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Robert L12New Participant
asked in Article Help Center

Has anyone figured out how to use Wrap Text w/ Images?

I cannot for the life of me figure out how to get more than 1 line aligned with the wrap text option for images.  

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R
5 hours ago
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suplauNew Participant
asked in Article Help Center

Not being able to see Article´´´ s edit history

Hi, i saw in this article here that you should be able to see all edits made, check every version etc, but im not being able to click the versions or see the edits, is there a way i can solve this? I saved a version and it didn´t actually saved and i can´t see the edits :/

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S
5 hours ago
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AndyNew Participant
asked in Help Desk

Lack of support from Intercom

I find it fascinating that Intercom, a customer support company, has no support on weekends. My subscription expired on a Friday and I wanted to renew, however going through the renew process failed because the system said I already had an active subscription. This is a $1,000+ purchase.Instead it’s been over 24 hours and still no response from Intercom. Luckily the purchasing glitch fixed itself after 24 hours so I’m now able to use the account again. But for 24 hours I was unable to respond to customers.Intercom seems to operate like a legacy government agency with archaic work rules. Just a reminder there are many competitors out there offering similar products, often for 10% of the cost of an Intercom account.

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Sean Reid
6 hours ago
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helpNew Participant
asked in Help Desk

Entire account is down

My entire account is down.  I can log in, but I no longer have access to services. It tells me I have to subscribe to services, but I already have a subscription.I can’t seem to get an answer from your tech team.  Please help!

4
Larissa Alberti
7 hours ago
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Lorenzo_JapcoNew Participant
asked in Help Desk

I can't view chats on the Help Desk.

 It shows me an error message: An error occurred while loading your conversations. I tried reloading my page, opening in incognito, restarting my device, to no avail. I have intercom on my phone as well, and it’s working there. Help please. The error on my Help Desk inbox 

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L
8 hours ago
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Alexandre BougraNew Participant
asked in Automation

How to insert a linebreak in a conversation attribute

Hello,I’m working on a workflow for a chatbot using an API. My issue is simple, this API is returning content from our API that I need to display on Intercom Messenger.It’s working fine but with an issue: line breaking (\n) are ignored. I tried with <br /> but it wasn’t my best idea → the “<br />” will appear in the conversation. I checked the API response in the custom action log, the API is returning JSON as planed, with some \n or \n\n. They just disappear when the content is used in a message in Intercom Messenger. Any idea to fix this ?  

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A
8 hours ago
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Yohan RobertNew Participant
asked in Messenger

'showNews' buggy behaviour

Hello,In our web application, we’re trying to display a specific news items based on button clicks using Intercom(‘showNews’, 1234). We’re currently facing an issue though as soon as we try to open two different news items (by clicking on each button one after the other). When we do this action, the first news item will somehow be cached and displayed again. Then no matter which button we click, the first item will always be the one displayed. We’ve tried to call Intercom(‘showSpace’, ‘news’) to see if it would solve the issue but to no avail.You can reproduce it by going on community.intercom.com and running the following in the console:Intercom('showNews', 31822)Intercom('showNews', 28469)Could you help me here ? I believe this might be a bug.

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Y
11 hours ago
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svencuNew Participant
asked in Surveys

How to identify users that respond to an Intercom survey embedded in an email?

I have a survey running in our mobile app, with a fallback to email if users do not respond to the survey. At the moment users that submit the survey via email are unidentified. Is there a way to pass a long user info in the survey url to solve this?

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V
15 hours ago
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bryanmalaluan.reckonNew Participant
asked in Mobile SDKs

Something's gone wrong, content could not be loaded (React Native)

We are encountering an issue where the messenger displays “Content could not be loaded” to newly created users in our app and initially calling loginUserWithUserAttributes method. After re-opening the app  the messenger works.Issue is only encountered in released versions (Test flight and App store) and we can’t replicate in debug/local.  

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B
19 hours ago
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OllieDolanNew Participant
asked in API & Webhooks

Best way to collect Customer Satisfaction?

