One of the main problems we’ve found with our Intercom chatbot is that it waits for the user to ask a question first - its reactive and passive.
We all want to solve software adoption and bring each user to value instantly - we believe you can achieve this by feeding your Intercom real-time user events so it can guide each user proactively to value.
Copilots today face the following problems:
- Users don’t know your software so they don’t know what to ask.
- Users don’t always seek help when they need help and stay in limbo.
- Because they don’t know your software they may prompt in the wrong way and steer the conversation in the wrong direction.
Therefore we think that if the chatbot had an additional real-time data source of what the user is doing the above painpoints could be solved.
We’re iterating on this SDK to make building a proactive Intercom plug and play with a couple lines of code.
Let me know if you’ve faced similar problems and how you’re solving it!