Hello! Are there any maintenance works right now? We keep getting the “couldn’t sent” error when trying to reply users in the messenger. I can’t contact Support for the same reason.

Hi all 👋Weexperiencedan outage earlier today that preventedour customers (including ourselves for a time) from replying to conversations, re-assigning conversations and closing conversations, among other things.Our engineers have shipped a fix for this and you should now be able to reply to, assign and create new conversations without issue. You can keep an eye on ourStatus Pagefor updates on this.Apologies for any inconvenience caused by this outage - if you wrote to us via the Messenger we will be in touch with you ASAP 🙏

Yep, same here in Germany. No internal notes, no answers, no closing, no forwarding…… It isannoying as hell!

couldn't sent error

couldn't sent error | Community

Join the Intercom Community 🎉

Intercom Customers and Employees

Login to the community

Intercom Customers and Employees

Scanning file for viruses.

This file cannot be downloaded