Inbox Rule Trigger for Teammate response | Community
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Inbox Rule Trigger for Teammate response

  • August 3, 2023
  • 1 reply
  • 45 views
S

What happened to the inbox rule trigger for a teammate response?  I am trying to set up an automation based on a teammate providing any response and that condition seems to be gone now.  Is it somewhere else?  Anyone have a workaround?

Best answer by Racheal

Hey @Shaun Donnelly Racheal from the support engineer team here👋 

 

You’ll want to use the teammate sends any message workflow here:

You can read more about this workflow here!

    1 reply

    Racheal
    Intercom Team
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    • RachealIntercom Team
    • Customer Support Engineer
    • Answer
    • August 8, 2023

    Hey @Shaun Donnelly Racheal from the support engineer team here👋 

     

    You’ll want to use the teammate sends any message workflow here:

    You can read more about this workflow here!

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