us. A lot of time wasted, and it's something we REALLY liked. Are there any alternatives on the Intercom app store? I can’t seem to find anything l

2969
Jacob Cox
Intercom Team
4 days ago
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lifanConnector
asked in Messenger
how to disable bot message in the chatbot?

So when a user reach out to us on the chatbot, the chatbot sends out the automatic messages “Give the team a way to reach out” and ask for the email. How can I disable this or configure this? 

222
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4 days ago
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Jackson CNew Participant
asked in Messenger
Messenger Button Does Not Appear (Using React/NextJS)

Trying to get started with the messenger but unable to get it to appear. Like the title says, using React and Next.What I have so far in my app:Intercom is loaded (`window.Intercom` is defined)"boot" and "update" are getting called in the correct spots with the (presumably) correct payloadsI'm getting successful responses back from `https://widget.intercom.io/widget/APP_ID`as well as `https://api-iam.intercom.io/messenger/web/ping`/li>In the DOM, there is a hidden iframe element with id `intercom-frame` and a div with id `intercom-lightweight-app`. The div only contains a style element, there is no contentCurious what could prevent the messenger button from appearing when everything I mentioned above appears to be working correctly

9894
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5 days ago
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Rui ZhangNew Participant
asked in Conversations
Create and update conversation attributes through API

Wonder if we can support conversation attributes creation and update through API. At the same time, can we remove the limit of 250 options for conversation attributes?

1075
hoytwilhelmina
5 days ago
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