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1245 Topics

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Jessica CastanuelaNew Participant
asked in Customer FAQ

How do I change the preview line in an email?

Hello! Is it possible to create a custom preview line when composing an email that will show up in customer’s inboxes? I would like to edit this first line of text you see in your inbox next to the subject line to be different from the very first line of the actual email body’s text. 

5
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21 minutes ago
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TomMoranNew Participant
asked in Mobile SDKs

React Native [HTTP 401] - Failed Identity Verification check

We have recently updated to 4.0.1Based on the docs, it appears we are using the correct flow of calls when we wither get a new sign-up or a log-inawait Intercom.setUserHash(userHash)await Intercom.loginUserWithUserAttributes({ email, userId })await Intercom.updateUser({...}) With the above, we get [HTTP 401] - Failed Identity Verification check, after the sign-up call. Interestingly it only occurs for a new user sign up. Login works fine. I have tried adding in await Intercom.loginUnidentifiedUser() before I call loginUserWithUserAttributes but oddly I then get the verification error on the updateUser call. Is this a bug or am I missing something from the docs?  

1
T
13 hours ago
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Max De Burnay-BastosNew Participant
asked in API & Webhooks

Best Way To Manage Mutliple API Calls?

I have an which gets customer conversations and displays them in a Whatsapp-esque UI.The problem is that in order to do this, I have to:- Hit an endpoint that will get the contact information using their email- Hit an endpoint using their contact id to create a conversation- If this conversation creation is successful, hit the endpoint to fetch the conversation to display the latest message to the user.This seems very inefficient at present. Is there a better way to use the API?Thanks

2
M
15 hours ago
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ariodNew Participant
asked in API & Webhooks

Valid values for the "region" field

In the /me endpoint, what are the valid values for the app.region property? In my test account, I get back the string “US”, but what are the values for the EU and Australian regions? (Or any other that are supported.)

2
A
15 hours ago
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chrisbr0New Participant
asked in API & Webhooks

API: GET: Conversation: Pagination not working

Hello, I try to modify my json configurator to extract all conversions. However pagination does not work. Can someone assist please?  The json I have is as following: { "parameters": { "api": { "baseUrl": "https://api.intercom.io/" }, "pagination": { "method": "cursor", "perPageParam": "per_page", "perPage": 150, "startingAfterParam": "starting_after", "startingAfter": "" }, "config": { "outputBucket": "ge-tutorial", "debug": true, "jobs": [ { "endpoint": "conversations", "params": { "per_page": "{{perPage}}", "starting_after": "{{startingAfter}}" }, "headers": { "Intercom-Version": "2.9", "accept": "application/json", "authorization": "Bearer -----" } } ] }, "incrementalOutput": true }} 

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22 hours ago
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JM Del ValleNew Participant
asked in Apps & Integrations

GA4 Intercom Event Names follow Incorrect Naming Convention

The Google Analytics Events that fire from Intercom don’t follow the proper Google Analytics 4 proper naming convention since they included spaces.  Don't use spaces. This creates issues especially for the Provided Email Address since it’s a common Conversion Event. It breaks when you try to call any of these events via API’s from Google Analytics 4.

1
C
22 hours ago
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lucasNew Participant
asked in Mobile SDKs

How to detect when user close Intercom

I’m writing a SwiftUI app. I need to detect when user close an Intercom window.Is that even possible?

6
C
23 hours ago
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Ruben ValsecaNew Participant
asked in Apps & Integrations

Article reactions on external websites

HiI’m currently showing Intercom articles on my website through the API to have more control on the styling and user experience and I would like to add or integrate the reactions feature to have feedback on the articles.I visited the documentation but I don’t see any reference to the reactions. Is it possible to have them on external websites?Thanks!

2
R
1 day ago
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Lukasz KopcinskiNew Participant
asked in API & Webhooks

Getting a lot of 409 Conflict errors since 25th May even though contacts could not be found in intercom.

We are getting a lot of “Conflict” 409 errors when trying to create a contact via API. When a little bit different ‘external_id’ is provided (other data is the same) there is no error. Seems like intercom has a record in place with this external_id but: - It’s not being returned when searching via API (using external_id) - User can’t be found on intercom website  - User doesn’t exist in the export file (all conctacts) 

1
Racheal
1 day ago
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ssyam011New Participant
asked in Apps & Integrations

Linking different Salesforce Orgs in different Workspaces

In our work intercom connection, we’ve 2 workspaces - 1 prod and 1 for dev. Currently when we create new Salesforce case from intercom from both workspaces, it is getting reflected in our Salesforce Prodction Org. We need to change the connection for dev workspace to Sandbox Salesforce Org. But we’re not seeing any option to change the Org in Salesforce app in Intercom, need assistance.

