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Apps & Integrations

Learn about Intercom's app store, adding apps to your workspace and building your own custom apps

  • 538 Topics
  • 1,415 Replies
536 Topics
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ITOpsNew Participant
posted in Apps & Integrations
How to Upgrade Plan and Set Up SSO Authentication for Agents?

Hello Team,I was trying to upgrade our account because our current plan does not support SSO authentication.We need SSO for our agents, so I would like to upgrade.Can you please check and let me know how to proceed?Thank you!

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IreneNew Participant
asked in Apps & Integrations
Looker Studio & Intercom

Hi, Is there an Intercom integration with Looker Studio? I’ve seen an older post in which people seemed to run into issues with the API documentation. I wonder if there have been any updates or if there is an easier way now to integrate both. Thanks.

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Paul Byrne
Intercom Team
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User1682New Participant
asked in Apps & Integrations
Will Intercom integrate with Chinese social media apps XiaoHongShu, BiliBili and TikTok

Hi team, just wanted to check if Intercom have any plans to integrate with the 2 following chinese social media apps 1) XiaoHongShu and 2) BiliBili3) Tiktok XiaoHongShu (XHS) is kind of like the chinese version of Instagram

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Russ CoxNew Participant
asked in Apps & Integrations
Custom domain behind Cloudflare full strict SSL mode

I’m following the below document to set up a custom domain for our help centres but am unable to do so given HTTPS (manual setup) appears to not support our domain’s Cloudflare SSL mode (full strict). HTTPS (quick setup) is not available for our existing account1 - Does HTTPS (quick setup) support full strict SSL via Cloudflare?2 - Are we able to have HTTPS (quick setup) enabled for our account retroactively?https://developers.intercom.com/docs/guides/help-center/custom-domainsCheers Russ

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Shaq Payne
Intercom Team
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Ivan KorovkinNew Participant
asked in Apps & Integrations
Clarification on User Matching for CoBrowse Sessions in Intercom

Hello We're currently facing an issue where CoBrowse sessions are not available in Intercom unless the user is logged in to our site.According to CoBrowse support, the SDK should be initialized as soon as the website loads, regardless of the user's authentication status.They mentioned:“The issue could be that the CoBrowse SDK is only being started when your users log in. Would you be able to check that with your Dev team? I see no reason for it not to be started before the user authentication happens as the agent and user will still be matched through Intercom.”In our implementation, the CoBrowse SDK is initialized for all users, not just those who are logged in.We suspect the issue may be related to how users are matched between Intercom and CoBrowse. When a user logs in, we pass their email to both Intercom and CoBrowse, which seems to enable session matching. However, for guest users (not logged in), no email is available, and as a result, the session is not linked between the platf

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anaivicuoNew Participant
asked in Apps & Integrations
Create GTM tag for Logged In users

Hello!!We have been trying to create Intercom GTM tags for logged out and logged in users.For logged out users it was easy enough as we’ve followed the Intercom documentation and all good. However, when it comes to Intercom Logged In users tag, we’ve followed this documentation but are not too sure of that we should add in the variables (please see picture below) for it to track the correct values for each user. Is there some additional stept that’s not in the documentation that we should follow? Any data layer we should implement? Just to be sure we’re not missing anything.We’d be super gratful for any insight on how exactly this tag implementation should be done.Thanks a million!

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catjack
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Viacheslav kolisnichenkoNew Participant
asked in Apps & Integrations
Opening a chat when clicking on a push message

I encountered a problem with opening a chat with a conversation when clicking on a push, when clicking it just opens the application implementation 'io.intercom.android:intercom-sdk:15.11.5' private final IntercomPushClient intercomPushClient = new IntercomPushClient(); @Override public void onMessageReceived(RemoteMessage remoteMessage) { Map<String, String> message = remoteMessage.getData(); if (intercomPushClient.isIntercomPush(message)) { intercomPushClient.handlePush(getApplication(), message); }  @Override protected void onResume() { super.onResume(); checkPendingDeepLink(); Intercom.client().handlePushMessage();  @Override protected void onNewIntent(Intent intent) { super.onNewIntent(intent); setIntent(intent);..... Bundle bundle = getIntent().getExtras(); if (bundle != null) { String link = bundle.getString("link"); if (link != null) {

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Jacques Reynolds
Intercom Team
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Ahsan FNew Participant
asked in Apps & Integrations
Hey! We would like to add "Report a Bug" & "Request a Feature" functionality to our Intercom chatbox. We want all this data to go directly to Clickup so our developers can access it.

