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Brian B11
Intercom Team
Brian B11Intercom Team
posted in Mobile SDKs
iOS SDK Release 18.7.2

Release Date: 06-05-2025 🚀 Enhancements Improved handling of conversations merged across channels and conversations merged between users.

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Brian B11
Intercom Team
Brian B11
Intercom Team
Brian B11Intercom Team
posted in Mobile SDKs
iOS SDK Release 18.7.1

Release Date: 23-04-2025 🚀 Enhancements Some improvements to the rendering and height management of messenger apps.

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Brian B11
Intercom Team
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Alex D.New Participant
asked in Intercom Community
Is there a way to adjust the position of the messenger on mobile devices?

It seems that connecting my intercom account to the community here has locked in my username. I’d rather not have my full name on posts, but it doesn’t seem like there’s a way to change my username. Is there any way to change it? For reference, I know that Gainsight (the community platform that the community is built on) has the option to use SSO and still let users choose their own usernames. Personally, I prefer that in communities than being forced to use whatever details are pulled across by the SSO. Thanks!

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mateusz.leszkiewicz
Intercom Team
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Achaias HaycockNew Participant
posted in API & Webhooks
Python SHA-1 webhook verification

I want to make this post as I have spent the last day trying to understand why the X-Hub-Signature being sent in the header wasn’t matching the the HMAC signature that I was getting when converting the JSON body and Client Secret from the request. If you are using Python, MAKE SURE YOU USE SEPARATORS IN THE JSON DUMP BEFORE ENCODING. Here is the method that worked for me: def authenticate_intercom_request(self,x_hub_sig): json_string = json.dumps(self.body, separators=(',', ':')) hashed = hmac.new(self.secret.encode('utf-8'), json_string.encode('utf-8'), sha1) return hmac.compare_digest(hashed.hexdigest(), x_hub_sig[5:]) Python by default will add chars in the body that will alter the returned value from Intercom, and without the separators listed above it will always fail.

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Paul Byrne
Intercom Team
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CurwerConnector
asked in Mobile SDKs
java.lang.NoSuchMethodError: No static method FlowRow

Hi, So I’ve implemented the Intercom SDK into our Android app the past few days and stumbled in to a strange thing. The SDK crash as I’m trying to open the write message view with this error. java.lang.NoSuchMethodError: No static method FlowRow(Landroidx/compose/ui/Modifier;Landroidx/compose/foundation/layout/Arrangement$Horizontal;Landroidx/compose/foundation/layout/Arrangement$Vertical;IILandroidx/compose/foundation/layout/FlowRowOverflow;Lkotlin/jvm/functions/Function3;Landroidx/compose/runtime/Composer;II)V in class Landroidx/compose/foundation/layout/FlowLayoutKt; or its super classes (declaration of 'androidx.compose.foundation.layout.FlowLayoutKt' appears in /data/app/~~MDeJzUHvf74b7jpNmGq6Rw==/com.sveasolar.staging-7N_jvukfhGCaqNo-t2IqvQ==/base.apk) at io.intercom.android.sdk.m5.conversation.ui.components.row.QuickRepliesKt.QuickReplies(QuickReplies.kt:38) at io.intercom.android.sdk.m5.conversation.ui.components.row.QuickRepliesKt.ComposerSuggestions(QuickReplies.kt:88) at io.

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d4rkyplNew Participant
asked in Mobile SDKs
Expo SDK 53 support

Hello, It seems that the @intercom/intercom-react-native is not compatible with Expo SDK 53. it fails to build with the following error: > 1 | #import <IntercomModule.h> | ^ no macro named 'import' 2 | import Expo 3 | import FirebaseCore 4 | import React Are there any plans to support it?

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User888New Participant
asked in Apps & Integrations
If you're not manually tagging conversations to track topics, what do you use to do that for you?

I'd like to know, for example, how many members wrote in about green frogs last month. The next week, if there's a rise in conversations about red turtles, I want to be alerted that this is becoming a trending topic from members reaching out. I don't want to rely on our CS team to notice the trend, because with the sheer volume of conversations we're handling, it shouldn't (and can't) be up to human eyes to spot these trends. Thank you SO much for any help or suggestions!

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ericgriff
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nico.romboNew Participant
asked in Apps & Integrations
Chrome phasing out third-party cookies

In case we have a custom launcher on a web app or site, will this https://developer.chrome.com/en/docs/privacy-sandbox/third-party-cookie-phase-out/ (From January Chrome will stop supporting third-party cookies) affect the proper functioning of the launcher and the utilization of the chat box?Thank you!

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Shaq Payne
Intercom Team
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h.truongNew Participant
asked in Customer FAQ
Chrome not allowing 3rd party cookies

Hi all, I saw this post somewhat related to what i’m about to post it’s not the same. Essentially, Chrome is not allowing 3rd party cookies so I was wondering if there’s anything we need to take into account for Intercom as we’re a current Intercom customer. Intercome’s error: > Chrome is moving towards a new experience that allows users to choose to browse without third-party cookies.

