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1389 Topics

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User876New Participant
asked in API & Webhooks

Get converstion ID from message ID

When I create an admin initiated message from API https://developers.intercom.com/intercom-api-reference/reference#admin-initiated-conversationI get no conversation_id in response. Then, I cannot find this conversation or refer to it somehow. Although in contact's profile this message belongs to conversation with an id! So, what I'm trying to achieve is to send a message to contact through API and then be able to save a link to this message.

2
K
48 minutes ago
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Murat MutluNew Participant
asked in Apps & Integrations

Can the Slack integration show replies in a Slack thread to keep the channel tidy?

Hi all, We’re setting up Intercom to replace Zendesk.We’re not moving to adding Intercom to Slack and would like to be able to have any replies to threads appearing as a Slack message in the thread.Is that possible?Another thing that is useful is to show the users email address in the Slack message like Does anyone know if either of these are possible?

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Eden
13 hours ago
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Paresh
asked in Apps & Integrations

Intercom event counts are not being updated even though successfully delivered from RevenueCat dashboard.

Hello, We have integrated Intercom service with RevenueCat so we can send promotional message to particular users who have not renewed their subscription over a week. We have integrated Intercom into RevenueCat and we are able to see RevenueCat sending some events to Intercom. We have also confirmed that RevenueCat is sending event to Intercom or not, by adding custom event names rather than using default names and found that events are being tracked properly on Intercom. However, we are not able to see count updates for any events on Intercom. So, we can't filter users who have cancelled their subscription and not renewed their subscription over a week. We have reached to RevenueCat support as well and found RevenueCat successfully delivers all subscription events to Intercom. Would you please help us clearing this blocker?Any help would be appreciated. Regards,Paresh.

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14 hours ago
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onurfesciNew Participant
asked in Apps & Integrations

Dynamically update widget within SPA

Hi all, After going through this article in the help center, we have implemented the update requests every time the URL changes in our SPA. I see the ping requests being made as expected.However, the widget is not behaving as expected. Article suggestions & page-specific messages are not being triggered. The widget does not change at all from how it is on first page load.As suggested in the article, I am just passing the last_request_at field, as no user data has changed, but I want the widget to update based on URL. I have also tried passing the user_id along but there is no difference. Am I doing something wrong, or is this the expected behaviour? The article seems to have contradicting information, which is a bit confusing: and later in the article: Which one is correct? Any help is appreciated. Thank you!

0
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19 hours ago
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prabh_aircallNew Participant
asked in Apps & Integrations

Oauth cancel button redirects back to last page, can a redirect url be set to handle it?

How to handle Cancel button redirection as it is automatically redirecting back to the last page? 

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Eden
1 day ago
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Uttam ChoudharyNew Participant
asked in API & Webhooks

Can I Specify event_name for webhook topic 'event.created'?

Webhook event topic https://developers.intercom.com/docs/references/webhooks/webhook-models/#event-topics covers a lot of events like lead generation, user events etc.I want to subscribe the topic only for Survey events(NPS or any other custom survey).Question is how can I specify event_name for surveys or is there any other way to subscribe for survey events?

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1 day ago
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mishmaxNew Participant
asked in Mobile SDKs

Android SDK crash

I’m using same dependencies with your sample and have the crash: java.lang.IncompatibleClassChangeError: Found interface androidx.compose.ui.graphics.drawscope.DrawScope, but class was expected (declaration of 'androidx.compose.ui.graphics.drawscope.DrawScope'proj lever build.gradle:plugins {    id 'com.android.application' version '8.1.1' apply false    id 'com.android.library' version '8.1.1' apply false    id 'org.jetbrains.kotlin.android' version '1.8.22' apply false}app level:composeOptions {        kotlinCompilerExtensionVersion "1.4.8"    }   def composeBom = platform('androidx.compose:compose-bom:2023.08.00')    implementation composeBom    androidTestImplementation composeBom    implementation 'androidx.compose.material:material'    implementation 'androidx.compose.ui:ui-tooling-preview'    debugImplementation 'androidx.compose.ui:ui-tooling'     implementation("io.intercom.android:intercom-sdk:15.2.2") 

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1 day ago
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iliavNew Participant
asked in Mobile SDKs

Android SDK crashes when opening chat due to animation API change in Compose 1.5

java.lang.ClassCastException: androidx.compose.animation.AnimatedContentTransitionScopeImpl cannot be cast to androidx.compose.animation.AnimatedContentScope at com.google.accompanist.navigation.animation.AnimatedNavHostKt$AnimatedNavHost$7$1.invoke(AnimatedNavHost.kt:198)This is due to Compose animation change in Compose 1.5Instead of using `AnimatedContentScope` Intercom needs to update and use `AnimatedContentTransitionScope`

