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Fin

The #1 AI agent for customer service

115 Topics
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User1710New Participant
posted in Analyze Fin
What is your Fin success rate?

Just out of curiosity, what is everyone’s resolution rate with Fin?We are just now implementing Fin AI for our bots and are trying to set realistic goals and expectations. Our manually created bots today deflect about 40-45% of chats without Fin, so hoping we can reach at least 60% deflection with Fin. 

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Jeremy Brown
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JohnSmith3979New Participant
asked in Fin FAQs
Exness Partner Code: ht0sopiioj

Detail Information Platform Exness Partner Code ht0sopiioj Signup Link Join Now Commission Up to 90% on referred trades Minimum Payout $10 Commission Model CPA + Revenue Share

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universal threadNew Participant
asked in Test Fin
Can I trigger a Slack notification when a new lead comes in?

Is there a way to automatically send a Slack notification whenever a new lead is captured in Intercom?  (read more) I'd like my team to receive instant alerts in a specific Slack channel whenever someone submits a form or starts a new conversation. Are there any built-in integrations or recommended workflows to set this up?

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antonio melaniNew Participant
asked in Test Fin
Can I trigger a Slack notification when a new lead comes in?

Is there a way to automatically send a Slack notification whenever a new lead is captured in Intercom? (read more) I’d like my team to receive real-time alerts in a designated Slack channel whenever someone submits a form or starts a new conversation. Are there any built-in integrations or best-practice workflows to set this up?

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Nurit
NuritActive User
asked in Train Fin
Guide Fin to use different articles depending on the user's current channel

We have separate articles for our website and our mobile app. Each mobile app article includes "mobile app" in the title. We want Fin to select the appropriate article based on the channel from which the customer is reaching out—whether it's iOS/ Android, or Web Messenger.We have attempted to use guidance, but it hasn't been effective. Additionally, we tried implementing audiences based on the "current channel" filter, but when testing on our website, Fin only utilizes the web articles if they are open to everyone and not restricted by an audience.Is anyone else using Fin with different articles based on the channel? If so, how did you overcome this challenge? I would appreciate any suggestions.

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Steeve Cayla
Courtney Griffin
Courtney GriffinNew Participant
asked in Fin FAQs
Can FIN use external webpages to create hotel profiles in our platform?

Our platform includes a large hotel inventory that expands on a daily basis.Is there a way for Fin to receive a request for a certain hotel (e.g. Atlanta Marriott Suites Midtown) to be added to our platform’s inventory, find that hotel’s information through a third-party search, and create that hotel profile inside our platform?TIA!

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Jacques Reynolds
Intercom Team
prakashhinduja25
prakashhinduja25New Participant
asked in Deploy Fin
Prakash Hinduja Switzerland (Swiss) Does Intercom support multiple languages?

Hey everyone,I’m Prakash Hinduja from Geneva, Switzerland (Swiss), looking to set up multi-language support in Intercom for my website and customer service channels. I want to ensure that my international customers have a seamless experience, but I’m not entirely sure how to manage automated replies and live conversations in different languages. RegardsPrakash Hinduja Geneva, Switzerland (Swiss) 

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Jacques Reynolds
Intercom Team
Courtney Griffin
Courtney GriffinNew Participant
asked in Fin FAQs
How can FIN help create content on our platform?

We are looking to utilize FIN in creating hotel profiles on our platform. This would require FIN to pull certain information from external sources and use that information to create content on our platform. Are these features that FIN offers? TIA!

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Steeve Cayla
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Tinsel the ElfNew Participant
asked in Train Fin
How to train Fin to give a message when no live agents are marked available - we're closed.

We are just getting started on FinAI. When nobody is marked as available, but a user selects “talk to a person”, we’d like to train it to tell the user that nobody is here right now and we’ll get back to them soon.  I have given FinAI guidance in the Communication Guidance and Handover & Escalation sections, but it doesn’t give the answer I trained it to give, and our users are left hanging with the expectation that a live agent will be with them soon.  How do I train it to give specific information to a user to let them know we aren’t available right now and to leave their info?  Or is there a way to automatically turn off “talk to a person” if nobody is marked available?

