While integrating and testing SDK, I’ve got this error:
Error Domain=IntercomSDKErrorDomain Code=403 "ERROR - [HTTP 403] - Your workspace is hosted in Europe but you connected to United States" UserInfo={NSLocalizedDescription=ERROR - [HTTP 403] - Your workspace is hosted in Europe but you connected to United States}
The reason is clear for me but not so clear how to fix it.
How exactly my team can help to resolve this issue?
Best answer by Shauna
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+4
Hey
I created a conversation with our support engineers to dive into this a bit more for you 👀 Seems a bit more on the technical/trickier side, best to have someone take a look for you!
UPDATE - Solution ⬇️
You'll need to specify the correct value for api_base in your installation snippet. For an EU workspace, you'd have the following:
api_base: "https://api-iam.eu.intercom.io"
You can get the snippet from your installation settings, and here's our doc with further information.
When I use the sample on the iOS platform, this error will be reported. How can I solve this problem
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