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1 day ago
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yd-theraNew Participant
asked in Mobile SDKs

Android SDK Callback for Dismissal of Intercom Messages Screen

We are using the Intercom Android SDK in our android app to provide customer support. Specifically, we are presenting the Messages space using the following code in Kotlin:Intercom.client().present(space = IntercomSpace.Messages)We're interested in knowing if there's a callback or event triggered when the user dismisses the Messages space by clicking the back button. Our application has specific action that need to be executed when the user returns to our UI, and it would be extremely useful to have this kind of event available.I noticed that on the iOS SDK, there are IntercomWindowWillHideNotification and IntercomWindowDidHideNotification callbacks for similar functionality. Are these iOS callbacks triggered when the Intercom message space is closed? If so, is there an equivalent on the Android SDK?If such functionality is not currently available for Android, are there plans to introduce this feature in a future update?

5
Y
3 days ago
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degraffNew Participant
asked in API & Webhooks

Agent Status pulled from API

How would I be able to send real time agent status to our WFM platform? They can set up an integration via API or database ODBC. For this specific use case we need the current agent status sent over so we can compare their status to their scheduled activity.

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Racheal
3 days ago
Pat Barlow
Pat BarlowNew Participant
asked in Settings, Security & Permissions

Custom author attributes - pronouns

Hey all!I’m just wondering if there is any way to add custom author attributes in Intercom? I’d like to allow teammates to add in their preferred pronouns so that they can be added into email signatures as something like:{{ message.author.pronoun }}I haven’t been able to find anything yet, let me know if this is possible at all, or if there is a workaround!

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Racheal
3 days ago
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User2037New Participant
asked in API & Webhooks

Mention a teammate via Custom Actions

Hi,To give you an idea - I’ve created a custom action to leave a note on specific conversation matching certain rules. What I couldn’t find in the docs and I am struggling with, is to also mention a teammate via custom actions if they hit the rules. Is this possible?

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3 days ago
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Kiran RaoNew Participant
asked in Mobile SDKs

Does Intercom SDK on Android use the PhotoPicker API for the image attachments feature?

We’re using Intercom Android SDK 15.1.3. We use the Intercom.client().present() API to show the help center in our app.Our app currently requires READ_EXTERNAL_STORAGE permission and the only reason for this permission is for Intercom’s image attachments feature.From Android documentation, on API 33, READ_EXTERNAL_STORAGE is replaced with more granular permissions like READ_MEDIA_IMAGES etc. However, it also states that you can use the PhotoPicker to get the same behaviour without any permissions; and with the jetpack library PhotoPicker is available all the way back to API 19.My question is: Does Intercom Android SDK use PhotoPicker? What about on pre-API 33?The only reference to this I see is in the changlog for Intercom Android SDK v12.5.3 but it is not clear what that means for an app that integrates this SDK.

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K
4 days ago
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Biologie e-learningNew Participant
asked in Settings, Security & Permissions

Assistant virtuel

Bonjour, Nous n'arrivons pas à retirer l' assistant virtuel.Pourriez-vous nous aider svp ?         

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Jacob Cox
4 days ago
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Dmitrii SablinNew Participant
asked in API & Webhooks

Get live messages via API or webhook

Is there any option to get event about Post (message anouncement for instance) has been created / setted as “live” ? via API for example? before user received it

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Jacob Cox
5 days ago
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RenaudNew Participant
asked in Mobile SDKs

How can I get the currently logged in user?

I am using the React Native SDK and I would like to know the userId of the currently logged in user. Use-case: after updating to the latest SDK, loginUserWithUserAttributes throws an exception when the user is already logged in.But I have no way to know if the user is already logged into Intercom (after an app restart for example), and if logged it, if it is logged in using the correct user. I could store this in my app, but this makes the code much more complex. The best solution would be to have an Intercom method to return the currently logged user, if any.

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6 days ago
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Renz SanchezNew Participant
asked in API & Webhooks

Retrieving conversations based on company id when multiple contacts can be part of different companies

In our company, we’re trying to retrieve recent conversations per company. I’ve tried the approach of another question posted in the forums. The problem is contacts can be part of multiple companies and when I run the query, the conversations from other companies are showing up as well. Anyway to do this?

