How to stop automatic assignment to teammate after reply to conversation?

Question

Emails via a workflow come to my Team. These emails are not assigned to any teammate. When replies are sent to these emails, they get automatically assigned to a teammate. I want to stop this automatic assignment on reply. I want the conversation to remain only assigned to the Team not to any teammate. How can I achieve this?

bernice · Accepted Answer

Hey @Harsh Chaudhary 👋 To stop the automatic assignment of conversations to a teammate when they reply, each teammate needs to update their personal assignment settings. They can followthese steps:​1. Go to your profile photo in the bottom left corner of Intercom.2. Click on Settings.3. Navigate to Help Desk > Assignment Preferences.4. Update the option to "Keep it unassigned or assigned to the team."5. Click "Save."​Please note that this setting is a personal setting, and each teammate will need to update their own settings individually to achieve the desired outcome.

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