What are the conditions under a snooze is removed? | Community
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What are the conditions under a snooze is removed?

  • March 31, 2022
  • 1 reply
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I have been using snooze as a reminder button. Under what conditions is this snooze removed? I have noticed that if i reply to an already snoozed conversation, the conversation is no longer available in the snoozed section? does this mean that the snooze is no longer valid?

Best answer by Eric Fitz

Hey @nobelium​! A conversation will be "unsnoozed" if there is a further reply (either from a teammate or a customer) or if the snooze times expires (for example, if you select "Snooze for one day", the conversation will reopen after one day). I hope this helps!

1 reply

Eric Fitz
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  • Eric FitzEmployee
  • Employee
  • Answer
  • April 1, 2022

Hey @nobelium​! A conversation will be "unsnoozed" if there is a further reply (either from a teammate or a customer) or if the snooze times expires (for example, if you select "Snooze for one day", the conversation will reopen after one day). I hope this helps!

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