Tracking content showcase clicks

Question

I’m trying to figure out how I track clicks in the content showcase app. It seems from this article: https://www.intercom.com/help/en/articles/5652381-conversational-support-report that those clicks are not calculated in the report. However understanding the helpfulness of that content warrants some level of tracking.  How can this be done? I can’t imagine it’s not tracked at all.I’m also worried if it’s not tracked it may add to the “Unserved, stopped seeking support” number. Does anyone know if that is true?

Ebenezer.Laleye · Accepted Answer

Hi @StuartK! Ebenezer here from Engineering Support👋.It seems like you’re right, the clicks on the content showcase apparen't being tracked.I can bring this up with the R&D team to see if this is something they can implementThe unserved, stopped seeking support count only take into consideration thesearched for articles in the ​Help Center ​or Messenger.

StuartK · Answer

So the number isn’t tracked and isn’t part of the unserved number. Thanks for clarifying.

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