Does anyone use Macros for internal-facing agent procedural help? Step-by-step instructions? I don't want to use Guru. I want to keep my internal-facing needed knowledge available and searchable WITHIN Intercom.
Answered
Does anyone use Macros for internal-facing help?
Best answer by Eric Fitz
Hey @jason l11, the primary use-case of Macros is to allow you to improve sending replies (and subsequent follow-up actions) to customers. How do you envisage using them for internal-facing help?
+5- Employee
- Answer
Hey @jason l11, the primary use-case of Macros is to allow you to improve sending replies (and subsequent follow-up actions) to customers. How do you envisage using them for internal-facing help?
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