When new users signup, our registration process identifies a customer's value. We are looking to round robin higher-value customers among a specialized Sales Team. None of the customers have reached out to us at this point.
Currently, the only way to do this is to use a Zap that identifies high-value customers and sends a message on behalf of the new user into Intercom in order to trigger the round robin.
Any ideas will be greeted with smiley emojis!
Hey @user73 ! Oséas here from the Customer Support Specialist team 🕵️
When you send Outbound Messages, they will only land in your Inbox when/if there's a user reply and the assignment would only happen after the reply. That being said, when you're creating your Outbound Message you have the option to choose a team or teammate to assign the replies 👇
So all you would need to do is select one of your Sales teams which have round-robin as their assignment method and any reply would be automatically assigned to an available teammate in this team via round-robin.
If you want to be more specific and use user attributes to route these conversations, you can create an Inbox rule as the following 👇
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