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T
TiagoNew Participant
asked in Messenger

Cliente cria ticket e respondemos via e-mail

Tem como o cliente criar um ticket atribuído a um atendente e esse atendente responder via e-mail ? 

0
T
9 hours ago
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Giulia GalbariniNew Participant
asked in Fin

Fin in Italian

Hi, do you know when Fin will be available in Italian?It would be very important for us. Thank you :)

0
G
9 hours ago
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Get-Gigs chat portalNew Participant
asked in Messenger

Possible to change/update the chat initiation icon displayed in my website?

I am able to update my support profile image, but can I update the floating/clickable chat icon that displays in my website? It’s currently the little text bubble icon/graphic. I would like it to be my profile image so my site users understand that they can click there and reach me.

1
Kevin Bendixen
9 hours ago
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Max De Burnay-BastosNew Participant
asked in API & Webhooks

Best Way To Manage Mutliple API Calls?

I have an which gets customer conversations and displays them in a Whatsapp-esque UI.The problem is that in order to do this, I have to:- Hit an endpoint that will get the contact information using their email- Hit an endpoint using their contact id to create a conversation- If this conversation creation is successful, hit the endpoint to fetch the conversation to display the latest message to the user.This seems very inefficient at present. Is there a better way to use the API?Thanks

2
M
14 hours ago
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ariodNew Participant
asked in API & Webhooks

Valid values for the "region" field

In the /me endpoint, what are the valid values for the app.region property? In my test account, I get back the string “US”, but what are the values for the EU and Australian regions? (Or any other that are supported.)

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A
14 hours ago
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chrisbr0New Participant
asked in API & Webhooks

API: GET: Conversation: Pagination not working

Hello, I try to modify my json configurator to extract all conversions. However pagination does not work. Can someone assist please?  The json I have is as following: { "parameters": { "api": { "baseUrl": "https://api.intercom.io/" }, "pagination": { "method": "cursor", "perPageParam": "per_page", "perPage": 150, "startingAfterParam": "starting_after", "startingAfter": "" }, "config": { "outputBucket": "ge-tutorial", "debug": true, "jobs": [ { "endpoint": "conversations", "params": { "per_page": "{{perPage}}", "starting_after": "{{startingAfter}}" }, "headers": { "Intercom-Version": "2.9", "accept": "application/json", "authorization": "Bearer -----" } } ] }, "incrementalOutput": true }} 

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C
20 hours ago
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JM Del ValleNew Participant
asked in Apps & Integrations

GA4 Intercom Event Names follow Incorrect Naming Convention

The Google Analytics Events that fire from Intercom don’t follow the proper Google Analytics 4 proper naming convention since they included spaces.  Don't use spaces. This creates issues especially for the Provided Email Address since it’s a common Conversion Event. It breaks when you try to call any of these events via API’s from Google Analytics 4.

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C
21 hours ago
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lucasNew Participant
asked in Mobile SDKs

How to detect when user close Intercom

I’m writing a SwiftUI app. I need to detect when user close an Intercom window.Is that even possible?

6
C
22 hours ago
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dimple.palNew Participant
asked in Messages & Series

Dynamically changing sender's email address on an automated message ?

An automated message was set up to send to the users after they onboard the programs. But the message is coming from an employee account who created those automated message templates. What I want to do is to dynamically changing the sender’s email address of the employees who is assigned to look after the particular user.  Is there a way to adjust the setting in intercom so these automated messages look like they are coming from that designated employee who is actually assigned to the user's account?  

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Racheal
1 day ago
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Doris SNew Participant
asked in Article Help Center

Default message for articles that are hidden behind login - 'The page isn't here anymore'

Can the default message for articles that are hidden behind login can be changed? 'The page isn't here anymore' is bad user experience, especially for client user type. They are shared a link to learn more and they see with bold ‘The page isn’t here anymore’ and with really small font to maybe try logging into the platform.

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Racheal
1 day ago
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Ruben ValsecaNew Participant
asked in Apps & Integrations

Article reactions on external websites

HiI’m currently showing Intercom articles on my website through the API to have more control on the styling and user experience and I would like to add or integrate the reactions feature to have feedback on the articles.I visited the documentation but I don’t see any reference to the reactions. Is it possible to have them on external websites?Thanks!

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R
1 day ago
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Milind DixitNew Participant
asked in Messenger

I am using custom intercom launcher and want to use it in 'French' language.

