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What is the Root cause column?

  • November 27, 2024
  • 2 replies
  • 117 views
B

Hi there!

 

Would anyone happen to know what this refers to?

 

Best answer by Milan

Hey ​@Blue Flag , it seems like “Support Request” is the name of the ticket and “Root cause” is its attribute. That is the predefined ticket in Intercom and you have probably set it live. 

 

 

    Erin
    Nur Nahid

    2 replies

    Milan
    Top Expert ✨
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    • Milan
    • Top Expert
    • Answer
    • November 27, 2024

    Hey ​@Blue Flag , it seems like “Support Request” is the name of the ticket and “Root cause” is its attribute. That is the predefined ticket in Intercom and you have probably set it live. 

     

     

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    Nur Nahid
    Expert User ✨
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    • Nur Nahid
    • Expert User ✨
    • November 27, 2024

    Hi ​@Blue Flag, Root cause is an attribute of the ticket

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