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Shaq Payne
Intercom Team
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HolgerConnector
asked in Apps & Integrations
Running Intercom next to Microsoft Dynamics 365 Customer Voice or OmniChannel

Hi all :-) Is there anybody out there who is running Intercom next to Microsoft Dynamics 365 Customer Voice or OmniChannel? Thanks in advance ;-)

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Brian B11
Intercom Team
Brian B11Intercom Team
posted in Mobile SDKs
iOS SDK Release 18.2.0

Release Date: 01-11-2024 📱 New Feature Added the ability to upload files to a conversation. 🚀 Enhancements Added new API isUserLoggedIn. This enables developers to determine if a user is currently logged in to Intercom. Added new API fetchLoggedInUserAttributes. This enables developers to retrieve the attributes of the currently logged in user. 🐛 Bug Fixes Fixed some layout issues in the conversation view. Improvements to the photo previewer. Fixes some colour accessibility issues throughout the SDK. Fixes issue where clicking on the CTA in a post would not dismiss it.

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HugoNew Participant
asked in API & Webhooks
Using Intercom's API to calculate common conversation metrics

I have been using the Intercom API to try to recreate the regular metrics in Metabase. I have tried using this resource but haven’t found it to be particularly helpful. For example, if I try this query, the response maps to the New Conversations Metric in the Intercom dashboard instead of the Assigned Conversations metric which is my intention. SELECT "Inbox Details - Team Assignee"."inbox_name" AS "Inbox Details - Team Assignee__inbox_name", COUNT(*) AS "count"FROM "public"."conversations_data" LEFT JOIN "public"."inbox_details" AS "Inbox Details - Team Assignee" ON "public"."conversations_data"."team_assignee_id" = "Inbox Details - Team Assignee"."inbox_id"WHERE ( ( "Inbox Details - Team Assignee"."inbox_name" = 'VIP Support Inbox' ) OR ( "Inbox Details - Team Assignee"."inbox_name" = 'Support' ) OR ( "Inbox Details - Team Assignee"."inbox_name" = 'VIP Escalation Inbox' ) OR ( "Inbox Details - Team Assignee"."inbox_name" = 'Escalation Inbox' ) ) AND ( "public"."conversations_data"."c

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Shaq Payne
Intercom Team
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Justin2727New Participant
asked in Reporting
Chart Drill in Conversations not loading

Over the past few months I have been using a custom report to review conversations containing certain keywords using the chart drill-in feature. Usually the full conversation is shown within the reporting tab as that is easier to click through the conversations quickly. However, the past week or so I have had issues with the conversations not being shown and need to use the ‘View in inbox’ button in order to review the conversation. It is usually less than 1,000/month that get pulled into the report. When I try to refresh the report it populates the first few conversations but then goes back to just showing a blank page (shown below). Is there any way to resolve this so that all conversations are able to be viewed using the drill in feature?

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Shaq Payne
Intercom Team
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yoongzoo55New Participant
asked in Workspace Data Management
Getting 403 Error

Getting 403 error again and again whenever i am suppose to login in a old account of mine in intercom and if i create a new account then also this 403 error is occured. And my second problem is that i can’t make a new content in https://app.intercom.com/a/apps/we8zvuag/knowledge-hub/all-content whenever i clicke on NEW CONTENT “That data could not be loaded. Please contact customer support.” this is appear and if i contact to your customer support there is no reply back its my urgent work please look up on this.

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Shaq Payne
Intercom Team
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Russ CoxNew Participant
asked in Apps & Integrations
Custom domain behind Cloudflare full strict SSL mode

I’m following the below document to set up a custom domain for our help centres but am unable to do so given HTTPS (manual setup) appears to not support our domain’s Cloudflare SSL mode (full strict). HTTPS (quick setup) is not available for our existing account 1 - Does HTTPS (quick setup) support full strict SSL via Cloudflare?2 - Are we able to have HTTPS (quick setup) enabled for our account retroactively? https://developers.intercom.com/docs/guides/help-center/custom-domains Cheers Russ

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Shaq Payne
Intercom Team
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Tech Team RunnaNew Participant
asked in Mobile SDKs
Back button on helpCenterCollectionsWithIds broken on Android as of v8.2.0

As of @intercom/intercom-react-native v8.2.0 the back button after presenting content using Intercom.presentContent(IntercomContent.helpCenterCollectionsWithIds([id])) is broken on Android devices. Screenshot attached. Any help appreciated.

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ITOpsNew Participant
posted in Apps & Integrations
How to Upgrade Plan and Set Up SSO Authentication for Agents?

Hello Team, I was trying to upgrade our account because our current plan does not support SSO authentication.We need SSO for our agents, so I would like to upgrade.Can you please check and let me know how to proceed? Thank you!

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John Pjontek
John PjontekNew Participant
asked in Reporting
Usefulness of conversation topics report

Is anyone finding the Conversation Topics report useful, or using it successfully for their reporting? I am finding that the report is lacking in some ways: There are many suggested topics which are not good, and they cannot be deleted The bubbles on the chart require that you have to mouse over some topics to see them, making it hard to screenshot for a report Any tips would be great!

