Progress on ticket integration for Azure DevOps (aka Azure Boards)?

  • 22 February 2023
  • 2 replies

There's one other thread I can see on this topic that hasn't been touched since Feb 2021. Hopefully the 'answer' has changed.


I'd like to sync Tier 3 tickets with Azure DevOps (aka Azure Boards). I'd love for the integration to work like GitHub's, or better yet, like Jira's.


A little time searching online shows that has connectors for both Intercom and Azure DevOps, and with its native support for a Ticket entity, seems to have bi-directional syncing. We could use their free license level to do this, I imagine. Would prefer something direct and native from Intercom or this community.




Best answer by Daniel M15 27 February 2023, 16:31

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Hey @galen​! Daniel from Customer Support Engineering here 🔧 


At the moment, we do not offer an official integration with Azure DevOps. I'm afraid I cannot offer any further advice than what has already been recommended to you. I would recommend that you drop this into our Product Wishlist Group as a feature request. And remember to keep your eyes on our New At Intercom page to stay up to date with all of our latest product announcements and updates 👀

Hi @Daniel M15 

Is it possible to share the source code of "Jira for Tickets" to create a similar Intercom App for "DevOps for Tickets"?