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Eden
7 days ago
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rq_mehdiNew Participant
asked in Intercom Mobile App

failed to build android project

so after adding the library I get this error while building project, how to fix that?i don’t have exoplayer on my project, i even tried to add that, but nothing really changed FAILURE: Build completed with 8 failures.1: Task failed with an exception.-----------* What went wrong:Execution failed for task ':app:mapProductionDebugSourceSetPaths'.> Could not resolve all files for configuration ':app:productionDebugRuntimeClasspath'.   > Failed to transform exoplayer-2.19.0.aar (com.google.android.exoplayer:exoplayer:2.19.0) to match attributes {artifactType=android-res, org.gradle.category=library, org.gradle.dependency.bundling=external, org.gradle.libraryelements=aar, org.gradle.status=release, org.gradle.usage=java-runtime}.      > Could not find exoplayer-2.19.0.aar (com.google.android.exoplayer:exoplayer:2.19.0).        Searched in the following locations:            https://dl.google.com/dl/android/maven2/com/google/android/exoplayer/exoplayer/2.19.0/exoplayer-2.19.0.aar   &

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Eden
8 days ago
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TangoNew Participant
asked in Mobile SDKs

[iOS SDK] Intercom show/hide animation is broken when app has more than one UIWindow

Intercom appear animation looks like it’s presenting its View Controller on top of the current View Controller. But in reality it adds a new UIWindow with a snapshot of the current window and presents its View Controller on top of it.The issue is it doesn’t look for the top window, but uses something like UIApplication.shared.windows.first for the snapshot — this breaks animation with multiple app windows.In our case we have another “User is blocked please contact support” window on top (with higher windowLevel), which is not used for this snapshot :(Expected:Intercom should use the top-level key window for the snapshot.Intercom UIWindow’s windowLevel should be the same or higher than the current top window.

1
Eden
8 days ago
MyFitCoach
MyFitCoachNew Participant
asked in Third-Party Apps & Plugins

User feedback collection tools

Hey guys,I'm looking for a tool that will make it easier for me to collect, input and categorize user feedback. Currently I'm working with a dumb spreadsheet that is way too big to get useful insights out of.Do you know any tools or features that could help me?

4
MyFitCoach
8 days ago
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Andrius ShiaulisNew Participant
asked in Mobile SDKs

LLDB stopped working after v.15.1.1

Hey folks 👋🏾After several recent updates, Xcode debugger stopped working for us, (lldb) po selfwarning: Swift error in scratch context: error: failed to load module 'Pipedrive'.Shared Swift state for Pipedrive has developed fatal errors and is being discarded.REPL definitions and persistent names/types will be lost. error: expression failed to parse:unknown errorDo you have any ideas what can be an issue? We are using cocoapods, but adding framework manually or via SPM doesn’t solve the issue. If we roll back to 15.1.1 everything works fine for us 🤔

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8 days ago
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Konstantinos GaitanisNew Participant
asked in Mobile SDKs

LLDB stopped working after v.15.1.3

This is the same bug as reported here : @Engineering  LLDB still doesn’t work with latest version (15.2.1) from https://github.com/intercom/intercom-ios-spThis topic was created to attract the attention of the Intercom developers since the previous question is marked as ‘Solved’.This is a critical bug as we can not use the latest version since developing without the debugger is almost impossible.

6
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8 days ago
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Eduardo G11
asked in API & Webhooks

Is there a way to bulk create/update users via API?

I have an application with a few thousand users that I would like to create/update in intercom and synchronise at least weekly with attributes that are calculated by my backend and that are required for contextual engagement. The Contacts API does not support bulk updates and has two major constraints for large volume: i) it requires your app to understand whether a contact has already been created before calling with POST or PUT (the javascript SDK does not suffer from this); ii) the API rate limits are ridiculously small for any medium-sized user base (166 requests per 10s window, what???), which are even smaller if you need to check if a user exists before issuing either a POST or PUT. Furthermore, the Contacts API requires you to save the intercom id for a user for any updates, which is not user-friendly at all. The javascript SDK operates from the external_id provided (controlled by my app), while the REST API does not understand it at all and requires you to either call a GET or

5
Y
8 days ago
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Michael MollathNew Participant
asked in API & Webhooks

Intercom('showArticle', articleId) is not working for mew

The JS API call is not working for me → Intercom('showArticle', articleId) I am using some othe JSAPI calls on the same page which are wirking.Are there any known issues?  

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9 days ago
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Ben BloomNew Participant
asked in API & Webhooks

How to get the full list of admins via REST API

I’m using the /admins endpoint to fetch a list of customer support agents. The response contains only a partial list of the agents. How can I get the full list?

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Jacob Cox
9 days ago
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