How to send an email (normal ticket, not automatic email or series) to more than one user/ recipient? | Community
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How to send an email (normal ticket, not automatic email or series) to more than one user/ recipient?

  • November 24, 2021
  • 2 replies
  • 43 views
A

Screenshot 2021-11-24 at 16.40.53How to send an email (normal ticket, not automatic email or series) to more than one user/ recipient?

 

I tried to do it but it seems no luck. And what is the reason behind this?

 

My company case needs to sent emails to several recipients every morning and this causes huge problem if we cannot.

Best answer by Kevin Bendixen

If you start the email from the outbound page in Intercom you can add several email addresses as the audience. It's not pretty, but it should work

2 replies

Kevin Bendixen
Top Expert ✨
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  • Kevin Bendixen
  • Top Expert
  • Answer
  • November 25, 2021

If you start the email from the outbound page in Intercom you can add several email addresses as the audience. It's not pretty, but it should work

A
  • Alan P
  • Author
  • New Participant
  • November 26, 2021

Hi Kevin,

 

Thanks for your reply. Is this what you meant?

Screenshot 2021-11-26 at 12.50.36I found out that if I do this way, I have to add each recipient email one by one, and this costs lots of time cuz I'm sending tens of emails and Mac of them has tens of recipients.

 

I just wonder why Intercom doesn't support this. As all other ticket platform have this very simple and basic feature :(

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