It would be extremely helpful if agents could give Fin instructions directly inside an ongoing conversation, without having to update global content or wait for retraining.
Example
An agent could write internal instructions like:
• updated information
• temporary notes
• clarifications
• corrections
…and Fin would immediately apply these instructions and continue the conversation with the customer using the updated information.
Why this matters
• Allows quick corrections when Fin is about to provide wrong or outdated information
• Enables real-time steering of AI responses without agent replies
• Especially useful for temporary changes (e.g. delivery delays, special cases, exceptions)
This would make Fin far more flexible and safer to use in live support situations.