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159 Topics

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Julia JannettiNew Participant
asked in Conversations

Assign to both a team and teammate at the same time in inbox rules

If a customer says ‘Hi Sarah’ I want it to automatically get assigned to Sarah. However, I ALSO want it to be assigned to sales so that sales is credited for the response in the data tracking. 

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B
10 hours ago
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jahanzaibNew Participant
asked in Apps & Integrations

The requested resource does not exist; check your path and try again

Intercom::ResourceNotFound • Events::UpdateIntercomLeadWorker@defaultThe requested resource does not exist; check your path and try againI am going to save the contacts like this in rails:@intercom.contacts.save(lead)i got he above error  def find_lead(lead_id)begin@intercom.contacts.find(id: lead_id)rescue Intercom::ResourceNotFoundreturn nilendendsecond one issue I am also facing this issue@intercom.contacts.find(id: lead_id)12:59:09 worker_sidekiq.| *** Intercom::UnexpectedError Exception: The error of type '' is not recognized. It occurred with the message: Your current SDK version is incompatible with version 2.10 of the API and http_code: '400'. Please contact Intercom with these details. 

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A
14 hours ago
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Nora CNew Participant
asked in Article Help Center

How to add articles to multiple collections?

Is there a way to select multiple collections to have the same article. Instead of having to add the same article one by one to each collection?

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P
15 hours ago
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david togamiNew Participant
asked in Fin AI Agent

FIN & Articles with Target Audience Rules

How I can get FIN to include information in its knowledge sources based on articles with Target Audience rules turned on?The scenario is that we have some articles in our HelpCenter that we want to restrict to certain groups of users. However when check the FIN knowledge base, none of the articles that I have Target Audience rules on appear here. Is there a way to add them to the knowledge base?

1
Nathan Sudds
Expert User
18 hours ago
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Stav8New Participant
asked in Messages & Series

Bug with presentMessageComposer(initialMessage)

Hello, I am using presentMessageComposer to open intercom with a pre-filled message. I am using it like this:  static async presentMessageComposer(initialMessage?: string) {try {await Intercom.presentMessageComposer(initialMessage);} catch (error) {Logger.error(error);}} Although it opens the intercom the initial message is being ignored for android and iOS.I am on the latest version of react native intercom. Is it a known issue? Thank you 

0
S
19 hours ago
M
MonNew Participant
asked in Messenger

TypeError: Cannot read properties of undefined (reading 'readAt')

We’re encountering a TypeError in the Intercom script at https://js.intercomcdn.com, specifically:TypeError: Cannot read properties of undefined (reading 'readAt') This issue affects some users intermittently. Can you please investigate or advise on a fix?

0
M
21 hours ago
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GemmaNew Participant
asked in Messages & Series

Custom Attribute delay

Hello!  I’m wondering if anyone knows why there might be a delay in custom attributes being updated to a “true” status/how long it takes to process. I’m using this to form a rule and currently the delay in attribute updating within intercom is 6+ hours which isn’t ideal. Thank you! 

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G
21 hours ago
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Amy MNew Participant
asked in Product Tours

Able to launch product tours on zendesk guide help center?

Hello! We use zendesk guides for our help center and wondering if anybody was able to successfully install intercom on zendesk guides. So they could gather customer analytics and also launch product tours within zendesk guides.  would love any help or advice ! Thank you! 

2
A
1 day ago
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Jonathan JasicaNew Participant
asked in Article Help Center

Where to see imported data from Segment

I’m trying to see what event data is being sent to Intercom from segment (i think there is an issue with it) but I cant find any way to reliably track this. and segment doesnt give me info because Intercom “cant send server side”. 

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1 day ago
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emmanuelkattoNew Participant
asked in Apps & Integrations

Custom Attributes to track user behavior - Emmanuel Katto Uganda

Hi All, I am Emmanuel Katto. I am new to intercom. Can someone provide an example of how to use Intercom's Custom Attributes to track user behavior and preferences? Thanks!Emmanuel Katto

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bernice
1 day ago
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yaelNew Participant
asked in Reporting

report

hi, guys, I'm new in the intercom and I want to start to measure my service team what is the most important thing I need to pay attention to? how can I check their work? I have the Bata account do you think i need to upgrade the account 

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bernice
1 day ago
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robin.nguyenNew Participant
asked in Intercom Community

Is it possible to display Full Page URL in Recent Page Views

In Intercom, under “Recent Page Views” on a User page,all the pages say about page title but if you hover on the info, you see the full page url.Can we update this title to be more specific without hovering on the info?

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bernice
1 day ago
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dilara.murathanogluNew Participant
asked in Apps & Integrations

Intercom and Telegram connection

Hello,Does anyone have experience with the Intercom - Telegram connection?Any insights would help a lot. Thanks, Dilara 

4
D
1 day ago
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ledahNew Participant
asked in Conversations

Persistent QUICKBOOKS Error 1603 - What Am I Missing?

I've been dealing with QuickBooks Error 1603 for a while now. I've gone through various troubleshooting steps including clearing temporary files, running QuickBooks as an administrator, and using the QuickBooks Tool Hub. However, the error still appears. Is there something specific I might be overlooking or any advanced solutions I should try?

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1 day ago
Diana Tripac
Diana TripacSenior Community Program Manager

Merge conversations & tickets- Beta available 🤩

Update- this beta access has now ended and requests will no longer be accepted. Great News! Merge conversations & tickets feature is now available in beta! 🥳 That’s one of the most requested features in the Intercom Community—and now we are here to help you get access to it! If you’d like to get access to the Merge conversations & tickets beta, submit your details on the link below 👇Request beta access now💡 Note: Please allow a few days to get access to this beta after sending the request. You’ll get an email notification once you’ve been opted in. In the meantime, to learn more about the merging tickets and conversations beta, check out this article. 👉  Join the Beta Group to keep up to date with available betas, get early access, and share product feedback.

