Error 403 Workspace is hosted in a different region

Question

While integrating and testing SDK, I’ve got this error:Error Domain=IntercomSDKErrorDomain Code=403 "ERROR - [HTTP 403] - Your workspace is hosted in Europe but you connected to United States" UserInfo={NSLocalizedDescription=ERROR - [HTTP 403] - Your workspace is hosted in Europe but you connected to United States}The reason is clear for me but not so clear how to fix it.How exactly my team can help to resolve this issue?

Shauna · Accepted Answer

Hey@Hanna Oksanichenko👋🏼 Shauna here from Support!I created a conversation with our support engineers to dive into this a bit more for you 👀 Seems a bit more on the technical/trickier side, best to have someone take a look for you!UPDATE - Solution ⬇️You'll need to specify the correct value forapi_basein your installation snippet. For an EU workspace, you'd have the following:api_base: "https://api-iam.eu.intercom.io"You can get the snippet from yourinstallation settings, andhere's our docwith further information.

程好燃 · Answer

When I use the sample on the iOS platform, this error will be reported. How can I solve this problem

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