Our website enquiry form is sent over to intercom as an email however Intercom is flagging 100% of these emails as spam. No rules seem to override this, even if we set successfully filters to tag the email, assign it to a team etc, the email still goes to spam. We NEED the ability to set a filter to NOT set it as spam as we know it's not. Standard option in a normal email client like Gmail. Lacking control of spam filtering in Intercom, no options to control. Too basic. (+ The add topic option on this form to submit question does not work BTW)

Hey @jonathanRacheal from the support engineer team here 👋 If you notice some messages in the folder that are genuine and not spam, click the "Not Spam" button.This will send the message back to the Inbox and help train our algorithm for future.If you are still needing some help here, please write into us in support and we can take a look!

I'm aware. But that doesn't solve the problem. We need "rules" to allow better control of what your system considers junk, which in our case is not junk.

There isn't an option on inbox rules to make sure an incoming email is "not spam"?

There isn't an option on inbox rules to make sure an incoming email is "not spam"? | Community

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