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Hi, i saw in this article here that you should be able to see all edits made, check every version etc, but im not being able to click the versions or see the edits, is there a way i can solve this? I saved a version and it didn´t actually saved and i can´t see the edits :/
I find it fascinating that Intercom, a customer support company, has no support on weekends. My subscription expired on a Friday and I wanted to renew, however going through the renew process failed because the system said I already had an active subscription. This is a $1,000+ purchase.Instead it’s been over 24 hours and still no response from Intercom. Luckily the purchasing glitch fixed itself after 24 hours so I’m now able to use the account again. But for 24 hours I was unable to respond to customers.Intercom seems to operate like a legacy government agency with archaic work rules. Just a reminder there are many competitors out there offering similar products, often for 10% of the cost of an Intercom account.
It shows me an error message: An error occurred while loading your conversations. I tried reloading my page, opening in incognito, restarting my device, to no avail. I have intercom on my phone as well, and it’s working there. Help please. The error on my Help Desk inbox
Hello,I’m working on a workflow for a chatbot using an API. My issue is simple, this API is returning content from our API that I need to display on Intercom Messenger.It’s working fine but with an issue: line breaking (\n) are ignored. I tried with <br /> but it wasn’t my best idea → the “<br />” will appear in the conversation. I checked the API response in the custom action log, the API is returning JSON as planed, with some \n or \n\n. They just disappear when the content is used in a message in Intercom Messenger. Any idea to fix this ?
Hello,In our web application, we’re trying to display a specific news items based on button clicks using Intercom(‘showNews’, 1234). We’re currently facing an issue though as soon as we try to open two different news items (by clicking on each button one after the other). When we do this action, the first news item will somehow be cached and displayed again. Then no matter which button we click, the first item will always be the one displayed. We’ve tried to call Intercom(‘showSpace’, ‘news’) to see if it would solve the issue but to no avail.You can reproduce it by going on community.intercom.com and running the following in the console:Intercom('showNews', 31822)Intercom('showNews', 28469)Could you help me here ? I believe this might be a bug.
I have a survey running in our mobile app, with a fallback to email if users do not respond to the survey. At the moment users that submit the survey via email are unidentified. Is there a way to pass a long user info in the survey url to solve this?
We are encountering an issue where the messenger displays “Content could not be loaded” to newly created users in our app and initially calling loginUserWithUserAttributes method. After re-opening the app the messenger works.Issue is only encountered in released versions (Test flight and App store) and we can’t replicate in debug/local.
Hi, Im currently collecting customer satisfaction by querying all the individual conversations and making the calculation myself. It would be nice if there was direct access to pull the customer satisfaction report, but besides that the issue with pulling individual conversations is that if a users account is deleted their conversation is too, preventing me from getting perfectly accurate results. The question is, whats the best way for me to pull customer satisfaction then if i cant rely on pulling individual conversations?
When going through Xcode’s Organizer window you can see a breakdown of energy logs. In there Intercom-related calls and processes are listed as high impact.Here are couple of examples:48 seconds cpu time over 51 seconds (94% cpu average), exceeding limit of 80% cpu over 60 seconds 48 seconds cpu time over 59 seconds (81% cpu average), exceeding limit of 80% cpu over 60 seconds48 seconds cpu time over 59 seconds (81% cpu average), exceeding limit of 80% cpu over 60 secondsThe rest of the reports is quite similar in the stack traces and impact.Is there anything that Intercom could do to help with the battery impact? Maybe by exposing methods to stop listening for websocket messages? Some additional information:We’re utilizing bluetooth-central background execution mode to listen to BLE device, which means that the app in some circumstances may never go to terminated/suspended state App is built with Flutter Intercom SDK version used 16.3.0
Hi, has anyone tried to connect a bot with the newly available CustomGPT from OpenAI? I am struggling to get it done. Trying to use custom actions, map the content of the OpenAI Response to a custom object but then i cannot send the response back to the user. Any suggestions?