1
Racheal
1 day ago
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SnifferNew Participant
asked in Third-Party Apps & Plugins

Intercom on mobile removes some styles from our website Carousel component

Problem description:On our website, after integration with Intercom, our Carousel component lost CSS styles. Problem occurs only on mobile devices (iPhone). On Tablets everything works fine.  Styles are removed from class names starting from “mantine-” Steps to reproduce:Open Intercom chat window Close Intercom chat window Move to any web page with Carousel componentCarousel has lost base styles.  Tech Stack:NextJS (SSR) Mantine UI Components Mantine Carousel (based on Embla Carousel)

1
Racheal
1 day ago
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Seth AlexanderNew Participant
asked in API & Webhooks

Conversation reply failing with 403

Through our monitoring systems we’ve identified that sometimes API calls to https://api.intercom.io/conversations/{id}/reply are failing with a 403 response. The documentation is not clear on why this would happen. We’re seeing this ~3% of the time.

0
S
1 day ago
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manfredxu99New Participant
asked in Mobile SDKs

React-Native problem building android - intercom-react-native:generateDebugRFile failed

Been getting this error since upgrading react-native, an ideas? * What went wrong:Execution failed for task ':intercom-react-native:generateDebugRFile'.> A failure occurred while executing com.android.build.gradle.internal.res.GenerateLibraryRFileTask$GenerateLibRFileRunnable   > /Users/manfredxu/Documents/project/node_modules/@intercom/intercom-react-native/android/build/intermediates/local_only_symbol_list/debug/R-def.txt Above I also see this:> Task :intercom-react-native:generateDebugRFile FAILEDExecution optimizations have been disabled for task ':intercom-react-native:generateDebugRFile' to ensure correctness due to the following reasons:  - Gradle detected a problem with the following location: '/Users/manfredxu/Documents/project/node_modules/@intercom/intercom-react-native/android/build/intermediates/local_only_symbol_list/debug/R-def.txt'. Reason: Task ':intercom-react-native:generateDebugRFile' uses this output of task ':intercom_intercom-react-native:parseDebugLocal

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1 day ago
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AlexNew Participant
asked in Mobile SDKs

Bug with screen rotation on iOS

When launch button is visible screen rotation doesn’t work correct, content is rotating with wrong layout and status bar doesn’t rotate at all.

0
A
1 day ago
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cody.rouecheNew Participant
asked in Mobile SDKs

React native crash on Android for latest version 5.0.0

When calling the IntercomModule.loginUserWithUserAttributes without an email it crashes because the IntercomHelpers.getValueAsStringForKey(params, “email”); line here is being called even if there is no email and there is no null check in that method: https://github.com/intercom/intercom-react-native/blob/9623a0c4822e91949d27357ef21df845cc91f38f/android/src/main/java/com/intercom/reactnative/IntercomModule.java#L139 . Same this would happen if no userId was passed in. Both values are checked to see if they are there, but even if they are not it still attempts to get them rom the params. It can be bypassed by passing in an empty string, but that is not ideal.

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1 day ago
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Angel AlagaoNew Participant
asked in API & Webhooks

Intercom React Native v4&5 issues on Android where the text input does not show up when opening chat and there is no close button

These are issues found on versions 4 and 5 of Intercom React Native https://github.com/intercom/intercom-react-native. On Android, when the Intercom.presentMessageComposer() method is called the text input does not show up. The user has no way to enter a message to interact with our support team.In addition, there is no longer a close button (‘x’) and the user cannot go back to our app the way they entered. Tapping the back button takes the user back to the intercom messages list and tapping it again logs them out of our app.Android: Text input does not show up and missing close button (‘x’)On iOS, when receiving Intercom notifications, and the app is backgrounded, tapping on an Intercom notification opens a new chat modal opens on top of the existing chat, causing a stack of modals to appear. The user needs to exit all the modals to access their previous screen.  

1
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2 days ago
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Valentin PertuisotNew Participant
asked in Mobile SDKs

Intercom iOS SDK 15.0.0: New Lottie dependency integration is botched and cause conflicts with host app Lottie integration

Hello,The latest Intercom iOS SDK version (15.0.0) has an integration of the Lottie Animation framework.  This dependency seems integrated statically.  Unfortunately if the host app also integrates Lottie, we now are flooded with following warnings from the System when running the app:  ...objc[69173]: Class _TtC6Lottie14AnimatedButton is implemented in both /Users/username/Library/Developer/CoreSimulator/Devices/BFEE2DFC-C11E-470B-B711-48A3266380E2/data/Containers/Bundle/Application/B04B0D15-DDBA-4889-BE53-1EB98904A186/HOSTAPP.app/Frameworks/Lottie.framework/Lottie (0x1055dc0b0) and /Users/username/Library/Developer/CoreSimulator/Devices/BFEE2DFC-C11E-470B-B711-48A3266380E2/data/Containers/Bundle/Application/B04B0D15-DDBA-4889-BE53-1EB98904A186/HOSTAPP.app/Frameworks/Intercom.framework/Intercom (0x104d407e0). One of the two will be used. Which one is undefined. ...(One of each for each Lottie class)It is too risky for us to go to production with the version 15.0.0 of the Intercom SDK

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2 days ago
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RenaudNew Participant
asked in Mobile SDKs

How can I get the currently logged in user?

