Answered

Are conversation tags added through the API visible anywhere in the UI?

+1

Hi team - when we add conversation tags through the API, we can't find them in the Inbox UI. Is that possible?

Also, do tags added through the API show up in Reports? (Customer support > Conversation tags)

Best answer by Roy

Hello @cory b , How are you doing?

Request https://api.intercom.io/conversations/ID/tagswill add a tag to the last message in the conversation and this is visible from Intercom UI.

If you share a request and response, will be happy to take a look at this.

+5

Hello @cory b , How are you doing?

Request https://api.intercom.io/conversations/ID/tagswill add a tag to the last message in the conversation and this is visible from Intercom UI.

If you share a request and response, will be happy to take a look at this.

+1

Hi @roy s11 Oh, I see now. I think we overlooked that. Thank you!!!

+1

Hey @roy s11 I found how to recreate the issue.

Tags will not be added to the latest message if the latest message is a private note or message from the operator.

In this case, I guess the tag should still be added to the latest "public" message?

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