I'd like to customize my outgoing messages from inbox (not outbound), a header with our logo, our social media, etc. I've created a template, but I can't find a way to insert it to my outgoing mails in inbox.
Has anyone solved this?
Answered
Can I aply an email template to my outgoing messages in inbox?
+1Best answer by Evan P
Hey @lucía, 👋 thanks for reaching out! I'm one of the Support Engineers here @ Intercom! 👍
So it isn't possible to use email templates in Inbox outbound conversations, however some customers have found success in creating Macros specifically designed for this purpose of being used in outbound conversations.
I believe this would be the best solution for you at this time. You can learn more about macros here in this article. 🙌
Hey @lucía, 👋 thanks for reaching out! I'm one of the Support Engineers here @ Intercom! 👍
So it isn't possible to use email templates in Inbox outbound conversations, however some customers have found success in creating Macros specifically designed for this purpose of being used in outbound conversations.
I believe this would be the best solution for you at this time. You can learn more about macros here in this article. 🙌
+1Hi! Thank you, Evan! I'd thought of doing it via macros, so I'll give it a go.
Have a great Thursday! 🙌
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