Hi, Im currently collecting customer satisfaction by querying all the individual conversations and making the calculation myself. It would be nice if there was direct access to pull the customer satisfaction report, but besides that the issue with pulling individual conversations is that if a users account is deleted their conversation is too, preventing me from getting perfectly accurate results. The question is, whats the best way for me to pull customer satisfaction then if i cant rely on pulling individual conversations? 

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O
23 hours ago
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Mor MeirNew Participant
asked in Product Tours

Using Intercom product tour inside iframe

Is it possible to use product tour inside iframe? If not, can we get the steps using API and implement them as a tour in our iframe? 

1
Jacob Cox
1 day ago
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Dominik RNew Participant
asked in Mobile SDKs

Intercom SDK attributed to high battery usage in Xcode

When going through Xcode’s Organizer window you can see a breakdown of energy logs. In there Intercom-related calls and processes are listed as high impact.Here are couple of examples:48 seconds cpu time over 51 seconds (94% cpu average), exceeding limit of 80% cpu over 60 seconds 48 seconds cpu time over 59 seconds (81% cpu average), exceeding limit of 80% cpu over 60 seconds48 seconds cpu time over 59 seconds (81% cpu average), exceeding limit of 80% cpu over 60 secondsThe rest of the reports is quite similar in the stack traces and impact.Is there anything that Intercom could do to help with the battery impact? Maybe by exposing methods to stop listening for websocket messages?  Some additional information:We’re utilizing bluetooth-central background execution mode to listen to BLE device, which means that the app in some circumstances may never go to terminated/suspended state App is built with Flutter Intercom SDK version used 16.3.0

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Jacob Cox
1 day ago
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Stephan NollerNew Participant
asked in Automation

Connecting Bot with CustomGPT

Hi, has anyone tried to connect a bot with the newly available CustomGPT from OpenAI? I am struggling to get it done. Trying to use custom actions, map the content of the OpenAI Response to a custom object but then i cannot send the response back to the user. Any suggestions?

1
Jacob Cox
2 days ago
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PauloParreiraNew Participant
asked in Apps & Integrations

OAuth app fails to redirect to sign in page

Greetings,I currently have an Intercom app that seamlessly integrates with our system and our customers' accounts. However, I've observed an unusual behavior during the OAuth process when a user attempts to navigate without being logged in. Intercom redirects the user to the sign-in page but returns an "unexpected error" message due to the inclusion of OAuth query parameters.Has anyone encountered a similar issue and found a viable solution? I have attached a screenshot illustrating the error for reference.Thank you in advance for any insights or assistance provided.

1
Jacob Cox
2 days ago
R
RuxandraNew Participant
asked in Article Help Center

How can we disable the "send us a message" in the Help Centre articles?

Hello! 😊We noticed that upon pressing a Sad emoji on a Help Center article, we are asking people to Send us a message. This seems to only available on iOS, and not on Android. Regardless, we really need it disabled.We have already disabled the “automatically start a message”, but we also need the manual way out :) How can we do this? Thank you! 

3
Jacob Cox
2 days ago
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domenico.verlottaNew Participant
asked in Intercom Mobile App

The Intercom DialogMessage fails to load on both iOS and Android.

Hello,I am trying to integrate Intercom into a project built on uno platform (C#), but Intercom's chat is not working correctly. I carefully followed the steps indicated here, but without success.The error message I receive is as follows: "[Intercom] Failed to register or update user: Unable to resolve host "xf67****-android": No address associated with hostname" (applies to both Android and iOS).  As indicated in the guide, I made sure that the app has the following permission: "android.permission.INTERNET". What can I check or do?Thank you, I await your feedback. 

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D
2 days ago
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Ann KvaratskheliaNew Participant
posted in Automation

intercom support

I would like translation intercom websites .I like answer on question.  I helped another users how log intercom .  

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A
2 days ago
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SunNew Participant
asked in Messages & Series

Conversation Ratings Feature

Hello,I would like to express a concern of mine. I am trying to use the conversational rating system for my company support but how our support works is that every time we get a new ticket on unassigned we respond and close and wait for the ticket to be re-opened by the user with a response but the conversation rating shows up way too early before the ticket is actually completely solved, what can we do about this? I want to keep using this feature but there must be some solution.