I am using custom intercom launcher and want to use it in 'French' language. Therefore, I am using 'language_override' option. But its not working.Here is my code snippet:    $intercomProvider.appID('MyAppId');        window.Intercom('boot', {            app_id: 'MyAppId',            custom_launcher_selector: '#DM_custom_intercom_launcher', hide_default_launcher: true,            language_override: 'fr',        });

1
Racheal
1 day ago
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Taras TarasiukNew Participant
asked in Messenger

Is it possible to add a Product Tour/Tooltip when Intercom Messenger is installed on the iframe level?

We’re trying to add Intercom functionality on a website that holds all the functionality inside an iframe. We’ve installed the Intercom Messenger on the same iframe level, but when trying to add a Product Tour or a Tooltip we get the following error: “Sorry, we can't load the tools to build Product Tours on your website. Please make sure the Intercom Messenger is installed on the URL you have chosen to build your tour.” As the URL we’re using a src attribute for the iframe.Please advice if this approach is supported and what URL should we pass in this case when designing a Product Tour/Tooltip functionality.

1
Racheal
1 day ago
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Lukasz KopcinskiNew Participant
asked in API & Webhooks

Getting a lot of 409 Conflict errors since 25th May even though contacts could not be found in intercom.

We are getting a lot of “Conflict” 409 errors when trying to create a contact via API. When a little bit different ‘external_id’ is provided (other data is the same) there is no error. Seems like intercom has a record in place with this external_id but: - It’s not being returned when searching via API (using external_id) - User can’t be found on intercom website  - User doesn’t exist in the export file (all conctacts) 

1
Racheal
1 day ago
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ssyam011New Participant
asked in Apps & Integrations

Linking different Salesforce Orgs in different Workspaces

In our work intercom connection, we’ve 2 workspaces - 1 prod and 1 for dev. Currently when we create new Salesforce case from intercom from both workspaces, it is getting reflected in our Salesforce Prodction Org. We need to change the connection for dev workspace to Sandbox Salesforce Org. But we’re not seeing any option to change the Org in Salesforce app in Intercom, need assistance.

1
Racheal
1 day ago
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SnifferNew Participant
asked in Third-Party Apps & Plugins

Intercom on mobile removes some styles from our website Carousel component

Problem description:On our website, after integration with Intercom, our Carousel component lost CSS styles. Problem occurs only on mobile devices (iPhone). On Tablets everything works fine.  Styles are removed from class names starting from “mantine-” Steps to reproduce:Open Intercom chat window Close Intercom chat window Move to any web page with Carousel componentCarousel has lost base styles.  Tech Stack:NextJS (SSR) Mantine UI Components Mantine Carousel (based on Embla Carousel)

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Racheal
1 day ago
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Seth AlexanderNew Participant
asked in API & Webhooks

Conversation reply failing with 403

Through our monitoring systems we’ve identified that sometimes API calls to https://api.intercom.io/conversations/{id}/reply are failing with a 403 response. The documentation is not clear on why this would happen. We’re seeing this ~3% of the time.

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S
1 day ago
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manfredxu99New Participant
asked in Mobile SDKs

React-Native problem building android - intercom-react-native:generateDebugRFile failed

Been getting this error since upgrading react-native, an ideas? * What went wrong:Execution failed for task ':intercom-react-native:generateDebugRFile'.> A failure occurred while executing com.android.build.gradle.internal.res.GenerateLibraryRFileTask$GenerateLibRFileRunnable   > /Users/manfredxu/Documents/project/node_modules/@intercom/intercom-react-native/android/build/intermediates/local_only_symbol_list/debug/R-def.txt Above I also see this:> Task :intercom-react-native:generateDebugRFile FAILEDExecution optimizations have been disabled for task ':intercom-react-native:generateDebugRFile' to ensure correctness due to the following reasons:  - Gradle detected a problem with the following location: '/Users/manfredxu/Documents/project/node_modules/@intercom/intercom-react-native/android/build/intermediates/local_only_symbol_list/debug/R-def.txt'. Reason: Task ':intercom-react-native:generateDebugRFile' uses this output of task ':intercom_intercom-react-native:parseDebugLocal

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1 day ago
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Shubham SahareNew Participant
asked in Messages & Series

Intercom chat auto-populate message working on dev but not working on the production web application

Hello Intercom team,I am Shubham from Webgility company.We are using your Intercom service in our online application with the attached plan features.We are trying to initiate the intercom chat for our customers, whenever any error comes in the app, with an auto-populated message in it. And for that we are using the javascript function as mentioned in your api doc -> https://developers.intercom.com/installing-intercom/docs/intercom-javascript#intercomshownewmessage.This is working as expected on your dev environment. On dev, the chat pop-up opens with an auto-populated message in it. But on production, it is just opening the pop-up and not auto-populating the message we are passing in the method.Is it due to our plan features or there is something else we are missing?  

