Inbox view excluding tickets | Community
Skip to main content
Answered

Inbox view excluding tickets

  • August 23, 2023
  • 2 replies
  • 154 views
A

I would like to visualize only conversations in my team’s Inbox.  Is there a way to create a custom view that excludes tickets?

Best answer by Nathan Sudds

@Adolfo M12 I’m thinking you could do this with the Create View feature by creating rules that exclude all your ticket types -- I haven’t done this before but theoretically, I’m thinking this could work or maybe some combination of Ticket State and Ticket Type if you only want to see Tickets if they are in a specific state or specific type etc.  (See screenshot below)

Hope this helps!

 

 

    Joseph S.

    2 replies

    Nathan Sudds
    Top Expert ✨
    Forum|alt.badge.img+7
    • Nathan Sudds
    • Top Expert
    • Answer
    • August 24, 2023

    @Adolfo M12 I’m thinking you could do this with the Create View feature by creating rules that exclude all your ticket types -- I haven’t done this before but theoretically, I’m thinking this could work or maybe some combination of Ticket State and Ticket Type if you only want to see Tickets if they are in a specific state or specific type etc.  (See screenshot below)

    Hope this helps!

     

     

    Nathan Sudds, Intercom Consultant | activelabs.ca | Book a free call: cal.com/nathansudds/intercom. Case study: https://www.intercom.com/customers/jukebox
    A
    Diana Tripac
    A
    • Adolfo M12
    • Author
    • New Participant
    • August 24, 2023

    Hi @Nathan Sudds.  It works! Definitely not the most elegant solution but effective nevertheless. 

    Thank you!!

    Nathan Sudds
    Diana Tripac
    Terms & ConditionsAccessibility statement