The goal is to automatically add a tag to terrible, bad, and OK conversation ratings automatically after the rating is applied. Then use that tag to search & sort conversations for review in Klaus.
Answered
Is there a way to set up Inbox Rules to Automatically Tag user-generated ratings?
Best answer by Eric Fitz
Hey @user393, we don't currently have any functionality like that within Rules, but I'm happy to flag your feature request in our @Product Wishlist group!
@daniel f11, have you ever had any Klaus users ask about similar configurations? Would you be able to advise @user393 here?
+5- Employee
- Answer
Hey @user393, we don't currently have any functionality like that within Rules, but I'm happy to flag your feature request in our @Product Wishlist group!
@daniel f11, have you ever had any Klaus users ask about similar configurations? Would you be able to advise @user393 here?
I would like a feature like this. I have found that sending an App rating request for customers that respond 5/5 for their last conversation rating outperforms a segment of customers that rate us 10/10 in a NPS survey. Having the ability to tag would then allow automation of an outbound message.
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