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Apps & Integrations

Apps & Integrations

Learn about Intercom's app store, adding apps to your workspace and building your own custom apps

334 Topics
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334 Topics

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JM Del ValleNew Participant

asked in Apps & Integrations

GA4 Intercom Event Names follow Incorrect Naming Convention

The Google Analytics Events that fire from Intercom don’t follow the proper Google Analytics 4 proper naming convention since they included spaces. Don't use spaces. This creates issues especially for the Provided Email Address since it’s a common Conversion Event. It breaks when you try to call any of these events via API’s from Google Analytics 4.

22 hours ago

Ruben ValsecaNew Participant

asked in Apps & Integrations

Article reactions on external websites

HiI’m currently showing Intercom articles on my website through the API to have more control on the styling and user experience and I would like to add or integrate the reactions feature to have feedback on the articles.I visited the documentation but I don’t see any reference to the reactions. Is it possible to have them on external websites?Thanks!

1 day ago

ssyam011New Participant

asked in Apps & Integrations

Linking different Salesforce Orgs in different Workspaces

In our work intercom connection, we’ve 2 workspaces - 1 prod and 1 for dev. Currently when we create new Salesforce case from intercom from both workspaces, it is getting reflected in our Salesforce Prodction Org. We need to change the connection for dev workspace to Sandbox Salesforce Org. But we’re not seeing any option to change the Org in Salesforce app in Intercom, need assistance.

1 day ago

MichaelSNew Participant

asked in Apps & Integrations

Start new whatsapp conversation with approved templates by trigger

I am looking for a way to automatically start new Whatsapp conversations—using approved Templates (triggered by events that are synced from the product to IC).I know that this is not possible with the current Whatsapp integration and that only 1:1 conversations can be started via the Inbox.Does anyone have any ideas on how I could implement this? Has a workaround perhaps been found?If not, an external solution would also be conceivable. I would be grateful for any advice.

2 days ago

Jacob HNew Participant

asked in Apps & Integrations

Does anyone use the Bump by Userfeed app within their inbox? I really like the look of it but can't see to contact them! I think their calendly integration is broken and they don't reply to my messages.

Does anyone use the Bump by Userfeed app within their inbox? I really like the look of it but can't see to contact them! I think their calendly integration is broken and they don't reply to my messages.

9 days ago

Order ReceiptsNew Participant

asked in Apps & Integrations

Trigger custom bot from app?

Hey all! I have a an app that I built and I want to trigger a custom bot from the app. For example, the app will respond to the user but if the app gets confused or doesn’t know how to proceed, we want to trigger a custom bot that collects the user’s email (just an example) Basically, I want to be able to arbitrarily trigger a custom bot from an app. Some ideas I had:Have the app say something like “We’ll look into that” and have the custom bot search for that exact string. I couldn’t figure out a way to have the custom bot “search” for that string Have the custom bot search for specific strings like “I want to talk to a human”. It’s not super robust since we have to search for a lot of keywords.Any other ideas? Thanks!

11 days ago

jayeshkukadiaNew Participant

asked in Apps & Integrations

Intercom crashes once launch chat

My app is live and well working on devices. Recently, I found that PlayStore strip resource based on density of devices and generate apps for different screen size of devices. Thus, there are many devices which my app is not working and crashed on loading some resources. However, I fixed in my code to handle such a thing, but intercom sdk in closed source and I can’t do any changes to fix this. I’m hoping for best support from intercom and happy to provide more details if requested.Link for crash log: https://drive.google.com/file/d/1kQuzYnKDk4pFVSNWuboNfABizHcg4VQq/view?usp=sharingbelow link contains log of crash from sentry. https://drive.google.com/file/d/1lOqI0IX8c1kvlX2ZlcXstjK4_LVRMvtb/view?usp=sharing

19 days ago

Max SNew Participant

asked in Apps & Integrations

Is there a way to Identify which bot drove a lead/opp within Salesforce?

I need help attributing which custom bots / series drove salesforce leads/opps to measure full funnel performance. I know you are able to update lead source but we are unable to change that field to be anything beyond “chat” as it will break out full-funnel attribution dashboards. In an ideal state - I’d like to map a conversation attribute (that would be unique at the bot level) which we would sync into the lead-source detail within Salesforce. I’ve tried this, but it does not appear its possible to map conversation attributes at this time.Would appreciate any ideas as to how we can track this with these limitations.

19 days ago

Jens NNew Participant

asked in Apps & Integrations

Has anyone integrated Zoom Phone dialer within Intercom?

Hi There, We have just moved across to Zoom Phone for outbound calling and we do occasional outbound calls to customers and want to do it from within Intercom. Has anyone successfully use the Zoom Phone Smart Embed app to build a simple embedded dialer within Intercom?Or any other way to make it possible to call from within Intercom using Zoom Phone would work as well of course. Unfortunately Intercom cannot store the tel: string in the phone number attribute, which is pretty strange!! Or even better it should automatically add it to all phone attributes, then you could use any dialer of choice. Thanks,Jens

21 days ago

ssyam011New Participant

asked in Apps & Integrations

Release of V2.9

When are we expecting a release of v2.9 ? We’re trying out few integrations based on Ticket Topic webhooks, which is now available only in the unstable version, when can we expect it to be available as a stable one, any approximate dates?

