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Problems With Audio Files Being unviewavle

  • November 13, 2024
  • 1 reply
  • 29 views
E

I am experiencing an issue with the iOS version of the application. All audio files that are sent via conversation are unviewable and undownloadable due to an indefinite loading state. Is there a way to resolve this problem?

Best answer by Nathan Sudds

​@Eliab Shifferaw just checking in, were you referring to the SDK for iOS or the Intercom mobile app for iOS?

 

Sorry you've been having this issue, if you can share more about your situation hopefully the issue will get resolved soon for you.

 

Erin
Nur Nahid

1 reply

Nathan Sudds
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  • Nathan Sudds
  • Top Expert
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  • November 21, 2024

​@Eliab Shifferaw just checking in, were you referring to the SDK for iOS or the Intercom mobile app for iOS?

 

Sorry you've been having this issue, if you can share more about your situation hopefully the issue will get resolved soon for you.

 

Nathan Sudds, Intercom Consultant | activelabs.ca | Book a free call: cal.com/nathansudds/intercom. Case study: https://www.intercom.com/customers/jukebox
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