Hey Gang!
I need to clarify- does conversations participated per active hour also include the calls taken by a teammate?
I am assuming yes as generally a call is linked to a conversation.
TAI!
Jessie
Answered
Conversations participated in per active hour (Does Calls get included?)
Best answer by Jennifer K
Hi
Jennifer here from Intercom
Yes, you can filter by Channel for Phone Calls to see this stat if they have added an internal note or replied to a customer following the call 😀
Hope this helps!
+3- Intercom Team
- Answer
Hi
Jennifer here from Intercom
Yes, you can filter by Channel for Phone Calls to see this stat if they have added an internal note or replied to a customer following the call 😀
Hope this helps!
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