I have a rule that closes conversations after 5 minutes of inactivity from my customer however I also want to send a custom automated message when this happens such as "Because you irresponsive for 5 minutes I had to close the conversation however you can reopen this conversation at any point after reading". Does this feature exist? Thanks
Answered
Is there a way to send an automated custom message when my rule closes a conversation automatically.
Best answer by Jacob Cox
Hey there
You can trigger a ‘Customer has been unresponsive’ Workflow and have it send a message and close the conversation.
+5Hello @landon v , That's a good use case.
Afraid there is no such feature currently, but as I know Intercom team working on this.
You can check this post and reply your use case there - Why would you want an auto-reply feature? (Question from an Intercom Product Manager)
Let's also tag @Alissa Tyrangiel here.
this feature sounds like an obvious must-have. im really surprised intercom have not added this after 5 months!
For my company, we need a feature like this because we need to send customers a disclaimer before beginning the conversation with one of our veterinarians.
+5- Sr. Technical Support Engineer
- Answer
Hey there
You can trigger a ‘Customer has been unresponsive’ Workflow and have it send a message and close the conversation.
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