When a client sends a support messages sometimes intercom will show the message as being sent from a different and incorrect client. So if Client1 sends a message sometimes Intercom will notify me that I received a message from Client2. I don’t know what could be causing this issue but even when I open the message box to respond it will have Client2 at the top instead of Client1.
Answered
Error showing incorrect client names
Best answer by Jacob Cox
Hi
It sounds to me like you have an issue with the installation of Intercom on your site where you aren’t properly identifying who is writing into you. This will require the support team to log in as a User on your site as well as look into our logs to see what information is getting sent to us in these scenarios. I’m sending this thread over to our Support team now. A member of the team should reach out to you via the email you have on file here in the next couple days, requesting more information!
+5- Sr. Technical Support Engineer
- Answer
Hi
It sounds to me like you have an issue with the installation of Intercom on your site where you aren’t properly identifying who is writing into you. This will require the support team to log in as a User on your site as well as look into our logs to see what information is getting sent to us in these scenarios. I’m sending this thread over to our Support team now. A member of the team should reach out to you via the email you have on file here in the next couple days, requesting more information!
Jacob | Sr. Technical Support Engineer at Intercom
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