I’ve had this message from “Phil” since we started using Fin. Can someone give some indication on how many conversations Fin have to be involved in before we can start to work with this?
I would like to spend more of the team’s time on improving Fin (vs. just solving tickets themselves), but I struggle a bit to find practical and valuable ways to do so and this seems to be a possible avenue...
Best answer by Charlie P
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Personally I’ve found that the Optimize report shows me common queries that I already know about. The main way we improve Fin’s answers is to review each one, identify how it could be better, and then update the relevant help centre article as appropriate. As Fin is mostly using the help centre, that’s the main way I’ve found to slowly improve it, and we’ve seen our resolution rate steadily increasing because of this.
Can Fin automate most of the messages?
+4
Hey
Note: Custom Answers are turned off by default, and they should be turned on if you want Fin to use these answers.
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