My workspace is not updating with the new feature, Tickets.
Answered
Why can't I see Tickets in my workspace after the launch?
+4- Employee
Best answer by Oseas
Only workspaces that are fully migrated (not hybrid migrated) to the New Inbox will automatically have access to Tickets. Workspaces that still have access to the old Inbox will not have access to it until fully migrated. You can request to migrate by contacting us through the Messenger 👌
Oséas Filho, Customer Support Engineer @ Intercom
+4- Employee
- Answer
Only workspaces that are fully migrated (not hybrid migrated) to the New Inbox will automatically have access to Tickets. Workspaces that still have access to the old Inbox will not have access to it until fully migrated. You can request to migrate by contacting us through the Messenger 👌
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