Outbound email subject limes

Question

Our CX team sends outbound emails often and will continue to do so when we transition to intercom (in the migration phase now).We don’t see a way to edit subject lines for outbound emails - which is vital to our operations. Is this possible? If so, how can we do this? Has anyone else run into this issue?

JefWo · Accepted Answer

Since your pipeline already retrieves data from MongoDB using AWS Lambda and AWS Glue, you have a few options to push data directly into Fabric DW:1. ODBC/JDBC Connection. You can set up an ODBC/JDBC connection from AWS to Fabric DW and execute INSERT INTO or MERGE statements. This method requires configuring a secure connection on the AWS side.2. Synapse Link for Fabric. If you’re using Azure services in combination with AWS, Synapse Link can streamline data movement from AWS storage to Fabric DW.Another option is to use Microsoft Fabric’s REST APIs to push data into your DW without relying on Fabric notebooks.If you prefer a script-based approach directly from AWS, using ODBC/JDBC or APIs would be the best choice. Have you considered trying a direct connection from Glue or Lambda via ODBC?

Anonymous · Answer

Hey Kristen, Shaq from the Support Engineering team here😁!Thank you so much for providing these details. Currently it is not possible to change the subject lines. But I can see this is something commonly requested (https://community.intercom.com/messages-series-11/change-the-email-preview-line-6553) and has been raised to our Product team before. Hopefully this is something that can be considered and added for your team in the future. Please let us know how else we can assist in the meantime.Take care!

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