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1 day ago
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User2335New Participant
asked in Messages & Series

Can an SMS series branch into distinct paths based on user replies?

We are hoping to build an SMS based series that takes into account user responses to determine the next message sent. It would be a minimally complex “choose your own adventure” series where user interaction via SMS response drives the chosen series path. Does anyone have any idea if this is possible? I’ve looked at the audience rules in a series but there doesn’t seem to be any rule based on an SMS reply. Thanks! 

2
U
1 day ago
A
AlexNew Participant
asked in Mobile SDKs

Bug with screen rotation on iOS

When launch button is visible screen rotation doesn’t work correct, content is rotating with wrong layout and status bar doesn’t rotate at all.

0
A
1 day ago
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cody.rouecheNew Participant
asked in Mobile SDKs

React native crash on Android for latest version 5.0.0

When calling the IntercomModule.loginUserWithUserAttributes without an email it crashes because the IntercomHelpers.getValueAsStringForKey(params, “email”); line here is being called even if there is no email and there is no null check in that method: https://github.com/intercom/intercom-react-native/blob/9623a0c4822e91949d27357ef21df845cc91f38f/android/src/main/java/com/intercom/reactnative/IntercomModule.java#L139 . Same this would happen if no userId was passed in. Both values are checked to see if they are there, but even if they are not it still attempts to get them rom the params. It can be bypassed by passing in an empty string, but that is not ideal.

3
A
1 day ago
K
Kushal
asked in Custom Bots

How to set Null value in Custom object attribute when custom action response do not have mapping attribute?

My custom action have one API which is not returning few fields when they are null. I want to map this attributes with my Custom Object's attributes as null when API Response do not have this attribute values. But, instead it is throwing an Error. Is there any way to show the Null Values in the custom object attributes when mapped field is not available in response of custom action API.

4
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2 days ago
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Angel AlagaoNew Participant
asked in API & Webhooks

Intercom React Native v4&5 issues on Android where the text input does not show up when opening chat and there is no close button

These are issues found on versions 4 and 5 of Intercom React Native https://github.com/intercom/intercom-react-native. On Android, when the Intercom.presentMessageComposer() method is called the text input does not show up. The user has no way to enter a message to interact with our support team.In addition, there is no longer a close button (‘x’) and the user cannot go back to our app the way they entered. Tapping the back button takes the user back to the intercom messages list and tapping it again logs them out of our app.Android: Text input does not show up and missing close button (‘x’)On iOS, when receiving Intercom notifications, and the app is backgrounded, tapping on an Intercom notification opens a new chat modal opens on top of the existing chat, causing a stack of modals to appear. The user needs to exit all the modals to access their previous screen.  

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2 days ago
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Valentin PertuisotNew Participant
asked in Mobile SDKs

Intercom iOS SDK 15.0.0: New Lottie dependency integration is botched and cause conflicts with host app Lottie integration

Hello,The latest Intercom iOS SDK version (15.0.0) has an integration of the Lottie Animation framework.  This dependency seems integrated statically.  Unfortunately if the host app also integrates Lottie, we now are flooded with following warnings from the System when running the app:  ...objc[69173]: Class _TtC6Lottie14AnimatedButton is implemented in both /Users/username/Library/Developer/CoreSimulator/Devices/BFEE2DFC-C11E-470B-B711-48A3266380E2/data/Containers/Bundle/Application/B04B0D15-DDBA-4889-BE53-1EB98904A186/HOSTAPP.app/Frameworks/Lottie.framework/Lottie (0x1055dc0b0) and /Users/username/Library/Developer/CoreSimulator/Devices/BFEE2DFC-C11E-470B-B711-48A3266380E2/data/Containers/Bundle/Application/B04B0D15-DDBA-4889-BE53-1EB98904A186/HOSTAPP.app/Frameworks/Intercom.framework/Intercom (0x104d407e0). One of the two will be used. Which one is undefined. ...(One of each for each Lottie class)It is too risky for us to go to production with the version 15.0.0 of the Intercom SDK

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2 days ago
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