22 days ago

Amanda FariasNew Participant

asked in Apps & Integrations

Events - Does Intercom automatically save user log data by default?

We register user events in Intercom. However, we would like to have some additional user data:IP operating system browser geolocationDoes Intercom already capture this data? If so, can we extract a report with this retroactive information?

24 days ago

Jeremy LeeNew Participant

posted in Apps & Integrations

background-blend-mode is not working.

Hi team, recently I found that background-blend-mode is not working when creating email template.it seems acceptable styling when itself creating, but, after saving the template, background-blend-mode section is automatically removed. I tried !important but it also not working. Anyone please clearly answer how I can use background-blend-mode?

28 days ago

Jeff H12Inspiring

asked in Apps & Integrations

Has anyone attempted a more advanced Salesforce integration?

How have you gone about it? We are currently using Salesforce Service Cloud as our primary Support ticketing solution and have tried Intercom's out of the box integration. However, its hard to get chat transcripts to sync properly to the CASE opposed to being a task with a CONTACT. Eventually, we would like to use Intercom as an interface for customers to easily create cases on their own, as an alternative to Custom/Resolution bots and Chat based triage - which right now is very manual (as Cases are created from the Inbox by an Employee). Also, we are looking into building out some webhooks to sync Account based details more easily, as the User centric model doesn't work well for our B2B product. Anyone in the same boat, that may have similar use cases, that have built out a solution? Curious to hear from others.

29 days ago

AlvinNew Participant

asked in Apps & Integrations

What tool do you use to send bulk emails?

Waiting for your suggestions.

30 days ago

Joe CaffreyNew Participant

asked in Apps & Integrations

Lightweight Bulk Company Attaching using API/NodeJS

Hello I need help iterating through and attaching contacts to a defined company.I can do this by manually calling the API but need to iterate through an away.I found https://github.com/intercom/intercom-node but am having problems properly configuring. Once Configured I’d be able to pull list of users that have current segment and pass them through attaching a company. Any help configuring/walking through basics of the intercom-node library would be very helpful.

1 month ago

Dean FriedlandNew Participant

asked in Apps & Integrations

Custom attribute key-value pairs in window.Intercom or window.intercomSettings?

Do the custom attribute key-value pairs go in window.Intercom or window.intercomSettings snippet? In one part of the documentation it shows it going in one and then in another section it shows it going in the other.

1 month ago

PallabNew Participant

asked in Apps & Integrations

Cannot link users with company via API

I am not able to link a user to company and this endpoint gives 404 error.curl --location 'https://api.intercom.io/users' \--header 'Authorization: Bearer dG9rOjg5MGRjY2FhX2NlOWJfNGVmYl9hNjc5XzEzY2ZiMDA0YjA0MToxOjA=' \--header 'Accept: application/json' \--header 'Content-Type: application/json' \--data '{ "id": "user2222", "companies": [ { "company_id" : "64461214a40ed802a993c398-qualification-company", "name" : "test" } ]}'

1 month ago

Chris PerryNew Participant

asked in Apps & Integrations

Wrong Page URL being recorded

I have set up the intercom code snippet on several pages across our application, however every page visit across them is being recorded as if the home page was being visited. This leaves us without proper context for support requests coming in through the bot.Any idea whats wrong with our code or what we can do to extend it to more accurately capture the right page URL?

1 month ago

kyle_johnsonNew Participant

asked in Apps & Integrations

Typeform App Integration: How to prevent responses as notes in Intercom inbox

We’ve just fired up an intercom outbound post asking users to complete a survey using the Typeform app “block”.It’s working as expected, but there’s now a flood of Intercom inbox responses with their Typeform results as a “note”.This is not helpful for my CS team, so is there a way to prevent those “notes”, auto-close those comments, etc?

1 month ago

Eric BryanNew Participant

asked in Apps & Integrations

Escape quotation in custom actions

When setting up a custom action, I am unable to properly escape quotation characters in the request body. In my particular case I am trying to include some html in the body, which in order to be proper json format needs to have the quotations escaped.For example, I’ll attempt to have this body:{"type": "admin","message_type": "comment","body": "<a href=\"https://google.com\">Rupa</a>","admin_id": 5384099}But when I click next, and then come back to the body, the editor has replaced it with {"type": "admin","message_type": "comment","body": "<a href="\"https://google.com\&quot;">Rupa</a>","admin_id": 5384099}Similarly, if I use single quotes, those get replaced with normal double quotes. Or if I leave the quotes out, they are added.So clearly, the editor is trying to add quotes to the html to ‘correct’ it, but in effect is making it impossible to actually write correct json.Is there a way to get around this, or turn this feature off? Seems poorly thought thro

1 month ago

BISON

asked in Apps & Integrations

Can you push Traffic Source (Google Analytics channel, medium, campaign, etc.) to Pipedrive CRM?

Hi. Is there any way to see source of traffic in the Intercom? Can you import these data from Google Analytics? (I am not able to add UTM codes for organic traffic and it is not practical to tag all URLs). Our sales team can create a person/deal in Pipedrive straight from Intercom which is great, but I would also want to push traffic source if possible.

1 month ago

User281Participating Frequently

asked in Apps & Integrations

how twitter integration in intercom?

I want to connect the Twitter channel with Intercome, but we need to see how it will happenhow the massaging appearhow will it reflect on the reportcan I send or receive massaging from it or not

1 month ago

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