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ive added the intercom chat widgte to my website, but it isnt appearing on the page. the website loads normally and ive checked that the intercom code in included. when i open the website link, the chat icon doent appear, is there a setting or url-related issue i should check?

Hello team, We are setting up automatic bug report creation in Jira directly from Intercom using the official Jira for Tickets app with custom automation (Workflows). We would like to achieve this using only Intercom’s built-in tools, without relying on third-party integration services (like Zapier/Make) or a custom backend.Everything works great, except for one thing: screenshots and files attached to the Intercom ticket are not being transferred to the newly created Jira issue.Questions: Is the ability to transfer attachments on the roadmap for the Jira for Tickets app, and is there an estimated timeline for this? Is there currently any workaround using built-in tools (Workflows / Data Connectors) that we might have missed? Thank you!

Sonalika Worldtrac 90 is a 90 HP tractor designed for demanding agricultural applications and multipurpose farm operations. This 2WD tractor is equipped with a powerful engine and a 4-cylinder configuration as listed on the KhetiGaadi model page. It can be used for activities such as ploughing, harvesting, rotavation, trench digging, and other agricultural operations. The model page lists a 4087 cc engine, 2200 RPM engine-rated speed, power steering, oil-immersed brakes, and 76.5 PTO HP. It comes with 12 forward and 12 reverse gears, providing multiple speed options for different operating requirements. The tractor also has a hydraulic lifting capacity of 2500 kg and a 540 RPM PTO. The Sonalika Worldtrac 90 price is listed at approximately ₹11.5 lakh to ₹13 lakh ex-showroom on KhetiGaadi. Prices may vary depending on location and applicable charges. Farmers looking for a high-power tractor can explore its engine performance, transmission, hydraulics, PTO, steering, braking system, and

I’m working on an email reply automation tool using the Intercom REST API. I’m trying to retrieve the email history — the quoted text that appears collapsed behind the three dots (“…”) when a customer replies to an outbound email we’ve sent them. Three dots for expanding email historyFrom inspecting the network traffic, I can see that this data is retrieved via a private Ember API endpoint:curl 'https://app.intercom.com/ember/inbox/email_history?metadata_id=XXXXXXXXX&app_id=yyyyyyy Is there an equivalent method in the public REST API to access this email history or quoted content?I’ve already tried GET /conversations/{conversation_id}, but the response only includes the conversation parts - it doesn’t contain the quoted email thread (the hidden “three dots” section) in either the parts or metadata.To clarify, customers are replying directly to our outbound emails (sent via our own system, not through Intercom). When we fetch the resulting conversations through the API, we can see t

Hey folks, I was laid off earlier this year. I want to keep my Fin skills current, but I can’t find any information about a free sandbox account. I see there is a 14 day trial, but I’d have to keep setting up a new workspace every two weeks and that doesn’t make much sense as I’d have to recreate everything from scratch. Jobs are asking about my experience with Fin and it’s been months since I used it, so I’m really rusty. I also didn’t get a chance to fully explore the features like workflows at my last job as I was laid off shortly after we moved to Fin. Any suggestions?  

Product or tool name: Airia (https://airia.ai)Exact redirect URI to review:https://auth.airia.ai/OAuth/callbackMCP endpoints targeted: both https://mcp.intercom.com/mcp (US) and https://mcp.eu.intercom.com/mcp (EU). We have EU-hosted customers whose Intercom workspaces are on app.eu.intercom.com, so the EU endpoint is a requirement rather than a nice-to-have. Both authorization servers reject the URI today, so we'd need the allowlist entry on each. Use case and distribution model: Airia is a multi-tenant SaaS platform. Each end user authorizes their own Intercom workspace through OAuth 2.1 authorization code with PKCE (S256); tokens are held in our credential store, encrypted at rest, scoped to the authorizing user, and never shared between users or tenants. Registration is one client per tenant, with per-user authorization on top. Distribution is direct to our own enterprise customers, where Intercom appears as one connector in our integration library, not resold or white-labeled.We h

Hi, does anyone have a current workaround for syncing date fields from Salesforce to Intercom without the date shifting due to timezone differences?We’re sending renewal messaging from Intercom using a Renewal Date field mapped from Salesforce. Unfortunately, the date is syncing as one day earlier than the date in Salesforce. Intercom Support explained that this is because the sync occurs at UTC 0, which is causing the incorrect renewal date to appear in our customer notices.Has anyone found a way to prevent this timezone conversion? Or is the best workaround to create a secondary Renewal Date field in Salesforce that adds one day to the actual renewal date and map that field to Intercom instead?

Hello,there is a bug related to Turbo / Turbolinks within gem `intercom-rails` several years. I prepared fix, which I hope to fix it for good. But unfortunately there is a restriction for create new pull requests on GitHub. So please check Issue https://github.com/intercom/intercom-rails/issues/336#issuecomment-5491505415 with my comment and suggested changes 😛   master...luk4s:intercom-rails:301_fix_turbolinksThis issue I thinks its related to #244 and #301, also there is #215 (but outdated with conflict) with similar topic.Summary:Javascript already listens for turbo:visit, turbo:before-cache andturbo:load, along with their turbolinks: equivalents, so ordinary Turbo Drive andTurbolinks 5 navigations need no configuration. Three cases fall outside those events:Form submissions that fail validation. Turbo replaces the body for a 422 Unprocessable Entity response without announcing a visit, so the Messenger is never told that the elements it injected have been removed. Its detached ifr

Hi all — I'm doing some research on how teams measure AI resolution quality, and there's one thing I can't find anyone talking about.My understanding of the billing mechanic: a conversation counts as resolved either when the customer confirms it helped, or when they stop responding without asking for a human. The second case is the interesting one. Intercom does deduct the resolution if the customer reopens *that conversation* later, even across billing periods, which seems like a genuinely fair correction.But it only catches people who come back to the same thread. If someone reads Fin's answer, decides it didn't help, and emails support@ three days later — or calls, or starts a fresh chat — that's a new conversation. Nothing connects it to the original, and from what I can tell there's no way to see that pattern from inside Intercom, because Intercom can only see the Intercom channel.So my question: **has anyone here actually joined their email or phone support data against Fin's res

Hello everyone,I am facing an issue with Intercom Push Notification when it is a cold start (App is terminated, you receive a Push Notification and this notification will wake the App). While testing on Simulator that, if i am running my app from Xcode, terminate the App (on Simulator, not on Xcode), send a message to my test user, wait the push notification, receive it, tap on it but when i tap on it, Intercom Messenger does not opens the modal chat, it keeps me on my WorkListView (WorkList is a subview of RootView, that appears after SplashViews finish animation and transit to WorkListView).I have already made installation (API Key, API ID and Push Notifications are enabled on Settings > Channel > Messenger > Install > Install for Mobiles), Apple Developer is already configured, when i open the Messenger on my App, i can send and receive messages. When App is open but in background i am able to receive and wake the app in the correct modal Intercom window chat, but only t