Macros with Fin

  • 23 August 2023
  • 4 replies

Is there a way that I can link Fin to our Intercom macros?  We have a ton of great information in the macros that would be a huge help for personalizing Fin for our product and the common questions we get from our clients.


Best answer by Jennifer K 28 August 2023, 18:04

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Hi @Payton Pectol 

Jennifer here from Intercom 

So Snippets would be the best way to use Macros and get them into Fin's knowledge base.

Snippets are a new text only content source specifically created for Fin to improve answer quality and coverage!

You can read more about Snippets in our article here 😃 Hope this helps!

Thank you!

@Jennifer K -- is there a way to migrate micros to snippets or do the snippets all need to be created manually?

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@Marisa Sires They would need to be created manually