Greetings,I currently have an Intercom app that seamlessly integrates with our system and our customers' accounts. However, I've observed an unusual behavior during the OAuth process when a user attempts to navigate without being logged in. Intercom redirects the user to the sign-in page but returns an "unexpected error" message due to the inclusion of OAuth query parameters.Has anyone encountered a similar issue and found a viable solution? I have attached a screenshot illustrating the error for reference.Thank you in advance for any insights or assistance provided.
Hello! 😊We noticed that upon pressing a Sad emoji on a Help Center article, we are asking people to Send us a message. This seems to only available on iOS, and not on Android. Regardless, we really need it disabled.We have already disabled the “automatically start a message”, but we also need the manual way out :) How can we do this? Thank you!
Hello,I am trying to integrate Intercom into a project built on uno platform (C#), but Intercom's chat is not working correctly. I carefully followed the steps indicated here, but without success.The error message I receive is as follows: "[Intercom] Failed to register or update user: Unable to resolve host "xf67****-android": No address associated with hostname" (applies to both Android and iOS). As indicated in the guide, I made sure that the app has the following permission: "android.permission.INTERNET". What can I check or do?Thank you, I await your feedback.
Hello,I would like to express a concern of mine. I am trying to use the conversational rating system for my company support but how our support works is that every time we get a new ticket on unassigned we respond and close and wait for the ticket to be re-opened by the user with a response but the conversation rating shows up way too early before the ticket is actually completely solved, what can we do about this? I want to keep using this feature but there must be some solution.
💡 See the latest Product Updates: ✓ Improved path linking in Workflows 🙌✓ You can now automatically post AI summaries to conversations using Workflows!⚡️ ✓SLAs now work for both conversations and customer tickets! Hit your resolution time targets with new SLA updates 🎯✓ Say goodbye to laboriously typing out your ticket title and description and let Fin AI autofill do it for you 🎉 ✓Make it your tone, translate and spell it right with Fin AI Compose 🪄✓Support your customers with Fin in 45 languages- join the open beta 🤩
Problem description: On our website, after integration with Intercom, our some components lost CSS styles. Problem occurs only on mobile devices. Steps to reproduce:Open Intercom chat window Close Intercom chat window Move between pagesTech Stack:NextJS MUI
We receive feedback and requests to our direct emails, on phone calls, through text messages, and in Slack. We are starting to use Tickets in Intercom to keep track of the requests so we can easily send out emails through Intercom to whoever specifically requested something. The problem is: if my coworker heard feedback from a customer and shares that with me in Slack, it’s odd for me to open a conversation with the customer in Intercom. I’d like to create the Tracker Ticket type of “Feature Request,” and link the customer to the specific ticket without having to jump through hoops or send an awkward email from Intercom like “Hey, I know you spoke with my colleague and you don’t need to reply to this, but we’re on it!” Especially if it’s for a feature request we know we aren’t going to have bandwidth to get to for at least 3 months.I would love to know how y’all are managing this.
Hey all! I was wonder if it’s possible to open a chat directly from a button in an article and to have a workflow identify which article the customer came from? Speaking from a Mobile app experience.The desired goal here is that when a customer opens a specific article from their Mobile App, the article presents the information and essentially let the customer know that support will need to assist with this issue. A contact support button will be present in the article they can click. When the customer clicks this button, it would open a chat automatically and we would have a workflow recognize that the customer came from this article so they’ll start going through this specific workflow right away instead.
We use the Intercom Client within our app for customer support. I’ve found some strange behaviour which may be a bug. The symptom is that pressing X to close the Intercom client appears to close the entire app under certain circumstances.To recreate:Open Intercom client from within our app.Navigate to an item such as a FAQ item which launches a page separately in the phone browser (Chrome in this case)Use the app drawer to switch back to the Intercom ClientPress X to close Intercom ClientThe client closes and the phone Home Screen is shownIt appears that the app is closed as well but if you were to go back to the browser and press back, our app appears there as if the Intercom Client has been disassociated from the [App → Client → Browser] stack.If I do not use the app drawer and just press Back from the browser, it all behaves as expected.Seen in Android SDK 15.0.0 and 15.5.0Was wondering if this a known bug or is there anything we can do with our integration to avoid this?
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