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Omayra RoigNew Participant
posted in Deploy Fin
Enable Fin AI to reply multiple emails

How it works now: Fin AI email replies from 1 email address only. This is incompatible when a workspace manages multiple brands and each brand has a different support email.Proposed solution: Fin AI is able to reply from multiple email addresses according to the Brands’ emails. 

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Malachi HopoateNew Participant
asked in Train Fin
Tagging incorrect or outdated content

When users have identified that the content served up by Fin or Copilot is outdated or incorrect, how can the user tag that information for review/update? Instead of using a third party form of sorts, I’d like it to just be attached to the conversation and get a link to edit the content that it was pulled from. 

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Alex Ratzloff
Employee
Alex RatzloffEmployee
posted in Train Fin
Fin having trouble reading your PDF?

Sometimes, Fin has difficulties reading all of the information from a PDF file for it’s knowledge base. This could be because of formatting, background images, or a host of other reasons. Instead of trying to figure out the issue with the file, simply do this:Click anywhere on the PDF > right click > Select All > right click > CopyGo to your favorite AI bot, like ChatGPT, and say “Please format this so it’s readable” (Always be polite to our AI friends!) and then paste in the text blobThe bot will give you a perfectly formatted text response backSimply copy that response > paste that into a blank document > Save as PDF and upload that to FinNow Fin should have no problems reading the document 🙂

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Mary KolodgyNew Participant
asked in Deploy Fin
How to stop fin from responding after conversation has been assigned to team member?

Hello, we currently have Fin turned on for our users. It is the first thing our users interact with, we do not have a fin workflow setup yet. Fin will respond first, then if the response was irrelevant or not helpful, a team member will jump in to reply and assign conversation to themselves, in hope that fin will stop responding. However, when the customer replies again, fin will respond again. Is there a way we can stop this from happening?Sequence:Customer messages Fin replies Team mate assigns conversation to themselves and replies Customer replies Fin replies againI know there is a setting that does not allow fin to ask follow questions, but if we disable that then we lose custom answers. Please advise.

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Jackson KhanNew Participant
asked in Train Fin
Need help syncing content from our website, what settings should I use?

hi all,  The content we want to import from is https://wellthy.com/faq The settings I use to import the content are: The result that intercom imports are like this:   So it looks like it’s not getting the information from the clickable links. So when I test and ask Fin a question, sometimes it would say something like this:   Wondering how I can actually have those clickable links expand so sync can grab the information and not go “based on the FAQ structure...” but just answer the question.  Or does anyone have a better thought?

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david829New Participant
asked in Fin FAQs
How Do You Integrate Fin AI Agent with Custom Workflows for Small Businesses?

Hi Intercom Community,I’m exploring how to integrate Fin AI Agent into custom workflows for a small business to automate customer support. Any tips for setting this up efficiently?Details:Setup: Small business owner, using Intercom’s Inbox and Fin AI Agent on a WordPress site (2025). Handling ~100 customer queries weekly. Context: Following Intercom’s Fin setup guide, I’ve enabled Fin to answer FAQs, but want to tailor it for custom workflows (e.g., escalating complex queries to team, triggering follow-ups). Steps Tried: Configured Fin to pull from help center articles. Set up basic rules to route unresolved queries to the Inbox. Tested custom attributes for user segmentation, but struggling with seamless workflow integration. Goal: Automate 50% of queries with Fin while ensuring smooth handoffs to human agents for complex issues.Questions:What strategies do you use to integrate Fin with custom workflows? How do you configure rules or attributes to balance automation and human suppo

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Erica Lawrence
davidwilliam006
davidwilliam006New Participant
posted in Analyze Fin
Know About Dario Schiraldi Deutsche Bank Executive

Hello Intercom Community,Dario Schiraldi Deutsche Bank Executive brings over two decades of experience in international finance, having held senior leadership roles at globally renowned institutions. I’m joining the Intercom Community to connect with other users, learn best practices for customer engagement, and stay updated on the latest product features and support strategies.  