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S
3 days ago
Diana Tripac
Diana TripacSenior Community Program Manager

See the latest Product Updates 👀News

💡 See the latest Product Updates: ✓ Improved path linking in Workflows 🙌✓ You can now automatically post AI summaries to conversations using Workflows!⚡️ ✓SLAs now work for both conversations and customer tickets! Hit your resolution time targets with  new SLA updates 🎯✓ Say goodbye to laboriously typing out your ticket title and description and let Fin AI autofill do it for you 🎉 ✓Make it your tone, translate and spell it right with Fin AI Compose  🪄✓Support your customers with Fin in 45 languages- join the open beta 🤩  

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Diana Tripac
3 days ago
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david meakinConnector
asked in Messages & Series

email deliverability issues

Hi we’ve just installed messenger in another subdomain and we are noticing since this has been installed we are getting notification delivery issues to group emails. Is there something about messenger that stops these or is it just coincidence.

0
D
3 days ago
A
alexforasoftNew Participant
asked in Third-Party Apps & Plugins

Intercom on mobile removes some styles from our website

Problem description: On our website, after integration with Intercom, our some components lost CSS styles. Problem occurs only on mobile devices. Steps to reproduce:Open Intercom chat window Close Intercom chat window Move between pagesTech Stack:NextJS  MUI

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T
3 days ago
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VeyogoNew Participant
asked in Help Desk

Ratings being sent 7 days

It seems that now the rating is being sent after a conversation is closed after 7 days (without any reply from both sides) . Have you done any recent changes in regards to this? 

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V
3 days ago
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Laura CicconeNew Participant
asked in Help Desk

How do you track external feedback to link it to a Tracker Ticket?

We receive feedback and requests to our direct emails, on phone calls, through text messages, and in Slack. We are starting to use Tickets in Intercom to keep track of the requests so we can easily send out emails through Intercom to whoever specifically requested something. The problem is: if my coworker heard feedback from a customer and shares that with me in Slack, it’s odd for me to open a conversation with the customer in Intercom. I’d like to create the Tracker Ticket type of “Feature Request,” and link the customer to the specific ticket without having to jump through hoops or send an awkward email from Intercom like “Hey, I know you spoke with my colleague and you don’t need to reply to this, but we’re on it!” Especially if it’s for a feature request we know we aren’t going to have bandwidth to get to for at least 3 months.I would love to know how y’all are managing this.

0
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3 days ago
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User2161New Participant
asked in Article Help Center

Is it possible to open a conversation from an article?

Hey all! I was wonder if it’s possible to open a chat directly from a button in an article and to have a workflow identify which article the customer came from? Speaking from a Mobile app experience.The desired goal here is that when a customer opens a specific article from their Mobile App, the article presents the information and essentially let the customer know that support will need to assist with this issue. A contact support button will be present in the article they can click. When the customer clicks this button, it would open a chat automatically and we would have a workflow recognize that the customer came from this article so they’ll start going through this specific workflow right away instead.

0
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4 days ago
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DavidHoNew Participant
asked in Mobile SDKs

Android: Pressing X appears to close App as well as Intercom Client

We use the Intercom Client within our app for customer support. I’ve found some strange behaviour which may be a bug. The symptom is that pressing X to close the Intercom client appears to close the entire app under certain circumstances.To recreate:Open Intercom client from within our app.Navigate to an item such as a FAQ item which launches a page separately in the phone browser (Chrome in this case)Use the app drawer to switch back to the Intercom ClientPress X to close Intercom ClientThe client closes and the phone Home Screen is shownIt appears that the app is closed as well but if you were to go back to the browser and press back, our app appears there as if the Intercom Client has been disassociated from the [App → Client → Browser] stack.If I do not use the app drawer and just press Back from the browser, it all behaves as expected.Seen in Android SDK 15.0.0 and 15.5.0Was wondering if this a known bug or is there anything we can do with our integration to avoid this?

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Eden
4 days ago
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