API: export job returns error 500 after a few hours

I'm posting this as a new question, because my previous one is 7 days old and had no reply:

This job ID: azzldhejyd7n7mjd

When trying to retrieve the data immediately, it works. After some time however (tested 10h30 later), it gave 500 internal server error.

I have this with every export: after a larger amount of time, it results in an error 500.

According to the documentation, this data should remain available at least 2 days.

This is all via the intercom API.

Thanks