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Diana Tripac
1 day ago
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ledahNew Participant
asked in Messages & Series

QuickBooks Error Code 1603 During Installation - Need Help!

I'm having trouble installing QuickBooks on my Windows PC. Every time I try, I get an error message that says "Error Code 1603: There was a problem installing Microsoft .NET Framework." I've tried restarting my computer and running the installer as an administrator, but nothing seems to work.Has anyone else experienced this issue? If so, how did you resolve it? Any suggestions or step-by-step instructions would be greatly appreciated!Thanks in advance for your help.

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1 day ago
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Aquiles HernanNew Participant
asked in Mobile SDKs

I have a problem when I install the intercom library in react native

I wanted to know if you have any solution regarding this error?buildscript { ext { buildToolsVersion = "34.0.0" minSdkVersion = 23 compileSdkVersion = 34 targetSdkVersion = 34 ndkVersion = "26.1.10909125" kotlinVersion = "1.9.22" } repositories { google() mavenCentral() } dependencies { classpath("com.android.tools.build:gradle:4.0.1") classpath("com.facebook.react:react-native-gradle-plugin") classpath("org.jetbrains.kotlin:kotlin-gradle-plugin") }}apply plugin: "com.facebook.react.rootproject"gradlew propertiesdistributionBase=GRADLE_USER_HOMEdistributionPath=wrapper/distsdistributionUrl=https\://services.gradle.org/distributions/gradle-8.6-all.zipnetworkTimeout=10000validateDistributionUrl=truezipStoreBase=GRADLE_USER_HOMEzipStorePath=wrapper/distsI look forward to a quick response, thank you very much.

0
A
1 day ago
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iatsiukNew Participant
asked in API & Webhooks

Compatibility of Using Different API Versions for User/Contact Management

In the "Developer Hub" section, we have set up the API version "1.4", this version is used in all our clients.In the old API versions (for example, in 1.4), there is a method "Create or Update User". In the new API versions (for example, 2.11), the endpoint "api.intercom.io/users" is not described, but there is a Contacts documentation section, which describes similar methods.Can we simultaneously use the old API version 1.4 for user management (through calls to "api.intercom.io/users") and the new API version 2.11 (through calls to "api.intercom.io/contacts"). For calls to the new Contacts API, we plan to use the HTTP header 'Intercom-Version': '2.11'.Will such use of two different API versions break the logic of Intercom, will user/contact data be lost?

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2 days ago
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Viet TangNew Participant
asked in Conversations

Intercom React native has no update when new message comming.

I'm developing react native app using intercom (@intercom/intercom-react-native v5.0.0). Currently I'm facing problem that's intercom doesn't update for new message coming. Only update when I open conversation from launcher or kill the app and open again. I already set up push notification for the app and can receive it when app in background. Please help me

1
E
2 days ago
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Oleh StasulaNew Participant
asked in Mobile SDKs

macOS SDK

Are there any plans to have macOS SDK in the near future? Specifically I want to use it for embedding the help center inside the app.

1
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2 days ago
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User1594Connector
asked in Surveys

Intercom results dashboard do not match the exported reports

When I analyzed my NPS form for the month of June, I noticed that the value shown on your dashboard is 544 "Number of responses", but when I export the exel the "combined" file only shows 478 responses.That's 66 fewer responses.How can this happen?

1
E
2 days ago
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Diogo AlvesNew Participant
asked in Mobile SDKs

Initialize Android Mobile SDK

Hi,In our product we want to start using the Android Mobile SDK, but for only a set of users. When the app opens we don’t know if the user needs Intercom, we only have that information later in the process.In the iOS Mobile SDK we used the SDK without any issue but in Android we found a warning: Intercom must be initialized inside the application onCreate() method. Initializing anywhere else will result in Intercom not behaving as expected and could even result in the host app crashing. Calling the initialize in the onCreate will add this user to the pricing plan? It’s safe to call this method and later when we are sure that this user has intercom enabled call loginIdentifiedUser?Intercom.initialize(this, "your api key", "your app id")Thanks

3
mateusz.leszkiewicz
2 days ago
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Vsevolod TsurikovNew Participant
asked in Apps & Integrations

Trigger a workflow for a specific conversation using API

Hello, I am trying to display reply button on conversation when an external event occurs.I am not able to find a workaround or adopt an existing trigger that will be able to target a specific conversation (multiple conversation can be opened with the same user at the same time)my business cases is to trigger a workflow when an API call triggered. The closest solution ‘How to open workflow whit api service utilizes events that are not conversation specific.Is there an alternative?  

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mateusz.leszkiewicz
2 days ago
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khpNew Participant
asked in Apps & Integrations

Is it possible to use Intercom's Hubspot app and Hubspot's app integration with Intercom in tandem?

My company recently switched over to Intercom and we made the decision to utilize the Data Sync by Hubspot app so we could pipe user / company data back and forth between Intercom and Hubspot. However, what I failed to realize is that we aren’t able to sync conversations and tickets in Intercom into Hubspot activities. I see that this is possible with Intercom’s Hubspot app integration. I’m wondering if it’s possible to utilize both apps in tandem, however, my main hesitation is that I see the potential to have user data duplicated. Or if a user already exists in Hubspot, do the conversations auto-sync to that contact? Any guidance on this is much appreciated.

0
K
3 days ago
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ShoshieNew Participant
asked in Welcome Party

Where can I can get professional help to optimize the setup of our Help Center?

Hi, where can we get a consultant/help to optimize our Help Center?

2
Nathan Sudds
Expert User
3 days ago
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