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Answered

API: export job returns error 500 after a few hours

  • February 24, 2023
  • 2 replies
  • 250 views

I'm posting this as a new question, because my previous one is 7 days old and had no reply:

This job ID: azzldhejyd7n7mjd

When trying to retrieve the data immediately, it works. After some time however (tested 10h30 later), it gave 500 internal server error.

I have this with every export: after a larger amount of time, it results in an error 500.

According to the documentation, this data should remain available at least 2 days.

This is all via the intercom API.

Thanks

Best answer by Racheal

Hey @bruno d​ Racheal from the support engineer team here👋 

 

Ah, I'm sorry to hear you're running into trouble! Can you write into support so we can take a better look into the logs for you?

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Racheal
Intercom Team
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  • Customer Support Engineer
  • 512 replies
  • Answer
  • February 28, 2023

Hey @bruno d​ Racheal from the support engineer team here👋 

 

Ah, I'm sorry to hear you're running into trouble! Can you write into support so we can take a better look into the logs for you?


  • Author
  • New Participant
  • 3 replies
  • February 28, 2023

Hi,

How do I write into support ? ... I don't see the word 'support' mentioned anywhere...


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