Hey Gang!I need to clarify- does conversations participated per active hour also include the calls taken by a teammate?I am assuming yes as generally a call is linked to a conversation.TAI!Jessie

Hi@Jessie7213Jennifer here from IntercomYes, you can filter by Channel for Phone Calls to see this stat if they have added an internal note or replied to a customer following the call😀Hope this helps!

Conversations participated in per active hour (Does Calls get included?)

Conversations participated in per active hour (Does Calls get included?) | Community

Join the Intercom Community 🎉

Intercom Customers and Employees

Login to the community

Intercom Customers and Employees

Scanning file for viruses.

This file cannot be downloaded