I am using the React Native SDK and I would like to know the userId of the currently logged in user. Use-case: after updating to the latest SDK, loginUserWithUserAttributes throws an exception when the user is already logged in.But I have no way to know if the user is already logged into Intercom (after an app restart for example), and if logged it, if it is logged in using the correct user. I could store this in my app, but this makes the code much more complex. The best solution would be to have an Intercom method to return the currently logged user, if any.

4
J
2 days ago
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MichaelSNew Participant
asked in Apps & Integrations

Start new whatsapp conversation with approved templates by trigger

I am looking for a way to automatically start new Whatsapp conversations—using approved Templates (triggered by events that are synced from the product to IC).I know that this is not possible with the current Whatsapp integration and that only 1:1 conversations can be started via the Inbox.Does anyone have any ideas on how I could implement this? Has a workaround perhaps been found?If not, an external solution would also be conceivable. I would be grateful for any advice.

1
Shauna
2 days ago
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FundedNextNew Participant
asked in Customer FAQ

Is there any setting where customers will see the name of an agent, but internally within our organization, we will be able to see the original name?

Is there any setting where customers will see the name of an agent, but internally within our organization, we will be able to see the original name?

1
Jennifer K
2 days ago
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Ahmet NovaNew Participant
asked in Mobile SDKs

Jetpack compuse crashes when adding intercom library

I’m having a crash after adding intercom SDK to my jetpack compose project.I using intercom-sdk-base:15.0.0At launch I’m having this crash (before I init intercom):E/AndroidRuntime: FATAL EXCEPTION: main    Process: com.solidict.gezerkasa.dev, PID: 31609    java.lang.NullPointerException: Parameter specified as non-null is null: method androidx.compose.material.ModalBottomSheetKt.rememberModalBottomSheetState, parameter confirmStateChange        at androidx.compose.material.ModalBottomSheetKt.rememberModalBottomSheetState(Unknown Source:7)        at com.google.accompanist.navigation.material.BottomSheetNavigatorKt.rememberBottomSheetNavigator(BottomSheetNavigator.kt:107) I tried to change material versions as I saw in the other tickets but again I had the same crash.I tried to use different intercom versions all the same.any help would be greatly appreciated.

1
Jacob Cox
4 days ago
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Sujeevan NagarajahNew Participant
asked in API & Webhooks

Protecting custom app webhook URLs

Hi,I’m building a custom intercom app. I have two APIs created for both Initialize flow webhook URL and Submit flow webhook URL and they work as I expected.The question is, It looks like these two API can’t be protected using API key or other authentication mechanism. Is there a way to confirm the requests come to these APIs are actually from Intercom, not from some malicious actors. Any help on this appreciated.

1
Jacob Cox
4 days ago
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User2149Participating Frequently
asked in API & Webhooks

Custom Action to Zapier

Hi there,I would like to push full conversation body data via a custom action towards Zapier (webhook trigger).The reason why I would like to use custom actions is because I only want conversations that were initialized with a bot. The moment the conversation is assigned to the team, the custom action would send the full conversation to Zapier. In Zapier, I would then like to summarize the bot conversationd and post it as a note into the same message for the support agent to easily understand the conversation.The custom action I created seems to be successful, but the Webhook trigger in Zapier never receives the POST request from the custom action.Also, I don’t find a way how to get the whole conversation as data into JSON?I presume i need to use the “conversation_parts” object, but not sure how?Thanks in advance for the help!

1
Jacob Cox
4 days ago
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sinpaiNew Participant
asked in Workspace Data Management

Bulk contacts update possibility without contact emails

We use phone number and system ID to distinguish contacts in Intercom, most of our users don´t have email address set. It's not possible for us to use CSV import feature to update our contacts, because email is mandatory.We have 600k records where we need to update attribute name from our system name to empty name as we are planning to start using Intercom Messages and our system name is prefilled in every conversation, which is not desirable behavior.The only option we see is to use REST API to update each individual order, sending 1 request per contact. But by doing that in single migration we will soon hit API calls limit, also we will disrupt our regular Intercom integration.Dear community, is there any other ways for us to perform such an update in Intercom?Maybe someone from devteam could help us updating this internally for us?Maybe we can use some bulk update API call we can't see for now?Maybe it is possible to have email field not mandatory for CSV Import for our account? Tha

0
S
4 days ago
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Jacob HNew Participant
asked in Apps & Integrations

loginUser fails with "400 user already exists"

Hello, It seems we cannot reliably use Intercom on iOS due to an API error. We are trying to identify a customer with a uuid, email, and identity hash (derived from the uuid). Our integration was working until we upgraded to the 14 SDK. Now everytime we call either loginUser or updateUser we receive a “400 user already exists” error message. This happens for some users and not others, but is resulting in production customers not being identified.

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Jacob Cox
5 days ago
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