Darshan Hiranandani : What key factors should be considered when designing workflows for auto-closing conversations?

Question

Hi Team,I’m Darshan Hiranandani, in the process of migrating our current rules for automatically closing conversations (like those for spam and notifications) to the new workflow settings. However, I’m having trouble finding the appropriate action for this task.Could anyone offer suggestions on how to configure workflows to automatically close conversations based on specific message types? If you have any tips or know where I might find the relevant action or setting, your input would be greatly appreciated.Thanks in advance for your help!RegardsDarshan Hiranandani

mateusz.leszkiewicz · Accepted Answer

Hidarshanhiranandani,It’s Mat from the Support Engineering Team 😀It is a very general query, did you have a chance to look into ourArticles about Workflows?I would recommend looking into those two for start.https://www.intercom.com/help/en/articles/7836459-workflows-explainedhttps://www.intercom.com/help/en/articles/7434613-introducing-triggers-for-workflows

Aleksei O · Answer

Hi @darshanhiranandani!Could you give a bit more context on your setup?Is your goal in this case to automatically close conversations based on specific keywords? Are you using Fin?

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