How to achieve this? Could someone kindly help or divert me to an article/video I can refer to. Please do help me out, thank you!

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JamesDavisNew Participant
asked in Apps & Integrations
How do you keep Intercom and Pipedrive in sync without manual work?

I’m looking for a way to make sure the data in Intercom and Pipedrive stays up to date automatically. Right now, our sales team uses Pipedrive, while customer support handles conversations in Intercom. The problem is that lead details don’t always get updated, and sales reps miss important context from past conversations.I’d love to hear how others are handling this. Do you rely on manual updates, or have you found a way to sync data between the two without extra effort?

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Graham CoxNew Participant
asked in Apps & Integrations
Installing Typeform App issue

Hi I seem to be stuck in a perpetual loop installing Typeform into Intercom Messenger. If anyone can shed any light I’d be very grateful. Please see short video below. https://www.loom.com/share/6de57344e72c4e49b6859856490ab148 Thanks. Graham

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Telnyx SalesNew Participant
asked in Apps & Integrations
Floating banner scheduling

Hi, I would like to set up a floating banner in our portal between certain time frame and I would like to show it to all users 2 times. how can I do that? I could set it up as ‘’send every time the person matches until dismissed’’  between certain time but I do not want to send more than 2 times

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conor
Innovator ✨
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Nick GoodwinNew Participant
asked in Apps & Integrations
How to connect eBay/Amazon?

I know there is no native integration to use intercom to respond to Amazon or eBay messages, but is there any third party addon that enables this?

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Nathan Sudds
Top Expert ✨
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ans ishfaqNew Participant
asked in Apps & Integrations
Intercome Widget not toggle correctly

Actually i am facing a issue and tried a lot of things to solve this bug, but could not find out whats the actuall reason behind this bugIssue:When I click launcher button, widget appears, then the launcher should become back btn to close that widget, but in my case when i first click the launcher widget appears and instead or becoming back btn, launcher suddenly blinks and return to its launcher state,second time  i click the btn, nothing happens, thrid time i click the btn , a new widget appear on top of previous one, at it goes so on.Please help me in solving this issueCode:if session[:user_id]@intercom_hash = OpenSSL::HMAC.hexdigest("sha256", ENV["INTERCOM_SECRET_KEY"].to_s, session[:user_id].to_s)end  <% if ENV['SEGMENT_JS_WRITE_KEY'] %><% if session[:user_id] && !current_user&.admin? && current_user.present? %><% profile = current_user.value&.profile %><script>window.intercomSettings = {api_base: "https://api-iam.intercom.io",app_id

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Robin LaferneyNew Participant
asked in Apps & Integrations
Integrating Intercom with Circle.IO

We plan purchase Circle. IO for our course and community platform. We need to make sure that Intercom integrates with it before we finalize the purchase, though. Circle said it should integrate just fine, but we want to test it first. They asked me for an Intercom code snippet. Intercom bot directed me where I can find this. I shared it with Circle and they were unsuccessful with getting the snippet to work. Is there anyone at Intercom that can help me outside of the bot? Or anyone else use Circle and have had success integrating intercom?

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JohnEdwardsNew Participant
asked in Apps & Integrations
Any efficient methods to transfer conversations from Intercom to HubSpot?

Hi everyone,We’re searching for a reliable method to transfer conversations from Intercom to HubSpot without losing important context. Our support team manages interactions through Intercom, but our sales team primarily uses HubSpot. Unfortunately, this separation often results in missing critical details during lead handoffs.Has anyone found a good solution to keep conversation context intact, either through automated integration or streamlined manual processes? I'd appreciate any tips or recommendations you might have!

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Lada NikitinaNew Participant
posted in Apps & Integrations
Crm

Hello dear comminuty :) Which crm do you recommend to integrate with Intercom? What do you think of Amocrm integrattion and Zoho, Salesforce, Hubspot ones? Thanks a lot for your opinion!

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RileygilbertNew Participant
asked in Apps & Integrations
Best Way to Sync Intercom Data with Snowflake for Customer Analytics?

