Hello, my customers ask to our support questions through two ways : our website and our platform.We actually have an autotag which identifies the user source when the conversations opens. I want to change it, but i can’t find this workflow / path anywhere on Intercom.Can you enlighten me ?

Hey @Valentin Dias! 👋Given the nature of this query and that we’ll likely need some further details here, I’m going to pass this over to theteam as a Conversation to take further action on this issue for you. You’ll get a response from us via the Messenger in your workspace 💬

Autotag conversation from user source

Autotag conversation from user source | Community

Join the Intercom Community 🎉

Intercom Customers and Employees

Login to the community

Intercom Customers and Employees

Scanning file for viruses.

This file cannot be downloaded