Hi folks! I'm Alissa, a Product Manager at Intercom. 👋 I wanted to ask whether any of you ever requested the ability to create auto-replies for conversations? If so, I'd love to know more! Why would that be useful? When would you want to send auto-replies? Detailed examples of your workflows would be super helpful! 🙏 @Product Wishlist

Thanks @eric f11@Alissa Tyrangielmy idea is based on two needs:1) Clients who doesn't have a special service support, we'll be offering a free service but for those clients the support will need 2-3 business days. It would be great if I can set the answer to be sent in a specific time.Or even for a contact where the person asked to be reached in a specific time, or if someone is waiting for a come back of technical support; 2) A strategy I have for discounts or holding for an answer. I have a % approved that I can give to some clients. If I give the discount on the same time the client asked for it, the person thinks it can ask for more, but if take some time, gives an impression that I ran out of options and I got as much as possible.Situations like these would be great to have a scheduled message sent, just like Gmail provides on their service.Hope that this helped a bit 😉

@roy s11@user682@nathan s11, tagging you three here because you've expressed an interest in this kind of feature in the past!

Why would you want an auto-reply feature? (Question from an Intercom Product Manager)

Why would you want an auto-reply feature? (Question from an Intercom Product Manager) | Community

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