Hey everyone,I’m trying to set up a data pipeline between Intercom and Snowflake to get a complete view of customer interactions. The goal is to store and analyze support conversations, user activity, and response times alongside other customer data we already have in Snowflake.Right now, we’re manually exporting data, but it’s not scalable. Ideally, we’d like an automated integration that:Regularly syncs Intercom conversations and user attributes with Snowflake. Allows us to join Intercom data with sales and product usage metrics. Doesn’t require constant engineering maintenance.I know Intercom has an API, but building a custom pipeline seems like a big lift. Has anyone set up something similar? What tools or approaches worked best for you?

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andynadalNew Participant
asked in Apps & Integrations
WhatsApp integration, if already using the API

We’re looking forward to implementing WhatsApp for Intercom, considering the documentation on integrating the WhatsApp App with Intercom we have some concerns, we hope people who have already done this integration may be able to answer.We’re currently using the WhatsApp API for custom marketing messaging and authentication, it simple, it only redirect the user to our App, however we would like a way to see if the user reply, and if so, for our customer service team to continue the conversation, note that there’s no third party manager of the account, we call the API ourselves, the WABA is hosted on Meta directly, we hope that can be achieved through this integration, so in concrete these are our concerns:If we integrate WhatsApp, we’ll lose access to manually call the WhatsApp API for authentication OTP and marketing messages? Can the API still create new conversations with new users? Can the integration at Intercom see those message, so the Customer Support team see the entire convers

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mateusz.leszkiewicz
Intercom Team
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Huvi BoxerNew Participant
asked in Apps & Integrations
Snowflake Redirect URI

I am looking to pull data from Snowflake to Intercom. In order to authorize this, I need to provide Snowflake with a redirect_uri. What would this value be?

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Shaq Payne
Intercom Team
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davidwarnerNew Participant
asked in Apps & Integrations
Can I trigger a Slack notification when a new lead comes in?

Is there a way to automatically trigger a Slack notification whenever a new lead is captured in Intercom? I want my team to get instant alerts in a specific Slack channel whenever a lead submits a form or starts a conversation (Read More). Are there any built-in integrations or recommended workflows to achieve this?

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conor
Innovator ✨
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Upfirst DevNew Participant
asked in Apps & Integrations
Internal Intercom error that is displayed at the app's UI

I’m experiencing internal Intercom error that is displayed in app’s UI (NextJS app router, @intercom/messenger-js-sdk package). This is a very unpleasant UX and I’d like to know how to prevent such behaviour. 

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Jacques Reynolds
Intercom Team
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Jose GarciaNew Participant
asked in Apps & Integrations
"Check the Installation" – Domain Not Verified question

Hello,We have integrated Intercom Identity for both web and mobile (React Native). However, when performing the "Check the Installation" verification, our domain is not marked as verified, even though we are sending the user_hash generated from our backend based on the user's email.We suspect that the issue might be related to our handling of guest users. In our web application, we allow guest users, and in these cases, we do not send the user_hash. Could this be the reason why our domain is not being verified?We would appreciate any guidance on how to properly handle this scenario.Thank you!

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Emilygav
Intercom Team
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HirokiNew Participant
asked in Apps & Integrations
Does Intercom Blog Provide RSS?

I want to check if Intercom blog https://www.intercom.com/blog/ posts a new article via RSS.However, I can’t find the URL.Is there RSS feed in Intercom blog? 

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ryan.parker
Intercom Team
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Jeff H12Connector
asked in Apps & Integrations
Has anyone attempted a more advanced Salesforce integration?

How have you gone about it? We are currently using Salesforce Service Cloud as our primary Support ticketing solution and have tried Intercom's out of the box integration. However, its hard to get chat transcripts to sync properly to the CASE opposed to being a task with a CONTACT. Eventually, we would like to use Intercom as an interface for customers to easily create cases on their own, as an alternative to Custom/Resolution bots and Chat based triage - which right now is very manual (as Cases are created from the Inbox by an Employee). Also, we are looking into building out some webhooks to sync Account based details more easily, as the User centric model doesn't work well for our B2B product. Anyone in the same boat, that may have similar use cases, that have built out a solution? Curious to hear from others.

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Mario GuevaraNew Participant
asked in Apps & Integrations
Facebook/instagram comments?

Hello! Is there anyway to answer get facebook/insta comments in an inbox? I already did messages, but so far, I cannot find a clear solution for comments. Thanks in advance

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mateusz.leszkiewicz
Intercom Team
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