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Error to send replies

  • February 22, 2024
  • 1 reply
  • 119 views
J

We have been without chat for more than an hour to be able to answer our customers. Does anyone know when this will be resolved?

Best answer by bernice

Hi @Jesus F Medina   👋 We experienced an outage earlier today that prevented our customers (including ourselves for a time) from replying to conversations, re-assigning conversations and closing conversations, among other things

Our engineers have shipped a fix for this and you should now be able to reply to, assign and create new conversations without issue. You can keep an eye on our Status Page for updates on this.

Apologies for any inconvenience caused by this outage - if you wrote to us via the Messenger we will be in touch with you ASAP 🙏

    A

    1 reply

    bernice
    Expert User ✨
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    • bernice
    • Expert User ✨
    • Answer
    • February 22, 2024

    Hi @Jesus F Medina   👋 We experienced an outage earlier today that prevented our customers (including ourselves for a time) from replying to conversations, re-assigning conversations and closing conversations, among other things

    Our engineers have shipped a fix for this and you should now be able to reply to, assign and create new conversations without issue. You can keep an eye on our Status Page for updates on this.

    Apologies for any inconvenience caused by this outage - if you wrote to us via the Messenger we will be in touch with you ASAP 🙏

    B | Technical Support Engineer
    J
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