what are all the best possible way apart from the native reporting of Intercom - I want to know how else I can get the reporting data for intercom tickets (not conversations)
I have looked through their APIs but it only serves the tickets data not reporting data. Reporting data I mean, like finding the first response time, resolution time, etc.,
Any help would be appreciated.
Hey Arun!
I found this similar post that may contain some useful information for you:https://community.intercom.com/api-webhooks-23/intercom-reporting-metrics-looking-for-how-metrics-are-calculated-7512
We also have this article that should help
: https://www.intercom.com/help/en/articles/6762778-reporting-metrics-for-rest-api-and-csv-exports#h_1f5235f627
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