Conversations Search code not returning any values

Question

I am trying to pull all of our poorly rated conversations to then analyze the data and understand where we have gaps. I’m using the API with the code below: {"query": {"operator": "AND","value": [{"field": "conversation_rating.score","operator": "<","value": 3}]}}However, it doesn’t return any values (posting the returned code as well). I know the conversations are there, because when I retrieve them 1x1 I can see them, but this doesn’t provide me anything. Can anyone see anything glaringly wrong? I’m using the 2.10 API. Headers are also below.{"type": "conversation.list","pages": {"type": "pages","page": 1,"per_page": 150,"total_pages": 0},"total_count": 0,"conversations": []}

Jacob Cox · Accepted Answer

Hi @Sheena Miles!I can see that you currently are working with my teammate Tyler on the Support team to get to the bottom of this. It looks like there might currently be an open issue around that /search endpoint. Your best bet is to continue working with Tyler since this will require back and forth conversations to get to the bottom of things.

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