Hello,I would like to know if it is feasible to initialize conversation attributes when using the javascript SDK.I'm working on integrating the Intercom JavaScript SDK into an e-commerce platform. Our goal is to embed the Intercom messenger on the order confirmation page, so customers can inquire about their recent purchase without re-entering their order ID.We have tried to initialize custom parameters usingIntercom(‘update’, {...})However, this seems to only have an effect for People Attributes and not Conversation Attributes. We need to pass the order ID into the conversation context, as our support flow heavily relies on this information. Since a customer may have multiple orders, setting the order ID as a People attribute isn't a viable solution.Are there methods within the Intercom SDK to initialize conversation attributes directly, or a workaround that could suit this use case? We're open to alternative approaches if there's a more effective way to achieve this user experience. Any insights or suggestions would be greatly appreciated.

Hey there,@Vassilis Lahanas👋 You’re correct - only People attributes can be updated via the JavaScript API. You have the option of using the REST API to update Custom Conversation data attributes here, you could achieve this via the Update aConversation endpoint, see more in ourDeveloper Documentationhere📌Another option for you here would be to useaCustom Action in this case - the example found in this article from the Intercom Help Center is pretty similar to your use case here! We have plenty of otherarticles and resourceson how to setup and get yourCustom Action running here, particularly this article on implementing your newCustom Actioninto a Workflow📌Hope this helps 🚀

Thanks for the further info of your goal what you’re hoping to achieve here, @Vassilis Lahanas🙂 It would require some developer work on your end, but an option here would be to implement a webhook to run when a customer opens up aConversation on a certain URL related to their order - the conversation.user.createdwebhook topicmay come in handy for you here. You then couldusethe REST API to update your custom Conversation data attributehere, you could achieve this via the Update aConversation endpoint.

Initial values for conversation with Javascript SDK

Initial values for conversation with Javascript SDK | Community

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