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Question

We have been without chat for more than an hour to be able to answer our customers. Does anyone know when this will be resolved?

bernice · Accepted Answer

Hi@Jesus F Medina👋Weexperiencedan outage earlier today that preventedour customers (including ourselves for a time) from replying to conversations, re-assigning conversations and closing conversations, among other thingsOur engineers have shipped a fix for this and you should now be able to reply to, assign and create new conversations without issue. You can keep an eye on ourStatus Pagefor updates on this.Apologies for any inconvenience caused by this outage - if you wrote to us via the Messenger we will be in touch with you ASAP 🙏

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