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John Pjontek
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Sunny RaiNew Participant
asked in Settings, Security & Permissions
cookie forwarding

My configuration to restrict article to certain customers (audience) is not working. i have setup a custom domain and the security protocol is active "HTTP (quick setup) Active" but when I go to select audience, the plus button is still grayed out. I was also told I need to enable cookie forwarding but am not sure where to do that? We use godaddy to host our website. Any guidance on how to do cookie forwarding?

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Obaida HandokluNew Participant
posted in Intercom Mobile App
URGENT: Missing Background Notifications After Chat Screen Usage on Android

Hi Intercom Community and Team, We are experiencing a critical issue on our Android app where users are not receiving push notifications for new messages when the Intercom app is running in the background after they have actively been using the chat screen. Using latest gradle: implementation 'io.intercom.android:intercom-sdk:15.15.2'

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Lynn Van AertNew Participant
asked in Intercom Mobile App
Not receiving push notifications on Sony device

Hi, I have already read your support articles regarding not receiving push notifications on Android and have executed everything suggested, but I am still not receiving push notifications when we receive tickets or answers in our Intercom inbox. The message settings and app permissions have been set correctly, I have disabled battery stamina mode completely, I have manually indicated that there should be no battery restrictions on the app and I have installed ‘AutoStart Manager’ and I have added the app. But I still do not receive push notifications. I have a Android version 14 installed and my handset is a Sony Xperia 10 IV XQ-CC54. Can you help please?

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Jeff H12Connector
asked in Apps & Integrations
Has anyone attempted a more advanced Salesforce integration?

How have you gone about it? We are currently using Salesforce Service Cloud as our primary Support ticketing solution and have tried Intercom's out of the box integration. However, its hard to get chat transcripts to sync properly to the CASE opposed to being a task with a CONTACT. Eventually, we would like to use Intercom as an interface for customers to easily create cases on their own, as an alternative to Custom/Resolution bots and Chat based triage - which right now is very manual (as Cases are created from the Inbox by an Employee). Also, we are looking into building out some webhooks to sync Account based details more easily, as the User centric model doesn't work well for our B2B product. Anyone in the same boat, that may have similar use cases, that have built out a solution? Curious to hear from others.

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khanariyan
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Contato OficinaNew Participant
asked in Mobile SDKs
Issue with Opening Intercom Chat via Push Notification on iOS (React Native)

Hello, I’m experiencing a problem where the Intercom chat does not open when a user taps on a push notification on iOS. I have implemented the Intercom React Native plugin as per the documentation, and the messaging functionality works perfectly. Notifications are received correctly, but tapping on them does not open the chat as expected. Environment Details: • Platform: iOS • React Native Version: 0.74 • Intercom React Native Plugin Version: 8.1.0 Problem Description: • The Intercom messenger is fully integrated into my app, and users can send and receive messages without any issues. • Push notifications from Intercom are successfully delivered to the device. • According to the documentation, tapping on a push notification should automatically open the relevant chat within the app. However, this is not happening on iOS. • When I tap on a push notification while the app is closed, the app opens but does not display the chat. Instead, it remains on the previous screen or the home screen

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paulmwatsonNew Participant
asked in API & Webhooks
API Returns Cannot submit an array as a custom attribute value

Hello, We created a custom attribute with the list type called `Channel Networks`. When we try to update it via the API we get back the following error: ``` { type: 'error.list', request_id: 'REDACTED', errors: [ { code: 'nested_custom_attributes', message: 'Cannot submit an array as a custom attribute value' } ]} ``` Other custom attributes work fine, just list/array type ones fail. ``` const respIntercom = await fetch( `https://api.intercom.io/contacts/${contact_id}`, { method: 'PUT', headers: { 'Content-Type': 'application/json', 'Intercom-Version': '2.12', Authorization: `Bearer ${process.env.INTERCOM_ACCESS_TOKEN}` }, body: JSON.stringify({ "name": userData.user.name + " TEST", "phone": userData.user.phone, "last_seen_at": userData.user.last_online, "signed_up_at": userData.user.created_at, "custom_attributes": { "ACME": userData.user.acme, "Channel Networks": ["Channel 1", "Channel 2"], } }) } ); ```

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Jacques Reynolds
Intercom Team
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Jay GNew Participant
asked in API & Webhooks
Is there any way to create a callback request through the API?

Hi, I wanted to know if there is any possible way to trigger a callback request through setting a conversation attribute ‘last_inbound_call_estate’ to ‘Awaiting callback’. As all I can seem to find is that this data attribute is only accessible through the phone workflow and can only be added and modify by Fin though the workflow. It would be nice if there was an option to set the ‘last_inbound_call_estate’ to ‘Awaiting callback’ for any conversation so the active team members would automatically get the call in their inbox, just like when they request a callback through the phone workflow, but without them having to actively call… Wether it is though API or through a messenger workflow it would be nice to integrate.

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Jacques Reynolds
Intercom Team
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