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Nur Nahid
Super User ✨
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RandyPearsonNew Participant
asked in Fin FAQs
XM Partner Code CTG8M: Complete Guide

By using the XM Partner Code CTG8M you can unlock automatic daily rebates of up to 90%, which means you get more on every trade you make.

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kgkjzktNew Participant
posted in Analyze Fin
Pocket Option Promo Code: NTF484

Pocket Option Promo Code NTF484 - 60% Deposit BonusHey, I came across this promo code NTF484 for Pocket Option that supposedly gives a 60% bonus on your first deposit (minimum $50). Has anyone here used it? Curious about your experiences—did the bonus actually get applied, and were there any catches like high turnover requirements? I’ve read mixed things about Pocket Option, so I’m trying to figure out if this code is worth bothering with. No hype, just looking for real feedback.

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HarHarMahadev108New Participant
asked in Fin FAQs
What is Binance Referral Code

Binance Referral Code is CPA_00IBOE2Q3QCreate an account

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HarHarMahadev108New Participant
posted in Fin FAQs
Livpure Smart Referral Code is FQQIUF

Livpure Smart Referral Code – FQQIUF | Use it while registering to instant discount on subscriptions.– Sign Up to Get 30 Days Free.– Zero Machine Cost With all plans.– Also, Zero MAINTENANCE With all plans.– Zero INSTALLATION CHARGES with all plans– 7 DAYS NO-RISK TRIAL– FREE LIFETIME MAINTENANCE– Better App SUPPORT– Real-time water quality checks or filter replacement at no extra cost.– Just one phone call and we take care of installing the RO device free of cost

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HarHarMahadev108New Participant
posted in Fin FAQs
Exness Partner Code: k23wxd5efm

Detail Information Platform Exness Partner Code k23wxd5efm Signup Link Join Now Commission Up to 40% on referred trades Minimum Payout $10 Commission Model CPA + Revenue Share

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Erica Lawrence
Erica LawrenceNew Participant
asked in Train Fin
How do I disable article reference numbers for Fin?

Hi everyone,I noticed that Fin now displays article references as small numbers at the end of a sentence, which customers have to hover over and click to access the linked help center article. Our team really doesn’t like this change. We want to make sure customers can easily see and select the full help center article that answers their question.Is there a way to turn this feature off so that the full article title appears as a clickable hyperlink in the conversation, or so the source is clearly listed at the bottom of the chat like it was previously?Most of our customers access Fin through mobile and are Gen X and Boomers, so we’re concerned they won’t realize they need to click the small reference number to get the information they need.Any help would be greatly appreciated!

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Erica Lawrence
Karl O' Sullivan
Employee
Karl O' SullivanEmployee
posted in Train Fin
How we built a Fin Task for Incident Management

This Fin Task was designed to help customers quickly understand whether an issue they’re experiencing is related to a known incident, without needing to contact support directly. The goal was to make it feel fast, human, and reassuring while surfacing relevant technical information from our infrastructure. 🌍 Step 1: Detect the Customer’s Hosting RegionWe start by detecting the customer’s data hosting region, which is stored as a company-level attribute in Intercom. This attribute is critical — it allows the task to tailor its response and status checks to where the customer's workspace is hosted.Regions we support include:US   Europe   Australia  If the region attribute is missing or unrecognized, the task defaults to US, and clearly explains this fallback behavior in the customer message (without speculating or misleading). 🔌 Step 2: Query the Incidents API via Region-Specific Data ConnectorsFor each supported region, we’ve set up a dedicated Fin Data Connector that calls our intern

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Karl O' Sullivan
Employee
Tommy Mains
Tommy MainsActive User
posted in Analyze Fin
How's your CX Score performing?

Hi all,How is your team’s CX Score performing?Our Fin has scored 86% over the last 30 days while resolving 69% of conversations (90.9% and 74.3% respectively when limited to the Chat channel only).

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Tommy Mains
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Teresa LaurinNew Participant
posted in Analyze Fin
FIN/AI Benchmarks

I’m working on setting performance targets for FIN—does anyone have experience or data they could share around Resolution Rate or CX benchmarks?!--endfragment>!--startfragment>

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